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Reviews of Regente Hotel

3.5 out of 5
Regente Hotel
Paris 9, Col Tabacalera, Mexico City, CDMX

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 173 reviews" "
Rating 8 - Good. 60 out of 173 reviews" "
Rating 6 - Okay. 31 out of 173 reviews" "
Rating 4 - Poor. 8 out of 173 reviews" "
Rating 2 - Terrible. 13 out of 173 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Krzysztof

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good locations.
Stayed 3 nights in Feb 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service
Nice location

8/10 Good

Susana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

david

Travelled with family
Liked: Amenities
Excellent
Stayed 3 nights in Oct 2023

8/10 Good

Julius

Liked: Cleanliness, staff & service
1. External painting of the Name of the Hotel is faded. 2. A bit expensive 3. Change the SOAP Other things are good. Clean Hotel, Good food. Good Chefs
Stayed 5 nights in Sep 2023

10/10 Excellent

Gil Felipe

Stayed 1 night in Aug 2023
Response from Marlen Figueroa on Aug 30, 2023
Agradecemos su calificación, esperemos verlo pronto.

2/10 Terrible

Shubham

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Do Not Opt for this Hotel
The stay was terrible, the Internet service is really bad and nobody would reply you at the help desk even if you go and tell them about it personally. The AC of the rooms itself starts and itself goes off. Nobody to listen to your complaints.
Stayed 3 nights in Jul 2023
Response from depto. Ventas on Jul 31, 2023
Lamentamos esta mala experiencia, que deseamos no vuelva a repetirse, estamos realizando cambios con nuestros proveedores para que ustedes tengan siempre un excelente servicio.

2/10 Terrible

Andre

Stayed 1 night in Jul 2023
Response from Ventas on Aug 14, 2023
Nos gustaría mas especificaciones, pero agradecemos su tiempo.

10/10 Excellent

Anachronic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I only traveled for an overnight stay and I was pleased with the cost taking into account I booked a room for three less than 24 hours prior. Since I stayed there for an event, I came back to the hotel around 5am to get some sleep and the area was safe. The only thing I didn't like was the fact that the maids cleaning adjacent rooms were way too noisy at 8am and one of them was singing loudly next door while she had her tv on. Other than that, everything else was fine. I may add that check out is at 1pm and I was able to find a taco stand less than half a block away. Exiting the hotel and heading towards the left across the street you'll find a stand selling tacos de carnitas, which is pork deeply fried in lard. Not the best maybe, but not bad at all. The bellboy is as friendly as could be and has is very familiar with the area in case you need his assistance. The front desk staff are friendly too and they do not discriminate against you because of the color of your skin as it's the case at other places. Hot water at all times. Nice distribution of the rooms and they offer a safe in your room. All you have to do is request it at the front desk. They have a bar and a restaurant but I didn't visit them.
Stayed 1 night in Mar 2023

2/10 Terrible

Jose

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was very small. I dont feel good and had a stress time.

10/10 Excellent

Basti A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best stay, delicious food & excellent service
Excellent customer service, excellent food variety and service.
Stayed 1 night in Aug 2022

8/10 Good

JAN WOJCIECH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Feb 2022

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Noite
Quarto colorido, design bacana. Cama confortável. Senti falta de tomadas próximo da cama.
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
Really? No irons in any decent hotel??? This is beyond ridiculous. Regardless what time you arrive, (8pm local tome) you should not be welcome with a sour face and not even having access to warm water nor accessibility to iron your clothes prior to going out. I’m astonished in a negative way of this hotel’s lack of hospitality. If y’all get didn’t want to deal with people they could have invested in an outer space business instead.
Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds at this hotel were the most uncomfortable beds we have slept on. It was like sleeping on rocks. The staff was rude and didn’t have manners. The food in the hotel was horrible and expensive like they really over charge us. Besides paying an extra $120 American dollars to upgrade to a room with a little more space. The staff kept knocking on our door to offer us tours, etc like they are not supposed to do that we even had one of the tour guys call our room from the reception. They have no strict policies whatsoever on this kind of behavior. At the end I wasn’t notify that checkout time was at1:00pm and not 11:00am. Had to wait in the lobby for 3 hours for my transportation to the airport because they had the audacity to say I couldn’t return to the room until 1:00pm because they had already strip down the room to clean it. Overall it was a terrible experience and I would not recommend to any one or stay in this hotel ever again.
Stayed 5 nights in Sep 2019

8/10 Good

Eliam

The hotel was pretty, and in a good location. Concierge Alrnardo was great! He was attentive and responsive to our needs. On the other side the front desk and the restaurant staff were rude, and blunt.
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2018

4/10 Poor

Melissa, CR

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Wifi was really really slow and the signal was weak in many rooms, we had to change rooms since there was a huge leak in the bathroom, bedsheets had yellow stains
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richardo Front Desk Man..Outsranding!
Richardo the front desk man was incredible ..Very personal helpful and kind person..He helped me with anything I needed from directions to places and anything I needed to my my stay confortable..Thank You Richardo for everything.
Stayed 4 nights in Mar 2018

8/10 Good

Michael, Paxtonville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mexico City Pilgrimage
We were in Mexico City on a Pilgrimage to the Shrine of Our Lady of Guadalupe so we were not looking for a fancy resort hotel. Some of the reviews we read left me expecting very little but I was pleasantly surprised. We found this hotel to be much nicer than we expected. Staff were jumping to meet our needs and we found then really willing to do whatever they could you make our stay pleasant. The rooms were of adequate size and we found that the housekeeping was very good and the rooms were clean. We found the restaurant very good as well as the breakfast buffet. I would not hesitate to stay at this hotel on future pilgrimages to the Basilica.

