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Reviews of DoubleTree by Hilton Hotel Memphis

4 out of 5
DoubleTree by Hilton Hotel Memphis
5069 Sanderlin Ave, Memphis, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 137 out of 1001 reviews" "
Rating 4 - Poor. 80 out of 1001 reviews" "
Rating 2 - Terrible. 84 out of 1001 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee maker wasn’t very clean but the staff was helpful and kind loved the short walk to whole foods
Stayed 3 nights in Apr 2024
Response from Candace on Apr 18, 2024
Thank you for your 5 out of 5 review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay with us. We are very sorry about the coffeemaker in your room, and we will address this with our team. We hope you will stay with us again the next time you are in Memphis.

10/10 Excellent

Robert

Travelled with partner
Extremely pleasant and cordial staff.
Stayed 4 nights in Mar 2024
Response from Candace on Apr 18, 2024
Thank you for this amazing 5 out of 5 star review about your experience with us at the Doubletree East Memphis! We are glad you had a great experience, and we hope you will stay with us again soon.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lovef my stay. My new go to when I come back to Memphis. Thank you!! Great job and great customer service!!!
Stayed 1 night in Mar 2024
Response from Candace on Apr 4, 2024
Thank you Michelle for this amazing review about your experience with us at the Doubletree East Memphis! We are proud to be your new go to when you come to Memphis, and we look forward to welcoming you back again soon!

4/10 Poor

JESSICA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was decent sized. Cleanliness was definitely lacking, we found a used towel in the dresser drawer that was covered in something pink colored. The room had a dingy smell and there was paint all over the headboard from a recent renovation. The staff at the check-in counter were rude and impersonal. We had dinner in the bar/restaurant, we had to wait over 30 minutes for our waitress to come and take our food order. The bar tender was very friendly and his service was wonderful.
Stayed 1 night in Mar 2024
Response from Candace on Apr 4, 2024
Thank you for your review about your experience with us. We are very sorry for the problems you encountered with service and the cleanliness of your guest room. We can assure you this is not what we expect our guest to receive when they choose to stay with us, and we will address this with our team. We hope you will give us another chance in the future.

6/10 Okay

justin

Disliked: Staff & service, property conditions & facilities
No Micro Wave In Room. ONLY 1 Elevator
Stayed 1 night in Mar 2024
Response from Candace on Apr 2, 2024
Thank you for your review about your stay with us. We apologize for any inconvenience we caused you during your stay, and we hope you will give us another chance in the future.

6/10 Okay

Laurie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It took a long time to check in because they couldn't find my reservation. When we got to the room, we were disappointed by the condition. The carpet was stained and frayed, the tile in the bathroom was dirty, thebathroom fan was not functional, there were huge gouges in the furniture. The blackout shades were not great and let in lots of light. They have only cable no streaming. Some of the charging outlets did not work. The beds were comfortable. The bedding was nice and there was a nice selection of firm and soft pillows. Despite the problem at check in, staff was exceptionally friendly and warm, but I will not stay at Doubletree again. For the price, I expected the room to be better maintained.
Stayed 1 night in Mar 2024
Response from Candace on Apr 8, 2024
Thank you Laurie for your review about your experience with us. We would like to apologize for the problems you encountered with your guest room. We can assure you this is not the level of accommodations we expect our guests to receive, and we will take action immediately. Thank you for letting us know about your stay, and we hope you will give us another chance in the future.

4/10 Poor

Elizabeth

Travelled with family and small children
Disliked: Staff & service, amenities
It seems they are short staffed, or just don't pay attention to details. Our room for four had 1 cup, 2 towels, and all the lotion/shampoo/soap containers were empty. There were not sheets on the kids' bed and we had to request these very standard things and it was just a pain in the butt.
Stayed 1 night in Mar 2024
Response from Candace on Mar 29, 2024
Thank you for your review about your experience with us. We can assure you this is not the level of customer service we expect our guests to receive when they stay with us. We can assure you this will be addressed with our team, and we will take action to make sure it does not happen again. Thank you for bringing this issue to our attention. We hope you will give us another chance in the future.

