Property entrance

Reviews of Red Roof Inn Memphis East

2 out of 5
Red Roof Inn Memphis East
6055 Shelby Oaks Dr, Memphis, TN

Reviews

6.2
Rating 10 - Excellent. 177 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 198 out of 1002 reviews" "
Rating 4 - Poor. 155 out of 1002 reviews" "
Rating 2 - Terrible. 220 out of 1002 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

8/10 Good

James, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Was put in a room near the highway and the room wasn't noise proof for it. Everything else was very good.
Stayed 2 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 25, 2024
Thank you for choosing to stay at our Red Roof Inn Memphis East, James. We're elated that you enjoyed your stay, however, we are saddened to see that your experience was hindered by the noise disruptions you've reported. It is always our goal to give you a 5-star experience and I apologize for failing to do so. We hope you'll return, so that we can improve your impression of our hotel.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

Jay

Liked: Cleanliness, staff & service
Vending machines out of order
Stayed 2 nights in Mar 2024
Response from Toni-Ann RediResponse Specialist on Mar 25, 2024
Hello Jay,Your 3/5 score of our RED ROOF INN MEMPHIS EAST is disappointing to see as you indicated that the vending machines were out of order. This is not an experience our guests usually have with us, and we appreciate you making us aware of this is in your review.Thank you for sharing your concern and I hope you will consider giving us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Beau Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be prepared to drop an additional $100 CASH because, and i quote the manager, "this area is unsafe so we habe to ask for an additional deposit".
Stayed 3 nights in Feb 2024
Response from Carla RediResponse Specialist on Feb 17, 2024
Dear Beau,We appreciate you taking your time to share your honest feedback here at the Red Roof Inn Memphis East. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left you with. In regards to the deposit, all guests are required to pay a 100 deposit. However, once you made your reservation through a third website, you are required to pay a 100 cash deposit. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,CarlaRed Roof ManagementRediResponse Specialist

6/10 Okay

Gary

Liked: Staff & service, property conditions & facilities
No comment
Stayed 1 night in Feb 2024
Response from LaTunde RediResponse Specialist on Feb 11, 2024
Hello Gary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MEMPHIS EAST and I appreciate your 3/5 score following your stay. In the future, please consider adding a more detailed comment to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

4/10 Poor

Robbie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Gabrielle RediResponse Specialist on Feb 5, 2024
Thank you for taking a moment to leave a review, Robbie. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Material condition of the room. Broken security lock, broken toilet. Had to ask two different front desk agents for an iron
Stayed 1 night in Dec 2023
Response from Linton Rediresponse Specialist on Dec 21, 2023
Hi Daniel,Thank you for telling us about your recent experience at RED ROOF INN MEMPHIS EAST. We are sorry you had a less than satisfactory experience due to the broken security lock and the faulty toilet. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. Our team at Red Roof would love to see you again, should your travels bring you back to our area.Regards,Red Roof Management

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good no problem
Stayed 3 nights in Dec 2023
Response from Xao RediResponse Specialist on Dec 19, 2023
Thank you for sharing your feedback with us, Elizabeth. The team at the Red Roof Inn Memphis East was pleased to know that everything about your stay was good. We also appreciated your 8/10 score.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,Red Roof Management

8/10 Good

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant visit. Thank you!
Stayed 4 nights in Nov 2023
Response from Toni-Ann RediResponse Specialist on Dec 9, 2023
Hello Karen,Thank you for your review of our Red Roof Inn and letting us know that you enjoyed your visit. We always aim to deliver great service to our guest and are happy that was achieved for you. Feedback from our guests is always welcome as we at Red Roof strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels here at Red Roof, to provide a more comfortable say.Sincerely,Red Roof Management

10/10 Excellent

Bruce

Stayed 2 nights in Nov 2023
Response from Chirell RediResponse Specialist on Dec 10, 2023
Dear Bruce,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Memphis East and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Redroof appreciate your business and can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRediResponse Specialist

