8 bars/lounges, poolside bar

Reviews of Fontainebleau Miami Beach

4.5 out of 5
Fontainebleau Miami Beach
4441 Collins Avenue, Miami Beach, FL

Reviews

7.2

Good

Rating 10 - Excellent. 2364 out of 5579 reviews" "
Rating 8 - Good. 904 out of 5579 reviews" "
Rating 6 - Okay. 814 out of 5579 reviews" "
Rating 4 - Poor. 619 out of 5579 reviews" "
Rating 2 - Terrible. 878 out of 5579 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Andre

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Poor service overall
Stayed 5 nights in Mar 2024
Response from Lisa on Mar 27, 2024
Dear Andre We appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. It is disappointing to hear that we fell short of your expectations. I am expressing my sincere apologies for the subpar experience you had during your recent stay. We assure you that this is not the type of experience we wish to leave any guest with. It is understandable how this would have created a poor experience for you. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

8/10 Good

Christina, Brook Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved its history, pools, access to beach. Rooms were gorgeous. Drinks and food are astronomically high for the quality.
Stayed 1 night in Mar 2024
Response from Lisa on Mar 27, 2024
Dear ChristinaThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Anthony Di

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and staff. Lacked shopping and dining options that weren’t on a hotel/resort property. Not many local options
Stayed 4 nights in Mar 2024
Response from Lisa on Mar 27, 2024
Dear Anthony DiThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

India

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy all of the amenities that Fountainbleau has to offer.
Stayed 1 night in Mar 2024
Response from Lisa on Mar 26, 2024
Dear India Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Isa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 6 nights in Mar 2024
Response from Lisa on Mar 26, 2024
Dear IsaThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loads of dining options in hotel and excellent dining choices nearby. Beach is awesome. Large somewhat rambling property has lots of amenities. Breakfast restaurant rush on weekends is rough. We had an awesome room with balcony - had incredible views even at night. Tiresome Tower Room was very clean and accommodating with large living space.
Stayed 6 nights in Mar 2024
Response from Lisa on Mar 26, 2024
Dear PatriciaThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you love dining options, you loved the room and that we managed to provide you with an experience that matched your expectations. We apologize where we failed to meet your expectations. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

2/10 Terrible

shaun

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
upon checking out, we loaded our luggage into our car left on property, went and spent more money on the property for drinks, and they stole three pairs of my wife’s high heels of her pants, and a vera Bradley blanket, Disney edition, which is nonreplaceable. Do not trust this hotel at all.
Stayed 2 nights in Mar 2024
Response from Lisa on Mar 27, 2024
Dear ShaunWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. It is disappointing to hear that we fell short of your expectations. We apologize for the displeasure you experienced in some areas during your stay, such as the poor service rendered by the valet team and the stolen items. We assure you that this is not the type of experience we wish to leave any guest with. It is understandable how this would have created a poor experience for you. Please contact the hotel for the stolen items. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Best Regards, Lisa Fontainebleau Miami Beach Guest Services.

8/10 Good

eleni

Liked: Staff & service, property conditions & facilities
The front desk, cleaning staff and reception were all fantastic. The Fresh resturant near the pool and near the lobby need new staff. They were slow and rude. We waited 17 minutes for the coffee machine to clean itself before we got our coffees and they didn’t even offer them to us for free.
Stayed 1 night in Mar 2024
Response from Lisa on Mar 27, 2024
Dear EleniThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that the housekeeping, front desk, and reception team rendered exceptional service and that we managed to provide you with an experience that matched your expectations. We apologize for failing to meet expectations, such as the slow service and poor service rendered by Fresh Restaurant. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

8/10 Good

Rafael, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Mar 2024
Response from Scott on Mar 26, 2024
Hi Rafael,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to hear that you had an amazing stay with us and that we managed to meet your expectations. We greatly appreciate the 5-star review you have left us. We assure you that we will work hard to maintain this standard.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Everything was great, however why is there a resort fee? We were charged for the beach beds, is that not included in the resort fee ?
Stayed 4 nights in Mar 2024
Response from Scott on Mar 26, 2024
Dear Adriana,Thank you for recently visiting Fontainebleau Miami Beach, it was a pleasure having you with us.Our resort fees do include beach chairs for our guests. There is a possibility you may have been charged for a beach umbrella. Feel free to contact our guest services if this has been erroneously charged to you. Thank you so much for your feedback, we highly anticipate your return. Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

