Outdoor pool, sun loungers

Reviews of Miami Airport Marriott

3.5 out of 5
Miami Airport Marriott
1201 NW Le Jeune Road, Building A, Miami, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 520 out of 1011 reviews" "
Rating 8 - Good. 268 out of 1011 reviews" "
Rating 6 - Okay. 101 out of 1011 reviews" "
Rating 4 - Poor. 59 out of 1011 reviews" "
Rating 2 - Terrible. 63 out of 1011 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk agent’s second day on the job. Very nice and friendly. Excellent bartenders too
Stayed 1 night in Mar 2024

2/10 Terrible

barry c

Due to weather conditions American airlines cancled the flight it had delayed for 5 hours and stranded my partner in Guadeloupe. When I called Marriot reservations to cancel, they told me to call the Front Desk. The Front desk told me only Expedia could cancel, and Expedia told me only the hotel could cancel. Not acceptable from either company.
Stayed 1 night in Mar 2024
Response from Area General Manager on Mar 27, 2024
Dear Barry C, Thank you for taking the time to evaluate our hotel. We sincerely apologize for the inconvenience you experienced while attempting to cancel your reservation. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your patronage and promise that steps will be taken to ensure we do not repeat this concern. If you still need support with this request, please reach out to the property and ask to speak to a Front Desk Manager. Thank you for your patience, and we look forward to speaking with you.Chade Brunton Area General Manager

2/10 Terrible

Claudia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The worse service ever.
Stayed 2 nights in Dec 2023
Response from Area General Manager on Mar 15, 2024
Dear Claudia, Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for the unsatisfactory service you received during your stay. We have shared your observations with our management team for their immediate attention. We hope you will reconsider and stay with us again as we would like you to experience the hotel as you should have on this visit.Chade Brunton Area General Manager

10/10 Excellent

Diane

Liked: Cleanliness, amenities, property conditions & facilities
Noise from the next room is loud. This is an old hotel and there isn’t much insulation. The van was quick, helpful driver and fast check in. The only disappointment is the noise
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Area General Manager on Mar 14, 2024
Dear Steven, Thank you for rating your visit to Miami Airport Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Chade Brunton Area General Manager

6/10 Okay

DAHLIA

Liked: Staff & service
Simply put this hotel is surviving off of its faded glory ..
Stayed 4 nights in Feb 2024
Response from Area General Manager on Mar 11, 2024
Dear Dahlia, Thank you for taking the time to evaluate your stay. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Dear Dahlia, Thank you for taking the time to evaluate your stay. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Area General Manager

10/10 Excellent

Benoit

Stayed 2 nights in Feb 2024
Response from Area General Manager on Mar 26, 2024
Dear Benoit, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Miami Airport Marriott, and we look forward to welcoming you back soon.Chade Brunton Area General Manager

10/10 Excellent

ELLIOT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Area General Manager on Feb 16, 2024
Dear Elliot, Thank you for your recent stay at the Miami Airport Marriott and for posting a generous rating of our hotel. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to serving you again soon. Chade Brunton Area General Manager

10/10 Excellent

Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for dinner and an overnight connection at MIA
Stayed 1 night in Feb 2024
Response from Area General Manager on Feb 12, 2024
Dear Lauren, Thank you for choosing to stay at the Miami Airport Marriott. Our location near Miami International Airport allows our guests to explore the best of the Miami-Dade area, including beaches, shopping, and much more. We are delighted you could enjoy your dining experience during your time with us, and we hope we will be the first hotel you think of on future trips to the area!Chade Brunton Area General Manager

2/10 Terrible

Nicholas

Stayed 1 night in Feb 2024
Response from Area General Manager on Mar 22, 2024
Dear Nicholas, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Chade Brunton Area General Manager

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Area General Manager on Mar 22, 2024
Dear Christina, Thank you for choosing Miami Airport Marriott and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Chade Brunton Area General Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable and the team were extremely helpful. We especially loved Claudio at the front door.
Stayed 1 night in Jan 2024
Response from Area General Manager on Feb 1, 2024
Dear Michael, Thank you for choosing Miami Airport Marriott and for your constructive feedback. We are glad you had a perfect stay and that our comfortable accommodations and the hospitality provided by our associates, especially one of our front desk staff, Claudio, exceeded your expectations. It will be a pleasure to share your compliments with him and the entire team. Thank you for being our guest, and we look forward to your next visit.Chade Brunton Area General Manager

8/10 Good

Allie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for in and out cruise travel. Uber was quicker than the very full airport shuttle.
Stayed 1 night in Dec 2023

