Exterior
Check availability

Reviews of Siegel Select Memphis

2 out of 5
Siegel Select Memphis
5885 Shelby Oaks Dr, Memphis, TN

Reviews

5.0
Rating 10 - Excellent. 44 out of 429 reviews" "
Rating 8 - Good. 69 out of 429 reviews" "
Rating 6 - Okay. 80 out of 429 reviews" "
Rating 4 - Poor. 75 out of 429 reviews" "
Rating 2 - Terrible. 161 out of 429 reviews" "

5.0/10

Cleanliness

5.8/10

Staff & service

7.0/10

Amenities

4.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and very helpful. They go above the norm to help. The room are very clean
Response from Management on Nov 7, 2022
Thanks for staying with us!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful
Stayed 1 night in Nov 2022
Response from Management on Nov 7, 2022
Thanks for staying with us!

8/10 Good

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Stay was Okay
Stayed 1 night in Oct 2022
Response from Management on Oct 17, 2022
Thank you for staying with us!

2/10 Terrible

Zavyus

Stayed 1 night in Sep 2022

8/10 Good

Martin

Stayed 1 night in Jul 2022

8/10 Good

Martin

Stayed 2 nights in Jun 2022

8/10 Good

Martin

Stayed 2 nights in Jun 2022

8/10 Good

Alisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated rooms are nice! Still pretty rowdy over here an loud. Staff is ALOT better. Front desk employee that was checking me in was very kind an patient. The manger was super sweet an very helpful!! Building looks alot better as well.
Stayed 2 nights in May 2022
Response from GM on Jun 10, 2022
Thank you Alisha for your compliment, we appreciate the positive feedback, we are striving to make Siegel Memphis a better and more welcoming place, we hope to see you again soon and please by all means, refer a friend. Tonia G. General Manager

6/10 Okay

Coless D

Travelled with partner
Disliked: Cleanliness
The property itself was okay,new remodel, bright colors but it wasn't thoroughly cleaned! I work in housekeeping so I know what to look for.There was a party of some sort going on all night!!! No trash can in the room, only one of the eye's on the stove work, the lobby closed to early, SMH it was not a good experience! Also bug's we're constantly getting in the room bed was very, very uncomfortable.. would not recommend this hotel to anyone, and will not be revisiting.
Stayed 2 nights in May 2022
Response from Management on Jun 13, 2022
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

David

Business traveller
Disliked: Staff & service
I got there to check into my room right at 7 and the door was locked and I didn’t see anyone in the office. I called but there is no one to answer except for emergencies. The next day while I was working I called to cancel my reservation and once again only got voice mail. I noticed I was charged for one night so I walked in that day to get refund. And desk personnel told me the fee is automatically generated and there is nothing they can do about it. All I want is my refund !!!
Stayed 4 nights in Apr 2022
Response from Management on May 6, 2022
Thanks for staying with us and I really appreciate the feedback.

6/10 Okay

James

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2022
Response from Tim James on Feb 28, 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from GM on Jan 22, 2022
Thank you so much.Hope you consider staying with us again. Thank You.

8/10 Good

Luis, Clarksville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a good place to stay if you are in town for business. Is very close to everything and the staff was super nice and friendly.
Stayed 3 nights in Sep 2021
Response from GM on Oct 5, 2021
Thank you for your review and your recent stay. Please have safe travels and remain safe. Hope you return and visit with us soon. Thank you.

8/10 Good

joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The CLEANEST hotel ever
I retired 2 years ago after working at the local VA hospital for 10 years as a housekeeper. I KNOW how to find dust. It usually only takes me about 15-30 seconds to find dust in my hotel rooms. But this room was almost operating room clean. I did find a very little bit of dust, but they did not make it easy. It took me almost 5 minutes. That has NEVER happened before. As the title says, Cleanest hotel room ever. Now for the unique... I have never stayed at a hotel that did not have at least 1 trash can in the room, until this one. I asked the office for one, and was told that NONE of the rooms had trash cans... Go figure. Now for the disappointing... The hotel description clearly states free wi-fi. So when I got there, I tried to log on. Their wifi stated that I had to get a code from the office. So I asked for the code, and was informed that wifi would cost an additional $13. I pulled out my phone, and showed them the booking, and the list of hotel amenities that clearly said free wi-fi. She replied by saying that only applies if you are staying 4 nights or more. It did not impact me a lot, as I carry 2 cell phones, and both of them have 10 gig of mobile hotspot. I rarely use it but I did on this stay. And finally, even though the hotel was close to the highway, inside the room was reasonably quiet. There is a fire station just down the block, so I did hear them once. Also just around the corner was one of my favorite restaurants... Yep, good ol Waffle House :)
Stayed 2 nights in Aug 2021
Response from GM on Aug 11, 2021
Thank you for your recent stay and we hope that you return again. Have safe travels.

