Boating

Reviews of Provident Doral at the Blue Miami

4 out of 5
Provident Doral at the Blue Miami
5300 NW 87 Avenue, Doral, FL

Reviews

7.4

Good

Rating 10 - Excellent. 395 out of 1003 reviews" "
Rating 8 - Good. 231 out of 1003 reviews" "
Rating 6 - Okay. 161 out of 1003 reviews" "
Rating 4 - Poor. 90 out of 1003 reviews" "
Rating 2 - Terrible. 126 out of 1003 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Tanesha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really wanted to love this property, but unfortunately, it was not worth the price. The smell of mold was overwhelming, and now I am feeling sick because I am convinced there was mold in my room. The distance from the front was also a challenge for me as a disabled person, requiring a ride on the golf cart which never arrived. The language barrier only added to the frustration. While the room was spacious, the tub was filthy, and I was disappointed to learn that they do not clean the rooms until after you leave, and it comes with an extra charge. The room service food was cold, adding to the overall negative experience. At $400 for two nights, it was a steep price to pay for such disappointments. To make matters worse, the elevator stopped working, leaving me to rely on the help of a total stranger to get to my room. I strongly urge others to consider alternative accommodations in Florida, as the cost may be high but the risks of getting sick from mold or staying in unclean rooms are not worth it. I was truly saddened by the discrepancy between the online appearance and the reality of my stay. When considering reviews, it's important to take them seriously. In my own experience, I trusted this property and ended up getting sick without any communication or assistance from the hotel. It was a complete letdown. I would strongly advise choosing a different place, especially if you have disabilities as they do not accommodate them well. Be cautious and prioritize your health
Stayed 2 nights in Apr 2024

6/10 Okay

Nikoan Romero

Liked: Cleanliness, staff & service
Stayed 9 nights in Mar 2024

6/10 Okay

Fermin

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Fermin, thank you for choosing our hotel for your stay and leaving a rating. We strive for complete guest satisfaction, so if there's anything we could have done to earn a full 5-star rating on your next visit, please feel free to let us know. We're already looking forward to welcoming you back for an even more enjoyable stay.

8/10 Good

Korrie, Elko

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2024
Response from Customer Service on Apr 10, 2024
Korrie, thank you for staying at Provident Doral at The Blue Miami and taking the time to rate us. We're thrilled to have left a positive impression on you. If there's anything we could improve, we encourage you to share. We value your feedback and we're looking forward to welcoming you back in the future.

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
Never will I ever go back
Stayed 5 nights in Mar 2024
Response from Customer Service on Apr 5, 2024
David, it's unfortunate to hear of your decision not to return. We invite all guests to share specific concerns so we can make improvements. It would be beneficial to learn more about your experience. Nonetheless, we appreciate your feedback.

10/10 Excellent

Yanielis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Yanielis, your brief but glowing comment is greatly appreciated. We're thrilled to hear that you loved your stay at Provident Doral at The Blue Miami. We hope to welcome you back in the near future for another wonderful experience.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
-
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Thanks for the 4/5 rating, William!We're happy you had such a lovely stay at Provident Doral at The Blue Miami! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

10/10 Excellent

willie Brown

Great
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 30, 2024
Thanks, Willie! It's outstanding your time at Provident Doral at The Blue Miami was fantastic. We can't wait until your next visit!

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Dawn, it's wonderful to hear that you had a top-notch experience at Provident Doral at The Blue Miami. We appreciate your high rating and look forward to hosting you once again during your next visit to Miami.

10/10 Excellent

marika

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 28, 2024
Marika, it's great to see you had a positive experience at Provident Doral at The Blue Miami. We strive to provide excellent service to each guest, and we're glad you weren't an exception. We look forward to seeing you back soon.

6/10 Okay

Krista

Travelled with partner
Liked: Staff & service
Hotel wasn’t at all what I expected. I thought it was a 4-5 star experience, but it was more like a 3. The staff was kind and helpful. It’s just that the property wasn’t worth the money.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Krista, it’s regrettable to hear that your expectations weren't fully met. It's good to know you found our team members kind and helpful. We're continuously improving and your feedback about the value of the property will certainly guide those efforts. We hope to have another chance to impress you in the future.