10/10 Excellent

Susana , New Jersey, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at Mexico.
The hotel is excellent. It was clean and the room was big and comfortable. We were 3 of us and we did not have any problem there. The staff is very helpful and friendly. They have free computers. The buffet breakfast was great.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs renovation
The restaurant food needs an upgrade and the interior major redo. The street carriage food outside is splendid. The wifi is practically useless. The rooms are very clean, but the bathrooms need a major redo. Lobby Front desk counter - god sakes replace that its worn out! Overall very friendly staff and clean rooms, beds need a topper/padding though.

6/10 Okay

Edgar B, Camp Hill

Liked: Cleanliness, room comfort
Good and close to the us consulate
Cheap and acceptable. I just reserved on the last minute for ine night, but I could stay there more.

6/10 Okay

Rudy, British Columbia

good breakfast ,lots of hot water
Stayed 6 nights, like the location, not a north American tourist hotel. Lots of French and Italian tour groups. Basic clean room, good shower, good breakfast, good price. A bit loud on Saturday night, as everywhere else.
Response from MAT on Aug 8, 2015
Thanks For your preference

4/10 Poor

Bill

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but ....
The hotel has a nice lobb, good location and good staff but the rooms are small and outdated. The airconditioning doesnt work very well, the wifi internet worked about 5 minutes a day and the toilett left things to be desired. It is not a bad hotel, however it does not live up to the price or the standard promised. There are other better hotels in the same price bracket

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to main avenues and places
Excellent service from hotel staff. They are always willing to help you in any way. One recepcionist even gave me her aspirines for my fever.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, Mexican business class hotel
This is a Mexican business class hotel. It is not the same as a US business class hotel. It also caters heavily to foreign tourists, mostly from Europe and Asia. The restaurant is good, the people are friendly. If you speak Spanish, you'll have a fine time here.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Joe, Guadalajara, JAL, Mexico

Liked: Staff & service, room comfort
A place to sleep OK, don't expect more
Some basic things like - An Iron - were missing. I was amazed the entire hotel did not have even a single iron. They offer laundry service however during the day. Internet - during booking I called and inquired if there was WIFI on the rooms and was assured it worked well. However, the signal was very low or off at most of the times. I never manged to connect through a mobile device. Only managed on a laptop that would disconnect very often. I reported the matter however nothing was done.

2/10 Terrible

mike zaou

Disliked: Cleanliness, staff & service, room comfort
very bad experience with this hotel
for the price i expect better service the front desk is the most bad one twice did it to me they don´t have my booking and they came to my room and open it because they did nit see my booking well never again and i don´t advice any one to stay there

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
calm stay in capital
Good hotel. About 15-20 walk to metro stations (Cuauhtemoc, Insurgentes or Revolución), but right next to Metrobús station Reforma, so very easy to get to.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Edward, Miami, FL

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Under Construction
The Regente is a decent hotel. I've been staying there for years, but it's under construction till the end of 2010.

8/10 Good

Monserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Tiene muy buena ubicación, fácil acceso
Stayed 1 night in Mar 2024

10/10 Excellent

Luis Eduardo Chapas

Liked: Cleanliness, staff & service, property conditions & facilities
Excelentes condiciones
Stayed 1 night in Mar 2024

10/10 Excellent

lazaro

Stayed 4 nights in Mar 2024

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Mar 2024

10/10 Excellent

Edward

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo recomiendo sin duda
Stayed 4 nights in Feb 2024

8/10 Good

Eduardo Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar. En general muy tranquilo solo se escuchan voces del personal en ocasiones
Stayed 1 night in Dec 2023

10/10 Excellent

Oswaldo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de todo el personal fue excepcional, los precios de la habitación con desayuno incluido son muy buenos y el sabor de la comida es excelente, y mención honorífica para su personal porque la atención que brinda es buenísima. Regresaré sin problema
Stayed 2 nights in Jan 2024
Response from Marlen Figueroa on Jan 11, 2024
Agradecemos sus comentarios, se los haré llegar a todo el personal. Será un gusto volver atenderle.

8/10 Good

Guillermo

Stayed 2 nights in Jan 2024
Response from Marlenn Figueroa on Jan 11, 2024
Agrademos su calificación, agradeceríamos nos de algunos puntos y así poder mejorar.

6/10 Okay

Luis Gumaro

Stayed 1 night in Dec 2023
Response from Marlen Figueroa on Jan 11, 2024
Agrademos su calificación, agradeceríamos nos de algunos puntos y así poder mejorar.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Andrés Cornelio, Oxkutzcab

Stayed 1 night in Nov 2023
Response from Marlen Figueroa on Jan 11, 2024
Agrademos su calificación, agradeceríamos nos de algunos puntos y así poder mejorar.

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Oct 2023

10/10 Excellent

rosa isela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, personal, muy amable, muy limpio y seguro y cerca de lugares turísticos y mucha transportación
Stayed 1 night in Oct 2023

10/10 Excellent

Dayra

Stayed 1 night in Oct 2023

10/10 Excellent

Cuauhtémoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 1 night in Sep 2023
Response from Marlenn Figueroa on Oct 1, 2023
Agradecemos sus comentarios, esperemos verlo nuevamente.

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2023

10/10 Excellent

efren

Liked: Cleanliness, staff & service, property conditions & facilities
Okok
Stayed 2 nights in Sep 2023