Exterior
Check availability

Reviews of Hotel Embajadores

2.5 out of 5
Hotel Embajadores
Calle 61, 534, Mérida, YUC

Reviews

7.2

Good

Rating 10 - Excellent. 83 out of 322 reviews" "
Rating 8 - Good. 112 out of 322 reviews" "
Rating 6 - Okay. 52 out of 322 reviews" "
Rating 4 - Poor. 38 out of 322 reviews" "
Rating 2 - Terrible. 37 out of 322 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sergio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly
Stayed 5 nights in Feb 2024

8/10 Good

Yoshio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Jan 2024
Response from Administración on Jan 17, 2024
Agradecemos su atención

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 4 nights in Jul 2023
Response from Thank you for staying here on Aug 25, 2023
We appreciate your comments and assessment of our service. Greetings!!

8/10 Good

carlos

Stayed 1 night in Jun 2023

4/10 Poor

Javier

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service
Demanded bribe / hidden fee
The hotel lacks a good conduct of hospitality and service. The problems started with check in. The front desk attendant would not admit us at check in time. Her reasoning was that the 2 double bed room was booked under my name and not for a second adult. The hotel rules clearly state “Base rate is for 2 guests”. The attendant demanded an extra charge or a bribe to allow both of us to use the 2 double beds. I contacted hotels.com and they made several unsuccessful attempts in several hours to contact the property. I was left without the room I paid for because the hotel would not honor the written rules of their own agreement. Do not book. Hotel Embajadores does not make their guests feel welcome.
Stayed 2 nights in Mar 2023
Response from Administración on Mar 31, 2023
We value your comment. The fee I paid was for early entry, they have entry and exit times. The rate is assigned by the number of people and not by room.

2/10 Terrible

Chris

Disliked: Amenities, property conditions & facilities
This hotel is not as represented by the pictures on Expedia. All of the equipment in the gym was nonfunctional, some in pieces on the floor. The curtains in my room had hiles in them, and we're falling off the rods. The elevator did not work for my entire stay, and staff informed me that it had not worked for a long time. Some of the room numbers on the doors we're falling off. The walls in my room had foot prints on them. This hotel needs to be demolished or complete gutted.
Stayed 4 nights in Jan 2023
Response from Administration on Mar 31, 2023
thank you for your comment

8/10 Good

francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few blocks from all. Great location. Pleasant stay. We spent the day at Progreso Beach and came back to sleep at this property.

8/10 Good

Lucrecia

Liked: Amenities
Disliked: Cleanliness, staff & service
Extremely dirty, no solution from the front desk. Some maintenance problems in rooms (leaks, paint) Loud karaoke next door until midnight. Convenient location. I would not stay there again even if the price is good.
Stayed 2 nights in Aug 2022
Response from Administración on Aug 23, 2022
Agradecemos su comentario

8/10 Good

Bonnie

Liked: Cleanliness, property conditions & facilities, room comfort
Fine
It was clean. The A/C worked great. Our phone never worked the whole time we were there, though we kept asking for the change. Still- it was clean and cool And inexpensive . Would stay again.
Stayed 1 night in May 2022

2/10 Terrible

Carlos

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible experience. hotel looked very old and no maintenance. No keys for the rooms!! yoy had to ask front desk to open your room for you. And not friendly at all. never come back.
Stayed 1 night in Apr 2022

4/10 Poor

ROBERTO

Travelled with group
Liked: Cleanliness, staff & service
No hot water the elevator broken and door key no work
Stayed 1 night in Apr 2022
Response from Administración on May 5, 2022
Le ofrecemos una disculpa por las complicaciones que se presentaron en su estancia a consecuencia del apagón general que tuvimos.

10/10 Excellent

Patricia Helena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, personnel is friendly and helpful.
Stayed 2 nights in Mar 2022
Response from Administración on Apr 13, 2022
Gracias por su compartir con nosotros

2/10 Terrible

Kathleen

Stayed 3 nights in Mar 2022
Response from Administración on Apr 13, 2022
Gracias por su aportación.

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to center
Stayed 2 nights in Feb 2022
Response from Administración on Apr 13, 2022
Gracias por su visita.

8/10 Good

Mayke

Liked: Cleanliness, amenities
The price is very afforadble for a three star hotel, it's an open concept modern building, the rooms are large, no windows to open but a glass wall. It is atatched toa cute restaurant very well priced, whcih makes it more convenient. It nees more delicate TLC and care as my bathroom had a leak and a sewage smell. Mainly nationals stay in there, in and out, so wear and tear is evident. The front desk girls are basic, and offer no real customer service but a transactional interaction. Your key is here ...and bye....
Stayed 6 nights in Feb 2022
Response from Administration on Apr 13, 2022
Thank you for your comments, we value them to offer a better service.

