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Reviews of Atlantis Palace Hotel

4 out of 5
Atlantis Palace Hotel
Via Spiaggia 257, Mascali, CT

Reviews

8.2

Very good

Rating 10 - Excellent. 43 out of 137 reviews" "
Rating 8 - Good. 63 out of 137 reviews" "
Rating 6 - Okay. 22 out of 137 reviews" "
Rating 4 - Poor. 9 out of 137 reviews" "
Rating 2 - Terrible. 0 out of 137 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Takeshi

Liked: Cleanliness, staff & service
A bit old, but has a pool and a bar with kind staffs, all you need for the vacation.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Travelled with group
Upon checking in, the clerk took everyone’s ID and would not return them till hours later. There were nine of us and she tried to tell us which of the three rooms everyone was to stay in. We had already planned out who was where and she tried to dictate where we were to sleep. The air conditioner in our room was very loud and the beds were not comfortable. This is advertised as a four star hotel but it seemed more like a two star. The pool closed at 6pm so we didn’t get to use it at all.
Stayed 1 night in May 2022

10/10 Excellent

Eugen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service, delicious food, extremely friendly staff. Very good location and nice facilities !
Stayed 9 nights in Aug 2020
Response from Nelly on Aug 31, 2020
thanks for feedback! we hope to see you again

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Vacation
The hotel staff was friendly and helpful. The hotel is really clean. We watch them consistently clean while staying here. We paid for the full meal so that we didn't have to leave the hotel. The 4 course meal is amazing for both lunch and dinner. Breakfast was included and we were served due to covid which we didn't mind. The hotel have pool on site and their own private beach just across the street. They are a little ways from the town which was perfect for us who just want to sit relax and enjoy the beach.
Stayed 2 nights in Jun 2020
Response from Nelly on Jun 26, 2020
Dear Belinda, thanks a lot for feedback ! we are really happy to know that you are satisfied about your holiday ! We hope to see you again . Thank you! APH****

10/10 Excellent

Wez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walking distance to the beach. However, I expected the room to have a kettle and tea bags
Stayed 5 nights in Oct 2019
Response from Nelly on Oct 22, 2019
Dear Mister Wez, thanks for feedback ! we gived to you a kettle , we hope to host you again, you will find kettle and tea bags in room :)

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are amazing especially the receptionist, food and service are also good,private parking its very safe.
Stayed 3 nights in Oct 2019
Response from Francesco on Oct 7, 2019
Thanks a lot for feedback! we hope to see you soon again! Best regards :)

8/10 Good

M J

Liked: Staff & service, property conditions & facilities, room comfort
Lovely Hotel with views of Mount Etna
Lovely hotel with a fantastic swimming pool. Reception staff were wonderful and food in the restaurant was a reasonable price. The pebble beach is nice with sun beds and parasols free for guests but I didn’t bathe in the sea because it was a steep entry - difficult with the pebbles but it was nice to relax by the sea then swim in the pool. Bus stop only 200 metres away with just one bus to Taormina which leaves at 10am returning from Taormina at 4pm but it is a request stop so need to ask the reception staff to ring and book it. The bus fare is about 5 euros return so very good price. Train station is about 2 miles away. We walked from Giarre Riposto station downhill to Riposto then level walking along the coast road to the hotel but got a taxi back when we left. That was 10 euros so not bad. Train fare from Giarre Riposto to Catania is 3.10 euros and the bus fare from Catania station to the airport is 4 euros. All very easy. The hotel could arrange a taxi all the way to the airport for 70 euros.
Stayed 6 nights in Sep 2019
Response from Nelly on Sep 25, 2019
Thanks a lot for feedback ! We hope to host you again See you next time in Sicily !

8/10 Good

dragana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Nelly on Sep 16, 2019
GRAZIE MILLE PER IL SUO FEEDBACK

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool beautiful and clean and bar area very luxurious and pretty. Pizza is delicious and breakfast is nice. Staff very friendly and helpful. Location is a bit secluded but private beach is nice and if you have a car it’s fine as not far from Giardini-Naxos and Taormina. Painting the balconies and front of building would be fantastic as it’s not as nice as the rest of the building but for the price we paid I cannot complain. Thank you for a lovely stay
Stayed 4 nights in Aug 2019
Response from Nelly on Sep 8, 2019
thank you very much for feedback ! we hope to host you again :D Nelly

