All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Excellent customer service. I had made a mistake on my booking. The gentleman at the reception desk was very accommodating even upgrading us at no extra charge.
Warren
Stayed 1 night in May 2024
Response from Justin Phillips on May 7, 2024
Dear Warren, Thank you for staying with us at the Radisson on Flagstaff Gardens Melbourne, and for sharing your lovely feedback.I am delighted to know that you had a seamless check-in experience with us and appreciated the excellent service you received from Itthi from Front Office. I look forward to sharing your compliments with him and I am sure your kind words will make his day.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Nice place to stay. Staff friendly. Rooms need abit updating (pulled carpet threads everywhere)
Amanda
Stayed 3 nights in May 2024
Response from Justin Phillips on May 7, 2024
Dear Amanda, Thank you for staying with us at the Radisson on Flagstaff Gardens Melbourne, and for sharing your lovely feedback.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
4/10 Poor
Reinelle
May 2, 2024
Bad area run down hotel room disappointing
Reinelle
Stayed 2 nights in Apr 2024
Response from Justin Phillips on May 3, 2024
Dear Reinelle, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry that your stay was not a complete success due to the condition of our hotel. I look forward to bringing your comment up in our internal meeting to explore possible improvements.Warm regards,Justin PhillipsGeneral Manager
Although I arrived early, I was able to check in straight away and was upgraded to a very nice room on the 9th floor. It was clean and spacious with a very comfortable king size bed. Breakfast was very good, with a choice of made to order eggs, but I found the dinner options were fairly limited so didn't eat in the restaurant.
Gloria
Stayed 2 nights in Apr 2024
Response from Justin Phillips on May 2, 2024
Dear Gloria,Thank you for staying with us at the Radisson on Flagstaff Gardens Melbourne, and for sharing your lovely feedback.It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed our seamless check-in experience, clean and spacious rooms with comfortable bed and good buffet breakfast.Your feedback regarding the limited options for our dinner menu has been noted. Our culinary chef will review this and come up with a more varied menu featuring locally-sourced produce to enhance our guests' overall experience.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Great place for a quick Melbourne stopover. Clean room, comfy bed and handy to cbd.
Lyle
Stayed 1 night in Apr 2024
Response from Justin Phillips on May 1, 2024
Dear Lyle,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us, and enjoyed our clean room, comfortable bed and convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Michelle,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Very old property, needs updating. No sound-proofing. Room next to lifts and you could hear housekeepers talking very loudly outside room door very early in the morning.
Lynette
Stayed 1 night in Feb 2024
Response from Justin Phillips on Apr 29, 2024
Dear Lynette,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I apologise for the noise issue from the corridor. I have shared your feedback with our Maintenance Manager, who will review it and come up with a suitable solution to minimise the noise and enhance our guest experience.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Warm regards,Justin PhillipsGeneral Manager
Lovely hotel; quiet, clean, good amenities, close to circle free tram, well-appointed.
Bonnie
Stayed 2 nights in Apr 2024
Response from Justin Phillips on Apr 29, 2024
Dear Bonnie, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us, and I greatly appreciate your kind words regarding our clean rooms, good amenities, and overall loveliness.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Thomas,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Sally Ann,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location as well as the excellent service you received from our team members. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager
Dear Jennifer,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location in a free tram zone right across from the Flagstaff Gardens, as well as the excellent and helpful service you received from our ambassadors. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
8/10 Good
Craig
Apr 12, 2024
Craig
Stayed 1 night in Mar 2024
Response from Justin Phillips on May 2, 2024
Dear Craig, Thank you for staying with us at the Radisson on Flagstaff Gardens Melbourne, and for rating us so highly.It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Kirti,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased that you had an enjoyable stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
10/10 Excellent
George
Apr 11, 2024
George
Stayed 2 nights in Apr 2024
Response from Justin Phillips on May 2, 2024
Dear George,Thank you for staying with us at the Radisson on Flagstaff Gardens Melbourne. I am pleased that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
8/10 Good
William
Apr 9, 2024
William
Stayed 4 nights in Apr 2024
Response from Justin Phillips on May 1, 2024
Dear William,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear James, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Only stayed one night but the room was great and staff were very friendly
Dominique
Stayed 1 night in Apr 2024
Response from Justin Phillips on Apr 29, 2024
Dear Dominique,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us, and enjoyed our great room as well as the friendly and excellent service you received from our ambassadors. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
10/10 Excellent
Suman
Travelled with family and small children
Apr 8, 2024
Liked: Cleanliness, staff & service, amenities
Walking distance from the Bourke Street Mall and the tram stop and train station is a short walk from the hotel. Super convenient area to stay and explore Melbourne with many fun family activities close by and easily accessible.
