Front of property - evening/night

Reviews of Hotel Novit

4 out of 5
Hotel Novit
Mexico City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 705 out of 1007 reviews" "
Rating 8 - Good. 234 out of 1007 reviews" "
Rating 6 - Okay. 44 out of 1007 reviews" "
Rating 4 - Poor. 7 out of 1007 reviews" "
Rating 2 - Terrible. 17 out of 1007 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent all the way around. Service, amenities, cleanliness. Staff is extremely courteous, very friendly and the food at the restaurant was great.
Stayed 8 nights in Mar 2024

10/10 Excellent

Jann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localización en la Ave Insurgentes, localizacion estrategica para viajes de trabajo, es la segunda vez que me hospedo en el Novit por razones de trabajo.
Stayed 1 night in Mar 2024

10/10 Excellent

Yiyi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great location and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Jordi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very attentive and food was good
Stayed 1 night in Feb 2024

10/10 Excellent

Selene G

Liked: Amenities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 12, 2024
Dear Selene, thank you for staying at Novit Hotel recently. We hope to see you again soon! Best regards.

10/10 Excellent

Alexander, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff and facilities
Stayed 6 nights in Feb 2024
Response from General Manager on Feb 12, 2024
Hi Alexander, Thanks for staying at Novit. We're glad you enjoyed our facilities.We hope to see you again soon. Best Regards

10/10 Excellent

Patrick, Saugus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel close to restaurants and shops.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 6, 2024
Dear Patrick, Thank you for staying at Novit recently. We are glad to hear that you enjoyed our hotel and its location. We hope to see you again soon on your next trip to Mexico City.Best Regards!

10/10 Excellent

LOUIS

Stayed 4 nights in Dec 2023
Response from General Manager on Jan 4, 2024
Dear Louis,Thank you for choosing to stay with us recently. We hope you had a great experience and we look forward to welcoming you back soon.Best regards.

10/10 Excellent

Roxana

Stayed 1 night in Dec 2023
Response from General Manager on Jan 4, 2024
Dear Roxana, Thank you for staying with us recently. We hope to see you soon on your next trip to Mexico City.Best regards.

10/10 Excellent

WIESLAW, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was super restaurant exelent
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 15, 2024
Dear Wieslaw, Thank you for choosing to stay at Novit. We are very happy to hear that you enjoyed your stay and hope to see you again soon. Best regards.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
It was amazing! Thank you ! Clean, desk customer service super friendly. Room clean, safe. Everything was perfect!
Stayed 3 nights in Dec 2023
Response from General Manager on Dec 21, 2023
Dear Mario,Thank you for your review. We are very happy to know that you had an amazing stay with us and everything was perfect. We assure you that we will be waiting for your next trip to Mexico City.Best regards!

10/10 Excellent

Kwok Keung

Response from General Manager on Feb 6, 2024
Dear Kwok,Thank you for staying at Novit. We're glad to hear that you enjoyed your experience. We hope to see you again on your next trip to Mexico City.Best regards!

10/10 Excellent

Maria

Stayed 2 nights in Dec 2023
Response from General Manager on Jan 15, 2024
Hola Maria. Nos da gusto saber que disfrutaste tu estancia con nostros y esperamos verte muy pronto.Saludos

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio excelente y muy buena ubicación para ir a la F1
Response from General Manager on Feb 24, 2024
Agradecemos tu reciente estancia en el Hotel Novit. Nos da mucho gusto saber que nuestro servicio cumpliera con tus expectativas y esperamos poder tenerte con nosotros y puedas disfrutar de la F1 en Octubre. Saludos.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Location
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Alfredo, Thank you for staying at Novit recently. We are glad to hear that our location was convenient for your trip. We hope to see you again soon.

10/10 Excellent

Veronica Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Nov 2023
Response from General Manager on Nov 27, 2023
Estimada Verónica.Gracias por tu reciente estancia en el Hotel Novit, nos da gusto saber que tuviste una buena experiencia en el Hotel. Esperamos verte pronto.Saludos!

8/10 Good

Kiran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good amenities. Just need to start thinking about different peoples different needs
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 23, 2023
Dear Kiran, Thank you for staying with us recently. We are very happy to hear that you enjoyed our amenities and facilities. We appreciate your feedback and will take it into consideration. We hope to see you back soon.Best regards.

10/10 Excellent

Antonio

Stayed 3 nights in Nov 2023
Response from General Manager on Dec 12, 2023
Estimado Antonio. Agradecemos tu reciente estancia y esperamos verte pronto. Saludos

8/10 Good

Hak

Stayed 2 nights in Nov 2023
Response from General Manager on Dec 12, 2023
Dear Hak, We appreciate your recent stay at Novit and hope to see you again soon.Best regards.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Novit is clean, has friendly staff and very near to several great resturants and shopping areas. Great for pleasure and business.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 14, 2023
Dear Brian.Thank you for choosing to stay with us. We are very happy to hear that you had a great time in Mexico City and that our location was convenient for your trip. We look forward to welcoming you back soon.Best Regads.