10/10 Excellent

phu tuong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good all
All good. 3 blocks to main square Pool had care every day. Next door bar loud at evening until 9 pm ?? Real satisfied staying
Stayed 2 nights in Jan 2022
Response from Administración on Feb 2, 2022
Thank you for your comment, it was a pleasure to receive you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff and the pool. The night staff at the reception desk spoke English exceptionally well. My one complaint was the number of mosquitoes in my hotel room. I think this was due to housekeeping keeping my door open each day when they cleaned.
Stayed 7 nights in Jan 2022
Response from Hotel Embajadores on Feb 6, 2022
Thank you for your comment, we hope to have you back soon, have a good trip!

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Awesome
Stayed 3 nights in Jan 2022
Response from Administración on Feb 2, 2022
Thank you for your comment, it was a pleasure to receive you.

8/10 Good

Adam

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good WiFi. Decent nearby restaurant.
Stayed 3 nights in Jan 2022
Response from Administración on Feb 2, 2022
Thank you for your comment, it was a pleasure to receive you.

10/10 Excellent

Takahiro

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was good value to stay.
Stayed 2 nights in Dec 2021
Response from Administración on Feb 2, 2022
Thank you for your comment, it was a pleasure to receive you.

4/10 Poor

Daniela

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Terrible service
We had a problem with the door not closing properly and they moved us from the first floor to the second floor at the very end of it, the room practically hidden and it didn't have a doorknob like the others (a regular key one, not electronic like the others). They clearly had other rooms available, either on the first or the second (but not so hidden away), but they chose to give us the room hiding at the end of the corridor.
Stayed 5 nights in Oct 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
En Road trip pendant 3semaines au Mexique, malheureusement cet hôtel est le pire... Pour faire court : Pas d'eau chaude, pas de WiFi et pas de petit déjeuner Pour la longue histoire : Je suis arrivé dans une chambre sans clim, j'ai du réclamer la télécommande... On m'a donc changer de chambre après 5mon à faire mine de chercher celle ci.. Lorsque j'ai demandé où était le petit déjeuner, on m'a simplement répondu qu'il n'y en avait pas.. Hors j'ai payé un supplément sur expédia pour l'avoir. On a finalement accepté et on m'a demandé de venir le lendemain matin à 8h le chercher. J'y vais. ..on me dit qu'il arrive dans 40min,jattends 50min puis je retourne à la réception pour qu'on me dise que je vais finalement prendre le petit déjeuner dans un hôtel à côté. Bref.... Je ne recommande pas du tout.
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Everything is a bit run down. Gloomy lighting which could easily be remedied by using warm toned energy efficient bulbs. No hot water! I really did not appreciate taking cold showers every day.
Stayed 12 nights in Mar 2020
Response from arleti koyoc on Apr 7, 2020
thanks

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Ok hotel, poor service.
The hotel has a fairly good location only 3 blocks from the main square. It is very nice on the outside and inside the property. The rooms themselves were fairly clean, the beds comfortable. The towels were hit and miss, sometimes new and bright, sometimes they had stains, rips and off-grey colour. The greatest drawback was the service which was rather poor. Unfriendly staff who seem to make a point of ignoring the guests and often don't even acknowledge their presence. Based on reviews on other sites service issues have been an ongoing problem for years. Management would be wise to implement some staff training. Not planning on coming back.
Stayed 3 nights in Dec 2019
Response from Arleti Koyoc on Jan 4, 2020
Thank you very much for your comments, they are important to us.

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Arleti Koyoc on Sep 6, 2019
Gracias por su tiempo, le esperamos pronto

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location.. the cleanliness & maintenance very poor... We were offered a tiny room (no room to open our suitcase), no hot water, not enough towels.. we were moved to a slightly larger room on the 2nd day.
Stayed 2 nights in Dec 2018
Response from Arleti Koyoc on Jan 2, 2019
Hello good day Thank you very much for your comments. We are taking note to correct those errors. regards

6/10 Okay

CRISOLOGO

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2018
Response from ARLETI KOYOC on Jun 30, 2018
ESTAMOS A SUS ORDENES

4/10 Poor

Erik, North Carolina

Liked: Cleanliness, room comfort
Disliked: Staff & service
Near Downtown Merida
Disappointed with customer services, they were not able to fix the problem with the internet during my stay with my family. They said they would fix it, but didn't. I am a Network Engineer and I would have fixed the problem myself, but I'm not the contractor, but the client and my stay was unpleasant.
Stayed 2 nights in Jun 2018
Response from ARLETI KOYOC on Jun 27, 2018
WE ARE SORRY MANY, FOR THE PROBLEMS INVOLVED

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad experience
I didn’t have a good experience my first room the A/C wasn’t working properly. I had a requested when I booked and I had to remind them about it when I arrived and waited a while for my request. On my 2nd day I had to switch room due to the A/C. The new room, the sink was leaking, other than day everything was the same. I had to stay there because I wasn’t going to switch rooms for a 3rd time. I wouldn’t recommend this hotel, unless that’s the only option you have.
Stayed 4 nights in Mar 2018
Response from Arleti Koyoc on Apr 10, 2018
Thank you very much for your comments, we take note of what you do not like and we will be changed to improve

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Arleti Koyoc on Apr 15, 2018
GRACIAS POR SU VISITA

10/10 Excellent

Richard, Pearland Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Nice hotel, everything was booked and was luck to find a descent Hotel. Affordable and close to center/ Grand Plaza.
Stayed 1 night in Jan 2018
Response from Arleti Koyoc on Jan 10, 2018
Thank you very much for your comments. Have an excellent day.

