Sundeck

Reviews of Barceló Hamilton Menorca - Adults Only

4 out of 5
Barceló Hamilton Menorca - Adults Only
Passeig de Santa Agueda, 6, Es Castell, Menorca

Reviews

8.4

Very good

Rating 10 - Excellent. 128 out of 313 reviews" "
Rating 8 - Good. 130 out of 313 reviews" "
Rating 6 - Okay. 38 out of 313 reviews" "
Rating 4 - Poor. 16 out of 313 reviews" "
Rating 2 - Terrible. 1 out of 313 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities, room comfort
Lovely relaxing stay
Lovely staff breakfasts good receptionists amazing fantastic room 102
Stayed 10 nights in Sep 2023
Response from Sara Sánchez Guest Experience Manager on Oct 12, 2023
Dear Elizabeth, Thank you for your positive feedback.We are delighted to hear that you had a lovely and relaxing stay with us. It's great to know that you found our staff to be friendly and our breakfast offerings enjoyable. We appreciate your kind words about our receptionists and are thrilled that you were satisfied with your room 102. We take pride in maintaining the cleanliness of our hotel, and we apologize if it did not meet your expectations. We will address this issue with our housekeeping team to ensure a better experience for future guests.We look forward to welcoming you back on a future occasion. Best regards,Sara SánchezGuest Experience Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Sep 2023

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 5 nights in Jul 2023
Response from Hotel Barceló Hamilton Menorca on Aug 23, 2023
Good morning,thank you very much, we hope to see you again some other time.Take care of yourselves.Caty Berzosa - Reception Manager

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views from superior sea view room, always something to watch on the channel to Mahon. Disappointing that there was no access to sea bathing but pools were pleasant. Bed very comfortable. Breakfast buffet was standard and the evening buffet we tried one night only as rather basic. Staff all very positive and helpful
Stayed 3 nights in Jul 2023
Response from Sara Sánchez Guest Experience Manager on Jul 7, 2023
Dear Rosemary, We appreciate that you took the time to share your experience with us.We regret that we weren't able to meet your culinary preferences on this occasion, some more details on which aspects we could improve would be welcome, to help us to enhance future dining experiences for our guests. We are pleased that, nevertheless, you had an enjoyable stay with us. We are glad you enjoyed our pool area. We thank you for highlighting the high standards of our installations, being fully aware that this is of primary importance for our guests to feel comfortable in our hotel, our housekeeping team undertakes a thorough cleaning of our installations and rooms on a daily basis. We are grateful for your compliments towards our team members, whose kindness and helpfulness is one of our hotel's greatest strengths and we promise to congratulate them all on your behalf for their contribution to your well-being whilst in our hotel. We look forward to the pleasure of welcoming you back on futuee occasions. Best regards,Sara SánchezGuest Experience Manager

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff brilliant. Excellent breakfast.
Stayed 4 nights in May 2023

10/10 Excellent

STUART

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in lovely Es Castell.
Great location, and mostly accessible (my wife is temporarily physically challenged and uses a cane to slowly get around). Receptionist Nicole (with the Scottish accent) was superb and made our stay even better! She is a treasure! As a retired architect, I noticed items that are in need of maintenance. The baseboards in the hallways need to be replaced with correct materials that will withstand wear and tear (entirely the wrong material, currently), and corner guards should be installed. The lobby bar could be better, with a greater range of drinks and a bit more "atmosphere". Apart from these minor issues, we would recommend this hotel to everyone!
Stayed 5 nights in Sep 2022

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean hotel, fabulous facilities with one of the best breakfast buffets we have experienced
Stayed 2 nights in Sep 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Es Castell
Lovely hotel in great location. Friendly staff, nice pool area. Good rooftop bar with whirlpools. Breakfast buffet was very good with lots of choice. Would recommend
Stayed 3 nights in Sep 2022

10/10 Excellent

Hugh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful team providing excellent service. Sea view room best option.
Stayed 21 nights in Aug 2022

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great everything Was fantastic Only negative was having to Leave
Stayed 4 nights in Aug 2022

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Pablo, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the bay and ideal location for walking around Es Castell
Stayed 2 nights in Jun 2022

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The air conditioning was warm at best ..tried 2 rooms …for a new hotel totally unacceptable, In the plus side great location awesome staff amazing views.
Stayed 1 night in Jun 2022

8/10 Good

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great looking property, in the room the shower hose leaked, a lot of the fittings were loose. The tube light did not work and the air conditioning seemed a bit hit and miss.
Stayed 5 nights in May 2022