6/10 Okay

Mr Carlos

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
not a great experience
The staff were nice and friendly, the location was convenient, however there were a few of issues which made a difference: 1- most importantly, the air conditioning was terrible, I could barely sleep during my stay in the hotel, upon complaining to the staff there was no improvement. Aircon is the most important feature of a hotel in my opinion as it can ruin your holiday, in this case, it did 2- access to the beach is free, however, external customers have preference to take the first three lines of beach beds, if you ask for one of the front line beds they’ll refuse even if there are plenty of free beds because “they are reserved for paying customers” as if we were not paying customers? It’s part of the hotel, not charity, this in my opinion is 3- the pool closes at six, if like us, you like to explore during the day and expect to come back to have a refreshing end of the day in the pool then this is not the right hotel for you. I did not get to enjoy the pool because of this. It’s the middle of summer and they close the pool when the sun is high, not great. 4- kayaks and pedalo boats in the private beach are very expensive, over 10 pounds an hour which is more than we experienced anywhere in the east coast of sicily and there is no benefit to hotel guests 5- gym was closed I would not stay there again.
Stayed 5 nights in Aug 2019
Response from Nelly on Aug 30, 2019
THANKS FOR FEEDBACK!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very spacious throughout including the rooms all with balconys. It is also situated across the road from its own private shingle beach. On site parking and a lovely swimming pool are just a few of the onsite facilities. We enjoyed our week here very much.
Stayed 7 nights in Jun 2019
Response from Nelly on Jun 28, 2019
Thanks a lot for feedback ! We hope to host you next time ! Best regards NElly

4/10 Poor

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Apr 2019
Response from Nelly on May 7, 2019
Gentile ospite purtroppo non avendo scritto le motivazioni, non ci aiuta a migliorare i nostri servizi. Saremmo lieti se scrivesse la motivazione della sua valutazione. Grazie

10/10 Excellent

Miron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good acomodation with rezonable price.
Amazing staff. Comfortable hotel. We had half-board accommodation and both of them (breakfast & dinner) were very, very good. The beach is just across the street. Big parking place.
Response from Nelly on May 1, 2018
Dear Miron, thanks for your feedback! Your opinion is very important for us! Best regards APH

10/10 Excellent

Gregory, Kilmallock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with lovely helpful staff.
Really enjoyable stay. Staff were great helpful friendly pleasant and humerous.Lovely pool and entertainment. Thanks to all for a really enjoyable stay , will definatly return again next year. The grounds were impeccably maintained we got great photos around the grounds and a private beach thrown in.
Response from Nelly on May 11, 2019
thanks for feedback !

10/10 Excellent

T, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jewel on the Med
The rooms were clean, well maintained. The staff was very friendly and cooperative. The hotel provided a wonderful breakfast and had a awesome pizzeria on site. Location was great view of Mt. Etna and the Med from our balcony.
Response from Nelly on May 11, 2019
thanks for feedback !

8/10 Good

Nigel, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Well located with access across the road to the beach. Pool is of a very good size. Views of garden, mount etna or sea, Good buffet breakfast. Wifi access only in reception.
Response from Nelly on May 11, 2019
thanks for feedback !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Passing through
Beautiful hotel! Clean, comfortable, and modern.
Response from Nelly on May 11, 2019
thanks for feedback !

8/10 Good

Tony and Toni, South Florida

Liked: Cleanliness, staff & service, property conditions & facilities
NICE HOTEL
The hotel was nice.. bed wasn't that comfortable. Bartender Ajia was Awesome and so friendly.
Response from Nelly on May 11, 2019
thanks for feedback !

8/10 Good

Reg, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Pizza
Don't be put off by first impressions - this is an ugly concrete hotel from the front, but a really lovely one from the back, with a great pool, plants and flowers and a fantastic pizza restaurant. Staff are very friendly, but are possibly prone to saying yes without quite understanding what you are talking about.
Response from Nelly on May 11, 2019
thanks for feedback !

10/10 Excellent

Katarzyna, Czech Republic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the beach with with view of Etn
We stay in this hotel for 6 nigths with 2 childrens.There is a lot atraktions for children and nice swimming pool.
Response from Nelly on May 11, 2019
thanks for feedback !

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Pleasant hotel with good amenities
We stayed here for a week and had a relaxing holiday. Hotel was attractively situated with Mt Etna smoking in the background. It has a good pool and restaurant/pizzeria and it's own private beach though personally I preferred the pool. Rooms were basic though provided an adequate level of comfort. Staff, both reception and restaurant were very friendly and helpful.
Response from Nelly on May 11, 2019
thanks for feedback !

8/10 Good

A, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the money
Hotel was nice in a good location north of Catania, but away from city. you need a car to get around. Staff was great, rooms were simple but comfortable, breakfast was very nice, dinner at the pizzeria was also good.
Response from Nelly on May 11, 2019
thanks for feedback !