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hotel. Beds were soft, rooms clean but didn’t have Hot Water.
Stayed 1 night in Nov 2017
Thanks for your comments, we will be working to improve the service. Nice day !

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay there. Be safe!
I had the most horrible experience ever since I received a call in the middle of the night through the front desk from a so called "Comandante" threatening me who really wanted to blackmail or extort me. Obviously the front desk guy was involved since he knew my name and where I was from It was awful.
Stayed 4 nights in Sep 2017
We apologize for the misunderstanding

4/10 Poor

Natalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic hotel with good location
This hotel has very basic amenities. The rooms are overall clean. No hair dryer, one air conditioner unit that didn't run that well. The restaurant attached to the hotel had mediocre breakfast options. The only positive was location. The hotel was about a 5 minute walk from the big plaza.

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't like it

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pete,s Merida trip
Over all, great deal for the money, the only complaint is traffic noise, but considering this is Merida (narrow streets, alleys) all hotels are going to have this problem to an extent.

4/10 Poor

rebecca, California

Disliked: Cleanliness, property conditions & facilities
Just ok
This last night was better than the first 2 nights. But saw many other better hotels around the same area.

4/10 Poor

Rebecca, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here for past 5-6 yrs. But this will be last time. Hotel has gone downhill. Deteriorating little by little. We were on bottom floor, and heard every little noise that everybody made in there rooms. Nice people but probably wont be back. I have reserved for this Saturday just becuz i already reserved it. Nothing i can do about it now. Next trip we will probably go to another hotel.

4/10 Poor

GREGORY T, Middletown California

Disliked: Cleanliness
A itchy and after all pleased.
Overall after they took action pleaseant stay, gentle staff.

2/10 Terrible

Dusan T.

Disliked: Cleanliness, staff & service, room comfort
One night stay - family trip
Hotel in a very poor condition. Breakfast which should have been a part of special deal for free was rejected to be served with explanation that the breakfast is not included. Hotel is not recommended.

6/10 Okay

marina, korea

Liked: Staff & service
Disliked: Property conditions & facilities
I thought the only good thing about this hotel was the swimming pool, but now that my daughter is having an ear infection after she had some time in there, well.. To be fair, all the helpers there were very kind.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Pleased
Nice staff Adequate rooms Good condition for that part of town and price Road noise for those with rooms along the street. Request interior rooms.

2/10 Terrible

Mariela, Napa Valley, 55 Presidents Cir, Yountville, CA 94599, USA

Disliked: Staff & service, room comfort
THE WOST HOTEL IN MEXICO:
The staff was very unfriendly. Upon my arrival I had been in Chiapas in the middle of a jungle and I was a bit under dressed and my sister walked up to the hotel and the security guard asked her ¨What are doing here.¨ I was so upset because we had the reservation there and from that point I did not feel welcomed. I have stayed at 5 star hotels in Paris, Rome and Playa del Carmen and this was a 4 star hotel in Merida! I couldnt believe the nerve this guy had. It was simply rude! The next day I asked for my key but I had forgotten my room number because I only wanted to stay at this hotel for the sole purpose of sleeping not because it was so beautiful. I asked the front desk and the supervisor was there helping the front desk personelle and to my astonishment she was so rude. She gave me attitude because I didnt know my room number. I wanted to freak out on her but I kept my calm. The last day I was there I saw a huge cockaroche!!!! it was so discusting! I had to run out my room I ve never seen one before. I dont recomed this hotel at all. I do recomend hotels in Oaxaca, Valladolid, Palenque and Playa del carmen and Playa Car these were the best hotels ever

10/10 Excellent

Ruben, Villahermosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bueno en general, la limpieza demoraba un poco por la falta de personal, pero en general los espacios son adecuados.
Stayed 5 nights in Apr 2024

6/10 Okay

Jacqueline

Liked: Cleanliness
Stayed 2 nights in Apr 2024

6/10 Okay

Lariza

Disliked: Property conditions & facilities
La habitación que nos toco tenía aspecto de que no se le da mantenimiento
Stayed 2 nights in Mar 2024

6/10 Okay

Angela

Liked: Staff & service
Elevador fuera de servicio, Restaurant y gym fuera de servicio, la habitación limpia acorde a las fotos

6/10 Okay

Maria isabel

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Control de tv fallando, elevador no funciona y el cuarto no estaba listo para ser ocupado.
Stayed 2 nights in Mar 2024