Exterior

Reviews of Courtyard by Marriott Boston Andover

3 out of 5
Courtyard by Marriott Boston Andover
10 Campanelli Dr, Andover, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 225 out of 415 reviews" "
Rating 8 - Good. 132 out of 415 reviews" "
Rating 6 - Okay. 33 out of 415 reviews" "
Rating 4 - Poor. 13 out of 415 reviews" "
Rating 2 - Terrible. 12 out of 415 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Narayan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean Good service
Stayed 1 night in Mar 2024
Response from Mary Bates - Assistant GM on Mar 27, 2024
Thank you, Narayan, for choosing to stay with us! Thank you for your kind words as well. We look forward to having you stay with us again when your travels brig you to Andover!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Comfortable room. Key area for improvement is to provide complimentary coffee in the lobby in the morning. This is the only Marriot property I ever stayed at that didn’t offer this. Paying for Starbucks shouldn’t be the only option.
Stayed 2 nights in Mar 2024
Response from Mary Bates - Assistant GM on Mar 24, 2024
Thank you for staying with us Mark! We truly appreciate your feedback. As a Courtyard brand we sell Starbucks in the Bistro and offer free complimentary coffee in the rooms. We are also more than happy to offer as much of the free coffee as you would like! We hope to see you again when your travels bring you to Andover!

10/10 Excellent

Scot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mary Bates _ AGM on Mar 20, 2024
Thank you Scot for you choosing to stay with us! WE look forward to having you back in the future!

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property is in excellent conditions. Staff we dealt with was friendly. Beautiful clean rooms and housekeeping was efficient. Nice new decor, comfy bed. This hotel is not in walking distance of anything but a short drive close to various dining and shopping options.
Stayed 2 nights in Feb 2024
Response from Mary B. - Assistant General Manager on Feb 27, 2024
Thank you for choosing to stay with us! And thank you so much for your kind feedback, I cannot wait to share this with my team! Thank you again and hope to see you again when your travels bring you to Andover!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Feb 2024
Response from Mary B. - Assistant General Manager on Feb 27, 2024
Thank you for choosing to stay with us and thank you for your kind words. I hope to see you again when your travels bring you to Andover!

10/10 Excellent

Latoya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean and quiet
Stayed 1 night in Feb 2024
Response from Mary B - AGM on Feb 22, 2024
Thank you for choosing to stay at the Andover Courtyard and thank you for your kind words. We look forward to hosting you again when your travels bring you to Andover!

10/10 Excellent

Eduardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Comfy beds and clean rooms and baths.
Stayed 2 nights in Feb 2024
Response from Mary B - Assistant General Manager on Feb 11, 2024
Thank you for choosing to stay with us at the Andover Courtyard! I will share your feedback with my team. We look forward to you staying with us again when your travels bring you to Andover!

10/10 Excellent

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located close to event I was attending
Stayed 1 night in Jan 2024
Response from Mary Bates - AGM on Feb 6, 2024
Thank you for staying with us! We hope you come back again when your travels bring you to Andover!

10/10 Excellent

Jeliel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Martin Horkan General Manager on Jan 17, 2024
Jeliel,Thank you for staying with us and so glad you enjoyed your stay. We look forward to welcoming you back

2/10 Terrible

Dawud

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is trash. Go to the hotel around the corner. Straight trash.
Stayed 2 nights in Dec 2023
Response from Mary B. - AGM on Jan 9, 2024
I am so sorry to hear this feedback. If you have any feedback to give please contact us so we can pass on the information to our team to ensure we meet your expectations in the future.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mary Bates - Assistant General Manager on Dec 12, 2023
Hi Joseph, Thank you for choosing to stay with us at the Andover Courtyard and thank you for taking the time to rate our hotel. We look forward to seeing you again when your travels bring you to Andover!

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from Martin Horkan General Manager on Jan 4, 2024
Mike,Thank you for staying with us, glad you enjoyed your visit.

6/10 Okay

Nathanael

Stayed 2 nights in Nov 2023
Response from Martin Horkan General Manager on Jan 4, 2024
Thank you for staying with us. Let us know how we could have improved.

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean, remodeled and has a bar and food on the property.
Stayed 1 night in Nov 2023
Response from Mary Bates - Assistant General Manager on Dec 12, 2023
Hi Kathleen, thank you for choosing to stay with us at the Andover Courtyard and thank you for taking the time to rate our hotel. I can't wait to share your feedback with my team. We look forward to seeing you again when your travels bring you to Andover!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mary Bates - AGM on Nov 7, 2023
Hi Pamela - Thank you for staying with us! Hope to see you have you back when your travels bring you to Andover!

10/10 Excellent

HyunMyeong, Zeeland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Response from Mary Bates - AGM on Oct 25, 2023
Thank you for choosing to stay with us! Hope to see you again when your travels bring you to Andover!

