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Pretty nice place. Close to hospital which is what we needed. We thought breakfast was included but found out it was not. They have buffet for $13.00.
Thomas
Stayed 2 nights in Apr 2024
Response from scott on Apr 12, 2024
Thank you for your feedback and we do hope to see you again. Thanks for staying at our Four Points by Sheraton Memphis East.
8/10 Good
Ivan
Mar 14, 2024
Ivan
Stayed 1 night in Mar 2024
Response from scott on Apr 12, 2024
We do thank you for staying at our Four Points by Sheraton Memphis East.
10/10 Excellent
Charlene
Travelled with family, Travelled with pets
Feb 25, 2024
Unfortunately some of our friends had their vehicles broken into. 4 vehicles had windows broken into! Need more security!
Charlene
Stayed 2 nights in Feb 2024
Response from Scott on Feb 26, 2024
Thank for staying at our Four Points by Sheraton Memphis East. We do hope to see you back.
6/10 Okay
Randy, hernando
Travelled with partner
Jan 28, 2024
Disliked: Staff & service
Super loud air conditioning. Bedding was stained.
Randy
Stayed 1 night in Jan 2024
Response from Scott on Jan 29, 2024
We do appreciate your feedback as this has been addressed with our housekeeping department. Thank you for staying with us here at our Four Points Memphis East and we do hope you will give us another chance.
10/10 Excellent
Richard
Jan 14, 2024
Liked: Cleanliness, staff & service
Richard
Stayed 1 night in Jan 2024
Response from Scott on Jan 29, 2024
Thank you for your feedback and we do appreciate you staying with us at our Four Points by Sheraton Memphis East.
6/10 Okay
Kelly
Dec 30, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Its fine. Just fine. Not great. Older building, very small bathrooms, dated, close to the highway, no soundproofing between rooms.
Kelly
Stayed 1 night in Dec 2023
Response from Scott on Jan 3, 2024
WE do appreciate your feedback and hope to see you again.
Hotel is a little dated but was very clean. The hotel staff was absolutely excellent.
Tyler
Stayed 2 nights in Dec 2023
Response from Scott on Dec 7, 2023
Thank you for choosing to stay at our Four Points by Sheraton Memphis east. We do appreciate your feedback as it is very important to the entire staff. Hope to see you again soon.
4/10 Poor
Lance
Travelled with family
Nov 29, 2023
Disliked: Property conditions & facilities
things we did not like.
1. Cracked outside window
2. Extreme deodorizer smell
3. Expedia rating 8.2 (more like a 4)
Lance
Stayed 1 night in Nov 2023
Response from Scott on Nov 30, 2023
Thanks for choosing our Four Points by Sheraton Memphis East. We do thank you for all your feedback as it only helps to make us better. Thanks
8/10 Good
Brenda
Travelled with family
Nov 9, 2023
Liked: Amenities
Friendly staff at front counter when we arrived . Only issue was getting into and out of the property, stuck in one way streets on corner of highway .
Brenda
Stayed 1 night in Nov 2023
Response from Scott on Nov 9, 2023
We at the Four Points by Sheraton Memphis East appreciate your feedback as it is very vital to the entire staff. We look forward to your next visit.
6/10 Okay
Kellie
Travelled with family
Nov 5, 2023
Don't go there
Breakfast was terrible and it cost 12.99 per person beds are small to be queen size, the young lady at the front desk with red hair I don't remember her name was the most professional person we met and of course the security was also housekeepers were nice just wasn't an bags in the trash can . Oh yeah I forgot some one had checked us out and the lady at the front desk was extremely rude with no explanation to who checked us out will not coming back there.
Kellie
Stayed 3 nights in Nov 2023
Response from Scott on Nov 6, 2023
Thank you for sharing your feedback with us. It is very vital to the entire staff here at the Four Points by Sheraton Memphis East. We do hope to see you again soon.
10/10 Excellent
Diana
Nov 3, 2023
Diana
Stayed 1 night in Nov 2023
Response from Scott on Nov 6, 2023
We thank you for your review. We hope to see you again soon.
10/10 Excellent
Michael
Oct 29, 2023
Michael
Stayed 2 nights in Oct 2023
Response from Scott on Oct 31, 2023
We do appreciate your feedback and hope to see you again soon.