4/10 Poor

Julius

Travelled with family
Disliked: Cleanliness, property conditions & facilities
A no for me
The only thing good about my stay is that the bed was comfortable and the TV have a wonderful channels, but other than that I did not like you the charger ports for the UBS cord did not work at all Also, when I came into the room and use the restroom, there were a roach in my toilet, and throughout this day, I say more roaches the water in the shower did not at all get home. The water in the sink was much harder than what was in the shower and the shower was not great at all. It only spilled fares point penetrating water. No I would never ever come there again. Worst experience ever.
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediResponse Specialist on Nov 14, 2023
Dear Julius,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I am sorry that your experience did not meet your expectations as reflected in your poor scoring. Please accept our sincerest apologies for the charging ports that did not work and the insects you mentioned. Thank you for the insights provided as this is not a standard practice of us. Please know the team at Red Roof work alongside professionals trained to treat the property for pests in accordance with industry standards. I will be sharing this with management in an effort to have the issues resolved.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. It was also great to hear your bed was comfortable and the tv had wonderful channels. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels.Very truly yours,Kerry-LeeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ashley

Travelled with family and small children
There are roaches here bad they was in the bed then I spent 179.00 for this room
Stayed 1 night in Nov 2023
Response from Kerry-Lee RediRespone Specialist on Nov 12, 2023
Thank you for being a Valued Guest with us and for your honest review of your visit with us at the RED ROOF INN MEMPHIS EAST. The unfavorable experience you described regarding and the insects you saw, was truly disheartening to read. Please know the team at Red Roof work alongside professionals trained to treat the property for pests in accordance with industry standards. I will be sharing this with management in an effort to have the issues resolved. Your feedback is vital to us as we seek to enhance guest experiences here at Red Roof. Thank you again for the feedback Ashley. All the best in your future travels. Sincerely, Kerry-Lee Red Roof Management RediRespone Specialist

10/10 Excellent

Rodrigo

Stayed 7 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Nov 9, 2023
Hello Rodrigo Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN MEMPHIS EAST and I appreciate your 5/5 score following your stay. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

8/10 Good

Joan

Business traveller
Liked: Cleanliness, property conditions & facilities
Business Trip
I had a good trip and stay when on business you do not have a lot of time to explore I think everything well
Stayed 2 nights in Oct 2023
Response from Antonio,RediResponse Specialist on Oct 27, 2023
Dear JoanThank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It’s great to hear that found our property to be conveniently located and suitable for your accommodation needs. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Cheap place 2 crash. Staff helpful and pleasant.
Worked for our needs of a cheap place on east side of Memphis for a base while seeing some sights. A bit run down but beds decent and important stuff worked. Appeared to be family run. Helpful staff. Did seem to be some long term occupants in some rooms which is a little different vibe but everyone was friendly and no complaints.
Stayed 2 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 24, 2023
Hello Brian, Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST . It’s great to hear that you were pleased with our affordability, our helpful staff and decent beds. However, you indicated that the location was a bit run down. I am grateful for the feedback you provided so we are able to continually improve our hotel. In the future, should you have any issues while with us, please contact our front desk immediately so we can take care of any issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent any problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your feedback.Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist

10/10 Excellent

michael d

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Kerry-Lee RediResponse Specialist on Oct 22, 2023
Dear Michael, We at the RED ROOF INN MEMPHIS EAST are thrilled to have earned your perfect scoring of 10/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

2/10 Terrible

Brenda

Stayed 1 night in Oct 2023
Response from Carla Red Roof Management on Nov 5, 2023
Hello Brenda, Thank you for taking a moment to complete our survey. At the Red Roof Inn Memphis East we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

8/10 Good

michael d

Liked: Staff & service, property conditions & facilities, room comfort
Will stay there again
Everything was fine. Staff was friendly and accommodating. The room was clean and comfortable.
Stayed 8 nights in Sep 2023
Response from Antonio,RediResponse Specialist on Oct 7, 2023
Dear Michael,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It’s great to hear that you found our staff to be very hospitable and our rooms clean. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist

10/10 Excellent

Angela

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It’s alright.
Stayed 2 nights in Sep 2023
Response from Recordo Rediresponse Specialist on Sep 30, 2023
Hello Angela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. It's great to see you enjoyed your stay, resulting in a 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Miya