Suman
Stayed 4 nights in Apr 2024
Response from Justin Phillips on Apr 8, 2024
Dear Suman,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you when your travel bring you back to the area!Warm regards,Justin PhillipsGeneral Manager
Excellent reception service.
Nice clean and tidy room.
Russell
Stayed 4 nights in Apr 2024
Response from Justin Phillips on Apr 8, 2024
Dear Russell,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us and enjoyed our clean and tidy room, as well as the excellent service you received from our team members. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Propert was clean , walkable distance to the CBD and a tram close by
Joyleen Mary
Stayed 3 nights in Mar 2024
Response from Justin Phillips on Apr 8, 2024
Dear Joyleen Mary, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am thrilled to read that you had a fabulous stay with us and enjoyed our cleanliness and convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Bruce, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Amit,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and felt safe here. Your kind words mean a lot to us all and the team must be delighted we made you felt that way!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager
Dear Shana,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us and enjoyed our amenities and the excellent service you received from our ambassadors. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Louise,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne so highly!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
4/10 Poor
Sanjeev
Travelled with partner
Mar 28, 2024
Disliked: Staff & service, amenities
Staff not very helpful. Asked for recommendations with regards to sight seeing but did not receive a positive response. No pleasant greeting upon arrival or a courtesy goodbye or “how was your stay” upon departing. Very poor customer service! They Probably do not like people of color!
Sanjeev
Stayed 2 nights in Mar 2024
Response from Justin Phillips on Apr 11, 2024
Dear Sanjeev,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry to hear about your disappointing experience and that our team members unintentionally made you feel disrespected. Please know that your concerns will be addressed with our Front Office Manager to prevent a similar situation from recurring. We are committed to providing exceptional service to all guests, regardless of background.Warm regards,Justin PhillipsGeneral Manager
Dear Li, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry to hear that certain aspects of your stay did not meet your expectations, and I apologise for the inconvenience caused.Warm regards,Justin PhillipsGeneral Manager
Staffs are nice. The location is very convinience.
Cui Yi
Stayed 4 nights in Mar 2024
Response from Justin Phillips on Mar 21, 2024
Dear Cui Yi, Thank you for your lovely review of your visit to the Radisson on Flagstaff Gardens Melbourne. I am glad to read that you had a wonderful stay with us and enjoyed not only our convenient location but also the excellent service you received from our ambassadors.Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Brett,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us and enjoyed our friendly and excellent service you received from our ambassadors. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
8/10 Good
Debbie
Travelled with partner
Mar 18, 2024
Liked: Cleanliness, staff & service
Although people say it is outdated I found it to be very clean and comfortable, however the rooftop hot tub/spa definitely needed repairs
Debbie
Stayed 3 nights in Mar 2024
Response from Justin Phillips on Apr 3, 2024
Dear Debbie,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.I also appreciate your suggestion to consider refurbishing our rooftop facilities to enhance our guests' experience. I look forward to discussing this in our upcoming meeting for further review.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear David,Thank you for your lovely review of your visit to the Radisson on Flagstaff Gardens Melbourne. I am delighted that you enjoyed your stay with us and many thanks for your kind words.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
8/10 Good
Anthony Michael
Mar 15, 2024
Liked: Cleanliness, staff & service
Anthony Michael
Stayed 3 nights in Mar 2024
Response from Justin Phillips on Mar 17, 2024
Dear Anthony Michael,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Laurence,Thank you for taking the time to rate your experience at the Radisson on Flagstaff Gardens Melbourne.I am delighted that you had a great time staying with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
10/10 Excellent
Craig
Business traveller
Mar 10, 2024
Excellent
Craig
Stayed 2 nights in Mar 2024
Response from Justin Phillips on Mar 11, 2024
Dear Craig, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Great location to public transport and parks. Hotel well maintained and staff extremely courteous. 9/10
Dianne
Stayed 1 night in Mar 2024
Response from Justin Phillips on Mar 11, 2024
Dear Dianne, Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.I also greatly appreciate your feedback and kind words in relation to the level of service offered. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Friendly staff, great breakfast buffet for $35, will
Definitely stay here again
Mark
Stayed 2 nights in Mar 2024
Response from Justin Phillips on Mar 11, 2024
Dear Mark,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us, and enjoyed our breakfast and the excellent service you received from our ambassadors. Your kind words and compliments have already been shared to the entire team; it has been a tremendous source of encouragement.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
The staff were very friendly. Reception was responsive and allowed me to check out 1 hour later.
Food in the restaurant was excellent.