2/10 Terrible

Dan

Stayed 1 night in Jul 2021
Response from GM on Jul 27, 2021
Mr.Dan we appreciate your recent stay and the score however, it appears you misunderstood the information on the Expedia website which indicates the 100.00 Security Deposit is rendered at the Hotel during check in and is refundable pending no damages, no smoking or any non policy occurence in the unit. Thank You. Our hotel takes great pride in making sure we welcome everyone and we provide the documentation as it relates to all the Hotel Policies as well as communicate before your arrival in hopes to ensure a safe and comfortable stay with us. All communication provided was very tactful and you were accomodated as all guiest with a Tour of your studio before the actual check in. Thank You and have safe travels.

8/10 Good

Nora

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from GM on Jul 27, 2021
THANK YOU.

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2021
Response from - on Jul 26, 2021
-

10/10 Excellent

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from GM on Jul 5, 2021
THANK YOU.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2021
Response from GM on Jun 28, 2021
Thank you for your recent stay with us. Hope you consider staying again soon. thank you.

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2020
Response from GM on Jan 4, 2021
Thank you, have safe travels.

10/10 Excellent

Trinika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
My self in my kids wear comfortable it was a home like stay
Stayed 3 nights in Dec 2020
Response from GM on Dec 10, 2020
THANK YOU. WE ENJOYED HOSTING YOURSELF AND YOUR FAMILY. THANK YOU.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room i stayed in was clean and comfortable only problem was the room /bed was to small for a family.
Stayed 1 night in Nov 2020
Response from Management on Nov 27, 2020
Thanks for staying with us!

2/10 Terrible

Keith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unable to stay
Was unable to stay due to the hotel not having our paperwork for late check in. Was told to just get a refund and there was nothing they could due
Stayed 1 night in Sep 2020
Response from GM on Sep 21, 2020
Thank You.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from GM on Aug 25, 2020
We really appreciate your recent stay with us Hope that return in the future.

2/10 Terrible

William, Memphis,tn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hitel has no office or customer support whatsoever ..robbed me of 519$do not book here if you enjoy a.c,roach free rooms,used needles and drug paraphernalia hid everywhere...worst experience i have had with any buisness in my life.
Stayed 9 nights in Jun 2020
Response from Management on Jul 7, 2020
Thanks for staying with us!

2/10 Terrible

Miguel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant
The checking in process was a nightmare, the lobby closes at 7pm. I arrived at 930pm and finding the person with a key was a struggle. The carpet was ripped off part of the floor, there was a puddle of water by the fridge and the shower curtain had mold.
Carpet was stinky and coming off.
Moldy shower curtain
Filthy chair.
Stayed 1 night in Jun 2020
Response from GM on Jun 27, 2020
Thank you for your review and we apologize for thhis matter and will rectify the problems ASAP. Thank you.

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from GM on Mar 4, 2020
Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good people. Good job. Clean. Smiling faces. Great pilots.
Stayed 1 night in Feb 2020
Response from GM on Feb 21, 2020
We really appreciate your recent stay with us. Thank you for taking the time to communicate your experience. Hope you return with us. Thank you and Have safe travels.

8/10 Good

Verified traveller

Liked: Staff & service
The room had enough space and amenities that was necessary for my visit
Stayed 1 night in Feb 2020
Response from GM on Feb 20, 2020
We certainly appreciate your recent stay and we hope that you return to the Memphis Siegel Select soon. Thank You.

2/10 Terrible

Jake, Memphis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged me a fee using Expedia. Unfriendly manager. Not a safe area. Room and building was dirty. I could go on!!!
Stayed 1 night in Jan 2020
Response from GM on Feb 3, 2020
Although, we appreciate your review and during the tour of the room you were seemingly very happy about the room and the room was thoroughly cleaned and new bedding & accessories are accommodated in the rooms. We are a great hotel and the area is a business district without foot traffic on the premises. We have security as well. New staff were more than accommodating during your check in. We certainly appreciate your opinion and your time. We are also, looking forward to becoming renovated soon but, we take great pride in making everyone feel comfortable as possible. Thank you. No incidents nor noise occurs at the Property. Thank you (Jack) or (Jake)

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reading the reviews, I had apprehensions about staying here. As it turns out, the hotel has new owners, and they are making improvements. It wasn't nearly as bad as I expected, based on what I read here. I was going to be in Memphis for a week, so for $35/night, I thought I'd give it a shot. Glad I did, as my stay was pleasant, and I saved a ton of money. Miss Sonya at the front desk was very helpful, friendly, and clearly cares about customer service. It's not fancy, but I would definitely stay again if I had to go back to Memphis.
Stayed 5 nights in Jan 2020
Response from GM on Jan 31, 2020
On behalf of the General Manager, staff, and the Siegel Select we really appreciate your recent stay and we are of course waiting to become enhanced. Thank you so, much for taking the time to express your recent stay with us. Hope you consider returning with us. Thank you.