10/10 Excellent

David

Stayed 1 night in Mar 2024
Response from Candace on Mar 26, 2024
Thank you for your wonderful 5 out of 5 star review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again the next time your travel brings you to Memphis.

4/10 Poor

Erica

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We stayed on 3/15. The man behind the counter was very friendly and our rooms were ready before check in time!! Found bugs in the room and bathtub. There were multiple spots on the wall that you could tell had not been cleaned. The cabinet under the sink where the towels are had dry crusted tooth paste on it. Not much room to sit at the indoor pool. Kids were unsupervised jumping off the landscaping into 3ft of water. The kids were being extremely rough with each other in the pool. It became too chaotic for my 7 year old and his friend. We started trying to go to bed around 9:30. We could hear people hollering and being loud at the outside pool. That stopped around 10. About 10:15 the people next door to us were letting their multiple children run up and down the hallway yelling at each other. They continued to go in and out of their room SLAMMING the door. This continued until 1:45AM. I attempted to call the front desk but the phone wasn’t working. Other than the friendly guy when we checked in, I was pretty disappointed but the location was convenient for our trip. I probably would not stay here again.
Stayed 1 night in Mar 2024
Response from Candace on Apr 8, 2024
Thank you for your review about your experience with us. We are very sorry for the problems you encountered with the pool and your guest room. We will address this with our team, and we are very sorry for any inconvenience this caused you during your stay. We hope you will give us another chance in the future.

10/10 Excellent

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candace on Mar 25, 2024
Thank you for this wonderful 5 out of 5 star review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay with us, and we hope you will stay with us again soon.

4/10 Poor

Damian, Little Rock

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Candace on Mar 25, 2024
Thank you for your review about your experience with us. We are very sorry for any problems you encountered during your stay, and we hope you will give us another chance in the future.

8/10 Good

Verania

Stayed 1 night in Mar 2024
Response from Candace on Apr 8, 2024
Thank you for your review about your experience with us. We are glad you enjoyed your stay, and we hope you will stay with us again the next time you are in Memphis.

8/10 Good

Charita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the elevators was out of order, so that made it a little difficult .
Stayed 1 night in Mar 2024
Response from Candace on Mar 25, 2024
Thank you for your review about your experience with us. We are very sorry one of the elevators was out of service during your stay with us. We appreciate your feedback and hope you will stay with us again soon.

8/10 Good

Terrance

Liked: Staff & service, amenities
Na
Stayed 1 night in Mar 2024
Response from Candace on Mar 14, 2024
Thank you for your review about your experience with us. We are glad you enjoyed your stay, and we hope you will stay with us again soon.

8/10 Good

Bob

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman that checked us in was very friendly and helpful however the rest of the front desk staff during our stay made us feel we were inconveniencing them and a had bad attitudes about answering questions, not one smile with anyone except the first person that checked us in.
Stayed 2 nights in Mar 2024
Response from Candace on Mar 7, 2024
Thank you for your review about your experience with us. We would like to apologize for the service level you received from some of our team members. We can assure you this is not the level of customer service we expect our guests to receive and we will address this with our team. Thank you for letting us know about your stay with us. We hope you will stay with us again in the future.

4/10 Poor

Robert Mitchell

Travelled with family
Liked: Amenities
Security in parking lot good. Elevators poor (one broken) the working one was slow and dirty. Housekeeping poor, workers surly and did not clean well. Linens and towels piled in hallways all day, trash not emptied from room, failed to provide fresh towels for last day. One coffee in room, no extra cups or refills for 3 days.
Stayed 3 nights in Mar 2024
Response from Candace on Mar 7, 2024
Thank you for your review about your experience with us. We would like to apologize for the cleanliness issues you encountered and the service level you received from some of our team members. We can assure you this is not the level of customer service we expect our guests to receive and also not the level of cleanliness, and we will address this with our team. Thank you for letting us know about your stay with us. We hope you will give us another chance in the future.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kelly Hogue, Front Desk Manager on Mar 5, 2024
Thank you for sharing your experience, Chris! Hope to see you again soon!

