Ratings based on 811 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
72% of guests recommend
3.5 Room cleanliness
3.2 Service & staff
3.3 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller from Virginia

I'd stay here again

Posted 21-Oct-2014
Pros: Super easy access to the causeway to get back and forth to Miami. On-site parking. The boardwalk and beach are right behind the hotel.
Cons: Offer real coffee in the lobby instead of a coffee vending machine.
Location: South Beach isn't too far away. It took us about 20 minutes to walk there.
This hotel was a good value for the area. Easy access to the causeway, good size rooms, nice pool area, beach is right out back, onsite parking. The parking was convenient but expensive - and the spaces are tiny - we scraped the side of our rental car pulling into a space between the wall and a post. We were able to check in early which was nice since it was raining and there was no where else to go. They should update their paperwork. I had to agree to pay a per-day resort fee that is listed on the contract as a fee for the in-room safe. When I pointed that out, the desk clerk said it was a resort fee for pool/beach towels and other amenities. This hotel doesn't have many amenities so that was annoying. But overall, the price was fair for the location in expensive Miami Beach. One warning - don't stay on the 4th floor (which is actually the 2nd floor). It is open to the 2-story lobby and there is a bar with a pool table next to the elevator which makes it LOUD in the rooms nearby.
4 out of 5
for Everyone
by A verified traveller from Miami

Very good if you don't have a car

Posted 21-Oct-2014
Overall the hotel is quite good. Breakfast is not included and they didn't have parking so we had to park the car in the street a few blocks away. You can park your car in the street from 6pm to 8pm free of charge and after 8 is 1 dollar per hour.
3 out of 5
for Everyone
by A verified traveller

Close to the beach and reasonable price

Posted 20-Oct-2014
The hotel itself is about what you would expect for a Best Western - nothing particularly good or bad. I have 2 criticisms that potential customers may want to take into consideration. 1) The staff seems pretty distracted, it took us about 15 minutes to check in, as they just seemed unable to focus on one task. Lesson: be prepared for an agonizingly slow checkin. 2) There was some sort of party going on in the lobby at ~3:00 am, it lasted a number of hours. When I reported this to the staff they apologized, but did nothing other than that. Lesson: don't stay on the ground floor anywhere near the lobby.
2 out of 5
by A verified traveller

General remarks

Posted 17-Oct-2014
Pros: It is an area close to restaurants, shopping and highway. The hotel is on the beach.
Cons: General business ethic.
The hotel is in a great area and is on the beach. I stayed seven days, but almost every day was an issue. Rooms were not ready; guests, (I included) were given incorrect rooms; towels were not available and/or attendant was not at the station. Staff tried their best, but became edgy as the many issues from so many hotel guests overwhelmed them. I would pay a little more for a smoother experience, so I would have to get a super deal to return to this hotel.
4 out of 5
for Everyone
by A verified traveller from Ukraine

Good hotel for a short stay

Posted 1-Oct-2014
Pros: Location
Cons: The hotel needs some maintenance.
Location: Nothing neaby, you have to go towards 17th street when everything begins (the hotel is on 41st street)
Just normal, nothing special. The best thing is its loation right on the beach. It took us 25 mins to walk to the Ocean Drive.
2 out of 5
by A verified traveller from nashville

Terrible, old , smell bad, the staff is Ming

Posted 8-Sep-2014
Terrible I'm stay 1 night because I have problem in my fly and charge me two nights smell bad, the rooms really old and small , the room is not ready when you make the check inn
3 out of 5
by A verified traveller from Bogota, Col

Family Vacations

Posted 10-Aug-2014
Pros: is close to the beach
Cons: everything needs to be improved, and would be great for the next guests
Location: It was OK
The hotel has getting worse with the time, the facilities are too old and the area around the pool does not have umbrellas to stay there while you take a break of the beach. Almost every day i had to ask for housekeeping because they did not do it. They were not towels anywhere, in the pool, in the beach or even if i went to the front desk to ask for.
2 out of 5
by A verified traveller

Staff doesn't know what there doing.

Posted 29-Jul-2014
Our door key never worked. Went to have it reprogramed. Four times and it still never worked.
3 out of 5
by A verified traveller from Guadalajara, Mexico

the windows view was terrible..

Posted 28-Jul-2014
Pros: the location is very good...the breakfast is expensive..
Cons: they have to take care more in cleaning....we dont have soap in the shower, they didnt refill it..
Location: excellent location....good italian restaurant two blocks from there....Carrabas..
When I arrived they gave us the bedroom until 4 pm...the windows view was terrible, we were watching some stuffes in very bad conditions....it was like garbage in the roof....I asked for a chance two days later because I did not want to be unpolite, an the manager...a latin girl toldme...if you want a change you have to pay 30 dollars more because you booked a room with no beach sight....I said ..I paid for a clean an ok room not to see the garbage from the building...she was very rude person... but Angel the other manager helpedme to change to other room... Its not clean....sometimes they dont have towels....the hotel need to be repaired...its very old...
1 out of 5
by A verified traveller

Not much to work with terrible parking

Posted 8-Jul-2014
The parking was limited hotel staff was indifferent the pool was tiny