Horacio is the receptionist that first attended me at check in - because of my flight, I arrived at 7am at the hotel and I went to check for the possibility of a room available. He already started by answering my first question with a tone and being rude, saying that the check in was only at 4pm, which I already knew, however after I asked if he could at least take my phone number and let me know, he once again was rude. I started conversing with him noticing his flag from Argentina when he started saying that he doesn't like it in Florida because people are not polite and have no respect, saying that the younger generations are the worst. I consider myself the younger generation, therefore his comments felt a lot like they were meant for me. The next day I again see him screaming at another guest because two elevators were broken. Overall, everyone in the hotel seemed extremely rude, unhappy and unwilling to help. Two elevators were broken, the room was dirty, the pool bar attendants were kind of rude as well. Very very disappointed. Nobody who works in there feel like they enjoy their jobs, at all.