Note fondée sur 968 évaluations vérifiées
3,6 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 22 avr. 2024
Nice staff
par un voyageur vérifié
Publié le 15 avr. 2024
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Manager, Gestion de l’hôtel
Hello Angelica, We appreciate you choosing to stay at our hotel and hope you had a pleasant experience. If you have any feedback to share, please feel free to reach out to us so we can address any concerns. Your satisfaction is our top priority and we look forward to welcoming you back in the future.
par un voyageur vérifié
Publié le 15 avr. 2024
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Manager, Gestion de l’hôtel
Hello Louis, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!
par un voyageur vérifié
Publié le 14 avr. 2024
Took a half an hour to check in because of computer issues. Room was not clean. Bed was old and saggy.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Manager, Gestion de l’hôtel
Hello Terry, We regret to hear about the inconvenience during check-in and the cleanliness of the room. Your feedback helps us identify areas for improvement to enhance future stays. We appreciate you bringing these issues to our attention for further evaluation by our team.
par un voyageur vérifié
Publié le 12 avr. 2024
Property is unkept…bed was clean and over all fine for the price but bathroom floor dirty, tub backed up, dirty walls, light switches, doorknobs
Commentaires de Gestion de l’hôtel
14 avr. 2024 par Manager, Gestion de l’hôtel
Hello Mary,We appreciate your feedback on your recent stay. We take all comments seriously to improve our services for future guests. We recommend guests alert the front desk staff to any cleanliness issues for immediate attention. Your insights allow us to enhance our guests' experiences and meet their expectations for a pleasant stay.
par un voyageur vérifié
Publié le 9 avr. 2024
Great hotel clean customer service was amazing
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Manager, Gestion de l’hôtel
Hello BossLady,We appreciate your positive feedback on our cleanliness and excellent customer service. Our team works hard to ensure all guests have a pleasant stay. Your kind words are truly appreciated.
par un voyageur vérifié
Publié le 8 avr. 2024
it was a nice stay, a lot of things in our room were stained. the shelf was leaning off the wall, and there was brown sticky stuff underneath our bed around the whole bottom of the frame.
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Manager, Gestion de l’hôtel
Hello amy, We appreciate your feedback and apologize for any inconvenience during your stay. Your comments will be shared with our housekeeping team for review and improvement. We hope you still found aspects of your stay enjoyable and we look forward to welcoming you back in the future.
par un voyageur vérifié
Publié le 8 avr. 2024
I had two room. Both needed work but 301 was the worst! The cabinets didn’t lose all the way, the chair went down Everytime you sat in it, one of the lights as missing a cover, there were ants in the bathroom, a dead bug or something on a towel, the free breakfast was poor. You can hear everything that’s happening in the halls. I will never stay here again!
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Manager, Gestion de l’hôtel
Hello Rochelle, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
par un voyageur vérifié
Publié le 7 avr. 2024
This property seems very dated and not very clean. There was a weird odor in the elevator.
Commentaires de Gestion de l’hôtel
9 avr. 2024 par Manager, Gestion de l’hôtel
Hello Theresa, We value your feedback and apologize for any inconvenience you experienced. We appreciate you bringing this to our attention for further investigation and improvement. Thank you for sharing your thoughts with us.
par un voyageur vérifié
Publié le 1 avr. 2024
The property was not to the standard I've seen with other Country Inn and Suites. The bed was great but pillows small especially for king bed. the condition of the room was in disrepair and needs work. cracks in drywall, stains in the tub, caulk needs replaced, tub drain slow and shower head poor stream, floors in hallway were not vacuumed. Staff was helpful and friendly
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Hello Tina, We appreciate your detailed feedback regarding your recent stay. Rest assured, we will address your comments with our team to ensure a superior experience for all future guests. Your comments regarding the staff are appreciated and will be shared with them. We hope to welcome you back in the future for an improved experience.