2/10 Terrible

Kathleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. What a bunch of lowlives! They gave my reserved room away! Can't remember that ever happening when a credit card was provided. They sent me to the Courtyard, a real downgrade. The room at the Courtyard was smelly, like they were covering up cigarette smoke. Aweful. The air conditioning unit fan rattles, too loud to keep on during the night. The place is a total dump.
Stayed 1 night in Jan 2024
Response from Area General Manager on Jan 24, 2024
Dear Kathleen, Thank you for taking the time to evaluate our hotel. We sincerely apologize that the room type you reserved was not available. We regret the frustration and inconvenience this caused and are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We hope that we will have a future opportunity to show you the exceptional stay we are committed to providing every guest.Chade Brunton Area General Manager

10/10 Excellent

Jahlisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Guy Raymond

Stayed 1 night in Jan 2024
Response from Area General Manager on Jan 24, 2024
Dear Mr. Raymond, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience.Chade Brunton Area General Manager

10/10 Excellent

Denison, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Really convenient to airport 10 minutes Very quiet vs other hotels we’ve stayed at near Miami international Shuttle service was very good
Stayed 1 night in Jan 2024

10/10 Excellent

Tiffanie

Stayed 1 night in Jan 2024

10/10 Excellent

Sandi

Stayed 1 night in Jan 2024

10/10 Excellent

Noriko

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Area General Manager on Jan 12, 2024
Dear Noriko, Thank you for your recent stay at the Miami Airport Marriott and for posting a generous rating. It is a pleasure to know we exceeded your expectations. We enjoyed having you as our guest and look forward to seeing you again soon. Chade Brunton Area General Manager

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Area General Manager on Jan 9, 2024
Dear Amanda, Thank you for your visit. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Chade Brunton Area General Manager

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As far as large airports Miami is good. Generally clean and most staff helpful. As in any large place there are dirty spots and very rude staff. But all & all with alll the business they do Miami works well.
Stayed 1 night in Jan 2024

10/10 Excellent

Gina, Avondale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Dec 2023
Response from Area General Manager on Jan 9, 2024
Dear Gina, It was a pleasure welcoming you to Miami Airport Marriott. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next visit. Chade Brunton Area General Manager

8/10 Good

Tamisha

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Miami!
Checkin was smooth and front desk friendly. Restaurant food was above average even if service was a tad slow. Room was great, health club very nice and M Club pleasant. Overall a very good experience!
Stayed 1 night in Dec 2023

10/10 Excellent

Austin

Stayed 5 nights in Dec 2023
Response from Area General Manager on Jan 17, 2024
Dear Austin, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to the Miami Airport Marriott.Chade Brunton Area General Manager

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Area General Manager on Dec 27, 2023
Dear Ryan,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Miami Airport Marriott; we hope to see you again soon. Chade Brunton Area General Manager

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Grato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Area General Manager on Dec 20, 2023
Dear Edward, Thank you for choosing the Miami Airport Marriott. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Chade Brunton Area General Manager

10/10 Excellent

Louise

Stayed 2 nights in Dec 2023
Response from Area General Manager on Jan 6, 2024
Dear Louise, We are thrilled you had an excellent stay at the Miami Airport Marriott, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Chade Brunton Area General Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
I can't see enough about the excellence of this Marriott Hotel. From an early check in to the next morning shuttle, we had a true vacation. The fitness center was well equipped and spacious. Our room was perfect and had the best shower that I have ever experienced. Our dining options had multiple choices on property. Wow. We will return!!
Stayed 1 night in Dec 2023

10/10 Excellent

Kenifet

Stayed 1 night in Dec 2023
Response from Area General Manager on Dec 12, 2023
Dear Kenifet, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We believe our excellent accommodations and convenient location make us a great choice when visiting Miami. It was our pleasure accommodating you. We hope you will make Miami Airport Marriott your home away from home whenever your travels bring you to our area.Chade Brunton,Area General Manager

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Worst dining experience in a Marriott! Fish was served cold, sent back, microwaved then reserved. Definitely not a normal Marriott experience
Stayed 1 night in Dec 2023
Response from Area General Manager on Dec 12, 2023
Dear John, Thank you for taking the time to review your recent stay with us. We apologize for the concern you experienced with the food served. We will be sharing your comments appropriately so we can prevent this from happening in the future. We regret the frustrations this caused and appreciate your patience. Thank you once more for your valuable feedback. We hope to have the pleasure of welcoming you again to provide you with the excellent dining experience we're known for. Chade Brunton,Area General Manager

10/10 Excellent

SHIRLEE

Travelled with family
Liked: Amenities
We have stayed there many times. This time there was hair in shower. The bed was too soft and it was made weird. A sheet on top of the comforter.
Stayed 1 night in Dec 2023