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived the man in the lobby was extremely RUDE. He just asked for my card and Id then proceeded to hand me my room key and NOT TELL ME WHY ROOM NUMBER. He just wrote it down and handed it me. Then it’s ROACHES EVERYWHERE, PREGNANT ROACHES, FAMILY ROACHES, FAMILY REUNION ROACHES , VETERAN ROACHES ALL UP THE WALL. THE TRASH OUTSIDE MADE THE ENTIRE STAY UNPLEASANT. I WILL NEVER BOOK WITH YOU GUYS AGAIN.
Response from Gabrielle RediResponse Specialist on Oct 7, 2023
Thank you for taking a moment to leave a review, Miya. The staff and I at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported, your staff encounter and the other listed issues hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Sep 2023
Response from Devorine Red Roof Management on Sep 28, 2023
Dear Valued Guest!Thank you for your review and I am happy that you were pleased with our services offered. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Thank you for choosing Red Roof Inn Memphis East. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Ash

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No mention of a 100 dollar deposit online that had to be left and you have to wait for them to go check your room before they give it back at checkout. Room was a bit dirty and had 2 tiny pillows that were small squares vs regular pillows. Comforter had burn holes. Bathroom towels were also tiny and very low quality.
Stayed 1 night in Sep 2023
Response from Xao Red Roof Management RediResponse Specialist on Sep 19, 2023
Thanks for sharing your feedback with us, Ash. The team at our Red Roof Inn Memphis East was saddened to see that we failed to provide you with a satisfactory stay. You stated that you were not aware of the deposit. This, along with the room's subpar cleanliness and your other concerns hindered your stay. As such, your feedback may be taken into account as Red Roof aims to continuously improve.I appreciate that you brought this to our attention. We would love to improve the impression left with you on your next stay, should you require lodging in the future.Best wishes,XaoRed Roof ManagementRediResponse Specialist

8/10 Good

Romany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Tianna RediResponse Specialist on Sep 15, 2023
Hello Romany, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Memphis East appreciate your 4/5 score following your stay. Red Roof's goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. We would love to know what went well throughout your stay and where we can improve so in the future, please consider adding comments to your survey.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof Management RediResponse Specialist

4/10 Poor

Ronny

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not good
The guy that was attending us was super rude. He was angry while checking in and out for no reason. Room was a none smoking but smells like smoking. Overall one of the worst experiences I've had at a hotel.
Stayed 1 night in Sep 2023
Response from Nishaye RediResponse Speciali on Sep 6, 2023
Dear Ronny, Thank you for taking the time to tell us details about your experience at the Red Roof Inn Memphis East. The situation you described regarding your interaction with our front office staff is truly regrettable. We regret to discover that you weren’t thoroughly impressed with us during your most recent stay. We do insist that smokers refrain from smoking in our non-smoking hotel rooms, and we apologize for any evidence of it. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof Management RediResponse Specialist

2/10 Terrible

Gloriela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was stinky the bed was old and stink we couldn’t stay at the hotel and we have to change hotel The was my worth experience in my traveling experience This red roof hotel should be condensed
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 5, 2023
Dear Gloriela,Thank you for your review following your stay at Red Roof Inn Memphis East. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the smell described, the old bed and the other listed issues hindered your stay. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle RediResponse Specialist

6/10 Okay

Tonjulla

Travelled with group
Everything was clean and comfortable.
Stayed 2 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on Sep 4, 2023
Dear Tonjulla,Thank you for your review following your stay at Red Roof Inn Memphis East. I am thrilled that everything was clean and comfortable for you during your visit with us. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