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice and great for the price! The only reason for the 4 stars on cleanliness was because there were some ants in the bathroom, but it was nothing major. Staff, pool and room was great!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Hi Adriana,Thank you so much for taking the time to share your recent experience at our hotel. We are thrilled to hear that you had an enjoyable stay and that our services met your expectations.Your feedback regarding the small ants is greatly appreciated. We take all guest comments seriously and have promptly relayed this information to the appropriate personnel to address the issue and ensure it doesn't recur. Maintaining a comfortable and pristine environment for our guests is paramount to us, and we sincerely apologize for any inconvenience this may have caused during your stay.We genuinely value your patronage and hope to have the pleasure of hosting you again in the future. Please do not hesitate to reach out to us directly if there is anything we can assist you with prior to your next visit.

10/10 Excellent

Carl

Stayed 15 nights in Mar 2024
Response from Customer Service on Apr 11, 2024
Carl, it's wonderful to know that you enjoyed your stay at Provident Doral at The Blue Miami. We are committed to ensuring our guests have a memorable experience. We hope to have the pleasure of welcoming you back soon.

8/10 Good

Derrien

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great staff, calming environment, and close to attractions. I really enjoyed my stay.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 21, 2024
Derrien, it's wonderful to hear that you relished your stay at Provident Doral at The Blue Miami. Your positive comments about our warm and inviting environment, proximity to attractions, and our dedicated team members are greatly appreciated. We hope to warmly welcome you back on your next visit to Miami.

2/10 Terrible

Truel

Disliked: Cleanliness
Place was filthy
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
We appreciate you taking the time to share your feedback, Truel.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 6, 2024
Thank you for sharing your thoughts with us, Mario!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Provident Doral at The Blue Miami.

8/10 Good

Dr Clint, St Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Customer Service on Mar 6, 2024
Thank you for the 4-star rating, Clint!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Provident Doral at The Blue Miami. Thank you again for sharing!

2/10 Terrible

Vanessa

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 5, 2024
We appreciate the feedback, Vanessa.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Tomika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved every min there…. This best is wonderful and great for family stay
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Tomika, thank you for such a glowing review. Here at Provident Doral at The Blue Miami, we take joy in making families feel right at home. It thrills us to hear that you appreciated your time with us. We're looking forward to creating even more memorable experiences for you and your family!

6/10 Okay

Kurt

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 1, 2024
Thank you for sharing your feedback, Kurt!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 29, 2024
Monica, it's wonderful to see your top rating for the Provident Doral at The Blue Miami. We are thrilled you had an enjoyable stay with us. We appreciate your feedback and look forward to welcoming you back on future visits to Miami.

8/10 Good

adrian, Ocoee

Liked: Staff & service, amenities, property conditions & facilities
Great property. I found someone’s dirty socks in my room. GROSS
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Adrian, thank you for appreciating the excellent characteristics of Provident Doral at The Blue Miami. We are sorry you encountered an issue concerning cleanliness in your room. Our housekeeping team is usually meticulous, but it seems we missed a spot. We will ensure such a mishap is avoided in the future. Your overall satisfaction is our primary goal and we hope to serve you better during your next visit.

6/10 Okay

Yudaisy

Travelled with family
Disliked: Staff & service
What can I say. You pay rent for 6 people and they give you 4 towels. You pay extra for parking and there is not parking available for you.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 26, 2024
Yudaisy, we regret hearing about the issues experienced concerning the towels and parking. For a comfortable stay, towel provisions should certainly reflect the number of guests, and we sincerely apologize if this was not the case. Likewise, we understand the importance of convenient parking, and the situation you faced is not typical. Rest assured, your feedback has been addressed with our team members to ensure an improved experience for our future guests. We hope to have a chance to better serve you in the future. Thank you for your feedback.

8/10 Good

DoNezia

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
DoNezia, it's delightful to hear you had a satisfying experience at the Provident Doral at The Blue Miami. We hope your travels bring you back to our property for another memorable stay. Thank you for taking the time to rate us.