10/10 Excellent

Ashley

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is overall amazing Except for Both elevator messed up and couldn’t use
Stayed 1 night in Mar 2024
Response from Kelly Hogue, Front Desk Manager on Mar 4, 2024
Thank you Ashley! Hope to see you again soon on your next trip to Memphis and we will have those elevators running like a charm :)

4/10 Poor

Nadia

Liked: Cleanliness, amenities
This was a stay over/extension of my stay. It seemed to be a problem for the hotel. The hotel required me to “check out” then “check in” and took another deposit rather than simply extending my keys the evening before so I could stay. Additionally I asked if it was possible to receive a refund for this night since I no longer was required to stay and they said to contact Expedia. Expedia says to contact the hotel.
Stayed 1 night in Feb 2024
Response from Candace on Feb 22, 2024
Thank you for your review about your experience with us. We want all of our guests to enjoy their stay, and I am very sorry for the problems you encountered with having multiple reservations. We hope you will give us another chance in the future.

8/10 Good

Qinyu, memphis

Stayed 4 nights in Mar 2023
Response from Kelly Hogue, Front Desk Manager on Feb 20, 2024
Thank you so much for the great review! Hope to see you again soon!!

10/10 Excellent

Richard

Travelled with family
Staff very friendly and helpful, clean facilities.
Stayed 1 night in Feb 2024
Response from Kelly Hogue, Front Desk Manager on Feb 18, 2024
Thank you, Richard! Hope to see you again soon!Sincerely,

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, property conditions & facilities
Made me comfortable
Stayed 7 nights in Feb 2024
Response from Candace on Feb 12, 2024
Thank you for this wonderful 5 out of 5 star review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again the next time your travel brings you back to Memphis.

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, will definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Candace on Feb 10, 2024
Thank you Melissa for this wonderful 5 out of 5 star review about your experience with us at the Doubletree East Memphis! We are glad you enjoyed your stay, and we hope you will stay with us again soon.

10/10 Excellent

Chaniqua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Kelly Hogue, Front Desk Manager on Feb 6, 2024
Thank you so much for the lovely review! Looking forward to seeing you again in the near future!Sincerely,

2/10 Terrible

Tonia

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff at night are on point if the the goal is to ignore the guest, stay on your phone, then just say ...no, to an extra pillow. No, there are no "special cookies" when you check in. (And i had heard that was a treat) service when the night crew comes on is non existent. Worst double tree ive ever stayed at. Elevators not working, leaking water everywhere. Yuck.
Stayed 2 nights in Jan 2024
Response from Candace on Jan 29, 2024
Thank you Tonia for your review about your experience with us. We can assure you this is not the level of customer service we expect our guests to receive when they stay with us. We are truly sorry for the problems you experience, and we will address this with our team. We hope you will give us another opportunity to welcome you back in the future.

8/10 Good

lauren

Business traveller
Liked: Staff & service, amenities
The property was nothing special, and it felt like they charged what they could for minimal service.
Stayed 2 nights in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 27, 2024
Thank you Lauren for your feedback. We hope to make your next visit more special the next time you visit!

10/10 Excellent

Hani

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Candace on Jan 22, 2024
Thank you for this wonderful 10 out of 10 review about your experience with us at the Doubletree East Memphis. We are glad you had a great stay with us, and we look forward to your next stay with us.

6/10 Okay

SAM

Travelled with group
Stayed 2 nights in Jan 2024
Response from Candace on Jan 22, 2024
Thank you for your review about your experience with us. We hope you will give us another chance again in the future.

10/10 Excellent

Pedro

Travelled with partner
Nice room the only thing that the breakfast wasn’t good they charge $15 per person buffet style but it’s mostly like complimentary breakfast not worth the spending on it
Stayed 3 nights in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 23, 2024
Hey Pedro! I'm so glad you enjoyed your stay! I regret we do not offer a complimentary breakfast, but please let us know whenever you visit again, I would love to personally greet you!