8/10 Good

Chenile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Tianna RediResponse Specialist on Aug 15, 2023
Hello Chenile,Thank you for taking a moment to leave a review. Myself and the staff at the Red Roof Inn Memphis East appreciate your 8/10 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Nishaye Red Roof Management on Aug 9, 2023
Dear David, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Memphis East. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. I sincerely apologize that your stay didn't meet your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Most outlets replaced with a covering leaving only 2. Lamps crooked and missing parts. Floor uneven. Walls had unpainted plaster covering several holes. Bathroom light switch stained....
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 8, 2023
Dear Ronald, Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. The concerns you described regarding the lamp being crooked, the bathroom light being stained and the other concerns you mentioned which might have hindered your stay. Please accept our sincerest apologies. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worse nightmare I ever experienced in my entire life.
Stayed 1 night in Aug 2023
Response from Nishaye Red Roof Management on Aug 8, 2023
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than satisfactory, prompting your 2/10 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was 2 inches of dirt caked on the uncovered light fixture in the bedroom. The staff was rude and rushed us out prior to check out time. I will never stay here again.
Stayed 1 night in Jul 2023
Response from Gabrielle RediResponse Specialist on Jul 30, 2023
Thank you for taking a moment to leave a review, Jessica. Myself and the staff at the Red Roof Inn Memphis East were disappointed to see your 1/5 score following your stay. You stated that the uncleanliness mentioned, the staff encounter described and the other concerns listed hindered your stay. Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist

6/10 Okay

David

Stayed 1 night in Jun 2023
Response from Olivia RediResponse Specialist on Jul 25, 2023
Dear David, The staff at the Red Roof Inn Memphis East and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRediResponse Specialist

6/10 Okay

Marie

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Tianna RediResponse Specialist on Jun 23, 2023
Hello Marie,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Memphis East appreciate your 3/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRediResponse Specialist

2/10 Terrible

Mia

Stayed 1 night in Jun 2023
Response from Oniel Rediresponse Specialist on Jul 11, 2023
Hi Mia,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Memphis East. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing wrong and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 Good

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
They actually had smoking rooms I thought that was super cool also they refreshed my towels without me asking them
Stayed 2 nights in May 2023
Response from Kamaria RediResponse Specialist on Jun 1, 2023
Dear Julius,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN MEMPHIS EAST. I'm so thrilled to hear that our staff provided you with clean towels and you were pleased with your room type.Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria RediResponse Specialist

4/10 Poor

Brett

Travelled with family
Disliked: Property conditions & facilities
No smoking room reeked of cigarettes loud motor cycles and talking in parking lot all night room was clean
Stayed 1 night in May 2023
Response from Kamaria RediResponse Specialist on May 28, 2023
Dear Brett,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I'm thrilled to hear that you found our room to be clean. However, I am sorry that your experience did not meet your expectations due to the odor you described and the noise disturbance. Feedback from our guest is always welcome as we strive to improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

6/10 Okay

Victoria

Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on Jun 13, 2023
Dear Victoria, We at the RED ROOF INN MEMPHIS EAST appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Johanna

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! Very run down, room smelled strongly of mold. Had to put a $100 deposit down plus cost of the room. Did not feel safe at all, several people throughout the night walking past my door and standing in front of my door talking. I would have left but afraid to go outside there after it was dark. I stayed at this hotel a couple of years ago and it seemed fine, not now. I’ll not stay there again.
Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on May 16, 2023
Thanks for choosing to stay with us Johanna! We at the Red Roof Inn Memphis East are very sorry to learn that you were not able to fully enjoy your stay due to the issues you experienced with the unpleasant odor and the fact that you felt unsafe. As per policy a refundable deposit is required at check in Thank you for sharing your concerns and all the best in your future travels. Please know we value your comments which will help us to continuously improve our services and make our guest experiences. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

LaTonya, CLARKSVILLE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was sub-par. There were at least five large tears in the curtains allowing people to see into the room. The door had been kicked in a couple of times and repaired badly. There were no working chains or safety brackets on the door. There was an innumerable amount of flying insects and fleas in the room. There were missing tiles between the bathroom and room area. There were unsavory characters walking about throughout the night and early morning hours. I have pictures, but see no place to upload them. I would not recommend anyone staying here.
Stayed 1 night in May 2023
Response from Kerry-Lee RediResponse Specialist on May 16, 2023
Dear Latonya, The team at the RED ROOF INN MEMPHIS EAST found it was saddening to know that your stay was not as ideal, as reflected in your 2/5 score. You made mention of some of the hindrances to your stay which included the tears in the curtain, the badly repaired door, the missing tiles in the bathroom and the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

