Standard Room, 1 Double Bed | City view

Reviews of Hotel San Francisco Centro Histórico

2 out of 5
Hotel San Francisco Centro Histórico
Luis Moya N 11 Col Centro, Mexico City, CDMX

Reviews

7.0

Good

Rating 10 - Excellent. 204 out of 1006 reviews" "
Rating 8 - Good. 323 out of 1006 reviews" "
Rating 6 - Okay. 259 out of 1006 reviews" "
Rating 4 - Poor. 122 out of 1006 reviews" "
Rating 2 - Terrible. 98 out of 1006 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Erika, Grand Prairie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was horrible the condition of the hotel was horrible
Stayed 1 night in Mar 2024
Response from GERENCIA DE OPERACIONES on Mar 12, 2024
Good day Erika,We greatly appreciate your comments.

4/10 Poor

Efrain

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from GERENCIA DE OPERACIONES on Mar 12, 2024
Buen día Efrain,Agradecemos mucho su valoración

10/10 Excellent

andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from GERENCIA DE OPERACIONES on Feb 8, 2024
Good day Andres,We greatly appreciate your comments.

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close
Stayed 1 night in Jan 2024
Response from GERENCIA DE OPERACIONES on Feb 1, 2024
Good day Adolfo,We appreciate your comments, it is good to know that you liked our location

2/10 Terrible

Ernesto

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is unfortunately decaying; the hotel is not what you see in the pictures, they even display water bottles and they don't give you anything... the staff on the front desk is extremely rude, and the rooms are poorly cleaned. When we arrived at the hotel, they gave us the wrong room because they were full. We went to the room it smelled like cigars; the pillowcases were dirty, and with stains, we complained they gave us a 2nd room and told us the room we booked was going to be ready the next day this was a bit cleaner, but you could find hairs from other people on the bed. The next day, they gave us the room we booked; this one had a bathtub with pubic hair on the walls and hair inside the bed sheets. The only good thing is the location, but besides that, it's overpriced for what they offer and the condition of the hotel and rooms. If you have more budget look for another one as I don't recommend this one
Stayed 4 nights in Jan 2024
Response from GERENCIA DE OPERACIONES on Feb 1, 2024
Good day Ernesto,We greatly appreciate your comments.

8/10 Good

Angel

Stayed 1 night in Jan 2024
Response from GERENCIA DE OPERACIONES on Feb 1, 2024
Buen día Angel,Agradecemos mucho su valoración

6/10 Okay

Savio

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GERENCIA DE OPERACIONES on Dec 26, 2023
Buen día Savio,Agradecemos mucho su valoración

2/10 Terrible

Anna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Immediately the location was great, it was close by everything. Unfortunately probably the worse hotel I’ve ever stayed at. The cleanliness wasn’t there, I paid for an extra guest and even asked for an extra towel which was never provided. The bed sheets obviously weren’t washed upon check in. There were hairs in between the sheets and on the floor. Killed a total of 5 roaches during my entire stay. Definitely don’t recommend.
Stayed 3 nights in Nov 2023
Response from GERENCIA DE OPERACIONES on Nov 28, 2023
Good day Anna,We greatly appreciate your comments and support in improving our service. We will verify the situation with the responsible personnel to correct it as soon as possible.

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is close
Stayed 2 nights in Oct 2023
Response from GERENCIA DE OPERACIONES on Oct 31, 2023
Good day Adolfo,We greatly appreciate your comments, it is good to know that you liked our location.

8/10 Good

Massaad, El Paso

Liked: Cleanliness, staff & service
Affordable but it meeds major renovations.
Stayed 3 nights in Oct 2023
Response from GERENCIA DE OPERACIONES on Oct 20, 2023
Good day Massaad,We greatly appreciate your comments, we are working to improve our service

6/10 Okay

Alejandro

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hot water ok. Bathroom smells bad, needs maintenance.
Stayed 6 nights in Aug 2023
Response from GERENCIA DE OPERACIONES on Aug 31, 2023
Good day Alejandro,We really appreciate your comments, we will check your room to correct it as soon as possible

2/10 Terrible

HECTOR RAFAEL RODRIGUEZ

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the wrost place that I had ever stay
Stayed 5 nights in Aug 2023
Response from GERENCIA DE OPERACIONES on Aug 28, 2023
Good day Hector, We regret your comments when you told us that you had to leave for reasons of your trip. We support you to process your refund under a non-refundable rate on dates where it was not possible to make the refund. You must have been honest with us and be able to support him to improve his stay with us.