Rebecca, christiansted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay and would definitely return!
Stayed 2 nights in Mar 2024
Response from Scott on Mar 26, 2024
Hi Rebecca,Thank you for recently visiting Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to receive your positive review of your stay. It appears, as reflected in your rating, that your experience at our resort exceeded your expectations. This is the impression we aim to leave every guest with.We are once again thankful for your review and hope to see you soon.Kind Regards, Scott Fontainebleau Miami Beach Guest Services

4/10 Poor

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bday stay.
Stayed 1 night in Mar 2024
Response from Scott on Mar 26, 2024
Hi Lynda,We are thrilled to receive a review from you after your stay at Fontainebleau Miami Beach. It is an honor to receive positive feedback, and we are pleased that you had a great experience with us, even if it was not quite a 5-star one.Thank you so much for your feedback, we highly anticipate your return. Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely time for bday sorrento suite was amazing
Stayed 2 nights in Mar 2024
Response from Lisa on Mar 24, 2024
Dear LyndaThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Stay!!! 5*
Stayed 5 nights in Mar 2024
Response from Lisa on Mar 24, 2024
Dear AngeloThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

2/10 Terrible

Nader

We had a table at the night club LIV and we were 4 guys and 4 girls. Tall guy at entrance only wanted to let in 2 girls. Threatened to kick us out and was violent and agressive. We were staying at hotel I don’t understand how he has this authority to threaten hotel guests but we all felt very unsafe due to his behavior and might not stay there again because of this incident. He was a tall white man standing behind the LIV booth.
Stayed 3 nights in Mar 2024
Response from Lisa on Mar 22, 2024
Dear NaderWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Karim

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay overall! No complaints!
Stayed 4 nights in Feb 2024
Response from Lisa on Mar 22, 2024
Dear KarimThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Lorena, Paramount

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views very fancy and so much to do I will definitely be coming back soon !!!
Stayed 4 nights in Mar 2024
Response from Lisa on Mar 22, 2024
Dear LorenaThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Richard, Braintree

Travelled with group
Absolutely loved this place, definitely will be back.
Stayed 1 night in Mar 2024
Response from Lisa on Mar 21, 2024
Dear RichardThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

8/10 Good

Marquita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lisa on Mar 22, 2024
Dear MarquitaThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. We apologize where fell short.Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2024
Response from Scott on Mar 21, 2024
Hi Jason,We are thrilled to receive a review from you after your stay at Fontainebleau Miami Beach. It is an honor to receive a high rating from you, and we are pleased that you had a great experience at our resort.Thank you so much for your feedback, we highly anticipate your return. Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

April, Texarkana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing property. We took my daughter and 3 friends for Winter Break. They are ready to go back this Summer!
Stayed 3 nights in Feb 2024
Response from Scott on Mar 20, 2024
Hi April,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us.We are delighted to hear that your party had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review.Thank you for sharing your feedback. We look forward to your next visit.Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

ERDIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 4 nights in Mar 2024
Response from Scott on Mar 20, 2024
Hello Erdin,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to hear that you had an amazing stay with us and that we managed to meet your expectations. We greatly appreciate the 5-star review you have left us and we assure you that we will work hard to maintain this standard.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Scott on Mar 20, 2024
Hi Daniel.Thank you for choosing Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to hear that you had an amazing stay with us and that we managed to impress you with our location at the beach. We greatly appreciate the 5-star review you have left us. We assure you that we will work hard to maintain this standard.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as usual
Stayed 3 nights in Mar 2024
Response from Scott on Mar 19, 2024
Hi Andrea,Thank you for recently visiting Fontainebleau Miami Beach. It was a pleasure having you as our guest.It brings us great joy to find that you had an amazing stay with us once again and that our resort has continued to leave you with a fantastic experience.Your positive feedback is highly appreciated, and we hope that you will visit us again soon. Kind Regards,ScottFontainebleau Miami Beach Guest Services

4/10 Poor

kathleen

Business traveller, Travelled with partner
Liked: Cleanliness
I upgraded to ocean front and was not given ocean front.
Stayed 4 nights in Mar 2024
Response from Lisa on Mar 18, 2024
Dear KathleenWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Services

10/10 Excellent

Grace

Liked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Scott on Mar 20, 2024
Dear Grace,Thank you for recently visiting Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to receive your positive review of your stay. It appears, as reflected in your rating, that your experience at our resort exceeded your expectations. This is the impression we aim to leave every guest with.We are once again thankful for your review and hope to see you soon.Kind Regards, Scott Fontainebleau Miami Beach Guest Services