10/10 Excellent

Dorothy

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was great for the money and I felt safe
Stayed 2 nights in Apr 2023
Response from Gabrielle RediResponse Specialist on Apr 26, 2023
Dear Dorothy, Everyone here at the Red Roof Inn Memphis East was proud to see your 5/5 score. We strive to provide guests with all the comforts of home, so I am happy you felt safe at our hotel and that you found us to be of great value for money. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5 star experience. Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Tanisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Mar 2023
Response from Xao RediResponse Specialist on Mar 14, 2023
Thank you for sharing your rating, Tanisha. Myself and the staff at the Red Roof Inn Memphis East were delighted to see that we earned your 10/10 score. In order to understand what prompted your score, I welcome any further information about your stay that you can provide. We strive to provide a five-star experience to our guests, so your feedback helps us to hone our abilities towards meeting this goal. Once more, thank you for posting your rating. We look forward to having you stay with us again in the future. Appreciatively, Xao RediResponse Specialist

2/10 Terrible

Leigha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this hotel and area!! Our truck and trailer were broken into and items were stolen. According to the police it is VERY common. Room was supposed to be non smoking but definitely had been smoked in. Air did not work. Reviews on Expedia and other sites are way wrong!! Horrible experience!
Stayed 1 night in Mar 2023
Response from Xao RediResponse Specialist on Mar 14, 2023
We are sorry to hear that your recent experience at the Red Roof Inn Memphis East did not meet your expectations, Leigha. I will definitely share your feedback with the property in an effort to address your concerns. We appreciate your business and truly value your feedback.Sincerely,XaoRediResponse Specialist

2/10 Terrible

Marshaun

Stayed 1 night in Mar 2023
Response from raj on Apr 23, 2023
Thank you for taking time out of your day to leave us a rating.

8/10 Good

Artash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Samantha RediResponse Specialist on Feb 16, 2023
Thank you for your positive rating, Artash. Myself and the staff at the Red Roof Inn Memphis East value you as our guest and appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,SamanthaRediResponse Specialist

4/10 Poor

MaryAnn

Stayed 1 night in Feb 2023
Response from Dannielle Rediresponse Specialist on Feb 15, 2023
Hello MaryAnn,Thank you for taking a moment to complete our survey. Myself and the staff at the RED ROOF INN MEMPHIS EAST are saddened your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Rediresponse Specialist

4/10 Poor

Melech

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the distribution of the room was nothing like the photos floor dirty room very unclean
Response from Oshane RediResponse Specialist on Jan 20, 2023
Dear Melech,Thank you for taking the time to tell us about your experience at the RED ROOF INN MEMPHIS EAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the lack of cleanliness in the room. It is our primary aim to give you a five-star experience, and it is disheartening to hear that this is not the impression we left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OshaneRediResponse Specialist

2/10 Terrible

William

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room had roaches. Then they gave me a hard time about switching from the roach infested room to a room with mild roaches
Response from Oshane RediResponse Specialist on Jan 16, 2023
Dear William,I appreciate you sharing your feedback following your stay at the RED ROOF INN MEMPHIS EAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported . Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OshaneRediResponse Specialist

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Needs to be renovated
Hooker hotel. Old, dirty, outdated, just uncomfortable
Stayed 5 nights in Dec 2022
Response from Xao RediResponse Specialist on Jan 5, 2023
Hello Valued Guest. Thank you for taking the time to leave a review on the Red Roof Inn Memphis East. It was saddening to know that your stay resulted in a 4/10 rating due to the property not being as up to date as you would have preferred, coupled with your sentiments about being uncomfortable. Please accept our sincerest apologies.At Red Roof, we strive to provide a wonderful guest experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to improve the impression that was left with you.Yours truly,XaoRediResponse Specialist

4/10 Poor

Tiakish

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This property was poorly maintained and is located in a dangerous neighborhood.
Response from Xao RediResponse Specialist on Jan 5, 2023
Dear Tiakish,Thank you for taking the time to tell us about your experience at the Red Roof Inn Memphis East. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the poor upkeep of the property and the other highlighted issue stated in your review.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,XaoRediResponse Specialist

10/10 Excellent

Quinshonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Lewis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2022