Lobby

Reviews of Embassy Suites Memphis

3.5 out of 5
Embassy Suites Memphis
1022 S Shady Grove Rd, Memphis, TN

Reviews

7.6

Good

Rating 10 - Excellent. 407 out of 1000 reviews" "
Rating 8 - Good. 242 out of 1000 reviews" "
Rating 6 - Okay. 146 out of 1000 reviews" "
Rating 4 - Poor. 112 out of 1000 reviews" "
Rating 2 - Terrible. 93 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Patricia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one called to inform us that there was no water at all ,was unable to stay they handed a paper and said these hotels are near us (mind you they had a running water fall in lobby)
Stayed 1 night in Jan 2024
Response from Richie on Mar 17, 2024
Thank you, Patricia, for being our guest at Embassy Suites Memphis. We apologies for our service failures and are dedicated to excellent guest service. Our team and I hope to see you again.

4/10 Poor

Sebastiaan

Stayed 2 nights in Mar 2024
Response from Richie on Mar 14, 2024
Thank you, Sebastiaan, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures and hope to see you again.

6/10 Okay

Kecia, Birmingham

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The proerty could be really nice it's a beautiful hotel, very nice rooms and spacious. The free Wine or Beer evening reception was awesome! The problem we had, I was told every weekend Kids have sleep overs parties there, kids were running all over the place, next door to us they had a teenage party unattended! Kids were knocking on the door and running, beating on the walls. They set off the fire alarm @ 2 in the morning. Not to mention the loud rap music all night.The cook to order Breakfast was great but again unattend Children grabbing food.
Stayed 1 night in Feb 2024
Response from Richie on Feb 26, 2024
Thank you, Kecia, for being our guest. at Embassy Suites Memphis. Our team and I are glad you think our property is beautiful and enjoyed the evening social. Our apologies for issues with our sport teams. We hope to see you again soon.

6/10 Okay

RevJ

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Richie on Feb 26, 2024
Thank you, RevJ, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon!

2/10 Terrible

Maisha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Richie on Feb 20, 2024
Thank you, Maisha, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures. It is our intent for every guest to have a pleasurable stay. We hope to see you again.

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Richie on Feb 16, 2024
Thank you, Robert, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was well maintained. The location was good as it was close to Graceland and there were several options for dining and drinks. Unfortunately, there was a situation with a suspect at large and we were advised to stay in. ( grateful for the info)
Stayed 1 night in Feb 2024
Response from Richie on Feb 17, 2024
Thank you, Patricia, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed you stay, hope to see you again soon.

8/10 Good

Ashley

Travelled with family
Liked: Staff & service, property conditions & facilities
Service was fine due to all the construction going on as well
Stayed 1 night in Feb 2024
Response from Richie on Feb 3, 2024
Thank you, Ashley, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Randy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Richie on Feb 2, 2024
Thank you, Ransy, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Dwight

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Richie on Jan 28, 2024
Thank you, Dwight, for being our guest at Embassy Suites Memphis. We apologize for any service failures. It is our intent for every guest to have a memorable experience.

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Richie on Jan 16, 2024
Thank you, Lynette, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

4/10 Poor

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is being remodeled, so loud that you can't have a converstation without raising your voice. pool closed. Very dirty/dusty due to the remodel. It will be lovely when completed but I should have been made aware of the process when I purchased the rooms. Staff was great.
Stayed 1 night in Jan 2024
Response from Richie on Jan 14, 2024
Thank you, Amanda, for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a pleasurable stay and the team apologies for any service failures. We hope to see you again.

4/10 Poor

rob

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Food was great. Was not told that there would be construction going on. Construction crew started work at 7 AM in the room next-door, which included hammering and other work.
Stayed 1 night in Dec 2023
Response from Richie on Jan 8, 2024
Thank you, rob, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures during your recent stay. It is our intent for every guest to have a pleasurable experience.