Staff were extremely friendly, rooms felt clean and well maintained. Only thing that “bothered” us - the room didn’t have good lighting. The placement and size of room lights, made it hard to see. Not something that would stop us from staying again or declining to recommend to another person. Very nice hotel!
Russell
Stayed 4 nights in Sep 2023
Response from Scott on Oct 23, 2023
We appreciate your feedback concerning a lighting issue and we will follow up. Thanks for staying at our Four Points by Sheraton Memphis East
10/10 Excellent
Audrie
Oct 8, 2023
Audrie
Stayed 2 nights in Oct 2023
Response from Scott on Oct 10, 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East. Hope to see you again soon.
Very convenient to have a restaurant next door. The location of the hotel was very awkward with access to the parking off a one way busy street.
Verified traveller
Stayed 1 night in Sep 2023
Response from Scott on Sep 26, 2023
Thank you for your feedback as it is very important to the entire staff . Thank you staying with us and hope to see you again soon.
6/10 Okay
Allan
Aug 18, 2023
Allan
Stayed 1 night in Aug 2023
Response from Scott on Sep 9, 2023
Thank you for staying at our Four Points Memphis East.
2/10 Terrible
Ryan
Business traveller
Aug 8, 2023
Disliked: Room comfort
Break ins to many vehicles
Broke into our two pickup trucks (smashed through window) and ransacked the insides. Multiple vehicles broken into while we stayed there
Ryan
Stayed 4 nights in Aug 2023
Response from Scott on Aug 10, 2023
Thank you for taking the time to share your thoughts regarding the issues. We do appreciate you bringing this to our attention. Your message has been shared with the entire leadership team. We do thank you for staying with us.
2/10 Terrible
Ryan
Business traveller
Aug 7, 2023
Liked: Staff & service
Disliked: Room comfort
Nice hotel, BUT…
Car theives hitting this place hard. Multiple vehicles windows smashed out every night. Specifically pick up trucks. Both our vehicles were windows busted and ransacked
Ryan
Stayed 1 night in Aug 2023
Response from Scott on Aug 10, 2023
Thank you so much for sharing your thoughts with us regarding the issue. We do appreciate you bringing this to our attention. Your message has been shared with the entire leadership team. We do appreciate you staying with us at our Four Points by Sheraton Memphis East.
The hotel is fine. I thought the rooms were small but they were comfortable. There was no microwave in the room. I would rather had a microwave but I didn’t have a refrigerator so I was good. I like the security around the hotel that was most important, good place to stay.
Bonnie L
Stayed 2 nights in Jul 2023
Response from Scott on Aug 4, 2023
Bonnie thank you so much for staying with us at our Four Points by Sheraton Memphis East and as always we really do appreciate your feedback.
Difficult to get to. Not very clean and housekeeping started running guests out at 8:30. Was charged extra 50.00 above what was already paid through hotels.com Breakfast was not included.
Angela
Stayed 1 night in Jul 2023
Response from Scott on Aug 2, 2023
We do thank you for staying with us at our Four Points Memphis East. Your feedback is certainly appreciated as it is very important to us. We do hope to see you again .
10/10 Excellent
Fernando
Jul 31, 2023
Fernando
Stayed 1 night in Jul 2023
Response from Scott on Sep 9, 2023
Thank you for your feedback and hope to see you again.
The front desk was always helpful! Nereka and Mario in the buffet were so very helpful and accommodating!!! Pool wasn’t real clear but it had been raining recently. We still enjoyed it. The ONLY thing that was not enjoyable is the people smoking weed near the pool and it was 10:30 am. There were several kids in the pool and it was blowing that direction and it stunk. Bad. Maybe have people go to the other side of the parking lot?!
Kellye
Stayed 2 nights in Jul 2023
Response from Scott on Jul 24, 2023
We do really appreciate your feedback. We will be sure to relay the message to Nereka and Mario. Thank you for staying with us at our Four Points by Sheraton Memphis East.
4 points is my go to because of their hospitality staff! Every one is always amazing and make us feel valued. They are very attentive and that’s why they’ll get my business!! Ms. Janice and Lynnette are awesome. We Love it here!!
Violet
Stayed 1 night in Jul 2023
Response from Scott on Jul 24, 2023
Thank for staying with us at our Four Points Memphis East. We value your feedback.