2/10 Terrible

Zacjariah, Memphis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
No one was working to check me in after 7pm. Horrible service. Old appliances inside room along with mold
Stayed 1 night in Jan 2020
Response from GM on Jan 25, 2020
ALL GUEST WITH ACTIVE RESERVATIONS ARE EMAILED AND CONTACTED IN ODER TO ACCOMMODATE THE STAY. OUR BUSINESS HOURS ARE DISPLAYED ON ALL THIRD PARTY SITES AND THE HOTEL SITE. HOWEVER, AS SATED THE HOTEL CLOSES AT 7:00 PM AND THE AFTER HOURS SERVICE WILL DISPATCH THE COURTESY PATROL OFFICER WHOM WILL ISSUE YOUR CHECK IN INFORMATION AND KEYS WE ARE AWAITING RENOVATIONS VERY SOON. THANK YOU .

2/10 Terrible

Curtis, Bartlett,Tn. Shelby Oaks

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It said free wifi, but they want 15 dollars. During the night someone tried to enter our room. They had to have a key, because the only thing that kept them out was the upper mechanical latch. I told this to the service desk and they blew me off saying it was probably the security guard.I should have called the police. Half roll of toilet paper, toilet ran half the night. Queen bed was actually a full bed. The bed was hard as a rock,& neither of us could sleep.The info papers says if there are any issues after hours,call a phone number given, but there are no phones. The concrete stairs are in extremely dangerous condition. Many steps are missing 1/3 to 1/4 of step. This is a 3 story ,actually designed for extended stays,not really like a motel. Check in is at 2pm,& checkout is 11am. Hours open are 11-7. Just beware. Our first sight as we shut the door,was a stink bug. Thank you Siegel. Btw,when we were checking out,the people checking in were getting passwords for the wifi in their rooms.Odd.
Stayed 1 night in Nov 2019
Response from GENERAL MANAGER SB on Dec 2, 2019
Mr. Curtis we certainly appreciate your feedback however, this is a new Company that recently bought from the previous Hotel and we are currently, scheduled for renovation and enhancements. Currently, the internet is included in the weekly and monthly stay. The Daily internet has not been implemented as of this current time for the Daily Guest. We surely, hope you will consider returning after our renovation project is completed so, you will get a opportunity to experience the Siegel Select Experience. Thank you Again for your feed back.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2019
Response from Management on Aug 17, 2019
Thanks for staying with us!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My next stay will not be here
Old towels one pillow in the room.shower had no pressure. Fridge was dirty. And room smelled like smoke in a non smoking room
Stayed 1 night in May 2019
Response from GM on Jun 3, 2019
Thank you for your recent response. The towels were brand new however, we apologize our establishment was not befitting for you. Thank You.

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't go
Not going to stay again.. they don't give good service, crappy rooms and$15 for wifi. They also lie.
Stayed 1 night in May 2019
Response from GM on May 22, 2019
MR. WILLIAM STAYED FOR ONE NIGHT AND HIS ROOM WAS CLEAN AND HE WAS PROVIDED WITH GREAT CUSTOMER SERVICE AND HE SELECTED THE ROOM AFTER A BRIEF VISUAL TOUR OF THE ROOM WAS PROVIDED BY THE CSR. MR. WILLIAM WAS ISSUED THE WIFI COST WHICH WAS EXPLAINED AND THE GUEST WAS WILLING TO PAY FOR THE WIFI AND ISSUED THE ACCESS CODE. WE CERTAINLY APPRECIATE IT AND THANK YOU. THE GUEST HAD NO PROBLEMS OR COMPLAINTS DURING THE STAY. THANK YOU.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Early closure
I did not stay there. My flight was delayed and I arrived at 7:30ish and I didn't realize that the hotel closed at 7pm. I've never heard of a hotel closing at that time. I was not charged just disappointed.
Stayed 2 nights in Mar 2019
Response from management on Mar 30, 2019
Unfortunately, our hours reflect our business however,the hotel tried to reach out to you and we were unsuccessful. Thank you.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My stay was horrible..the room was dirty had old shoes..Staff was very rude.very very rude..
Stayed 1 night in Mar 2019
Response from MANAGEMENT on Mar 22, 2019
We certainly regret you did not enjoy the stay however, we are unable to check a guest in without appropriate identification as was stated respectfully by the staff at the front desk. Although, the room was very clean and shown before your checked in we hope you consider returning after our renovation process soon. Thank you.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Could of been better
Wasn’t what I expected and bed was very hard room smelled the first night but they offered house keeping the next morning
Stayed 2 nights in Mar 2019
Response from MANAGEMENT on Mar 19, 2019
We certainly apologize the accommodations were not befitting for you although we offered immediately to Make It Right for you. We will become renovated soon and we hope you will consider given us another try. Thank you.