4/10 Poor

Meghan

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No early check in but on the day of departure the maids start at 0700 “checking on you”. Not a great deal for what you get- can’t recall the last time I paid for coffee but here you do . Much better options elsewhere
Stayed 2 nights in Oct 2023
Response from Martin Horkan General Manager on Oct 23, 2023
Meghan,Thank you for letting us know about your stay. I am sorry we did not have an early check available for you. We try to get in the rooms to have them ready for our arriving guests but it all depends on what time the prior guests depart, There is complimentary coffee in all our guest rooms but I would be happy to buy you a Starbucks drink or two on us if your travels bring you back to Andover

10/10 Excellent

Monica

Stayed 1 night in Oct 2023
Response from Mary Bates - AGM on Oct 25, 2023
Thank you for choosing to stay with us! Hope to see you again when your travels bring you to Andover!

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy stay, all new hotel and surrounded by trees
Stayed 2 nights in Oct 2023
Response from Martin Horkan General Manager on Oct 23, 2023
Erica,So glad you enjoyed your stay. We love the renovation and our quiet location in the trees. We look forward to welcoming you back

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
It was great stay
Stayed 1 night in Oct 2023
Response from Mary B. (AGM) on Oct 16, 2023
Thank you for you for staying with us! Hope to have you join us again when your travels bring you to Andover!

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for trip to salem( 30minutes away). There were several school teams staying did not hear them. Facility is clean, staff pleasant, there is top golf auite but did not get to try.
Stayed 2 nights in Oct 2023
Response from Mary B. (AGM) on Oct 16, 2023
Thank you so much for staying with us! Salem is always a great time, hope you enjoyed your time. We hope you can stay with us again and use TopGolf and our other amenities next time!

6/10 Okay

Diane G.

Travelled with partner
Liked: Cleanliness
Adequate facility. We were staying there for a funeral and sorely had no opinion of the place. In fact, I hardly remember it. Sorry.
Stayed 1 night in Sep 2023
Response from Mary B. (AGM) on Oct 16, 2023
So sorry for your loss. Thank you for staying with us and hope you get to stay with us again and take advantage of our amenities next time.

2/10 Terrible

Josh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mary Bates on Sep 26, 2023
Josh I am sorry to see your 1 out of 5 rating. If you have the time please reach out to me and let me know what we could have done better.Thank you for choosing to stay with us!

6/10 Okay

gary

Travelled with partner
Liked: Cleanliness, staff & service
Staff was friendly and clean property. But the bathroom sink area was very small and the tv selection was extremely limited
Stayed 3 nights in Sep 2023
Response from Mary Bates - Assistant General Manager on Sep 20, 2023
Thank you for your feedback Gary. I have shared this with my team. Hope to see you again soon when your travels bring you to Andover.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Noise next door at 3:00 am-5:00 Not able to sleep properly
Stayed 2 nights in Sep 2023
Response from Mary Bates - Assistant General Manager on Sep 20, 2023
Anthony, I am so sorry to hear about the noise you experienced. I have shared this with my team in hopes we can be more diligent during the night. Hope to have you stay with us again when your travels bring you the Andover.

10/10 Excellent

Carol

Travelled with family
Stayed 1 night in Aug 2023
Response from Mary Bates - Assistant General Manager on Sep 20, 2023
Thank you so much Carol for you feedback! Hope to see you again when your travels bring you to Andover!

8/10 Good

Kada

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is nice and clean and a little bit far from town.
Stayed 2 nights in Aug 2023
Response from Mary Bates - Assistant General Manager on Aug 22, 2023
Thank you for staying with us! We hope to see you next time you are in town!

8/10 Good

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel its renovate and is very confortable. I think the have to incluide in the price the breakfast, it's a little expensive without breakfast the price per night.
Stayed 1 night in Aug 2023
Response from Mary Bates - Assistant General Manager on Aug 22, 2023
Thank you for staying with us! Yes, Courtyard is the only brand with a Bistro on property. We are one of a kind. We hope to see you next time you are in Andover!

10/10 Excellent

Joseph

Stayed 1 night in Aug 2023
Response from Mary Bates - Assistant General Manager on Sep 20, 2023
Thank you so much for your feedback Joseph! We look forward to you staying with us again when your travels bring you back to Andover!

10/10 Excellent

Abby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice Hotel and very quiet area!
Stayed 1 night in Aug 2023
Response from Mary Bates - Assistant General Manager on Aug 14, 2023
Abby - Thank you so much for you your kind feedback. I will share this with my team. Thank you for staying with us and hope to have you back the next time you are in the area!

6/10 Okay

Katelyn

Stayed 1 night in Aug 2023
Response from Mary Bates - Assistant General Manager on Aug 11, 2023
Thank you for staying with us. If you would like discuss your stay please feel free to reach out to me.

8/10 Good

yoamna

Stayed 1 night in Jul 2023
Response from Mary Bates - Assistant General Manager on Aug 22, 2023
Thank you for choosing to stay with us! We hope to see you next time you are in town!