8/10 Good

Firat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 17, 2024
Hi Firat! Thank you so much for sharing your experience with us. We hope to see you again next time! Sincerely,

6/10 Okay

Gerald

Disliked: Staff & service, property conditions & facilities
We had No Tv working in our room the lamps had no bulbs to work at the desk area and no one ever answered the phone at the front desk.
Stayed 1 night in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 17, 2024
Gerald, Thank you so much for letting us know about your stay with us. While it's disheartening to hear that things did not go as well as they normally would or should have, it is feedback like yours that helps us do better. We hope to see you in the future, and I personally would like to welcome you in.Sincerely,

6/10 Okay

ROBERT

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 15, 2024
Thank you Robert, for your feedback. I hope next time you are in town you will stop by the front desk to say hello. I would personally like to welcome you in !

4/10 Poor

Nima

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights. The location of the hotel is great! Many restaurants and grocery options nearby! The property and the room were decent for a 3-star hotel. However, I faced four issues that affected my score: 1) The room service cleaned the room once every few days. The front desk was not honest about it and every time I asked, they assured me the room service will come that day and for 2 nights that didn't happen, which my trash was full and I didn't have clean towels. I appreciated if the front desk were upfront about it so I could plan accordingly. 2) There was a power outage on a busy weekday morning and I had to use the stairs to go up and down the 6th floor several times. 3) Most of the staff were friendly, but once I got a grumpy staff at the buffet breakfast that was complaining about her day nonstop to her colleagues and also got my order completely wrong and didn't seem to care at all. 4) My room was missing the safe, and even though I asked the front desk several times for one, they didn't deliver. If these issues had not happened, I would give it 4 stars.
Stayed 6 nights in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 15, 2024
I would like to extend a sincere apology for the inadequate service you received from our hotel staff when you were promised housekeeping service and a replacement safe for your room. In addition, we should have displayed better hospitality in our restaurant. That being said, I hope that when you come back to the Memphis area again, you'll allow me to personally greet you to ensure a lovely stay.With warmest regards,

2/10 Terrible

Qing

Stayed 1 night in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 31, 2024
I am so sorry that you experienced these things. Certainly, this is not up to the standards that Hilton expects. While there may be unpredictive maintenance events that occur from time to time, we still do expect our staff to be fully engaged, helpful and offer the most wonderful part of the visit, our famous DoubleTree Cookie. I would hope that if you are ever in the area again, you would give us another try. If so, please come by the front desk so I can personally meet you.Sincerely,

8/10 Good

Guido

Stayed 4 nights in Jan 2024
Response from Candace on Jan 29, 2024
Thank you for your review about your experience with us. We appreciate you choosing us for your lodging needs, and we hope you will stay with us again soon.

2/10 Terrible

Lauren Caprice

Stayed 4 nights in Jan 2024
Response from Candace on Jan 10, 2024
Thank you for your review about your experience with us. We are very sorry for any problems you encountered during your stay. We hope you will give us another chance in the future.

10/10 Excellent

Duanna, Pahrump

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility with fabulous dining experience in house.
Stayed 2 nights in Jan 2024
Response from Kelly on Jan 9, 2024
Thank you so much for your thoughts! Hope to see you again soon!

8/10 Good

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but don’t swim in the winter. The pool is indoor and outdoor , plenty of warm jets but it’s still just TOO cold .
Stayed 1 night in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 9, 2024
Glad you enjoyed the hotel! Sorry the pool wasn't as warm as you would have liked. Sometimes, with it being indoor/outdoor the colder months can be challenging. Hope to see you again next time!

8/10 Good

Shelena, Antioch

Liked: Cleanliness, amenities
Room service didnt provide extra washcloth after cleaning my room. The pool glass roof was leaking water. The restuarant inside the hotel menu was extremly expensive. Breakfast high was. The noise level was amazin. Overall a 3.5
Stayed 2 nights in Jan 2024
Response from Kelly Hogue, Front Desk Manager on Jan 9, 2024
I am so sorry that we did not provide the service you deserved. We take your concerns very seriously and I have addressed them with the appropriate staff members. I hope that when you stay with us again, please ask for me personally, for I would love to ensure the comfort of your stay.

