Exterior

Reviews of Mercure Nancy Centre Place Stanislas Hotel

4 out of 5
Mercure Nancy Centre Place Stanislas Hotel
5 Rue Des Carmes, Nancy, Meurthe-et-Moselle

Reviews

8.2

Very good

Rating 10 - Excellent. 160 out of 417 reviews" "
Rating 8 - Good. 173 out of 417 reviews" "
Rating 6 - Okay. 51 out of 417 reviews" "
Rating 4 - Poor. 21 out of 417 reviews" "
Rating 2 - Terrible. 12 out of 417 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

claudia, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, staff very friendly and the breakfast expensive but was really good.
Stayed 2 nights in Jan 2024
Response from Dararith SANG on Jan 30, 2024
Dear Claudia,Thank you for choosing our hotel for your stay.We are delighted to read your review.It's real pleasure to read that you enjoy the location, our breakfast and our staff.Looking forward to welcoming you soon.Best regards,

10/10 Excellent

ARTHUR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff weee great!
Stayed 1 night in Jan 2024
Response from Dararith SANG on Jan 22, 2024
Dear Arthur,Thank you so much for choosing our hotel for your stay.We are delighted to read that you enjoyed our service and our staff.We will share your review with our team, it's always very appreciated.We are looking forward to welcoming again in the near future.

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dararith SANG on Jan 22, 2024
Dear Geoffrey,Thank you for choosing our hotel Mercure Nancy Centre Place Stanislas for your stay.We are glad to see that you enjoyed your visite.See you soon!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

The

Stayed 1 night in Oct 2023

8/10 Good

jerzy j

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathy

Stayed 1 night in Oct 2023

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for overnight stay
very good location for town centre and restaurants On site parking good Staff friendly and helpful
Stayed 1 night in Sep 2023

4/10 Poor

Philip

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My wife and I stayed one night in the Mercure Nancy Centre Place Stanislas on our way to Switzerland. But let’s start with the good features. Its position close to the city centre makes it ideal for a city stopover. It’s just a short walk to Place Stanislas and all the restaurants and sights. The other great facility is the car parking: it has its own underground park right opposite the hotel side entrance. The rest was pretty poor. The feature that appalled my wife was that the toilet was in a room so small that it was impossible – and I do mean literally impossible – to sit on it and close the door! The hotel management must know this and yet they go on letting this room. That complacency is unforgivable. Checkin was curious. It involved a long process conducted by a cheerful but apparently quite untrained person perched on the end of a table with a laptop. How come? The Mercure have a professional reservation system so what was this chap using? He also had a queue of annoyed people waiting to check in behind me. Eventually he walked me across to the lift and configured my room key using a gadget on the wall at the foot of the stairs. Crazy! The breakfast restaurant is too small for the capacity of the hotel. The choice was fine but It soon filled up and although two people were busy replenishing the servery, no one was on hand to supervise the situation. It seems there’s something very odd going on at this Mercure. We cancelled our return stopover
Stayed 1 night in Aug 2023

6/10 Okay

Nancy

Liked: Staff & service, amenities
Convient location. Room was very small
Stayed 3 nights in Aug 2023

6/10 Okay

Marcel

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff, great breakfast and safe parking.
Stayed 1 night in Jul 2023

8/10 Good

Michael

Stayed 1 night in Jul 2023

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in Jul 2023

4/10 Poor

Gustavo

Business traveller
Disliked: Staff & service, property conditions & facilities
If you are looking for good service, go to another place. If you are looking for good, quality food go to another place. it costs too much to get so little!
Stayed 1 night in Jun 2023
Response from L'équipe Mercure Nancy Centre Stanislas on Jul 2, 2023
Dear Gustavo,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

4/10 Poor

Gustavo

Business traveller
Disliked: Cleanliness, property conditions & facilities
Disorganized, quality of food is low!
Stayed 5 nights in Jun 2023
Response from L'équipe Mercure Nancy Centre Stanislas on Jul 2, 2023
Dear Gustavo,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Gustavo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
VERY NICE PEOPLE, THEY MAKE A REAL DIFFERENCE!
Stayed 1 night in Jun 2023
Response from L'équipe Mercure Nancy Centre Stanislas on Jul 2, 2023
Dear Gustavo,We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from L'équipe Mercure Nancy Centre Stanislas on Jul 2, 2023
Dear Steven,We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Peter

