Exterior
Check availability

Reviews of Bonita Lakes Inn

2.5 out of 5
Bonita Lakes Inn
524 Bonita Lakes Dr, Meridian, MS

Reviews

6.0
Rating 10 - Excellent. 69 out of 517 reviews" "
Rating 8 - Good. 141 out of 517 reviews" "
Rating 6 - Okay. 114 out of 517 reviews" "
Rating 4 - Poor. 88 out of 517 reviews" "
Rating 2 - Terrible. 105 out of 517 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fun
Stayed 1 night in Apr 2024

10/10 Excellent

Adam

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really great
Stayed 1 night in Mar 2024

2/10 Terrible

Samantha

Stayed 1 night in Feb 2024

2/10 Terrible

Ernesto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

dwane

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

dwane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nasty , stains on sheets , throwup on mini fridge , used qtips under the sheets . Cigarette butts under beds in a non smoking room . Holes in the walls . Not what is pictured on line .
Stayed 2 nights in Nov 2023
Response from Barbara on Jan 22, 2024
Hi, Tracy! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

2/10 Terrible

Emberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First room gave me and my husband was dirty had sweet tea cup on floor then looked like blood on pillow I went switch rooms and next room bathroom light didn’t work and someone stole the tv remote
Stayed 1 night in Dec 2023
Response from Barbara on Jan 22, 2024
Hi, Emberly! We are sorry for the inconvenience you had. Rest be assured, we have escalated this matter to the management for overall improvement. We would like to thank you for sharing this experience with us, it helps us for continuous improvements. Regards, Barbara

4/10 Poor

Travis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Booked a non-smoking room, room given to me had obviously been smoked in due to the smell & numerous burn holes in the bed sheets. AC was cool at best, room stayed muggy entire night & held the stench of mildew & old, wet dust, room couldn't have been dusted in yrs!
Stayed 1 night in Nov 2023
Response from Noah on Jan 22, 2024
Hi, Travis! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Noah

2/10 Terrible

Amber

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a mess
Got a non-smoking room SMELLS LIKE AN ASHTRAY!!!! Stains on all the bed linens Went to get more towels as the left 2 in the room for 3 people and they had none clean
Stayed 1 night in Nov 2023

2/10 Terrible

Latishea

Disliked: Cleanliness, staff & service, property conditions & facilities
Both times each room was still not cleaned up to par for the amount of cash it cost
Stayed 1 night in Nov 2023

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disappointed
I was told they have a free breakfast and in reality all they offer is coffee from 6 to 9:30
Stayed 1 night in Nov 2023

10/10 Excellent

Charley L

Stayed 1 night in Oct 2023

6/10 Okay

Ericka

Stayed 1 night in Oct 2023

4/10 Poor

Kevin, hackleburg

Disliked: Cleanliness, property conditions & facilities
Restart what's supernoise? I can and make that. Seem like wonderful people. But the property condition, the parking lot. It's not the best it definitely needed some holes patch in. The rooms says the open the door. Straight of smoke literally had to go down to the store and get for breeze and a glade plug in to try to knock to smoke. Smell out, was it the worst I've ever smelled? But I smell the couple rooms that were the same. The room's definitely needed a face lift. It's new furniture, the batting was great. Was comfortable. Sheets were soft but the furniture was terrible. And the TV was fairy old was one of the first flat screens ever made. I literally had to put a cup underneath it to hold it up straight. Because it was broken until did to the right. Look like someone had to try to steal it before. Other than that, it just needs a face lift and something to knock to smoke out and keep people from smoking in the rooms. So I give this 12 stars. But for the money that I paid. I wasn't expecting. Pretty much you get what you pay for I mean to get a room for $55 for 1 night cheapest have ever paid for a hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Ericka

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Hotel management very great!!!Housekeepers began to get lazy close to end of stay!But overall a good stay!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Hotel very near and comfortable
Stayed 1 night in Oct 2023

4/10 Poor

Lisa

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Felisha

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
WALLS AND DOORS NASTY
Stayed 1 night in Oct 2023

2/10 Terrible

Carol

Stayed 1 night in Oct 2023
Response from Ava on Oct 17, 2023
Hi, Carol! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