Pros: Nice and updated hotel in a nice part of Memphis. Staff were nice.
Cons: no microwave. no free breakfast. hotel is challenging to get in and out of parking lot because of its weird location in the median of a busy major avenue. curtains didn't adequately cover window, allowing in light. Tv channels very limited and no channel guide or program info. public areas in hallways needed vacuuming.
Dennis
Stayed 1 night in Jul 2023
Response from Scott on Jul 27, 2023
Dennis, we want to thank you for your feedback as it is very important to us here at the Four Points Memphis East. We look forward to your next visit as we will address these issues with the appropriate staff .
Four points by Sheraton has become our go to when visiting Memphis. Customer service is everything today and the Staff from the front door to the back are very friendly and accommodating. We will definitely be back!
Violet
Stayed 1 night in Jul 2023
Response from Scott on Jul 9, 2023
We thank you for your feedback as it is very important to us. We do hope to see you again soon.
This was a quick stop in a long road trip to Alabama. The bed was comfortable. The hotel is easily accessible from the highway. The area was quiet and peaceful. The night staff was friendly. Definitely would stay again.
Bernica
Stayed 1 night in Jul 2023
Response from Scott on Jul 7, 2023
We at the Four Points by Sheraton want to thank you for your feedback and hope to see you again soon..
2/10 Terrible
Lajaneese
Jul 5, 2023
Lajaneese
Stayed 1 night in Jul 2023
Response from Scott on Jul 6, 2023
We do thank you for your feedback as it helps us improve. We do hope you give us another chance in the future.
8/10 Good
Timothy
Travelled with partner
Jul 4, 2023
Liked: Property conditions & facilities
Good
Timothy
Stayed 3 nights in Jun 2023
Response from Scott on Jul 5, 2023
Thank you for staying with us at our Four Points by Sheraton Memphis East and we do hope to see again soon.
The bathroom was dirty. Hair all in the shower and wrapped around the shampoo and conditioner bottles. Whenever I asked for something I was told it would be brought up to my room but it never came.
Michelle
Stayed 2 nights in Jun 2023
Response from Scott Burchett on Jul 3, 2023
We at the Four Points apologize for not meeting your expectations. We do thank you for staying with us and hope you will give us another chance in the future as we will use your feedback to help us improve.
6/10 Okay
Harold
Travelled with family
Jul 1, 2023
Liked: Staff & service
Harold
Stayed 1 night in Jun 2023
Response from Scott on Jul 3, 2023
Thank you for staying with us at our Four Points Memphis east.
10/10 Excellent
Ebony
Travelled with partner
Jun 30, 2023
Very nice room
Ebony
Stayed 1 night in Jun 2023
Response from Scott on Jun 30, 2023
Thank you for staying with us. We do appreciate your feedback.
6/10 Okay
Verified traveller
Travelled with family
Jun 27, 2023
Liked: Staff & service, room comfort
Two night stay
Most of the staff (minus the staff overseeing breakfast) were very kind and professional. Check-in and out was painless and exactly what you would expect.
I mostly struggle with the price you are paying for a hotel that has very clearly seen better days. The carpets were scary and needed a deep clean or replacement, the AC out in the hallways and main areas of the building seemed to not be working (thankfully worked inside the room) and the musty smell was not my favorite. Overall it was a fine experience, just overpriced for the slightly lacking quality.
Verified traveller
Stayed 2 nights in Jun 2023
Response from Scott on Jun 27, 2023
Thank you for your feedback as it is very important to us. We do hope you stay with us again in the near future. Thanks again.
Our impromptu stay was nothing short of amazing from front desk to outdoor to housekeeping everyone was awesome! It was HOT outside however we were very comfortable and plan to stay here again!!
Violet
Stayed 2 nights in Jun 2023
Response from Scott on Jun 26, 2023
We do appreciate the feedback and looking forward to your next visit here at our Four Points by Sheraton Memphis East.
I was greeted by Janice who was very friendly and accommodating. The initial room wasn’t ready and she made sure to provide a room of equal value. She advised of holding fees with explanation and gave us the utmost in exceptional customer service!
Violet
Stayed 1 night in Jun 2023
Response from Scott on Jun 21, 2023
Thank you so much for staying with us at our Four Points by Sheraton Memphis East and as always, we thank you for your feedback.