8/10 Good

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La vista y la ubicación me encantaron.
Stayed 1 night in Aug 2023
Response from GERENCIA DE OPERACIONES on Aug 23, 2023
Buen día Oscar,Agradecemos mucho sus comentarios, es bueno saber que le agradó nuestra ubicación

8/10 Good

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. You get what you pay for. Old but clean
Stayed 2 nights in Aug 2023
Response from GERENCIA DE OPERACIONES on Aug 18, 2023
Good day Rafael,We really appreciate your comments, it's good to know that you liked our location and service

10/10 Excellent

Jiro

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from GERENCIA DE OPERACIONES on Aug 18, 2023
Buen día Jiro,Agradecemos mucho su valoración

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Took very good care
Stayed 1 night in Aug 2023
Response from GERENCIA DE OPERACIONES on Aug 18, 2023
Good day Tim,We really appreciate your assessment.

8/10 Good

edgar

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great value for the cost
We had a great time at this hotel, the location is excellent, right in front of the Alameda, we got a great view of downtown Mexico city from our window, the hotel is a bit old but we literally only needed a place to sleep as we were out the entire time, room was spacious, TV was good, hot water was definitely not a problem, the only thing we didnt like was that a cockroach entered our room but we got right at the moment it was entering our room
Stayed 3 nights in Jun 2023
Response from GERENCIA DE OPERACIONES on Jun 15, 2023
Good day Edgar,We really appreciate his comments, it's good to know that she enjoyed her stay with us.

10/10 Excellent

Eliseo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Los servicios que ofrecen han disminuido ya no dan agua para beber Esto no es bueno porque vamos confiado a servicios anteriores la taza del baño su asiento estaba flojo la puerta no cuenta con seguro le hace falta mantenimiento a los cuartos
Stayed 2 nights in Jun 2023
Response from GERENCIA DE OPERACIONES on Jun 12, 2023
Buen día Eliseo,Agradecemos mucho sus comentarios y su apoyo para mejorar el servicio, estamos trabajando para mejorar nuestras instalaciones y superar nuestro anterior servicio

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient close to La Alameda, Bellas Artes, very convenient for walks
Stayed 6 nights in May 2023
Response from GERENCIA DE OPERACIONES on Jun 3, 2023
Good day Carlos,We really appreciate your comments, it's good to know that you enjoy our location

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place is my second time in this hotel
Stayed 3 nights in Feb 2023
Response from GERENCIA DE OPERACIONES on Feb 23, 2023
Good day Ruben,We really appreciate your comments, it's good to know that you liked our service

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
Sorry ass hotel. Lumpy bed. Hairs on sheets prior to using it. Cracked dirty unkept bathroom. Stayed 20 minutes and left even though we paid for 2 nights. Hotels on your site need to be better vetted.
Stayed 2 nights in Feb 2023
Response from GERENCIA DE OPERACIONES on Feb 21, 2023
Good day Carlos,We appreciate your comments and your support to improve our service.

8/10 Good

Pierre

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old place need renovation, cockroaches in bathroom.
Stayed 1 night in Feb 2023
Response from GERENCIA DE OPERACIONES on Feb 17, 2023
Good day Pierre,We appreciate your comments, we are working to improve our facilities.

8/10 Good

joseph

Stayed 2 nights in Jan 2023
Response from GERENCIA DE OPERACIONES on Mar 7, 2023
Buen día Joseph,Agradecemos mucho su valoración

4/10 Poor

Corinne

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away...
Hotel San Francisco. Room has definitely recently smoked in so much so it burns the eyes and the nose. The lobby doesnt look bad.. but dont be fooled..upstairs the halls are stinky, old, stained and dirty. Internet is terrible in and out and only one devise seems to be able to get on and then you'll get kicked off at anytime. Ceiling light is burned out. Old old hotel One outlet in the entire bedroom area and that is over by the TV. One in the bathroom Holes in the bathroom towels. When you flush the toilet water drips from the lever. The only point maybe for ecofriendliness.. that is cause the towels have never been replaced.. thread bare, holes and frayed. Pounding music from a club close by that went till 4 am. A nice location, that much is true. Park and historical easy walking. I would love to add photos but for some reason the app wont let me.
Stayed 1 night in Jan 2023
Response from GERENCIA DE OPERACIONES on Jan 26, 2023
Good day Corinne,We really appreciate his comments. It is important to mention that we are working to improve the whiteness of the rooms and in the remodeling.