8/10 Good

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Thanks for such a lovely review, Charles! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Ava

2/10 Terrible

Bennie Lynn

Business traveller
Disliked: Cleanliness, staff & service
DISGUSTING!!!!!!!!
Run, dont walk, from this filthy, "roach coach" hotel!!! This non smoking room had cigarette burns on the tub and sheets. In this summer heat, the AC didn't hardly blow, and it took till morning to cool off. Shower curtain was filthy, and the walls wwre covered with writing, hand and foot prints. The door had been kicked open, and not repaired properly. This was as bad as it gets. How can it have a 6.0/10 rating?????
Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Bennie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Ava

8/10 Good

L Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Guest! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Ava

8/10 Good

Teresa

Stayed 1 night in Sep 2023

10/10 Excellent

jovohn

Stayed 1 night in Sep 2023

8/10 Good

Carnie

Liked: Room comfort
Nice getaway
It was nice. Need to get better towels and sheets that fit the bed. A few loud guys but overall it was a good place to stay.
Stayed 3 nights in Aug 2023

2/10 Terrible

Brittanity

Disliked: Cleanliness, room comfort
Worst hotel stay in my life
The worst hotel Ive ever lived in. There were roaches, the room was barely cleaned and linen was stained. Never in my life will i stay here again or recommend anyone
Stayed 1 night in Aug 2023
Response from Maria on Sep 12, 2023
Hi, Brittanity! We are terribly sorry for the unpleasant experience you had with us. Thanks for notifying this issue, and be assured we will be taking this up and rectifying it at the earliest. Have a nice day ahead! Regards, Maria

2/10 Terrible

Christopher

AC was badly in need of repair. No dials were functional or present, as long as we are on the subject. I woke in a pool of my own sweat. The property was old and very run down. Very friendly and helpful staff though.
Stayed 1 night in Aug 2023
Response from Ava on Sep 12, 2023
Hi, Christopher! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

6/10 Okay

Justin

Travelled with family
Disliked: Property conditions & facilities, room comfort
When it’s 101 degrees outside you would expect to check into a prepaid room with it already being cool. Air was not on and hardly blew when turned on. Very uncomfortable and hot for hours after check in. Had to go sit in my car with the air running just to cool off.
Stayed 1 night in Aug 2023
Response from Ava on Sep 12, 2023
Hi, Justin! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Ava

2/10 Terrible

JaMark

Stayed 1 night in Aug 2023
Response from Barbara on Sep 12, 2023
Sorry for the hassle you faced, Jamark! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

6/10 Okay

Chelsey

Stayed 1 night in Aug 2023
Response from Ava on Sep 12, 2023
Hi, Chelsey! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

Scott

Disliked: Cleanliness, property conditions & facilities, room comfort
Read this BEFORE you book!
The entire experience was a nightmare. I used this company to book our room, mistake #1. CLEARLY, anyone can list anything, that they deem sleep-able, as a room. Our first room key opened the door to a room that was piled with clothes and was about 95 degrees. The second key opened the door to a room that was about 90 degrees and smelled so bad we couldn’t even walk across the room. After reporting this one to management they offered us another room. My husband told them that they could just give us a refund but of course they can’t because we booked through this company. Management said that if we would look at room #3, should we decline, they would not contest it when they were contacted. We were escorted to the room, which was about 80 degrees with the a/c running. It didn’t smell as bad as the other and appeared to be slightly cleaner, so in an extremely exhausted state, we accepted the room. We discovered that ALL of the knobs were removed from the a/c unit so that wasn’t getting any better. The woman who escorted us returned, unprompted, with a candle and air freshener. That should tell you the condition of the air. We decided that we could stay long enough to get a good nap then get back on the road. I checked the shower and it wasn’t filthy so I decided to jump in. When I removed my shoes, I realized where the odor was coming from. The carpet was beyond funky. We literally kept our shoes on the entire time, only removed for the shower and the bed. Not done….
Stayed 1 night in Aug 2023
Response from Tim on Sep 12, 2023
Hi, Scott! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Tim

6/10 Okay

Keith

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from Ava on Sep 12, 2023
Hi, Keith! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Ava

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ammy on Jul 22, 2023
Hi, Michael! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.