10/10 Excellent

Alexander, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service and facilities.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Alexander.Thanks for your recently stay at Novit Hotel, its great to know that you enjoyed our service and facilities during your stay. We hope see you soon on your next trip to Mexico City.Best Regads!

10/10 Excellent

Edner David

Stayed 2 nights in Sep 2023
Response from General Manager on Oct 31, 2023
Estimado Edner Davir. Agradecemos tu reciente estancia en el Hotel Novit y esperamos verte muy pronto. Saludos.

10/10 Excellent

Shiraz

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Sep 2023
Response from General Manager on Sep 26, 2023
Dear Shiraz.Thanks for your review its great to know that you enjoyed your stay with us. Hope see you at your next trip to Mexico City.Best Regards!

8/10 Good

Raul

Stayed 2 nights in Sep 2023
Response from General Manager on Oct 16, 2023
Estimado Raul .Gracias por tu reciente estancia en el Hotel Novit y esperamos poder verte muy pronto. Saludos.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, todo limpio y ordenado.
Stayed 2 nights in Aug 2023
Response from General Manager on Sep 18, 2023
Apreciable Erin.Gracias por tu reciente estancia en Novit, nos da mucho gusto saber que encontraste el Hotel limpio y ordenado, esto es de lo mas importante para nosotros y lo tomamos muy en serio. Esperamos verte muy pronto!Saludos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Family trip
Really enjoyed our stay. Excellent service, friendly staff, good location. Would definitely stay again on another trip to Mexico City.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 28, 2023
Dear Guest:Thanks for your recently stay at Novit, its great to know that you and your family enjoiyed your stay, our location and you can be sure that we wil share your review woth all our staff. See you on your next trip to Mexico City.Best Regards!

10/10 Excellent

M. Victoria S

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from General Manager on Aug 2, 2023
Apreciable Victoria.Agradecemos tu reciente estancia en el Hotel Novit, nos da gusto saber que tuviste una buena experiencia con nosotros y esperamos verte muy ponto. Saludos

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jul 2023
Response from General Manager on Jul 20, 2023
Estimado Alberto. Agradecemos tu reciente estancia en el Hotel Novit y nos da gusto saber que tuviste una buena experiencia con nosotoros.Hasta pronto.

6/10 Okay

Teresa, RICHMOND

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
this hotel is in a very nice side of town
Stayed 2 nights in Jun 2023
Response from General Manager on Jul 11, 2023
Dear Teresa:Thanks for your recently stay at Novit, its great to know that you enjoyed our location in the city. We can notice that something went wrong during your stay, we will try to contact you to find out how we can solve it.We hope see you soon.Regards!

2/10 Terrible

Maria emilia

Stayed 3 nights in May 2023
Response from General Manager on Jul 11, 2023
Dear Maria Emilia. Thanks for your recently stay at Novit.We can notice that something went wrong during your stay, we will try to contact you to find out how we can solve it.We hope see you soon.Regards.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from General Manager on Jun 1, 2023
Dear Guest. Thanks for your recently stay, its great to know that you had a good experience with us. Best Regards!

8/10 Good

MARIA, ORANGE

Liked: Cleanliness, amenities, property conditions & facilities
The room was great, the food was decent, the only thing I did not like was the attitude I got from a young man qhen I requested room service. Online it states 24 hours but they don't offer all night. I was able to get what I needed but with an attitude. Probably never staying there again but it's a good hotel.
Response from General Manager on Jun 1, 2023
Dear Maria. Thank you for sharing your feedback on your recent experience.We're glad to hear that you found the room to be great and that you enjoyed the food. However, we apologize for the inconvenience you faced when requesting room service, and the confusion caused by this discrepancy and we understand how it could affect your overall experience. We already correct the information and we hope very soon go back to our 24 hour In-Room Dinning Service. We hope se you soon and i can assure you you will have an enjoyable experience.Best Regards!

10/10 Excellent

Douglas

Stayed 1 night in May 2023
Response from General Manager on Jun 1, 2023
Dear Douglas:Thanks for your recently stay, its great to know that you enjoyed al the experience.Se you soon!

10/10 Excellent

Enrique

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Great service. Easy access.
Stayed 2 nights in Apr 2023
Response from General Manager on May 3, 2023
Dear Enrique:Thanks for your recently stay at Novit.Its great to know that you enjoyed our service and location, we hope to see you soon. Best Regards!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
The facility and staff are great but even though they list this is an AC property it doesn't work, i reported it a few times but it never got fixed.
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 29, 2023
Dear Guest:Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are pleased to hear that you found our facility and staff to be great. However, we are sorry that you experienced issues with the AC in your room, this is not common in Novit but an exception and we already solve this issue. We would like to see you soon in Novit and assure you that we will do everything to make sure you have a comfortable stay.Best Regards!