10/10 Excellent

grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one thing i didnt care for was the noise level of the elevator which was beside our room. It made it hard to rest. The staff made our stay excellent.
Stayed 1 night in Dec 2023
Response from Area General Manager on Dec 8, 2023
Dear Valued Guest, Thank you for being our guest at the Miami Airport Marriott. We are glad you had a great time with us and that our associates exceeded your expectations. We will pass along your kind remarks to our entire team. That said, we regret the noise concerns you endured during your visit. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. It was our pleasure to accommodate you, and we look forward to you making the Miami Airport Marriott your home away from home whenever your travels bring you to our city. Chade Brunton Area General Manager

6/10 Okay

Shelley

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms have been updated. My only complaint was room cleanliness. Nothing worse than finding hair everywhere. It is also not worth booking through Expedia because Marriott charges you $15/day for wifi even if you are a member.
Stayed 1 night in Dec 2023
Response from Area General Manager on Dec 9, 2023
Dear Shelley, Thank you for taking the time to share your review. Please accept our sincere apologies for the billing-related concerns outlined and the service shortfalls you experienced. We make every effort to provide exceptional hospitality in all aspects; therefore, we genuinely regret that this was not your experience. We will share your message appropriately and thank you again for your patience. We are also sorry for the cleanliness issues you underwent and the inconvenience this has caused. We will discuss it with relevant teams so such matters do not happen again. We are grateful for your feedback, and we hope you will give us another chance to make a better impression. Chade Brunton, Area General Manager

8/10 Good

Toni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Great hotel with a nice shuttle service
Stayed 1 night in Nov 2023

6/10 Okay

DOUGLAS, Pittsburgh

Stayed 1 night in Nov 2023
Response from Area General Manager on Dec 20, 2023
Dear Douglas, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Chade Brunton Area General Manager

10/10 Excellent

Silvia D Martinez

Travelled with family
Liked: Cleanliness, staff & service, amenities
It looks safe and quiet ...The staff are nice .and it is close to airport
Stayed 1 night in Nov 2023
Response from Area General Manager on Nov 23, 2023
Dear Ms. Martinez, It was a pleasure having you at Miami Airport Marriott. We are glad our location was perfect for your needs and that you were impressed with our thoughtful hospitality. We will share your kind comments with everyone. Thank you for choosing us, and we look forward to your next stay. Chade Brunton Area General Manager

10/10 Excellent

Joyce

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in person ~ unfriendly ~ to the point of being rude to me
Stayed 1 night in Nov 2023

10/10 Excellent

carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and conveniently very close to the airport
Stayed 1 night in Nov 2023
Response from Area General Manager on Nov 22, 2023
Dear Carlos, Thank you for being our guest and for highlighting our proximity to the airport. We are delighted to know that we exceeded your expectations for an outstanding stay and that you could enjoy our spacious style with modern convenience! We appreciate you sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Chade Brunton

8/10 Good

Doris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room is updated but very plain, no artwork. It seems we were put in a different building not the main one and maybe this is why the room was no tup to Marriott standards.
Stayed 1 night in Nov 2023

8/10 Good

Charlotte

Stayed 1 night in Nov 2023
Response from Area General Manager on Dec 11, 2023
Dear Charlotte, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at the Miami Airport Marriott. We look forward to welcoming you back on your next visit.Chade Brunton Area General Manager

10/10 Excellent

Yurim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mia's pantry staff was very kind and nice.
Stayed 1 night in Nov 2023
Response from Area General Manager on Nov 20, 2023
Dear Yurim, Thank you for being our guest at the Miami Airport Marriott. We are charmed to know you had an excellent stay and that our team left a great impression. We will share your kind comments with them. We appreciate the review and look forward to having you back soon. Chade Brunton Area General Manager

8/10 Good

Evan

Stayed 2 nights in Nov 2023

2/10 Terrible

Alastair

Stayed 1 night in Nov 2023

6/10 Okay

Adeyemi

Liked: Cleanliness, staff & service
It was a great location and facilities were subpar.
Stayed 1 night in Nov 2023
Response from Area General Manager on Nov 19, 2023
Dear Adeyemi, Thank you for your review. We are pleased you enjoyed our excellent location. However, we regret that our amenities did not meet your expectations. We are grateful for your patience and value your feedback as we continually strive to improve our overall guest experience. We apologize and hope you will consider us whenever you return to the area in the future.Chade Brunton Area General Manager

8/10 Good

Isces, Milwaukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property close to the airport
Stayed 1 night in Nov 2023

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, property conditions & facilities
very friendly and helpful staff
very friendly and helpful staff. Clean room in Marriott standard. Too bad that the mattresses in the twin queen bed room seemed "out of date". Air conditioner in my room a little noisy.
Stayed 1 night in Nov 2023