10/10 Excellent

gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
under remolding but everything were great
Stayed 1 night in Dec 2023
Response from Richie on Dec 31, 2023
Thank you, gilbert for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Rochelle

Travelled with family
The staff was wonderful. Construction was ongoing at the hotel, but the staff went out of their way to make sure we had everything we needed. The breakfast buffet included an omelet bar with cooks making them to order with ingredients we choose. The experience was surprisingly pleasant.
Stayed 2 nights in Dec 2023
Response from Richie on Dec 28, 2023
Thank you, Rochelle, for being our guest at Embassy Suites. We are glad you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Stephanie

Disliked: Property conditions & facilities
Was put in a room with no working air unit and then told that all other rooms were booked so they couldn’t move us!
Stayed 1 night in Dec 2023
Response from Richie on Dec 28, 2023
Thank you, Stephanie, for being our guest at Embassy Suites. We hope you enjoyed your stay and hope to see you again soon.

4/10 Poor

cynthia

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Richie on Dec 28, 2023
Thank you, Cynthia, for being our guest at Embassy Suites. We hope you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Richie on Dec 28, 2023
Thank you, Nick, for being our guest at Embassy Suites. We are glad you enjoyed your stay and hope to see you again soon.

4/10 Poor

darlene

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not good
many issues...contacting hotel about them
Stayed 3 nights in Nov 2023
Response from BT on Dec 1, 2023
Hi Darlene,We are sorry to hear that you had issues during your recent stay. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. Please feel free to contact a member of management immediately. We look forward to hearing from you soon!

4/10 Poor

Darien

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property itself is beautiful the guest service was great however due to another guest having an issue with myself and my children he complained about noise several times and had an attendant come to my suite twice on his behalf. Respectfully I quickly got the children to be much quieter however I was charged a fee for smoking when no one smoked in the room at all and when I called the property I was told that the housekeepers said it smelled like marijuana and again it was only myself and 9yr olds in the suite and no one smoked at all I was also told that there was nothing that could be done about the charge so I escalated the issue and called the corporate office.
Stayed 1 night in Nov 2023
Response from Richie on Nov 30, 2023
Thank you, Darien, for being our guest at Embassy Suites Memphis. It is our intent for all guest and members to have a pleasurable stay. Our property is a smoke environment and appreciate your understnding.

6/10 Okay

Charles

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Properties under renovation and lots of issues. Limited parking. Shower faucet was broken. Only one elevator working. Kept running out of things on breakfast bar. It may get better after renovations, but know there are some issues right now.
Stayed 2 nights in Nov 2023
Response from BT on Nov 29, 2023
Hi Charles,Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 Okay

Edward

Travelled with family
Disliked: Cleanliness
We stayed here some years ago, and it didn’t match the memories. The hotel is currently undergoing some refurbishment, but this didn’t affect our stay. We arrived on the Tuesday before Thanksgiving, so the hotel was quite busy. However, they only had one person on the front desk, and a line of guests waiting to check in, trailing across the lobby. Although there were fresh towels in the room, it did not appear to have been serviced in any other way. Hilton properties expect you to know that they no longer service rooms except by request (which I had forgotten), so it was only on our return to the room ahead of our second night that we realized that there was no spare roll of toilet paper in the room. Things were rectified as part of the requested service the following day. The complimentary breakfast buffet was reasonable (and the made to order omlette was good). Bizarrely, on the Friday they had no milk for either cereal or drinking. This stay fulfilled its purpose of somewhere to put our heads down while visiting family for Thanksgiving. But nothing made me want to hurry back.
Stayed 3 nights in Nov 2023
Response from BT on Nov 29, 2023
Hi Edward,Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 Good

Brittanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
There was some construction. But other than that, we had no issues. We loved the custom omelette breakfast.
Stayed 1 night in Nov 2023
Response from Richie on Nov 21, 2023
Thank you, Brittanie, for being our guest at Embassy Suites Memphis. We are glad you enjoyed your stay and loved or custom omelets. We hope to see you again soon!

10/10 Excellent

Carol

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
After the renovation it will be a great place to visit
Response from Richie on Nov 21, 2023
Thank you, Carol, for being our guest at Embassy Suites Memphis. We are glad you enjoyed your stay. We hope to see you again soon!

