We have party of three people, I reserved a one bedroom suite. The second bed is sofa bed and it needs to be set up. I sent text messages many times, the staff said they don't have people to help set up my bed. The coffee table in front of the sofa is very heavy, I managed to move it away, but the sofa bed is very heavy, I couldn't open it my self. I have send them multiple messages again, it is almost midnight, I have an early morning flight to catch up. Finally done one come at 12:02am to help me get me bed set up. Also the second bathroom has a pocket door. When I close the door from inside, I cannot open it. I had to reach to the bottom of the door, put the door out then open. Very frustrating experience.