Ratings based on 798 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified traveller from Bogota, Col
Family VacationsPosted 10-Aug-2014
Pros: is close to the beach
Cons: everything needs to be improved, and would be great for the next guests
Location: It was OK
The hotel has getting worse with the time, the facilities are too old and the area around the pool does not have umbrellas to stay there while you take a break of the beach. Almost every day i had to ask for housekeeping because they did not do it. They were not towels anywhere, in the pool, in the beach or even if i went to the front desk to ask for.
by A verified traveller
Staff doesn't know what there doing.Posted 29-Jul-2014
Our door key never worked. Went to have it reprogramed. Four times and it still never worked.
by A verified traveller from Guadalajara, Mexico
the windows view was terrible..Posted 28-Jul-2014
Pros: the location is very good...the breakfast is expensive..
Cons: they have to take care more in cleaning....we dont have soap in the shower, they didnt refill it..
Location: excellent location....good italian restaurant two blocks from there....Carrabas..
When I arrived they gave us the bedroom until 4 pm...the windows view was terrible, we were watching some stuffes in very bad conditions....it was like garbage in the roof....I asked for a chance two days later because I did not want to be unpolite, an the manager...a latin girl toldme...if you want a change you have to pay 30 dollars more because you booked a room with no beach sight....I said ..I paid for a clean an ok room not to see the garbage from the building...she was very rude person... but Angel the other manager helpedme to change to other room... Its not clean....sometimes they dont have towels....the hotel need to be repaired...its very old...
by A verified traveller
Not much to work with terrible parkingPosted 8-Jul-2014
The parking was limited hotel staff was indifferent the pool was tiny
by A verified traveller from Lima, Peru
No Room Service. Limited Parking. No valet ParkingPosted 25-Jun-2014
The Hotel is run down. Has limited parking for just a few cars. There is no valet parking or someone to help with luggage. The restaurant service is very poor and does not have room service. You can get better options in Miami for the price we paid. Definitely not recommended.
for Everyoneby A verified traveller
Nice Hotel near the beach.Posted 24-Jun-2014
Pros: Price and location
Cons: Hotel is older and facilities are worn
Location: beach is right behind hotel!!!! Great location, location, location. Drove out to the everglade about an hour and half trip, drove to south beach about
Nice clean room and facilities near south beach and freeways. Backyard is the beach couldn't ask for anything better. Older hotel but clean and staff willing to help and provide you with the comforts of home. For the price and location great deal.
by Timmy from South East England
Great room, unfortunate staff.Posted 23-Jun-2014
Pros: Great location on the beach, lovely room.
Cons: Staff weren't particularly useful - we were told the wrong info on check-in and no offer to rectify this was given on check-out!
Location: Right on Miami beach so plenty of restaurants, cafes and nightlife - be aware lots of construction is going on in the area.
Reservation was great, I'd accidentally booked the wrong day and they changed it free of charge though it was meant to be non-refunadble. Checked in and asked where to park, were told we could either park on street which was free overnight, then get up and add money to the meter, or pay $26 to park for 24 hours in their underground garage. Checked twice that the guy on check-in meant 24 hours as we were checking in at 5:30 and checkout time was 12pm. He said this was absolutely fine so I was quite impressed and paid the amount. Room was great, facilities were great, location was great for the money. About a 40 minute walk down to the main area at 5th-10th street but that was fine. Came to check out the next morning and said do I just come back and get the car at 5:30 and the check-out girl was shocked and said that wasn't possible I had to remove the car there and then on check-out. She has no interest in considering what we'd been told the day before, nor did the person who seemed to be her superior on the desk with her. They simply explained that because other guests were arriving we had to leave (stating the obvious - super helpful), the parking lot was nowhere near full anyway . Either way we left and took the car and sent them a message via Facebook immediately - a week later still no courtesy reply. Sloppy service from a country who are supposed to be known for being good at this thing...
for Everyoneby Nodya from New York
Good locationPosted 3-Jun-2014
I enjoy my stay at the Best western. I like the fact that we were a stroll from the beach, having access to a pool and also not being too far for the main stream! The hotel was convenient with breakfast!! While my time was good I encounter in our room that some of the plugs were not working.
for Familiesby mrsG from CA
not what we expectedPosted 2-Jun-2014 on Hotels.com
This place is ok, but the area it's in is noisy. There was construction next door and all down the street. We tried walking it, nearly impossible in the day, since the sidewalks are closed, even the boardwalk was closed in one area. Maybe the area will be better in a year or so when all the construction is completed, but not now.
by N J from Orlando, FL
Think twice before booking!Posted 1-Jun-2014
I'm sure you will find a better hotel for a better price. Customer service is terrible and you have to walk about two blocks to park your car because they don't have valet parking. The fitness center is terrible. Old machines without maintenance, some of them out of service, tv doesn't work, and no towels in the rack. Very disappointed.