Messe Essen Tours and Activities

My Taxi did not arrive and the Reception staff were very helpful and made sure I got to my destination on time. Excellent Service will come again :)

The front desk staff were really helpful with my late arrival and check-in time. They were also very helpful with securing a taxi for me to my conference venue. However, at 08:26am on a Tuesday morning 13th June during breakfast buffet, one staff walked across the room querying me as to what my room number was while I was having breakfast. I was extremely offended by this as no one else was asked this question on all 4 days I attended breakfast buffet. This has not been a thing in other hotels I’ve visited and it also did not help that I was the only black person in the room when this happened. I think that particular staff needs to be trained on how to properly approach paying customers without offending them in the process. Also I expected the facility to at least have an iron and ironing board to straighten clothes. These incidents aside, my stay was lovely and wonderful.

We had a family room which was a perfect size for us for our short stay. The restaurant was excellent and the staff were friendly and helpful. We will look to book with the same hotel chain in the future.