10/10 Excellent

Eliseo

Travelled with family
Liked: Staff & service
Nice city but too crowded.
Stayed 1 night in Nov 2022
Response from GERENCIA DE OPERACIONES on Nov 30, 2022
Good day Eliseo,We really appreciate your feedback.

10/10 Excellent

Thomas

Stayed 1 night in Oct 2022
Response from GERENCIA DE OPERACIONES on Nov 1, 2022
Buena tarde Thomas,Agradecemos mucho su valoración

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel needs a/c
Stayed 4 nights in Jun 2022

10/10 Excellent

Paulina

Stayed 1 night in Mar 2022

10/10 Excellent

Eliseo

Business traveller, Travelled with group
Liked: Staff & service
I do not like customer service by phone, before I arrived., they are no friendly, and I did not get the information I needed,
Stayed 2 nights in Feb 2022

8/10 Good

Mayra

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent. Staff is friendly. No A/C in the rooms.
Stayed 4 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was very clean, great location close to restaurants, shops, and easy access to transportation. Staff was friendly and helpful. Definitely I recommend the hotel and would stay there again. Very affordable for clean room and great location.
Stayed 2 nights in Mar 2021

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL San Francisco great location
The hotel is a half block of Bellas Artes Palace, like 5 minutes of the Zocalo so it has an excellent location. It has a very fast check in and also has parking for cars if anyone need it.
Stayed 2 nights in Jan 2021
Response from HOTEL SAN FRANCISCO CDMX on Mar 22, 2021
Thank you, we look forward to seeing you soon

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The moment I walked in my room I was slapped in the face with a dingy smell. My room was extremely outdated and there was no safe in my room though there was information stating there was. In addition, the toilet bowl was yellow and peeking. I did not shower during my one night stay as a result as I did not trust the bathrooms cleanliness.
Stayed 1 night in Feb 2020
Response from Reservaciones on Feb 24, 2020
Dear guest, we regret not meeting your expectations, we will take your comments into account to improve our quality of service and cleanliness.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 8 nights in Jan 2020
Response from Montserrat Reservas on Feb 1, 2020
su opinión es muy importante para nosotros!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location. You can walk all the down town and come back easily. Really love the location.
Stayed 3 nights in Dec 2019
Response from benja on Jan 3, 2020
good day we appreciate your comments

6/10 Okay

Melva

Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WiFi or internet poor, did loss signal anytime. Thank
Stayed 3 nights in Aug 2019
Response from benja on Sep 10, 2019
good day we appreciate your comments we will address the problem directly

8/10 Good

Rodolfo, Lima Perú

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the price, clean and good location. I only stayed one night but it was good. They should include breakfast
Stayed 1 night in Sep 2019
Response from benja on Sep 5, 2019
good day we appreciate your comments Breakfast can be chosen when booking

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I like the valet parking, Thats the only thing. The valet service was great. I choose this hotel because of the pictures, But, when you get to the place is totally different.
Stayed 11 nights in Aug 2019
Response from benja on Sep 3, 2019
good day we appreciate your comments

8/10 Good

LUIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from benja on Sep 2, 2019
buen día agradecemos sus comentarios

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was centrally located and access to City amenities, Museums, Tours, Historical locations, etc.
Stayed 6 nights in Aug 2019
Response from benja on Aug 22, 2019
good day we welcome your comments and your preference

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019
Response from benja on Jul 10, 2019
buen día agradecemos sus comentarios

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from benja on Jul 3, 2019
buen día agradecemos sus comentarios

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from benja on Jun 24, 2019
buen día agradecemos sus comentarios

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019
Response from benja on Jun 20, 2019
buen día agradecemos sus comentarios

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel had cockroaches in our bathroom. They were nice and let us change rooms. The rooms are old and not clean.
Stayed 2 nights in Jun 2019
Response from benja on Jun 14, 2019
good day We appreciate your comments and regret that your stay has not been entirely pleasant