4/10 Poor

Trudi

Stayed 3 nights in Feb 2024
Response from Customer Service on Mar 20, 2024
Trudi, it seems that your recent experience at our hotel didn't meet your expectations. We are dedicated to enhancing our guest experiences and would appreciate you taking the time to provide further feedback regarding your recent stay. This will assist us in our continuous efforts to improve.

4/10 Poor

Jose

Travelled with family
Disliked: Staff & service
Staff at front end was not helpful at all and rude with a senior asking questions about the area and hotel Area and hotel are really good
Stayed 6 nights in Jan 2024
Response from Customer Service on Feb 26, 2024
Jose, we're genuinely disheartened to hear that the interaction with our colleagues at the front desk did not meet your expectations. We strive to provide an environment of hospitality and helpfulness for every guest. Your satisfaction, especially in accessing information about the area and services, is paramount to us. We're glad, however, that you've recognized the quality of our location and facilities. We hope you will give us another chance to serve you better in the future.

10/10 Excellent

Kester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating to my request.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 27, 2024
Kester, it's wonderful to learn that the team at Provident Doral at The Blue Miami was able to meet your requests effectively. We always aim to provide accommodations that best suit our guests' needs. We appreciate your positive feedback and hope we have the pleasure of welcoming you back in the future.

10/10 Excellent

Anthony

Liked: Amenities
Good
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 25, 2024
Anthony, it's wonderful to hear that you had a satisfying stay at the Provident Doral at The Blue Miami. We're thrilled that you found the experience pleasing. We hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Tishka

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Customer Service on Feb 25, 2024
We appreciate the feedback, Tishka.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 Excellent

LaKita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff I had an issue with first room another room was given right away
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 21, 2024
LaKita, thank you for taking time to share your experience at Provident Doral at The Blue Miami! We're delighted to hear you appreciated our efficient team members who ensured your comfort by promptly providing an alternate room. Looking forward to welcoming you back for another pleasant stay soon.

6/10 Okay

yong kwan

Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 22, 2024
Yong Kwan, thank you for taking the time to leave a rating. We're always striving to make our guests' stay as comfortable and enjoyable as possible. If there's anything specific that could have made your stay better, we'd appreciate your further feedback. We hope there's another opportunity to serve you better in the future.

10/10 Excellent

Markeisha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed every thing
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Markeisha, it's fantastic to hear that you enjoyed every aspect of your stay at Provident Doral at The Blue Miami. Our team is dedicated to providing a memorable experience. We look forward to welcoming you back in the future for another magnificent stay.

10/10 Excellent

Vanytra

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and peaceful
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 16, 2024
Vanytra, it's wonderful to hear that you found the Provident Doral at The Blue Miami to be both beautiful and serene. We strive to maintain a relaxing atmosphere for our guests, and it sounds like we met this goal during your stay. We look forward to welcoming you back on your next trip to Miami.

8/10 Good

Edra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay very quiet ans peaceful thats what I like.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Edra, it's splendid to hear you appreciated your serene and restful stay at Provident Doral at The Blue Miami. Your satisfaction is our reward. We eagerly anticipate your next visit.

4/10 Poor

Anil

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The room was not clean, floor was sticky. The entrance was dirty. The douche and faucets were old.
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 12, 2024
Anil, we appreciate your feedback and apologize for any discomfort you experienced during your stay. It's concerning to hear about the cleanliness and upkeep issues. Rest assured, we have alerted our team members about these matters to ensure an enhanced experience for our future guests. We hope you'll grace us with another opportunity to provide the level of service we're committed to deliver.

6/10 Okay

umberto, Laval

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The exterior is very nice and safe. The rooms are old and have broken lights, dirty tile grout, leaking faucets and the towels smell of chemicals.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 30, 2024
Umberto, thank you for sharing your feedback. We're glad you found our exterior to be attractive and secure. However, we regret to hear about the issues you experienced with your room. Rest assured that we're continuously working to improve our guests' experiences. Your comment on the scent of the towels was also noted and we're looking into it. We hope to have another opportunity to provide you with an improved stay in the future.

6/10 Okay

Valentina, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, Easy Parking
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 31, 2024
Valentina, thank you for pointing out the convenient parking at the location and its safety attributes. Your feedback is appreciated, and we hope you'd consider us for any future visits.