2/10 Terrible

Jasmine

Travelled with pets
Car thefts are a serious thing in the area.
Stayed 2 nights in Dec 2023
Response from Kelly Hogue, Front Desk Manager on Jan 9, 2024
Unfortunately, crime does not have a zip code and sometimes incidents may occur. However, we take the safety of our property and guest very seriously and have 24-hour security onsite. This has provided our guest with the assurance they can count on.

8/10 Good

Brandon

Stayed 1 night in Dec 2023
Response from Candace on Jan 22, 2024
Thank you for your review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we hope you will stay with us again soon.

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Candace on Dec 31, 2023
Thank you for your wonderful review about your experience with us at the Doubletree East Memphis. We are glad you enjoyed your stay, and we look forward to welcoming you back on your next trip to Memphis.

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So I’m pretty bummed because we usually love staying at The Doubletree. However this time is very different. We were charged an extra $50 fee for potential incidentals (that is supposedly returned upon departure and room is checked over making sure you did not do any damages). Make sure you do check in photos and videos and exit ones to protect yourself and to give accurate reviews!!! We were never offered our typical welcome cookies and our room was dirty. I took pics and showed the front desk staff and she didn’t even blink when I told them there were bugs in our room! I also told her our door to the bathroom only opens halfway and she told the handyman who just walked away and didn’t care. We also didn’t even have enough towels in our room for the 3 of us. While I waited for more towels another two people came up and said they needed more towels as not enough were placed in the room. The one young woman tried to hand her this soiled looking towel that they had found upon checking in and was stuffed in their closet! Super gross! The restaurant was a huge disappointment with rude waitresses that did not even acknowledge us as we waited ab 9 mins to get water. No one ever came up to us and after 10 mins we left and walked across the road to an Italian place that is pricey, but great service and great food. If we ever came to this area again we would not stay here. Doubletrees good service and cleanliness has changed! I will try to post pics and short video of the situation.
Stayed 1 night in Dec 2023
Response from Candace on Dec 31, 2023
Rebecca, Thank you for your review about your experience with us. We can assure you this is not what we expect our guests to receive when they choose to stay at our hotel. I will personally address your experience with our team as we want all of our guests to enjoy their stay. Please accept my sincerest apologies for the experience you had with us.

8/10 Good

Alim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio P. on Dec 26, 2023
Thanks for staying with us.

6/10 Okay

Allen

Disliked: Cleanliness, staff & service
Loud and the beds were compatible to sleeping on the floor...I won't be coming back, next time I'll choose a comfort inn.. they have awesome beds.
Stayed 2 nights in Dec 2023
Response from Candace on Dec 29, 2023
Thank you for your review about your experience with us. We are very sorry about the problems you encountered with the beds. We will definitely look into this with our team.

8/10 Good

Cara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price. The pool was shut down for the first two days and when it opened it was freezing cold. Staff are incredible. Safe location. Easy drive to downtown. Well worth the price. I’d stay here again for sure.
Stayed 4 nights in Dec 2023
Response from Antonio P. on Dec 26, 2023
Thanks for staying with us.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All around great service and amenities!
Excellent hotel experience!
Stayed 1 night in Dec 2023
Response from Antonio P. on Dec 26, 2023
Thanks for staying with us.

10/10 Excellent

emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Candace on Feb 10, 2024
Thank you Emma for this 5 out of 5 star review about your experience with us at the Doubletree East Memphis! We are glad you enjoyed your stay, and we hope you will stay with us again soon.

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Response from Kelly Hogue, Front Desk Manager on Feb 6, 2024
Thank you so much Emily for your feedback! We are glad you enjoyed your stay and hope to see you again soon!Sincerely,

8/10 Good

Gabrielle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Nice Place to Visit.
The staff were great and the room was nice. The elevators were broken and the only one that worked was the service elevator. We took the stairs for the majority of the stay. I would return for the customer service and the convenient location.
Stayed 2 nights in Dec 2023
Response from Candace on Dec 22, 2023
Thank you for this review about your experience with us. We are very sorry about the problems you encountered with the elevator during your stay. We are actively working on this, and we do have the main guest elevator up and running. We hope you will stay with us again soon.