Stayed 2 nights in May 2023
Response from L'équipe Mercure Nancy Centre Stanislas on Jul 2, 2023
Dear Peter,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close but not on the Place
A nice hotel with friendly staff, was there in March 2023. I should point out that the hotel is NOT located on the Place Stanislas, unlike what is suggested by the hotel's ads, but rather a few blocks away.
Stayed 1 night in Mar 2023
Response from Mercure Nancy Centre Stanislas Team on May 7, 2023
Dear Matthew,We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Dennis

Stayed 1 night in Mar 2023
Response from L'équipe Mercure Nancy Centre Stanislas on Mar 25, 2023
Cher Dennis,Nous vous remercions pour vos commentaires suite à votre séjour à l'Hôtel Mercure Nancy Centre Stanislas.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

10/10 Excellent

BARNABY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always comfortable and clean, thank you!!
Stayed 1 night in Feb 2023
Response from Mercure Nancy Centre Stanislas Team on Mar 3, 2023
Dear Barnaby,We very much appreciate your comments regarding your stay at the Hotel Mercure Nancy Centre Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially our cleaning staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

BARNABY

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location for a half way destination
Half way house to Belgium, always comfortable and convenient
Stayed 1 night in Feb 2023
Response from Mercure Nancy Centre Stanislas Team on Feb 21, 2023
Dear Barnaby,We very much appreciate your comments regarding your stay at the Hotel Mercure Nancy Centre Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Sarah

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Avoid room 217 unless travelling alone,
Very good location for exploring Nancy. Breakfast was good. Everywhere looked clean. Room 217 not really suitable for more than 1 person. The en-suite toilet enclosure was so small it was virtually impossible to use. Be careful not to bang your head in separate shower room. Fridge door hits end of bed and so doesn’t open fully and you have to squeeze past one another to move around the room. Check in was from 2pm but our friend’s room was not ready at 3.30p.m and the heating did not work in their room. However their room was spacious and comfortable with traditional en suite facilities. We had already been told that the hotel was full so knew we could not move rooms. If we had been staying for longer than one night we would have checked out early if we could not have moved to a better room. We had just spent 3 nights in 2 other Mercure hotels which had been good so very disappointed with our stay here.
Stayed 1 night in Dec 2022
Response from Mercure Nancy Centre Stanislas Team on Jan 24, 2023
Dear Sarah,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

6/10 Okay

Jiri

Stayed 3 nights in Nov 2022
Response from Mercure Nancy Centre Stanislas Team on Jan 24, 2023
Dear Jiri,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

4/10 Poor

Artem, Richmond Hill

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
This property has a perfect location and poor conditions. Door from restaurant keeping in whole hotel. Rooms are too small.
Stayed 1 night in Sep 2022
Response from Mercure Nancy Centre Stanislas Team on Jan 24, 2023
Dear Artem,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

W J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fantastic.
Stayed 2 nights in Sep 2022
Response from Mercure Nancy Centre Stanislas Team on Jan 24, 2023
Dear W.J.,We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the heart of Nancy, easy to get to and park and within walking distance to main Nancy's places of interest
Stayed 1 night in Oct 2022
Response from Mercure Nancy Centre Stanislas Team on Jan 24, 2023
Dear Gustavo,We very much appreciate your comments regarding your stay at the Hôtel Mercure Nancy Centre Place Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location motorcycle parking rip off price 10 euro per night. On street parking and all other car parks in town free for mororcycles. Short barrier usually indicates free parking for m/c but hotel insist you pay same as a car
Stayed 2 nights in Sep 2022
Response from Mercure Nancy Centre Stanislas Team on Jan 24, 2023
Dear Mark,Thank you for taking the time to tell us about your experience at the Hôtel Mercure Nancy Centre Place Stanislas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Our Parking is secured 24/24 and closed at night wich provide a security not expected in street parking. The price for cars is 15:00 euros for a full day.Sincerely,

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and large rooms. More details are required for parking a street address is needed for gps
Stayed 1 night in Aug 2022
Response from Mercure Nancy Centre Stanislas Team on Feb 19, 2023
Dear Joanne,We very much appreciate your comments regarding your stay at the Hotel Mercure Nancy Centre Stanislas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

GEANNE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was brilliant , very friendly , no problems with anything , and are was exceptional Thankyou Very much for a brilliant stay , bed was fantastic !.
Stayed 1 night in Jul 2022
Response from Louis on Aug 6, 2022
Hotel Mercure thanks you for your comment, we are delighted to have met your expectations of being able to help and inform you, hoping to see you again soon. Louis at the reception

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, room comfort
Convenient for road trip to holiday destination and very comfortable bed.
Stayed 1 night in Jul 2022
Response from Louis on Aug 6, 2022
Hotel Mercure thanks you for your comment, we are delighted to have met your expectations of being able to help and inform you, hoping to see you again soon.