4/10 Poor

leslie

Disliked: Property conditions & facilities
The elevator was broken, and I had to walk up the stairs to my room, thank God I didn't have a walker or wheelchair
Stayed 1 night in Jul 2023
Response from Martin Horkan, General Manage on Jul 24, 2023
I am sorry the elevator was out during your stay, and we are working with our vendor to have this repaired as soon as possible but do not have a timeline on this as of yet.I appreciate your feedback and hope to welcome you back soon

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at the hotel a number of times. It never disappoints. The location is convenient. The property is clean and quiet.
Stayed 1 night in Jul 2023
Response from Mary Bates - Assistant General Manager on Jul 21, 2023
Thank you, Elizabeth, for the kind words!! We are happy to hear you are a regular here at the Andover Courtyard! I will share your feedback with my team! We look forward to your next stay with us!

10/10 Excellent

Stfn

Stayed 1 night in Jul 2023
Response from Mary Bates - Assistant General Manager on Aug 11, 2023
Thank you for your score! And thank you for staying with us - hope to see you back again when your travels bring you to Andover.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the friendly, helpful, staff, and updated, very clean rooms.
Stayed 1 night in Jul 2023
Response from Mary Bates - Assistant General Manager on Jul 15, 2023
Rose, Thank you so much for your kind words. I will certainly share this with my team. We look forward to you staying with us again when your travels bring you back to Andover!

8/10 Good

Rosabel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s would be better if they have coffee maker and microwave for the room himself the price was to high for the expectations that we saw ,but was ok.
Stayed 1 night in Jun 2023
Response from Mary Bates - Assistant General Manager on Jun 29, 2023
Thanks for choosing to stay with us! We do have coffee makers in each room with unlimited coffee per request, we are more than happy to provide microwaves upon request in the future. We hope you stay with us again next time your travels bring you to Andover!

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Mary Bates - Assistant General Manager on Jun 29, 2023
Thank you for your rating! We hope you stay with us again the in the future!

10/10 Excellent

janet

Business traveller
Liked: Cleanliness, property conditions & facilities
They had almost completely renovated the hotel, and you did not have to request daily housekeeping service it just happened
Stayed 4 nights in May 2023
Response from Mary Bates - Assistant General Manager on Jun 1, 2023
Thank you for staying with us and for your kind feedback! We look forward to having you stay with us again in the future!

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good room, quiet property
Stayed 1 night in May 2023
Response from Mary Bates - Assistant General Manager on Jun 1, 2023
Thank you so much for staying wuth us and glad you enjoyed your stay! We look forward to having you stay with us again in the future!

8/10 Good

William, Lexington

Stayed 5 nights in Apr 2023
Response from Mary Bates - Assistant General Manager on Jun 1, 2023
Thank you for staying with us and for you score. If you have any additional feedback please do not hesitate to reach out! Look forward to you staying with us again in the future!

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service
Clean. Construction going on. Otherwise pleasant
Stayed 1 night in Mar 2023

10/10 Excellent

Kacielynn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and the staff were very polite and helpful. It's under construction so upon arrival we checked the address to make sure it was the right hotel because it didn't look like the advertised hotel. There was no pool or free breakfast, which I knew when booking but thought due to the name it would be a nicer hotel. My brother booked a cheaper hotel right down the street for the same dates. It had a pool, free breakfast and the rooms and lobby, looked exactly like the Courtyard.
Stayed 1 night in Mar 2023
Response from Mary Bates - Assistant General Manager on Mar 22, 2023
Thank you for your feedback. We are almost done with our renovations and we are very excited about the new product! Our pool has been replaced with TopGolf Suites which are a lot of fun! We hope to see you the next time you are in Andover and to be able to see our full potential!

8/10 Good

Fatos

Stayed 1 night in Jan 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
Very courteous and efficient staff
Stayed 1 night in Nov 2022

2/10 Terrible

Erik, Denver

Stayed 1 night in Nov 2022

6/10 Okay

Jay

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2022
Response from Martin Horkan, General Manage on Oct 19, 2022
Jay,Thank you for staying with us and sharing your feedback. We look forward to welcoming you back in the near future once our renovation is completed.Thank you

8/10 Good

Francine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Rodger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, but...
Everything was great, but I wish they would resume daily maid service as soon as possible.
Stayed 3 nights in Aug 2022
Response from Mary Bates - Assistant General Manager on Aug 8, 2022
Thank you for staying with us! Thank you for the feed back, I apologize we didn't inform you that we are more than happy to service your room daily per request. Please come back next time your travels bring you to Andover!

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked
Great spot. The bed is a cloud pillow. Got some good rest on the road. Marriott typ
Stayed 1 night in Jul 2022
Response from Mary Bates - Assistant General Manager on Jul 25, 2022
Thank you for your kind words! We look forward to having you stay with again!