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Reviews of Hampton Inn Miami-Airport West

2.5 out of 5
Hampton Inn Miami-Airport West
3620 NW 79th Avenue, Doral, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 473 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 116 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service
Great staff
Stayed 1 night in Apr 2024

8/10 Good

Chrystine

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable
Stayed 1 night in Apr 2024

8/10 Good

Colleen

Ok
Stayed 1 night in Apr 2024
Response from Veronica Huerta on Apr 20, 2024
Dear Mrs./Mr. Collen:Thank you for taking your time in reviewing us. We are here to provide you with a great stay!Looking forward to seeing you again.Veronica Huerta

10/10 Excellent

Elbert, Perry Hall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Veronica Huerta on Apr 19, 2024
Mr. Elbert, thank you very much for your comments. We are glad that you had a great stay with us and will be looking forward to seeing you again.

4/10 Poor

Kim

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was comfortable and the room was much cleaner than the common areas. The lobby and eating areas were dirty. Old chairs in the sitting area that weren’t clean and tables weren’t clean. There were plates with food and used towels by the pool for an entire day. All around dirty.
Stayed 1 night in Apr 2024

10/10 Excellent

maurice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All round good
Stayed 1 night in Apr 2024

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice, clean, shuttle was prompt very convenient
Stayed 2 nights in Apr 2024

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It went smooth
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Mar 2024

8/10 Good

Ocean

Stayed 1 night in Mar 2024

4/10 Poor

Jaya

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Property is very outdated. Beds were uncomfortable and sheets made my skin itchy. Will ever return to a Hampton In .
Stayed 2 nights in Mar 2024

6/10 Okay

Matt

Travelled with partner
Disliked: Staff & service
We booked this hotel because it was close to the airport. The shuttle picking us up was fine and there were no issues getting to the hotel from the airport. However, the hotel is definitely run down with a need for updates or renos. I never complain about hotels and this is my first ever review. Although the hotel was livable, and okay to stay at as a layover hotel, I would recommend finding other options in the same price range. The hotel had an old, musty smell and the room was definitely dated. Here were our main complaints: 1) The sheets on the bed were stained. So much so that we asked them for new sheets. As it was evening, they just gave us new sheets to make the bed ourselves (no problem). 2) The room appeared to never have a deep cleaning done. For example, the clock radio/power centre next to the bed looked like it had old soda stuck to it and then dust on top of that. So if you touched it, your finger would stick to it. 3) The staff, although friendly, were not entirely helpful. English was definitely their second language and they didn't seem to know much about transportation around the city. We had to figure this out on our own. For example, we asked if their was a bus that we could catch to downtown Miami, and we were told that people didn't take buses, just Ubers. We later learned that there was a bus that passes right in front of the hotel, which we took everywhere. Overall, this was not one of our best hotel experiences.
Stayed 2 nights in Mar 2024

2/10 Terrible

RHONDA

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The website indicated that a shuttle would be available to pick us up from the cruise ship. Both the hotel and Expedia would not honor or compensate us for having to pay for our own shuttle bus service we had to purchase to get us to the hotel. The shuttle service from the cruise terminal was one of the reasons we chose this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Staff was very proficient and helpful, but property is an older property and rooms definitely need updating. It was clean though.
Stayed 1 night in Mar 2024

6/10 Okay

Vincent, Orlando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Next to a nice small strip mall with plenty of restauratnts options. Excellent staff. Excellent breakfast, set up, staff, choices and fresh meal. Rooms are ok, clean and plenty of pillows and sheets. Bathroom completely dissapointed. It looks like they haven't update since 1970's. The tub already lost the enamel and it looks dirty. The price We had to pay at this hotel was outregous, too expensive for the 3 star hotel with no restaurants or bar. I know it is spring break, but no one should take advantage of that to raise prices soooo high. We HAD to pay that high price, We had no choice. I feel like ripped off and will think twice to go to another of this hotel/branch.
Stayed 2 nights in Mar 2024

8/10 Good

Colin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to find several dining options within walking distance to from the hotel. We enjoyed the complimentary breakfast that was provided as well.
Stayed 1 night in Mar 2024

8/10 Good

Julie, Eureka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Carpets left socks dirty not enough convenience stores or food selections
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful when the shuttle to the airport was unavailable.
Stayed 1 night in Mar 2024

8/10 Good

Elwin

Travelled with partner
Staff very helpful in resolving any concerns. Housekeeping excellent. Room with 2 queen beds spacious. Bathroom needs some attention - paint peeling, door hinge rusty. Breakfast typical Hampton Inn. Hotel very cool, takes time to adjust to AC level.
Stayed 3 nights in Mar 2024

4/10 Poor

Cornelia

Travelled with family
Disliked: Staff & service
Some shopping was convenient. Desk staff was nice, but only one person. Needed additional desk staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth Gail, Conception Bay South

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and the staff very friendly and helpful the transportation service was convenient for all our needs.
Stayed 3 nights in Feb 2024