10/10 Excellent

Terri, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish we could have stayed longer!
Staff were outstanding, always a smile and very helpful. Rooms were good, a bit dated and the shower setup coud be improved. The gardens were lovely and the food was good. Swimming pool was nice, large and clean. We enjoyed breakfast each morning and dined at both the Pizzera and main dinning room, each had plenty of variety and the food was good. Definitely need a rental if you want to get out and explore. Overall we enjoyed our experience and would consider staying there again.
Response from Nelly on May 11, 2019
thanks for feedback !

4/10 Poor

orlando, Hong Kong

Disliked: Staff & service
Could be used as base hotel
Staff is not very cooperative, mainly on breakfast. Internet only available at lobby, but didn't work.
Response from Nelly on May 11, 2019
thanks for feedback !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Take care out of high season
We went early May. Staff were friendly and helpful, rooms clean. Fantastic view of Etna in the background. Private beach was open but no facilities, pool closed, and on at least 2 nights the hotel bar was closed. You need transport if you're staying here!
Response from Nelly on May 11, 2019
thanks for feedback !

10/10 Excellent

Lorenzo, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel Atlantis
Beautiful hotel, beautiful location, beautiful people. We just wish the showeres were a little bigger.
Response from Nelly on May 11, 2019
thanks for feedback !

8/10 Good

Harald Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Dec 2023

4/10 Poor

Christian

Travelled with partner
Liked: Cleanliness
Etwas in die Jahre gekommenes Hotel, jedoch gut gepflegt und sauber. Das Personal ist freundlich. Hotel liegt 2 Minuten vom Strand entfernt. Leider ging die Klimaanlage nicht (was bei 28 Grad Außentemperatur unerfreulich ist). Auf Nachfrage wurde uns mitgeteilt, dass die Anlage im Oktober nur noch stundenweise zur Mittagszeit läuft, was aber Abends nichts gebracht hat. Zimmer sind sehr laut und hellhörig. Samstagabend sollte man nicht vor 1 Uhr nachts schlafen wollen, da durch laute Partymusik das schlafen unmöglich ist. Frühstück ist die 4 Sterne absolut nicht wert; es gibt auch nur Fertigkaffee, was ich in Italien anders erwarten würde. Ich würde hier nicht mehr übernachten wollen.
Stayed 3 nights in Oct 2023

6/10 Okay

federico

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Invasi dalle formiche, ottimo per il mare, difficile muoversi senza mezzi per visitare posti di interesse.
Stayed 3 nights in Aug 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maget venlig og hjælpsomt personale. M
Stayed 8 nights in Jul 2023

6/10 Okay

Wolfgang

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel ist leider schon in die Jahre gekommen.
Stayed 5 nights in Jun 2023

4/10 Poor

S. András

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Corrado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Jose-Vicente

Liked: Cleanliness, property conditions & facilities, room comfort
Fine but not 4 star experience
Overall the hotel is fine, but we had a dissapointing experience upon our arrival. The room that was appoitend to us smelled really badly like cigarettes (in a way that it was like entering an ash tray). When we complained to the staff about this, their reply was: 'just open the windows and spray some deodorant'. Only after I then threatened to cancel and to find a different hotel, they found a solution and gave us another room. To me this is not 4 star client friendly service. Overall I wiuld rate this hotel maybe three stars, but not 4.
Stayed 2 nights in May 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Vinni Mona

Stayed 2 nights in Sep 2021

10/10 Excellent

francesco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Aria condizionata rumorosa in stanza e assenza di tapparelle alle finestre della camera con sveglia al primo mattino. Prima colazione eccezionale,pranzo e cena buoni. Rapporto qualità-prezzo ottimo Personale disponibile e gentilissimo
Stayed 3 nights in Jul 2021

8/10 Good

Uwe, Dresden

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Strandhotel mit gutem Service - idealer Ausgangspunkt für Ausflüge zum Etna und nach Taormina
Stayed 3 nights in Sep 2019
Response from Francesco on Oct 13, 2019
thanks for feedback!

10/10 Excellent

Gianstefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottobrata siciliana
Ottimo soggiorno in una struttura all'altezza, ben organizzata, pulita e con personale disponibile e affabile. Cibo ottimo, mare stupendo e panorama favoloso. Rapporto qualità-prezzo imbattibile
Stayed 7 nights in Sep 2019
Response from Mary on Oct 10, 2019
La ringraziamo per il giudizio positivo espresso, speriamo che torni a soggiornare presto presso di noi.

