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Reviews of Motel 6 Memphis, TN - Downtown

2 out of 5
Motel 6 Memphis, TN - Downtown
210 S Pauline St, Memphis, TN

Reviews

5.8
Rating 10 - Excellent. 161 out of 1001 reviews" "
Rating 8 - Good. 223 out of 1001 reviews" "
Rating 6 - Okay. 212 out of 1001 reviews" "
Rating 4 - Poor. 151 out of 1001 reviews" "
Rating 2 - Terrible. 254 out of 1001 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Takis

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not feel safe here. When we would leave the property we made sure to take all our stuff with us. When we returned the first night, our keys did not work, and someone else's stuff was in our fridge. People were loud til all hours of the night. We did not feel safe there.
Stayed 2 nights in Apr 2024

2/10 Terrible

Tanizah

Disliked: Cleanliness, staff & service, property conditions & facilities
Price
Stayed 1 night in Apr 2024

6/10 Okay

Bbobb

Disliked: Amenities, property conditions & facilities
Staff
Stayed 1 night in Apr 2024

6/10 Okay

kameron

like it because it has a cafe and your car won’t get broken into.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Robert, Coldwater

Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 18, 2024
Hi Robert,Thank you for the amazing review! Maz K.#Team6

6/10 Okay

Joseph

Not very nice as far as front desk go
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 17, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Brian,Thank you for the perfect rating!! Maz K.#Team6

2/10 Terrible

Susan

Sketchy, felt unsafe.
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good security on property. Gates, fences, cameras. Not best neighborhood
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 3, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. It is full of pimps, prostitutes & drug dealers, all behind locking fences and gates. Not safe.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 27, 2024
Hi Mark,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

10/10 Excellent

Janice

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 21, 2024
Hi Janice,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Deniasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not as described. It needs cleaning better. People all out drinking and smoking weed. No refrigerators nor microwaves and front desk don't even want to give out extra towels. This place is a low budget motel and if you have kids please don't stay here. Did not feel safe at all.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 13, 2024
Hi Deniasha,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

8/10 Good

Laterrell

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Found items from previously customers toilet seat urinated on
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Mar 13, 2024
Hi Laterrell,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

kevin, Any city

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like this property at all I checked out the next morning it looked like a drug house
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up to a homeless person eating trash out of the trash can outside our room. Absolutely filthy and gross. Lock in room was busted from door being kicked in. Stay away
Response from Brand Experience Team on Feb 22, 2024
Hi Amanda,Thank you for providing feedback. Your experience is important to us, and we appreciate you bringing your concerns to our attention. It sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and we hope we have opportunity to improve your experience with us. Maz K.#Team6

2/10 Terrible

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 23, 2024
Hi Ali,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, property conditions & facilities
Expedia shd drop this property being listed on ur database. The manager is the most obnoxious person u wd ever meet. Very rude. We stayed at this property n we were woken up by an intruder at 4:00AM. He wanted to rob us. I tried to use the room phone to call the front desk. It was DEAD. That phone did not have any service. To our good luck the intruder left. If we had opened the door, I don’t know what would have happened to us. This is a horrible place that needs to b closed down for the benefit of all. I will NEVER stay here.
Stayed 1 night in Jan 2024

2/10 Terrible

Cynthia

Disliked: Staff & service
The tv didn’t have a signal we called the front desk and they said they would be there in 15 minutes and never showed up
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 14, 2024
Hi Cynthia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

AHMED

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in terrible shape and looks very suspicious, I had to go to the holiday inn instead
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Ahmed,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

10/10 Excellent

Francisco

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
I consider this a nice place to stay. It's quiet and walkable, close to McDonalds and Walgreens. I recommend to improve the maintenance of the bathrooms amenities.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Francisco,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

2/10 Terrible

Allison

Stayed 1 night in Jan 2024

4/10 Poor

Jonathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice and room kind of ok but I don't know why nobody in the reviews talks about the unsafe environment around the property, I felt very unsafe and preferred to leave, would like to have canceled and choose other place, nothing happened to me but I didn't feel safe.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on Jan 17, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Taylor

Travelled with partner
Liked: Amenities
Stayed 1 night in Jan 2024

2/10 Terrible

Cortez

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Corey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Niquita

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Kevin

Stayed 3 nights in Dec 2023

8/10 Good

Quentin

Travelled with family
Liked: Cleanliness, staff & service
Tv didn’t work
It’s nice remolded. Not located in the best area so be careful. Cheap close to Beale st. The tv didn’t work and looked like someone threw something at it
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Quetin,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

2/10 Terrible

Conor

Disliked: Amenities
Had cockroaches in the room. Went and stayed at a different hotel.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 3, 2024
Hi Conor, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

Venessa

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Ayanna

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Danielle

Disliked: Cleanliness, property conditions & facilities
Cockroaches in the bathroom. no shampoo.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Dec 21, 2023
Hi Danielle, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 Okay

zyana

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, everything was good. No complaints. Will for sure stay here again if we visit in the future
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Eric

Stayed 2 nights in Nov 2023

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Room comfort
I've Had Better
The beds were old and uncomfortable. There were no pillows for the second bed and the two that were there were inadequate. The bedspread was as thin as the sheet. The toilet seat was very loose. No microwave or refrigerator. The property was surrounded by a security fence and access to the room was hy room key only. It felt like prison.
Stayed 6 nights in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi Kevin,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Lenora

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secure and comfortable
Newly renovated and very nice, not problems, super secure!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi Lenora,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Staff: nice and helpful. As for the property, in my first room, the fire alarm went off when the heat was on; burning smell. I had to change rooms. The second room had very bad odor, roaches. I was also told not to go to the store or fast food restaurant across the street because the area wasn't safe. Loud arguing going on late in one of the other hotel rooms.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Crystal,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay here for the COGIC convocation. Hotel could do with better WiFi as got no signal in room and also iron and ironing board would be ideal. Apart from that everything else was good.
Stayed 6 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Traveler,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Syed

Business traveller
Disliked: Cleanliness, staff & service, amenities
Had to change rooms after the first one they gave me was dirty. Found hair in the sink and dust all over the floor. Then in the new room the bedsheets had long strands of women’s hair scattered around. I asked for a change in sheets and was told there are none available. Front desk staff was kind but incompetent. The area is also filled with sketchy people standing outside of Walgreens and Exon.
Stayed 2 nights in Nov 2023

2/10 Terrible

Robert, Coldwater

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Herendida

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches everywhere.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Herendida,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. On our behalf, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

6/10 Okay

Donovan

Stayed 4 nights in Oct 2023

2/10 Terrible

Charles

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend this hotel to anyone.
I ordered 2 double beds. I received 2 full size beds. I called the front desk and they said that they dont have double beds. Only king and full size. I told him that i had ordered 2 doubles from online. Also this room was totally infested with roaches. I tried to get a picture and video but they were too fast and crawled inside the tv and direct tv cable box. My wife is extremely allergic to roaches and broke out in a rash.
This is a full size bed. Not a double, which I ordered
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Charles,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Terry

Stayed 1 night in Nov 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell of the room
Stayed 2 nights in Oct 2023

10/10 Excellent

TINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the security of the motel. It was clean and comfortable. Would stay there again.
Stayed 3 nights in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Roxann

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023