8/10 Good

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long day of flight delays and lost/misrouted luggage we called for the hotel shuttle. We had been told earlier that the shuttle was available until 11pm. At 10:30 when we finally received our luggage I called and was told the driver had left for the day. The desk receptionist was kind and understanding and told us to get a taxi and the hotel would reimburse us up to $35. We did and once we arrived to check in she was very pleasant and the check in was smooth. There were no more rooms like we had reserved so she upgraded us for free. We were able to reserve a spot in n the morning shuttle to the cruise terminal as well. We were given cash for the taxi reimbursement too. Very friendly and helpful!
Stayed 1 night in Mar 2024

8/10 Good

Benjy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall, nice place. A lot of finishes have been updated and the staff was nice enough. There are a few pieces that could definitely use attention, like paint peeling or old, ratty carpet in common areas. But overall very comfortable for a night before getting on a cruise ship.
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Alayna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A nice place. Good breakfast.
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Stayed 1 night in Feb 2024

6/10 Okay

Sergio

Travelled with group
needs to be renovated
Stayed 4 nights in Feb 2024

6/10 Okay

Anna

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly but property was a bit dated. We got in late due to flight delays so shuttle service was no longer available. I reserved a room with a King bed but it was definitely not a King bed - it was a queen and the bed was too soft. The water pressure in the bathroom was great but did not have the option to turn the bathroom fan off as it seemed to be motion activated. The walls were paper thin and could hear people's conversations. The breakfast was good and had a decent variety of items to choose from.
Stayed 1 night in Feb 2024

6/10 Okay

Susan

Travelled with family
The rooms were ok. Bathrooms definitely needed to be updated. The tub had paint coming off and looked awful. The carpet looked like it hadn’t been cleaned in years. It wasn’t worth the money we paid. I was surprised this was a Hampton Inn. They are usually kept up better.
Stayed 1 night in Feb 2024

8/10 Good

Lawton

Travelled with family
Liked: Cleanliness
No shuttle service to the malls. No all day dining. Shuttle to cruise ship not enough for people travelling. Long wait for the shuttle even when you had a booked time.
Stayed 1 night in Feb 2024

8/10 Good

Deanna

Liked: Cleanliness
Pretty standard hotel. On the older side but well maintained and clean. Shuttle service greatly appreciated.
Stayed 1 night in Feb 2024

2/10 Terrible

Kenneth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If there are other options for a place to stay I would consider staying elsewhere.
Stayed 1 night in Feb 2024

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received excellent service on check in from Veronica. She was able to recommended several amenities near the property. On check out day, Mercedes was dealing with an irate guest that had issues from third party booking and handled it very professionally. Our room was clean and comfortable. The breakfast was tasty with a nice variety of choices.The prearranged shuttle service to the cruise terminal was excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great, location worked for us and the hotel was very clean.
Stayed 1 night in Feb 2024

8/10 Good

Jan

Stayed 1 night in Feb 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Nancy

Stayed 1 night in Jan 2024

8/10 Good

Louis, Oakville

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property is a good value for pre cruisers
Stayed 2 nights in Jan 2024

10/10 Excellent

Isac

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the hotel for 1 night only. I had to catch a cruise. Staff was helpful and the breakfast was good. No complains.
Stayed 1 night in Jan 2024

8/10 Good

Natalie, Cornwall

Stayed 1 night in Feb 2024

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area is great! Rooms were spacious and clean
Stayed 1 night in Jan 2024

6/10 Okay

Scott

Stayed 1 night in Jan 2024

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de lugares para comer. Personal amable. Habitacion muy comoda.
Stayed 1 night in Jan 2024

4/10 Poor

Esther

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room needs a refresh, carpeting, tub, wallpaper …
Stayed 1 night in Jan 2024

8/10 Good

GINA

Liked: Staff & service
Disliked: Cleanliness
Selim at the reception was excellent and very happy
Stayed 1 night in Jan 2024

6/10 Okay

patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hot water issues all stay.
My mom (78) and I were in town for a family occasion, and chose to stay here because Hamptons are usually very good, and an overall decent value. The staff was nice at check in, room was fine, but the problem started that evening. When my mom went to shower after a long plane flight, we had no hot water. none. Ice cold shower for an arthritic 78 year old. I called to the front desk and was told that the hotel had no hot water all weekend, and we were supposed to have been told at check in. We. Were. Not. And how is there not some kind of emergency service/plumber/contact to prevent an ENTIRE HOTEL from being out of hot water?? The next morning, we had hot water again. I called the front desk about compensation and was told that since I booked through hotels.com, I had to go through them. But I got a hot shower. Yay! Later that evening, after our family event, mom went to shower. Again, no hot water. Did I mention that she's 78?? I called the front desk, and was told that yes, there were issues again. Seriously?!? The next morning, it was fine again. But honestly ridiculous for a reputable, name-brand chain. Breakfast was fine. Good coffee! Room/beds/pillows were nice. Honestly just the water situation was rough all visit. (And fyi - contacted hotels.com and they contacted the hotel. Hotel offered $20 and some Hilton points. Sheesh. Hotels.com kicked in $100 in OneKey points but still a disappointing stay all the way around.)
Stayed 2 nights in Jan 2024

4/10 Poor

Mario

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Dylan

Stayed 4 nights in Jan 2024