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Reviews of Hotel Misión Express Mérida Alta Brisa

3 out of 5
Hotel Misión Express Mérida Alta Brisa
Calle 20 No. 255, entre calles 15 y 19, Fraccionaliento Altabrisa, Mérida, YUC

Reviews

7.6

Good

Rating 10 - Excellent. 267 out of 913 reviews" "
Rating 8 - Good. 338 out of 913 reviews" "
Rating 6 - Okay. 186 out of 913 reviews" "
Rating 4 - Poor. 78 out of 913 reviews" "
Rating 2 - Terrible. 44 out of 913 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

wedige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Bernhard

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in staff was rude
Stayed 2 nights in Mar 2024

8/10 Good

Sung Jei

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is convenient to go shopping.
Stayed 4 nights in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Peter

Stayed 2 nights in Dec 2023

10/10 Excellent

CARMEN ALICIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Abram

Stayed 1 night in Nov 2023

8/10 Good

Joseph

Stayed 2 nights in Sep 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is very good.
Stayed 2 nights in Aug 2023
Response from Rosy Cruz on Sep 18, 2023
Buenas tardes Sr. William.En nombre de todo nuestro equipo nos complace saber que su estancia fue la esperada, muchas gracias por sus comentarios los cuales nos ayudan a mejorar nuestros servicios, esperamos de nuevo muy pronto su visita.saludos

10/10 Excellent

Yoldi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Lazaro, Miami

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 5 nights in Aug 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great! except for one thing. Walls are paper thin and I was able to eavesdrop all the business plan of our next door neighbor during a very obvious) conference call she was having.
Stayed 2 nights in Aug 2023

8/10 Good

Leslie

Stayed 1 night in May 2023
Response from Reservaciones on Jun 22, 2023
Buen dia Srita. Leslie. esperamos que su estancia haya sido la esperada, agradecemos se tome el tiempo de escribirnos ya que sus comentarios nos ayudan a mejorar nuestro servicio, esperamos tenerla de nueva cuenta pronto en nuestra ciudad.saludos

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in May 2023
Response from Reservaciones on May 31, 2023
Buenas tardes.En nombre de todo nuestro equipo nos complace saber que su estancia fue la esperada, muchas gracias por sus comentarios los cuales nos ayudan a mejorar nuestros servicios, esperamos de nuevo muy pronto su visita.saludos

8/10 Good

lori

Liked: Cleanliness, property conditions & facilities
Had eye surgery at Altavisión oftalmología especializada - the hotel was only a 7 minute walk away as well as being close to the Plaza Altabrista shopping Mall. Only problem - could not find the restaurant or breakfast that are listed under "Hotel Amenities"
Stayed 1 night in Mar 2023
Response from Reservaciones on Apr 6, 2023
Buenas tardes.En nombre de todo nuestro equipo nos complace saber que su estancia fue la esperada, muchas gracias por sus comentarios los cuales nos ayudan a mejorar nuestros servicios, esperamos de nuevo muy pronto su visita.saludos

10/10 Excellent

Raineldo

Travelled with partner
Liked: Staff & service, property conditions & facilities
The breakfast was great. We expected continental but got a full breakfast.
Stayed 3 nights in Feb 2023
Response from Reservaciones on Mar 13, 2023
Buenas tardes.En nombre de todo nuestro equipo nos complace saber que su estancia fue la esperada, muchas gracias por sus comentarios los cuales nos ayudan a mejorar nuestros servicios, esperamos de nuevo muy pronto su visita.saludos

8/10 Good

Oguire

Stayed 1 night in Feb 2023
Response from Reservaciones on Mar 13, 2023
Buenas tardes.En nombre de todo nuestro equipo nos complace saber que su estancia fue la esperada, muchas gracias por sus comentarios los cuales nos ayudan a mejorar nuestros servicios, esperamos de nuevo muy pronto su visita.saludos

10/10 Excellent

Bertha

2/10 Terrible

Lourdes

Stayed 1 night in Nov 2022

8/10 Good

cathrene

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Very good value for money. I would return as a guest.
Response from Administracion on Nov 8, 2022
gracias por compartirnos sus comentariosesperamos tenerlos de nueva cuenta con nosotros.saludos

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
The hotel is in a very quiet area of the city; the beds are comfortable and have 4 pillows each, which is unusual and very convenient for us; the cleanliness is very good and the temperature control measures and use of masks for access very strict; the included breakfast is very basic but sufficient.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2021
Response from Hotel Misión Express Merida Altabrisa on Jul 13, 2021
Estimado Huesped Gracias por elegirnos. En nombre de todo nuestro equipo queremos agradecer sus comentarios los cuales son de mucha utilidad para nosotros y mejorar nuestros servicios,, así mismo darle a conocer que seguiremos trabajado para seguir cumpliendo sus expectativas y, si es posible, incluso superarlas. Esperamos seguir disfrutando de su visita en un futuro para podérselo demostrar. Muchas gracias por su confianza. Atte.: Hotel Misión Express Merida Altabrisa