8/10 Good

' Dedra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
The service I received at the front desk was amazing. The Manager was very helpful and friendly. I felt welcome and very comfortable while speaking with her. The room was very accommodating. The kitchen was a plus because it had a stove top, fridge, sink, and microwave. This saved us money because we were able to prepare meals in our room.
Stayed 2 nights in Mar 2019
Response from General Manager on Mar 11, 2019
Thank you so much for your recent stay with us we certainly are honored to have accommodated your stay . Please feel free to return to our establishment and be advised we will soon become enhanced on our up coming renovations. Thank you Again.

2/10 Terrible

Shawn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unable to check in office closed at 7:00PM
Stayed 1 night in Mar 2019
Response from MANAGEMENT on Mar 10, 2019
Thank you for selecting the Siegel Select however a courtesy message and telephone call were issued to Expedia staff advising our hours of operation as well as our website. We certainly are sorry you missed your check in.

4/10 Poor

Kyla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Need major updates on the rooms
Stayed 1 night in Mar 2019
Response from management on Mar 8, 2019
We certainly apologize for the vintage look currently.However, we take great pleasure in informing you our property is due to become renovated very soon and we hope that you consider returning in order to experience the enhancements.

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2019
Response from MOD on Apr 1, 2019
NA

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2019
Response from MOD on Apr 1, 2019
NA

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Connecting with management was difficult. The office opens at 9 am till 7 pm which limited check in and check out.
Stayed 2 nights in Jan 2019
Response from Management on Feb 4, 2019
We appreciate your chose in our brand however, Our hours are listed on the website and all of the third party company websites. If you might've book your reservation possibly during the time of our closing sometimes the reservation could be delayed by the third party during the company before it shows up in our system. Thank you.

2/10 Terrible

Melinda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was very rude
I reserved a room for for a night and I put check in at the hotel pay at the hotel I was charged $41 and I did not check in at the hotel because when I went in to check in the lady was very rude the manager
Stayed 4 nights in Sep 2018
Response from Management on Oct 6, 2018
I'm very sorry you had a bad experience.

2/10 Terrible

Carrie

Move on
Just don't: Room was in disrepair with flooring coming up in the bathroom. I did not use the shower because it did not appear clean. There were holes in the walls and furniture. The room had an awful odor (food vs. mildew?) and there were crumbs on the chair, like someone had eaten their lunch sandwich there while watching TV (the TV was on when I came into the room). I found a tiny black bug crawling up my pajamas the next morning (flea?) and ended up with bug bites on my legs. As I was leaving the second floor room on my way to the office to check out, I noticed the room below mine had a sign in the window that read "Crazy cat lady" (permanent resident, maybe?)...which explains the bug vs. flea bites!
Stayed 1 night in Sep 2018
Response from Management on Sep 14, 2018
We certainly apologize for your experience. Unfortunately, we take great pride in cleaning our establishment and cleaning inspections are conducted daily. I'm sorry you did not communicate with us directly. Our establishment takes great pride in Making It Right. Thank You.

2/10 Terrible

William

Room
Terrible room stiffy and smell. After paying ended going to another hotel never even went back to room never brought my stuff to the room
Stayed 1 night in Aug 2018
Response from Sonya on Sep 3, 2018
We're sorry for the inconvenience and hope you will consider returning in order for us to Make it Right. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Sonya on Aug 28, 2018
Thank you for your positive review.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I bought food put it in the refrigerator..
Roaches were in the refrigerator in my food. No I'm done
Stayed 1 night in Jun 2018
Response from Jack on Jun 21, 2018
Dear Guest, Again, I apologize for this incident. There really is no excuse for something like this. There is a new refrigerator in that unit now. We also do preventative spraying in an effort to never have any insects within the units. Regards, J. Tisdale