8/10 Good

Jorge Luis, Doral

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a very good location and the lobby and pool are very good. The port is nearby with very good restaurants. Did not like the set up of the bathroom with little privacy. Parking in the hotel is somewhat complicated as you have to use an off the property lot. Had a hard time plugging in my electronics since its a different system. Hotel dis not have the adapters and had to walk to the Chinese bazaar (about a 10 minute walk) to buy the adapters. Front desk and breakfast staff were always very polite and very helpful. The room was cleaned and served nicely every day.
Stayed 5 nights in Aug 2021

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Great facilities.
Great facilities. Remodeled. Nice pool area. Friendly staff.
Stayed 6 nights in Aug 2021

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Great hotel, lovely staff, absolutely fabulous location!. Will definitely book again.
Stayed 2 nights in Aug 2021
Response from Guest Experience Manager on Sep 2, 2021
Dear Colin, Thank you for such a positive review. We are glad to know your time with us was a great experience and that you appreciated our location. Such feedback encourages us to continue to uphold our high standards and quality service. We look forward to seeing you again. Kind regards, Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is exactly as described and as per the photos. Great location and views. Rooms have great air conditioning. Highly recommend.
Stayed 3 nights in Aug 2021

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, room comfort
Really, really nice hotel
Absolutely lovely hotel. Lovely suite, excellent breakfast, and a short walk to a delightful bay full of bars and restaurants. A drink on the roof is a must. We hadn't booked it - hotels.com helpfully cancelled the hotel we had booked then refused to help, meaning we had to book this hotel with no notice.
Stayed 2 nights in Jul 2021

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for solo travellers
Great location, lovely staff.
Stayed 3 nights in Jul 2021

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and sane stay amid Coronavirus
First trip since lockdown began due to the Coronavirus outbreak. Both hotel and staff working _very_ hard to operate in line with restrictions. I felt that everything was organised, clean - and I felt safe. However, couldn't quite give the max stars as there were some things removed due to lack of guests/restrictions (e.g. coffee in room, sky bar was closed)
Stayed 7 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well positioned, bright, clean and well equipped. Would recommend rooms with sea view balconies.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location with bonus of 2 pool areas (one on the roof with stunning views).Close to bay with parade of lovely bars and restaurants. Buffet excellent value (b/fast and eve).Staff very efficient and friendly.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the views and the staff. Good breakfast and awesome pools
Stayed 2 nights in Aug 2019

8/10 Good

Roger&Claire, Lincolnshire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel was good and the roof terrace sun deck with the jacuzzis and amazing view of the harbour entrance was outstanding. We were B&B only, breakfast was good with fine selection. Rooms were very clean if not huge, we had a slight faff not getting a room with a balcony as requested (resolved next day) and very minor point that tea and coffee in the room wasn’t always replaced. Stay there again, definitely.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, with room some room to improve.
Pros: -Beautiful hotel with wonderful pool and roof mini-tubs. -location fantastic. -good service although some staff didn’t seem particularly happy (understandable). -good facilities to use pre/post check-in/check-out (showers downstairs etc) Cons: -A lot of added costs to factor (eg the safe in the room costs €30 to “activate” and pool towels are charged €3 for a “refresh” after a €20 deposit per towel). This is quite strange given how much you pay for the room already! -Our room (330) smelled incredibly damp and had a foul sewer smell coming through the drains - admittedly we didn’t ask to move as we were only there for 3 nights but it wasn’t pleasant.
Stayed 3 nights in Aug 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely modern hotel made even better by the staff. From check-in to the cleaners very friendly. Pool area slightly shaded but changes as the sun moves around not a bad thing in the heat of the summer! The blue ‘sky’ bar on the other hand is the opposite! ..It can get windy up there! Stunning views too. Out of the hotel hook a right and follow the coast round to a little harbour and there is a good selection of restaurants 5-10 mins walk. Go the other way and through the narrow streets of the village to the bus stop and less than €2 will get you into Mahon itself. Definitely worth a visit. Get a hire car to go to the beaches though... something like 200 around the island. Again well worth it. Lots of history through the eons to see. Biggest advantage for us at least is it’s adults only!
Stayed 7 nights in Aug 2019

10/10 Excellent

TonyG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An adult only hotel with very helpful staff and relaxed atmosphere.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great property. Clean. But it’s hard work to get the things that should be simple. During our stay (5 days) the temperature did no drop below 30C yet Water was never replenished. This is poor. Safe requires a 50€ Deposit and a daily charge. Poor. Several other things. These aren’t deal breakers, but as a laying guest these should be laid on and @just happen”
Stayed 5 nights in Jul 2019

10/10 Excellent

JA, Wiltshire

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for couples. Great local bars and restaurants. Stylish, very comfortable hotel.
Stayed 6 nights in Jun 2019
Response from Guest Experience Manager on Jun 16, 2019
Dear guest, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests and to know that we did it with you give us great joy. We hope to have the opportunity to have you with us on a future occasion. Best regards,