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien para una noche
esta bien para una noche. el baño pésimo
Stayed 1 night in Apr 2021
Response from Gerencia General on Jun 7, 2021
buenas tardes estimado huésped, en nombre de todo el equipo de hoteles Misión Express le extendemos nuestro agradecimiento por sus comentarios los cuales nos sirven para mejorar nuestro servicio . Por el momento nos encontramos remodelando algunas areas para mejorar su experiencia. esperamos su pronta visita. saludos cordiales

8/10 Good

Cory J Lingelbach

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel regarding location and pricing. Clean maintained and front desk persons were good.
Stayed 2 nights in Apr 2021
Response from Gerencia General on Jun 7, 2021
buenas tardes estimado huésped, en nombre de todo el equipo de hoteles Misión Express le extendemos nuestro agradecimiento por sus comentarios los cuales nos sirven para mejorar nuestro servicio . esperamos su pronta visita. saludos cordiales

6/10 Okay

LeonelEspinosa, Cd. del Carmen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
La cama no estaba limpia al momento de entrar. El telefono de mesa no esta funciono, segun me dijeron se quemo el cable. A lo que pregunto, que dice tu plan diario de mantenimiento?
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Location and security neighborhood. close to bus station.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2020

8/10 Good

Hectorc, Mexico

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location, some areas of hotel seem dated. Lift can be updated for sure.
Stayed 2 nights in Oct 2019
Response from General Manager Hotel on Oct 28, 2019
Dear Guest, we appreciate your comment, it is an area of opportunity where you work, to give a better service, we hope to see you soon. Respectfully

6/10 Okay

Santiago

Liked: Cleanliness
Stayed 1 night in Sep 2019
Response from Director on Oct 12, 2019
Estimado Sr. Santiago, nos podrá ampliar un poco mas de información sobre el motivo de su calificación para poder resolver los detalles que no encontró de su agrado, quedamos pendientes, Cordialmente, Director General Fermín Vázquez

10/10 Excellent

FranciscoMay, Bellflower ca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay pretty calm and secure at night
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was great
Stayed 1 night in Apr 2019

8/10 Good

Kat, Bratislava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed around 6 weeks. The room and whole property was clean and well taken care off. Even though some of the staff struggled with English [like me with Spanish :) ], everyone was exceptionally friendly. There is a big supermarket pretty much next door and big mall in walking distance (5 min), 24hr Oxxo across the street, ADO bus station also in walking distance (10 min). There's a vending machine with limited snacks and beverages on the property. The fitness center is small - 2 treadmills operated by a "key" that has to be picked up from the front desk, 2 stationary bikes.
Stayed 10 nights in Mar 2019

6/10 Okay

leonor

Liked: Cleanliness, property conditions & facilities, room comfort
Gray area
It was good overall. Very good area.the only thing was the shuttle service never happened.never explained needed to book ahead and only took one booking at a time. Not my idea of a service shuttle.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 6 nights in Dec 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Far from center area, but breakfast is great.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Closeness to the shoppimng malls 2. Free shuttle service
Stayed 2 nights in Dec 2018

6/10 Okay

Miguel

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Nice but far from downtown
Was a last minute choice but better than expected even though it was far from downtown and most attractions it was still good.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Our stay was nice. The room we stayed in needed a little touch up work done to walls as regard to painting. Overall it was not that bad. Manuel was very helpful and friendly.
Stayed 1 night in Nov 2018

8/10 Good

Paco, Belize

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just loved the overall stay at hotel. Will plan same hotel again next time.
Stayed 2 nights in Oct 2018

6/10 Okay

Terri

Acceptable
The hotel is acceptable for the price. It felt a little old and needing maintenance. Only one of the two elevators was working.
Stayed 1 night in Sep 2018

8/10 Good

Rudy, BZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bed, nice staff, good breakfast, very poor WiFi in the room.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

6/10 Okay

Eduardo

Disliked: Cleanliness, property conditions & facilities
Bad experience
It was a shock to see the hotel on these conditions. It needs maintenance everywhere. I have to change twice a room because in one of them AC was noisy and on the second one it was dripping water in big quantities. On the other hand, cleanliness was not there. Check in take some time.
Stayed 2 nights in May 2018

10/10 Excellent

Elizabeth, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Everyone makes you feel at home.
Stayed 9 nights in Apr 2018