10/10 Excellent

Lissette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing good for kids
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 30, 2024
Lissette, we're delighted to know you and your kids had an exceptional experience at the Provident Doral at The Blue Miami. We strive to maintain a welcoming and engaging environment, so your feedback is much appreciated. Looking forward to your next stay with us soon.

10/10 Excellent

Tierra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved It
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 28, 2024
Tierra, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Provident Doral at The Blue Miami!

8/10 Good

Ackeish

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 28, 2024
We appreciate your lovely rating, Ackeish!The satisfaction of our guests is important to us so we can't wait to see you back again at Provident Doral at The Blue Miami soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Candace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 25, 2024
Thank you for the great rating, Candace!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Provident Doral at The Blue Miami. We'd like to share an even better experience with you soon.

8/10 Good

KEISHA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Unexpected parking fees. The unit was a little dusty and the carpet areas need deep cleaning. My one year old grandson crawls and you could see the dirt on his pants. Good location but needs a little fine tuning
Stayed 4 nights in Jan 2024
Response from Customer Service on Jan 23, 2024
Keisha, thank you for taking the time to share your experience at Provident Doral at The Blue Miami. We're glad to hear that your check-in went smoothly. We do understand your concerns about cleanliness; our team works tirelessly to maintain high standards and your notes will aid in our pursuit of excellence. As for the parking fees, our policy is clearly stated in the bookings details to eliminate surprises. We thank you for recognizing our good location and assure you that continuous improvement is a part of our mission. We anticipate your return to witness all enhancements.

8/10 Good

Demone

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would love to get kitchen towels and paper towels for the kitchen. Bed was extremely hard and noisy.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 17, 2024
Demone, it's refreshing to hear that you had a great stay at Provident Doral at The Blue Miami. We've also noted your suggestions concerning kitchen provisions and will ensure future considerations. We understand you also had a bit of discomfort with the bed; and please do notify our friendly team members in the future, as they are always keen to help improve your comfort. Looking forward to your next visit.

10/10 Excellent

Victoria, Smyrna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and made you feel like you were home! I would recommend again. It’s a little walk from the front to my building but they have golf carts they will drive you and your bags around as needed while on the property.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Victoria, it's wonderful to hear that you felt at home at Provident Doral at The Blue Miami. We strive to maintain a spotless environment that enhances the comfort of our guests. We're elated that our complimentary golf cart transportation added to the convenience of your stay. It's fantastic that you'd recommend us. We eagerly look forward to your next visit!

10/10 Excellent

Haley

Travelled with family and small children
Liked: Property conditions & facilities
This was a great hotel for a family. Safe, quiet and spacious.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 15, 2024
Haley, it's fantastic to hear that you found Provident Doral at The Blue Miami to be an ideal destination for families. We're thrilled to know you appreciated the safe and tranquil surroundings, as well as the ample space. Thank you for your positive feedback!

2/10 Terrible

Antonino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 11, 2024
Antonino, we noticed that your recent stay didn't quite live up to expectations. We're committed to delivering top-notch hospitality and it seems we fell short this time. We'd appreciate the chance to hear more about your experience, so we can make your next visit much better.

8/10 Good

Jonathan

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 8, 2024
Jonathan, it's great to see your positive rating! The team at Provident Doral at The Blue Miami sincerely appreciates your feedback. We're glad to have contributed to your overall pleasant experience, and we hope to welcome you back in the future.

6/10 Okay

Beverly

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Beverly, thank you for rating your stay. We're here to ensure our guests' experiences are enjoyable and it seems we have some room for improvement. Your feedback is valued and will help guide us in making our services better. We hope to provide a more positive experience on your next visit.

6/10 Okay

Anthony

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Anthony, it seems your experience was on the fence. In absence of specific details, it's tough to understand how we could have enhanced your stay. We do hope that should you return, you'll find your next stay more satisfying. We appreciate the feedback.

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Customer Service on Jan 13, 2024
Claudio, we're thrilled to hear you enjoyed your stay at Provident Doral at The Blue Miami. Our team is committed to delivering an exceptional experience and we appreciate your high rating. We hope to serve you again in the future.