10/10 Excellent

Juan

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything very convenient and great service.
Stayed 1 night in Jun 2023
Response from Ammy on Jul 16, 2023
Hi, Juan! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
I would never stay there again because the room was dirty. The bathroom wasn't clean and the towels where also dirty. The sheets had stains and the toilet was dirty too. It took a while for the room to cool cause it was very hot when we got there. The nice thing about it was the receptionist was very nice. She switch me rooms but the other room was in the same condition.
Stayed 1 night in Jun 2023
Response from Maria on Jul 5, 2023
Hi, Helen! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Maria

6/10 Okay

Ryan

Stayed 2 nights in Jun 2023
Response from Noah on Jul 5, 2023
We are extremely sorry to know this, Ryan! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The floors were filthy, the bedding looked like it hadn't been washed and one room had no towels in it.
Stayed 2 nights in Jun 2023
Response from Lisa on Jun 24, 2023
Hi, Jennifer! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

10/10 Excellent

Cinthya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice room
1-night stay: clean room, comfy bed and had all the amenities needed - Lea at front office was so very nice and helpful.. much appreciated!
Stayed 1 night in Jun 2023
Response from Lisa on Jun 24, 2023
Thank you so much for the wonderful rating, Cinthya! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

2/10 Terrible

henry, Kenner

Business traveller
Nasty place ..
Stayed 1 night in Jun 2023
Response from Lisa on Jun 24, 2023
Hi, Henry! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

2/10 Terrible

steven

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Better off to sleep in car & shower at gas station
First room i had had broken furniture, no light fixture in bathroom, no remote for tv, dead bugs in drawer (i was looking for remote). I switched rooms but only difference was there was a remote. I had been up 27+ hours and driven 800 miles, so i fell asleep. When i got up in the morning and tried to take a shower i found out it didn't work, and the coffee pot was missing parts and was filthy. Complained the management but they had an attitude. Prepaid for two nights but had to leave after one due to conditions.
Stayed 2 nights in May 2023
Response from Lisa on Jun 24, 2023
Sincere Apologies, Steven! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Lisa

2/10 Terrible

Lester

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lisa on Jun 24, 2023
We are sorry to disappoint you, Lester! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Lisa

2/10 Terrible

Lester

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Tha stay was one of the worst I’ve ever stayed anywhere if not the worst
Stayed 1 night in May 2023
Response from Lisa on Jun 24, 2023
Hi, Lester! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Lisa

2/10 Terrible

Lester

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever
Stayed 1 night in May 2023
Response from Lisa on Jun 24, 2023
Hi, Lester! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

10/10 Excellent

Tiffany

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I had my dog , and very quite
Stayed 2 nights in Apr 2023
Response from Lisa on Jun 24, 2023
Thanks for taking out your valuable time to rate us, Tiffany! We will work even harder to make your stay a memorable one :) Regards, Lisa

10/10 Excellent

Shantel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL
It was a nice hotel and very clean I must say I will be returning weneva I’m n town
Stayed 1 night in Apr 2023
Response from Lisa on Jun 24, 2023
Hey Shantel! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa

4/10 Poor

Shannon

Disliked: Cleanliness, property conditions & facilities
2/10
The room was supposed to be a non-smoking room. It REEKED of pot. I am rather allergic, so I spent the entire time nauseous. When I mentioned it to the manager, his response was that he "would tell housekeeping to leave the door open to let it air out." The bedding was at least clean but VERY stained. The room itself was in disrepair and in need of attention. I have no idea how the shower was, I wasn't willing to brave it. I will absolutely skip this place next time.
Stayed 1 night in Apr 2023
Response from Lisa on Jun 24, 2023
Hi, Shannon! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Lisa

4/10 Poor

Nancy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed bugs in our room.
Stayed 1 night in Apr 2023
Response from Lisa on Jun 24, 2023
Hi, Nancy! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa

2/10 Terrible

Lester

Disliked: Cleanliness, amenities, property conditions & facilities
Worst stay ever
Stayed 1 night in Apr 2023
Response from Lisa on Jun 24, 2023
Hi, Lester! We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead. Regards, Lisa

10/10 Excellent

Tiffany

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 weeks had my Dog and very quite
Stayed 1 night in Apr 2023