10/10 Excellent

Lance

Liked: Cleanliness, amenities, property conditions & facilities
Todo esta bien
Stayed 3 nights in Apr 2023
Response from General Manager on Apr 19, 2023
Apreciable Lance:Nos da gusto saber que todo estuvo bien durante tu estancia y agradecemos mucho tus comentarios.Esperamos verte en tu próximo viaje a la CDMX.Saludos

10/10 Excellent

keith, EL PASO

Stayed 1 night in Apr 2023
Response from General Manager on May 3, 2023
Dear Keith.Thanks for your recently stay at Novit, itsgeat to know that you enjoyed your expirience with us. See you soon!

8/10 Good

Juan

Business traveller
Liked: Cleanliness, room comfort
Hotel with great location
It is a hotel with great Location. Mariana in the service center is excellent, very kind and very effective. Concierge personnel is also very attentive. Only cons, A/C was very noisy. They changed me to another room, and same problem. I would stay here in my next business trip.
Stayed 2 nights in Mar 2023
Response from General Manager on Apr 4, 2023
Dear JuanThanks for your recetly stay at Novit. Its greatt to know that you enjoyed your staty with us, and you can be sure that we will share this review with all our Staff. Regarding the air conditioning, it is not something common in the Hotel, it was an exception that we have already solved.For us it will be a pleasure to see you again in Novit.Best Regards!

10/10 Excellent

Lesly

Travelled with group
Liked: Cleanliness, room comfort
Great stay!
Nice big room clean and comfortable - very convenient for my needs and the staff is lovely
Stayed 3 nights in Mar 2023
Response from General Manager on Mar 23, 2023
Dear Lesly.Thank for your recently stay at Novit Hotel, its great to know that you had a goo experience with us, and we hope see you at your next trip to Mexico City. Best Regards!

10/10 Excellent

german

Liked: Cleanliness, property conditions & facilities
Second time at Hotel Novit rooms are always clean and I mean this time a supervisor was checking after señora Carmen was there. Carmen kept the rooms clean with out moving all our stuff and was very careful if she did. Juan Pablo is a 10/10 employee very helpful and with a lot of knowledge. Thanks to Pablo we found a nice restaurant to eat he is amazing. (Management you need to keep him and give him a raise) I see myself going back to this hotel in the future thanks to Hotel Novit
Stayed 4 nights in Mar 2023
Response from General Manager on Mar 21, 2023
Dear German.Its great to know that you enjoyed your stay with us, you can be sure that we will share your experience with all our staff, this is part of our service and for us is a pleasure. We hope see you soon at your next tirp to Mexico City.Best Regards!

10/10 Excellent

salvatore

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from General Manager on Apr 4, 2023
Dear Salvatore.Thanks for your recently stay. We hope see yo soon!

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Norvit crew made our experience an unforgettable one!! Friendly, knowledgeable, respectful, always taking care of our needs and anticipating issues! Thank you so very much, team Norvit, for making my stay a wonderful one!!
Stayed 5 nights in Feb 2023
Response from General Manager on Feb 25, 2023
Dear Arturo:Its great to read your comments, we are very happy that you enjoyed you stay at Novit, you can be sue that we will share your review with all our team.Se yoo soon!Best Regards.

10/10 Excellent

Jeanette

Stayed 5 nights in Feb 2023
Response from General Manager on Mar 15, 2023
Dear Jeanette:Thanks for your recently stay at Novit hotel.We hope see you soon.Regards!

10/10 Excellent

Flavio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Me encanta este hotel. He estado aquí al menos 10 veces. Y seguiré viniendo
Stayed 1 night in Feb 2023
Response from General Manager on Feb 25, 2023
Estimado Flavio.Nos da mucho gusto leer tus comentarios y como siempre agradecemos tu preferencia por Novit, como siempre te estaremos esperando con mucho gusto. Hasta Pronto!!

10/10 Excellent

Shahin

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023
Response from General Manager on Feb 13, 2023
Apreciabe Shahin:Agradecemos tu reciente estancia en el Hotel Novit, y nos da gusto saber que todo estuvo bien. Espeamos verte pronto. Saludos

10/10 Excellent

Teresa

Stayed 1 night in Jan 2023
Response from General Manager on Mar 8, 2023
Apreciable Teresa:Gracias por tu reciente estancia en el Hotel Novit, nos da gusto saber que tuviste una buena experiencia con nosotros.Saludos.

10/10 Excellent

mr and mrs david

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2023
Response from General Manager on Feb 3, 2023
Mr and Mrs. David.Thanks for your recently stay at Novit, we hope see you soon!Best Regads

8/10 Good

Nabanita

Liked: Cleanliness, property conditions & facilities
good
Stayed 1 night in Dec 2022
Response from General Manager on Jan 6, 2023
Dear Nabanita.Thanks for your recently stay at Novit.We hope see you soon.Best Regards!

10/10 Excellent

Yoko

Stayed 2 nights in Dec 2022
Response from General Manager on Jan 6, 2023
Dear YokoThanks for your recentlly stay we hope see you soon!Best Regards.

10/10 Excellent

Alexander

Stayed 3 nights in Dec 2022
Response from General Manager on Dec 14, 2022
Estimado Alexander:Nos da gusto saber que disfrutaste de tu estancia en el Hotel Novit, agradecemos tu preferencia y esperamos verte pronto. Saludos