8/10 Good

Giampietro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tutto ok consigliato
Stayed 2 nights in Oct 2019
Response from Francesco on Oct 9, 2019
Grazie ok per la sua valutazione !

10/10 Excellent

JOCELYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vive l altantis palace
Hotel tres bien placé proche de la plage .de l etna et de visites Chambre tres grande propre calme Demi pension tres copieuse et rapide Piscine bien entretenue Personne a l ecoute pour aider pour visiter
Stayed 3 nights in Sep 2019
Response from Nelly on Oct 8, 2019
Merci beaucoup pour votre commentaire :) A la prochian APH

10/10 Excellent

Tsvetan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent a wonderful week in Atlantis palace hotel. Kindly staff, clean and comfortable rooms, good and enough breakfast. Pizza is perfect! The pool was with perfect clear water every day. Highly recommended!
Stayed 7 nights in Sep 2019
Response from Marco on Oct 6, 2019
Thank for your positive feedback. We hope to have you again as our guets. Best regards. APH ****

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Bien dans l'ensemble. Le personnel est agréable. Les petits-déjeuner et les dîners sont correctes . La chambre est spacieuse mais à relooker. Le gros inconvénient pour notre part a été la climatisation qui faisait bruit épouvantable et ne fonctionnait pas bien .
Stayed 3 nights in Sep 2019
Response from Nelly on Oct 4, 2019
merci beaucoup pour votre commentaire a la prochain!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschöner großer Pool, sehr gute preiswerte Pizzeria im Haus
Stayed 3 nights in Sep 2019
Response from Nelly on Oct 2, 2019
Vielen Danke ! APH

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Классный отель для своей категории
Отель очень понравился, персонал был очень любезен. Пляж через дорогу но очень близко. Цены в ресторане и барах приемлемые. Местные жители также приходят в ресторан отеля по вечерам. Сначала хотели взять отель в Джардини Наксос, но нашли этот отель подешевле и не пожалели.
Stayed 7 nights in Sep 2019
Response from Nelly on Oct 2, 2019
спасибо за ваш отзыв :)

8/10 Good

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent sejour
Hotel accueillant,propre.tres bonne situation pour visiter les alentours.un bon point concernant la plage privée à 2mn.
Stayed 7 nights in Sep 2019
Response from Nelly on Sep 16, 2019
Merci beaucoup Nadine !

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel confort et très propre
Super hotel très propre très confort mais plage et alentours sales. Parfait pour visiter l'Etna, taormine et syracuse.
Stayed 4 nights in Sep 2019
Response from Mariella on Sep 11, 2019
Merci pour votre avis, nous apprécions nos clients ainsi que leurs opinions. APH****

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura comoda e pulita Unico suggerimento: mettete un blocco al volume delle tv perché, non so come, si sente attraverso gli aeratori e bimbi/genitori maleducati disturbano all’alba
Stayed 2 nights in Aug 2019
Response from Francesco on Sep 6, 2019
Grazie ancora per il suo feedback

8/10 Good

Lucio, Bassano del grappa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Non mi è piaciuto la poca disponibilità dei bus navetta
Stayed 14 nights in Aug 2019
Response from Francesco on Sep 5, 2019
Gentile sig. Lucio ci dispiace non abbia chiesto al nostro personale perchè abbiamo dei bus navetta per tutte le destinazioni e per qualsiasi orario,abbiamo anche un servizio con bus pubblico con fermata proprio di fronte alla nostra struttura. Vi aspettiamo nuovamente per consigliarvi al meglio. APH

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abbiamo dormito divinamente
Prima volta a Mascali, devo dire che la località ha poco da offrire ma ho utilizzato l’hotel come punto di appoggio per girare 2/3 giorni la provincia, in particolare Acitrezza, Etna e Taormina. Hotel sul lungomare con parcheggio e spiaggia (ciottoli) inclusi. Struttura non particolarmente bella dal punto di vista estetico ma nel complesso discreta e resa gradevole dal personale, dalla location esterna colazione e cena e dai servizi offerti, a disposizione dei clienti anche 2 piscine (1 grande e 1 per bimbi). Usufruito della mezza pensione con voto complessivo 7. Vengono organizzate escursioni e navette per vari spostamenti. Si trovano sul web prezzi interessanti.
Stayed 3 nights in Aug 2019
Response from Nelly on Sep 2, 2019
GRAZIE TANTE PER IL VOSTRO FEEDBACK! SPERIAMO DI POTERVI ACCOGLIERE NUOVAMENTE IN STRUTTURA COME NOSTRI GRADITI OSPITI