We're sorry that you had a bad experience. The Valet service is a company that works for the hotel, the price of parking in Miami Beach is high and only hourly, this is 24 hours. All agencies are informed that the elevator is broken and that it will take several days for the company to fix it so they can inform customers before arriving. But due to the inconveniences, we do not charge the hotel fee, which is mandatory 25 plus taxes 28.50 per night, the security deposit is 200 and we only took 100 and we gave you a free upgrade, lowering them from the floor and giving them a King Ocean room, when your reservation was One Queen Bed. We apologize for not meeting your expectations.

We're sorry that you had a bad stay and we apologize for not meeting your expectations.

We're glad to know that you had a good stay. Thank you for choosing us.

We're sorry to hear that you didn't have a good stay. Our website says very clearly what is in the rooms. There are few channels, we don't have cable, only antenna, there're no coffee machines and the rooms are small, all this information can be found on our website. We apologize for not meeting your expectations.

We 're saddened to know that you didn't have a good stay and we apologize for not meeting your expectations....

Good morning, we're sorry you had a bad time. As we explained to you when you came, we didn't have your reservation, they never sent it to us, at no time were they told that there was no room, which is why we did not have his reservation because Expedia, who was the one you paid for, never sent it, we told him to contact Expedia and if it was of help, you would tell them to contact us to resolve the situation. Our job is to satisfy the client and ensure that they have a good stay.

We're glad that you had a good stay. Thank you for choosing us.

Good afternoon, We're sorry to hear that you had a bad experience with us. Early check in depends on the availability of the Hotel and has a cost of 50 + Taxes 57.00, the hotel fee is mandatory in all hotels on Ocean Drive is 25 plus taxes 28.50 per night, when you made the reservation they should have explained it to you, but if you check our website you can find it. Unfortunately, the bathrooms in the lobby belong to the restaurant next door, but I have already let the manager know its condition. We apologize for the inconvenience caused

We're sorry to hear that you had a bad stay at the hotel. As you saw, the hotel is located on Ocean Drive where there is a 24-hour party and you came on Memorial Day Weekend where the number of people is much larger. The city closes the main streets to protect people like you who come on vacation when there is an event like this. Unfortunately we have a crab restaurant next door where it is not always but often that smell spreads through the hotel. We apologize for not having met your expectations.