4/10 Poor

Kimberly

Disliked: Amenities
Bathroom was dirty. Hair was in the shower. They were out of real silverware. Coffee was not refilled and this was before 9:30
Stayed 3 nights in Nov 2023
Response from Richie on Nov 15, 2023
Thank you for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a pleasurable stay. Our team and I apologize for our service failures and hope to see you again soon.

10/10 Excellent

Lori

Stayed 1 night in Oct 2023
Response from Richie on Oct 29, 2023
Thank you, Lori, for being our guest at Embassy Suites Memphis. Our team is glad you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Chloe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My heat didn’t work and water was brown coming out of the faucets
Stayed 1 night in Oct 2023
Response from Richie on Oct 19, 2023
Thank you, Chloe, for being our guest at Embassy Suites Memphis. Our team and I apologize for any service failures and understand your frustration. These issues are not typical of our property. It is our intent for every guest to have a pleasant experience and we hope to see you again soon.

6/10 Okay

Yojaina

Travelled with family
Stayed 1 night in Sep 2023
Response from Richie on Oct 8, 2023
Thank you, Yojaina, for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a pleasurable experience. Our team and I are glad you enjoyed your stay and hope to see you again soon.

2/10 Terrible

Phil, Shaker Heights

Stayed 1 night in Oct 2023
Response from Richie on Oct 29, 2023
Thank you, Phil, for being our guest at Embassy Suites Memphis. We apologize for any service failures. It is our intent for every guest to have a pleasurable experience. We hope to see you again soon.

10/10 Excellent

Lars, Cordova

Stayed 1 night in Sep 2023
Response from Richie on Oct 29, 2023
Thank you, Lars, for being our guest at Embassy Suites Memphis. Our team and I are ecstatic you enjoyed your stay and hope to see you again soon.

4/10 Poor

Ileana

The breakfast was delicious.
Stayed 2 nights in Apr 2023
Response from Richie on Sep 28, 2023
Thank you, lleana, for being our guest at Embassy Suites Memphis. It our intent for to have a pleasurable stay. Our team and I apologize for any service failures and hope to see you again soon.

8/10 Good

jermaine

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Check Your Bed Sheets
The check in process was great. The Free cocktails were a great gesture. My concern was that I don't believe my bed sheets were changed, prior to my arrival. I found a spoon & some rice in between the sheets, while laying in bed. Just seen this issue on the news at another hotel. Never thought I'd encounter the same issue.... Very disturbing.
Stayed 1 night in Sep 2023
Response from Richie on Sep 26, 2023
Thank you for being our guest, Jermaine, at Embassy Suites Memphis. It our intent for every guest to have a pleasurable stay. Our team and I apologize for any service failures and hope to see you again soon.

8/10 Good

Jessica

Stayed 1 night in Sep 2023
Response from Richie on Sep 28, 2023
Thank you, Jessica, for being our guest at Embassy Suites Memphis. We are glad you enjoyed your stay and hope to see you again soon.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Outside of the dead body getting hauled out when I arrived, it was fine
Stayed 1 night in Sep 2023
Response from Richie on Sep 23, 2023
Thank you, Chris, for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a pleasurable experience. I do understand how tragic seeing what you did as well as it was for our team. I apologize for what we all had to experience. I am glad all was fine and hope to see you again soon.

8/10 Good

Jericka

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Richie on Sep 18, 2023
Thank you, Jericka, for being our guest at Embassy Suites Memphis. Our team and I hope you enjoyed your stay and hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is the process of what looks like a major renovation, so it appears they are overlooking all the repairs needed on the rooms they are using.
Stayed 3 nights in Sep 2023
Response from Richie on Sep 18, 2023
Thank you for being our guest at Embassy Suites Memphis. We are doing our best to service all of our members and guest. Our team and I hope you enjoyed your stay and hope to see you again soon.

8/10 Good

April

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel in the process of much needed renovations!
Stayed 2 nights in Sep 2023
Response from Richie on Sep 18, 2023
Thank you, April, for being our guest at Embassy Suites Memphis. We are glad you enjoyed your stay. Our team is thrilled to let you know we are in the process of reimaging ourselves.