8/10 Good

Stephane, Bottens

Stayed 1 night in Jul 2022
Response from L'équipe Mercure Nancy Centre Stanislas on Feb 21, 2023
Cher Stéphane,Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!Veuillez agréer, Monsieur, nos salutations distinguées.

10/10 Excellent

Herve

Stayed 2 nights in Jul 2022
Response from Louis on Aug 6, 2022
Hôtel Mercure vous remercie pour votre note positive !

8/10 Good

mounir

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
broken wall near the kitchen entrance and very visible giving a feeling of non-maintenance
Stayed 7 nights in Jun 2022
Response from Mercure Nancy Centre Stanislas Team on Feb 19, 2023
Dear Mounir,We very much appreciate your comments regarding your stay at the Hotel Mercure Nancy centre Stanislas . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The wall is fixed :)Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in a great city
Parking was easy and secure and staff were all friendly.
Stayed 1 night in Jun 2022
Response from Louis on Aug 6, 2022
Hotel Mercure thanks you for your comment, we are delighted to have met your expectations, to have been able to help and inform you, hoping to see you again soon. Louis at the reception

8/10 Good

CLARE, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sized rooms, great parking. Staff was very nice.
Stayed 1 night in Apr 2022
Response from Lilit on May 7, 2022
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Lilit

10/10 Excellent

Marina

Stayed 1 night in Mar 2022
Response from Lilit on Apr 10, 2022
Chère Marina. Je vous remercie pour votre note 10/10. On aime bien cette note! 🥳 Nous espérons vous recevoir à nouveau dans notre belle ville de Nancy ! Bien a vous Lilit

10/10 Excellent

Dasuke

Stayed 1 night in Feb 2022
Response from Lilit on Feb 18, 2022
Cher client. je vous remercie pour votre note 10/10. Au plaisir de vous revoir. Bien a vous Lilit

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived before 2pm our room was ready and given to us right away. Front desk staff was really polite and helpful. Breakfast room was very comfy and the breakfast was really delicious. It was amazing way to start the day after breakfast.
Stayed 1 night in Jan 2022
Response from Lilit on Feb 6, 2022
Dear Markus, Thank you very much for your feedback. The satisfaction of our customers is our priority and your comment encourages us to improve constantly. We hope to welcome you again in our beautiful city of Nancy! Kind regards Lilit The reception

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 1 night in Nov 2021

8/10 Good

Emiko

Liked: Cleanliness, property conditions & facilities, room comfort
Very good location
Stayed 2 nights in Oct 2021

8/10 Good

Alain

Liked: Cleanliness
Beware over-billing
Small room, no place for a suitcase. Tiny bathroom.Erratic plumbing. Name is deceptive: it is not on the square, it is on a noisy narrow side street, difficult to get in or out of a car. Watch out for over-billing, they will charge for breakfast whether you take it or not. Good points: bottled water, slippers, madeleines.
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not enought from an Accor Hotels
Got an automatic reply in regards of the parking situation stating that the parking was available on site. The problem was that they didn't bother to say that the parking is on a first come first serve base. Long story short, they know the truth but they just wanna up-sale the rooms by stating that the hotel have parking spaces available. Another problem we had was the fact that they charged taxes by deducting it without authorisation with the card provided for giving the deposit. Overall the room was clean and tidy, i will maybe just point out the fact that they are using obsolete TV in the rooms but over than that everything was alright
Stayed 1 night in Aug 2021

6/10 Okay

stacey

Travelled with family
Liked: Cleanliness, property conditions & facilities
Took forever to check in😞
Stayed 2 nights in Aug 2021

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities, room comfort
Without fault
Excellent in all ways. Asked for and received a lovely quiet room. Really handy for the centre of the town.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great -- about 3 minutes walk from the Place Stanislas and a bunch of restaurants. The parking is on-site (well next door). The hotel includes double windows (like at an airport hotel) curling the street noise to a minimum. The only thing not so great was the buffet -- while it was a full buffet -- it did not include silverware or new plates!!! Ok, I understand that Covid is still around, but not providing clean plates is a little strange! Looking forward to stay at this hotel, but post-Covid!!!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for walking right out of the hotel doors into the main square.
Stayed 1 night in Jul 2021