Dinesh
Stayed 3 nights in Mar 2024
Response from Justin Phillips on Mar 11, 2024
Dear Dinesh,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you when your travels bring you back to the area!Warm regards,Justin PhillipsGeneral Manager
Dear Arjun,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us and enjoyed our convenient location.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
Dear Ranjit,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback, and I am pleased to read that you had a fabulous stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
From the moment I was greeted by dimitry all the way through to the checkout; an absolutely stunning property to stay at. Please do not hesitate to book your stay here
Brian
Stayed 2 nights in Mar 2024
Response from Justin Phillips on Mar 3, 2024
Dear Brian,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback. I am pleased to read that you had a fabulous stay with us and enjoyed the lovely and excellent service you received from Dimitri, our Duty Manager. I look forward to sharing your compliments with him to make his day!On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
10/10 Excellent
Shu Fen Iris
Mar 2, 2024
Shu Fen Iris
Stayed 3 nights in Feb 2024
Response from Justin Phillips on Mar 24, 2024
Dear Shu Fen Iris, Thank you for taking the time to rate your stay with us at the Radisson on Flagstaff Gardens so highly. I am thrilled that you enjoyed your overall experience here.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager
Dear Bruce, Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am glad that you had an enjoyable experience with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
10/10 Excellent
Matthew
Feb 25, 2024
Matthew
Stayed 1 night in Feb 2024
Response from Justin Phillips on Mar 21, 2024
Dear Matthew,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
6/10 Okay
Dr Dana Madalina
Feb 25, 2024
Dr Dana Madalina
Stayed 2 nights in Feb 2024
Response from Justin Phillips on Mar 21, 2024
Dear Dr Dana,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
8/10 Good
Lauren
Feb 24, 2024
Lauren
Stayed 1 night in Feb 2024
Response from Justin Phillips on Mar 21, 2024
Dear Lauren,Thank you for taking the time to rate your visit to the Radisson on Flagstaff Gardens Melbourne. I am pleased to read that you had a fabulous stay with us.It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
10/10 Excellent
MARIANA
Feb 19, 2024
Liked: Cleanliness, staff & service
The front desk people, very nice and ready to help
MARIANA
Stayed 2 nights in Feb 2024
Response from Justin Phillips on Feb 21, 2024
Dear MARIANA,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I greatly appreciate your feedback and kind words in relation to the level of service offered. The team and I strive to ensure each and every guest experience is a memorable one for the right reasons and I am sure the team will be delighted to know we met that service goal. On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
6/10 Okay
Stephen, oakland
Travelled with family
Feb 17, 2024
Liked: Cleanliness, staff & service
Location
Stephen
Stayed 3 nights in Feb 2024
Response from Justin Phillips on Feb 18, 2024
Dear Stephen,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a comfortable stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
8/10 Good
Helen
Travelled with partner
Feb 17, 2024
Liked: Staff & service
The staff were excellent and very attentive. Very nice lady checking us in . However , our room was never vacuumed or bits got missed out . Also the area outside our door was messy and not vacuumed .
Helen
Stayed 4 nights in Feb 2024
Response from Justin Phillips on Feb 19, 2024
Dear Helen,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. I am sorry to hear that a certain aspect of your stay did not meet your expectation, specifically in terms of our cleanliness. I have shared your feedback with our Executive Housekeeper who will review this for further action.On a positive note, I appreciate your lovely feedback regarding Rose, our Front Office team member. I have shared your compliments with her to make her day!It is always a pleasure to have you as our guest and on behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Warm regards,Justin PhillipsGeneral Manager
4/10 Poor
MARIO
Business traveller, Travelled with partner
Feb 15, 2024
Disliked: Amenities
I booked this for a client who was visiting us for business. He did not have hot water for two days, there was no attempt to rectify nor there was no attempt to change him to another room.
A poor effort
MARIO
Stayed 4 nights in Feb 2024
Response from Justin Phillips on Feb 18, 2024
Dear MARIO,Thank you for providing a feedback on behalf of your client for the visit to Radisson on Flagstaff Gardens Melbourne.I sincerely apologise for the inconvenience caused by the lack of hot water and for the response from our team. I have shared your feedback with our Maintenance Manager to investigate the issue and rectify promptly.I hope we will have the opportunity to welcome you back and exceed your expectations in the near future with a stay that is memorable for all the right reasons. Warm regards,Justin PhillipsGeneral Manager
Dear Yoshihiro,Thank you for taking the time to share your feedback from your visit to the Radisson on Flagstaff Gardens Melbourne. It is always a pleasure to receive positive feedback and I am pleased to read that you had a comfortable and enjoyable stay with us.On behalf of all the ambassadors at Radisson on Flagstaff Gardens Melbourne, I look forward to welcoming you back.Kind regards, Justin Phillips General Manager