2/10 Terrible

Telecia, Marianna

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I like the location of the hotel....the aesthetics of the lobby were beautiful. My actual room was out dated the floor and furniture was dirty due to the construction i was willing to deal with some discomfort. I wake awaken at 4ish in the morning to discover bedbugs for $251 a night I think i deserved better.
Stayed 1 night in Sep 2023
Response from Richie on Sep 17, 2023
Thank you, Telecia, for being our guest at Embassy Suites Memphis. Our team and I apologize for our failure in service. It is our intent for every guest to have a pleasurable experience. Our team would also like to let you know that the room you stayed was inspected by pest professional and found bedbugs nor evidence of prior bedbugs. We hope you give us another chance.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
The room needs new carpet and furniture- it was clean but tired.
Stayed 1 night in Sep 2023
Response from Richie on Sep 10, 2023
Thank you for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed our clean hotel. We are thrilled to let you know we are reimaging our property at the present time and hope to see you again soon.

10/10 Excellent

ANTHONY, ROANOKE

Stayed 3 nights in Sep 2023
Response from Richie on Sep 28, 2023
Thank you, Anthony, for being our guest at Embassy Suites Memphis. It our intent for to have a pleasurable stay and hope to see you again soon.

10/10 Excellent

ANTHONY, ROANOKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Any Future travel needs to Memphis will surely have me staying at the Embassy Suites!
Response from Richie on Sep 7, 2023
Thank you, Anthony, for being our guest at Embassy Suites Memphis. Our team and I are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Richie on Sep 6, 2023
Thank you, Lydia, for being our guest at Embassy Suites Memphis. It is our intent for every guest to have pleasurable stay. We hope to see you again soon.

6/10 Okay

Emilie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Richie on Sep 5, 2023
Thank you, Emilie, for being our guest at Embassy Suites Memphis. It is our goal for all our guest to have a pleasurable experience and we hope to see you again soon.

6/10 Okay

Jesse

Stayed 2 nights in Aug 2023
Response from Richie on Sep 18, 2023
Thank you, Jesse, for being our guest at Embassy Suites Memphis. We are doing our best to service all of our members and guest. Our team and I hope you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Anthonia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2023
Response from Richie on Aug 27, 2023
Thank you, Anthonia, for being our guest at Embassy Suite Memphis. It is our intent for every guest to have pleasurable stay. We hope to see you again soon.

6/10 Okay

Mari

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Richie on Aug 28, 2023
Thank you, Mari, for being our guest at Embassy Suites Memphis. We hope you had a great stay and see you again soon.

4/10 Poor

Patricia

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing at Best
This Embassy Suites did not live up to the Embassy Suites name. The overall appearance of the hotel was tired and worn. Their idea of an evening reception consisted of a few bags of Chex Mix and Cookies in a bowl on the counter of the bar. The bartender had no idea how to mix drinks. The vodka tasted like rubbing alcohol. There was a roach crawling on the wall by the bar. Overall very disappointing compared to other Embassy Suites we have visited. The room was okay but nothing exceptional.
Stayed 1 night in Aug 2023
Response from Richie on Aug 27, 2023
Thank you, Patricia, for being our guest at Embassy Suite Memphis. My team and I apologize for our service failures. It is our intent for every guest to have pleasurable stay. We hope to see you again soon.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Memphis, this property was safe and quiet. We enjoyed staying in this part of the city. The hotel is clean and staff was good. Breakfast was very good. Our beds were really comfortable. I would recommend this hotel while in Memphis.
Stayed 1 night in Aug 2023
Response from Richie on Aug 27, 2023
Thank you, Donna, for being our guest at Embassy Suite Memphis. It is our intent for every guest to have pleasurable stay. We hope to see you again soon.

10/10 Excellent

sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to school
I was in Memphis, moving my kid back to college. Embassy was great. Very comfortable and great service. Also not too far from the university.
Stayed 2 nights in Aug 2023
Response from Richie on Aug 21, 2023
Thank you for being our guest at Embassy Suites Memphis. It is our intent for every guest to have a memorable stay. Our team hopes to see you again soon.

6/10 Okay

Cheryl

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Richie on Aug 21, 2023
Thank you, Cheryl, for being our guest at Embassy Suites Memphis. Our team is glad you had a good stay and hope to see you again soon.