10/10 Excellent

Peter

Travelled with partner
Liked: Amenities, property conditions & facilities
Always a top notch place. Food can be pricey (more than expected pricey) but worth it.
Stayed 3 nights in Mar 2024
Response from Lisa on Mar 18, 2024
Dear PeterThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Bailey Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone on the staff was exceptionally nice from the managers all the way to the janitors. This place is next level nice and the experience is second to none. Would recommend this as a vacation for all!
Stayed 3 nights in Mar 2024
Response from Lisa on Mar 18, 2024
Dear Bailey ScottThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

6/10 Okay

Joey

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
the washer in my room had dirty panties and stank when i opened it. so didn’t do laundry and then the day i check out at 10am on the 35th floor there is no running water.
Stayed 3 nights in Mar 2024
Response from Lisa on Mar 18, 2024
Dear JoeyWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We sincerely apologize for the poor service rendered by housekeeping, cleanliness is at the top of our list when it comes to our priorities, and we understand the importance of having a clean and comfortable environment and we apologize that we fail to meet your expectations in some areas. We can undoubtedly understand the frustration and inconvenience caused to many, and we assure you that this is not the type of experience we wish to leave any guest with. It is understandable how this would have created a poor experience for you, and we are working on resolving this issue. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Services

10/10 Excellent

Juli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Lisa on Mar 18, 2024
Dear JuliThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Vijay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best properties in Miami Beach. You will not regret the experience. We want to come back again.
Stayed 1 night in Mar 2024
Response from Lisa on Mar 16, 2024
Dear GuestThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

6/10 Okay

Trisha

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was dated and could use a major facelift. The grounds and pool area was great though.
Stayed 2 nights in Mar 2024
Response from Lisa on Mar 16, 2024
Dear TrishaWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. We are delighted to hear that you enjoyed some of the areas.I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Services

4/10 Poor

Alexi

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa on Mar 16, 2024
Dear AlexiWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa, Fontainebleau Miami Beach Guest Services

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Scott on Mar 12, 2024
Hi Dennis,We are thrilled to receive a review from you after your stay at Fontainebleau Miami Beach. It is an honor to receive a high rating from you, and we are pleased that you had a great experience at our resort.Thank you so much for your feedback, we highly anticipate your return. Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

shantel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They lady who checked us in was supper amazing
Stayed 2 nights in Mar 2024
Response from Lisa on Mar 11, 2024
Dear GuestThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Jacqueline

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is always a wonderful experience to visit The Fontainebleau in Miami Beach. Love it! Thanks
Stayed 2 nights in Mar 2024
Response from Lisa on Mar 11, 2024
Dear JacquelineThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

8/10 Good

Allison, Newcastle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. My only complaint is the price gouging. There are no coffee makers in the room and drip coffee from any place in the hotel is ~$9. You would think the $47/day resort fee would get you a cup of coffee. The pool drinks were so-so at best and $24 for cocktails (plus tax and tip). Again, it is a beautiful spot but be prepared to spend $$$!
Stayed 3 nights in Mar 2024
Response from Lisa on Mar 11, 2024
Dear AlisonWe are sorry for the displeasure you experienced with some of our pricing at the resort. We aim to provide a premium service, and we are disappointed if we fall short of that in any way. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. We hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Services

10/10 Excellent

gregory

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Lisa on Mar 10, 2024
Dear GregoryThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

2/10 Terrible

Aditya

Disliked: Staff & service
What is the point in staying at so-called Five Star hotel when the service Is not to that level. They collected $55 for valet Parking and each time had to wait 30 to 40 minutes to get the car. One of the people ahead of me basically said they had an urgent thing and they can't wait 30 minutes to get the car and wanted to talk to the manager at the manager did not even listen and simply walked away without addressing our concern. I stayed at a Holiday Inn Previously right next to this hotel, Fontaine blue and The staff there were more courteous than here. People in a five star hotel are usually very courteous, but this was certainly not the case here. Even the initial receptionist was not that friendly. I simply don't write bad reviews. This is one of the first times. I have actually written review like this. If they are so arrogant about being busy All the time, this is going to lead to the downfall. I am only one person, but I am personally never visiting this Five Star hotel, and staying here again overnight.
Response from Lisa on Mar 10, 2024
Dear AdityaWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, We are thankful for your feedback, and we are sorry to discover that we failed to meet your expectations. this is not the type of service we want our guests to experience. It is understandable how this would have been a poor experience for you. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