10/10 Excellent

gina, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really relaxing ... just what we needed. Stayed here last in 1977, so it has changed quite a bit. Adult only now. Check in was easy. Stayed in Junior Suite with sea view. Not sure about the semi open bathroom but we managed. Bed was comfy with plenty pillows and the toiletries were brilliant. Buffet breakfast was ok. Coffee machine kept breaking down. Staff were friendly.
Stayed 5 nights in May 2019

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for getting away from it all.
Ideal for what we wanted - a complete break from it all. The hotel is located a short stroll from various eateries in one direction, with a short simple bus ride into Mahon in the other, Bus is a flat fare into Mahon, every 30 mins. There was a slight paperwork issue on arrival ...... they didn’t seem to be expecting us, but after an initial scary 15 minutes or so, it was all resolved.
Stayed 4 nights in May 2019
Response from Guest Experience Manager on Jun 16, 2019
Thank you for your comment

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Eleana, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente location. Good Breakfast included. Walking distance to everything. Good entertainment at the end of the day and activities during the day. This is a plus in this hotel. Good spa service.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun, Spa, and Sea
This was my second visit to the hotel and it was as good as I remember. The facilities, food, staff, rooms, and spa were excellent as always. The roof top pools have awesome views. The reception desk would benefit from more staff as check out was quite slow but that could have been because it was towards the end of the season. But as always, it was perfect for a long weekend break and will visit again next year.
Stayed 3 nights in Oct 2018

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice plcase. Clean rooms and lovely roof bar. Great enetertainment each evening although full of older people. Only issue was that I could hear snoring from a neighburing room. Could have better sound insulation. Also the jaccuuzi sas a bit chilly.
Stayed 2 nights in Oct 2018

8/10 Good

Sueb, Sunderland

Liked: Property conditions & facilities
Beautiful hotel, small pool but sky bar ( roof top) bar very nice, lovely walk along to Calas fonts
Stayed 4 nights in Sep 2018

10/10 Excellent

Helen, Wales UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
I stayed with my mum for 5 days and although we had bad weather the sea view room was great. We could see the whole harbour on the sunny days or great storms. Staff were friendly and helpful. Everywhere was clean tidy and modern. Great food and drink selection.
Stayed 4 nights in Sep 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and staff, close to many restaurants. 15 mins in a taxi from airport. Thanks
Stayed 4 nights in Aug 2018

10/10 Excellent

Couple, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel; good location, food & views
Good location, enjoyed going for walks, drinks and food around Cales Fonts. Friendly and helpful staff, especially Juan Vicente (who works in the restaurant by the sea). Good breakfast, wide variety of tasty and fresh food. Good entertainment on Saturdays at the bar by the lobby; live music. Good views and GTs at the roof top bar; be there at sunset. Clean, modern and comfortable rooms.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice enough hotel.
In general, we found our stay at The Barcelo Hamilton okay. Some staff memebers were friendly, while some were aloof. Thought we think that the design concept of the hotel is modern, we did not find the layout of the room to be well executed. Having the sink outside of the toilet and shower area did not seem efficient. I’m not entirely sure if we were given the non smoking area that we asked for, but I think the air vents should be checked because our bath towels smell of cigarette smoke. We are non smokers and the towels were changed everyday. We loved the sea view from our room. Especially when the morning light comes in.
Stayed 3 nights in Jul 2018

8/10 Good

Neill

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, couple of things let it down...
We stayed for 3 nights and overall really enjoyed our visit. A couple of things could be improved upon. We stayed half board and were a bit disappointed with the quality of the hot buffet food on offer at dinner. Also, with the exception of Margarita in the restaurant and the guy in charge of entertainment around the pool, the staff weren’t especially welcoming/friendly. Otherwise the hotel was very clean and modern, the pool area was perfect for us with lots of sun beds and the rooftop bar was great with views across the water. We would come back, but probably only stay B&B next time as there are plenty of local restaurants in the nearby harbour area.
Stayed 3 nights in Aug 2018

10/10 Excellent

Jeanette, Princes Risborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast ever at best hotel.
Everything about this hotel was exceptional. The pool areas were lovely and not busy even in the height of summer. The staff were extremely helpful. Es Castell is a gorgeous place with beautiful bars and restaurants. The breakfast in the hotel was the best we have ever had. Gorgeous fresh fruits, pastries, great coffee, cooked breakfast, the choice of everything you can imagine! And adult only - so peaceful. We will always try and go adult only in the future. I work in a school and love children, have two grown up children too, but it’s just bliss!!!
Stayed 7 nights in Jul 2018

10/10 Excellent

E, oxford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second visit. Really good location, friendly staff, choice of pools a massive bonus.
Stayed 5 nights in Jul 2018