6/10 Okay

Jermaine

Disliked: Staff & service
Front desk service is poor. Valet service to retrieve you car can be 2 hours and prices are very overpriced
Stayed 1 night in Mar 2024
Response from Lisa on Mar 11, 2024
Dear JermaineWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the building was unique..
Stayed 1 night in Mar 2024
Response from Lisa on Mar 8, 2024
Dear ScottThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Luiz Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Mar 2024
Response from Lisa on Mar 8, 2024
Dear Luiz ASlbertoThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Nimesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Lisa on Mar 27, 2024
Dear NimeshThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

FEDERICO, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, classic elegance.
Response from Lisa on Mar 7, 2024
Dear FedericoThank you for choosing Fontainebleau Miami Beach as your holiday destination. It was a pleasure having you with us. We are delighted to hear that you had a great stay with us and that we managed to provide you with an experience that matched your expectations. We greatly appreciate you leaving us a positive review. Thank you for sharing your feedback. We hope to see you soon. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service

10/10 Excellent

Jeffrey, Roswell

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Scott on Mar 26, 2024
Hi Jeffery,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to hear that you had an amazing stay with us and that we managed to meet your expectations. We greatly appreciate the 5-star review you have left us. We assure you that we will work hard to maintain this standard.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

Victoria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the junior suite in sorrento tower. Super super nice. The property is beautiful. Atmosphere is great. Food was great. The view was incredible. We loved it. Alfonso drove us everywhere. We will be back
Stayed 4 nights in Feb 2024
Response from Scott on Mar 5, 2024
Hi Victoria,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to hear that you had an amazing stay with us and that we managed to meet your expectations. We greatly appreciate the 5-star review you have left us. We assure you that we will work hard to maintain this standard.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Great
Stayed 3 nights in Mar 2024
Response from Scott on Mar 5, 2024
Hi Andrew,Thank you for choosing Fontainebleau Miami Beach as your holiday destination. We were thrilled to have you with us.We are delighted to hear that you had an amazing stay with us and that we managed to meet your expectations. We greatly appreciate the 5-star review you have left us. We assure you that we will work hard to maintain this standard.Thank you for sharing your feedback. We hope to see you soon.Kind Regards,ScottFontainebleau Miami Beach Guest Services

6/10 Okay

Sushant

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 3 nights in Mar 2024
Response from Scott on Mar 5, 2024
Dear Guest,We are thrilled to receive a review from you after your stay at Fontainebleau Miami Beach. It is an honor to receive a high rating from you, and we are pleased that you had a good experience with us, even if it was not quite a 5-star one.Thank you so much for your feedback, we highly anticipate your return. Kind Regards,ScottFontainebleau Miami Beach Guest Services

6/10 Okay

Marisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
They nickel and dime for everything. Was not a very friendly staff. No help with bags, slow check in and check out. Messed up my final bill and overcharged me
Stayed 1 night in Mar 2024
Response from Scott on Mar 5, 2024
Dear Marissa,Thank you for recently visiting Fontainebleau Miami Beach, it was a pleasure having you as our guest.It is with great disappointment that we find that your stay with us was not a good one. I'm sorry that we failed to deliver the levels of service and accommodations that would be expected from a resort of our reputation. This is on us, and we assure you that this is not the Fontainebleau standard. We will aim to improve on this and provide a better experience. We hope that you will consider visiting us again.Kind Regards,ScottFontainebleau Miami Beach Guest Services

2/10 Terrible

Haris

Stayed 3 nights in Mar 2024
Response from Lisa on Mar 24, 2024
Dear HarisWe appreciate you sharing where we fell short of your expectations during your last visit with us. Though we never enjoy hearing that we have disappointed a guest during their stay with us, we do take immediate action to determine how we could have done better. We are thankful for your feedback, and we are expressing our sincere apology for failing to meet your expectations, we assure you that this is not the type of experience we wish to leave any guest. We can undoubtedly understand the frustration and inconvenience caused. I’m thankful that you reached out to share your experience, as your valuable feedback helps us to improve our processes and provide a better customer experience. The areas mentioned will be looked into by our team and we hope you will grant us the opportunity to serve you in the future. Kind Regards, Lisa Fontainebleau Miami Beach Guest Service