Front of property

Reviews of Adara Franklin Apartment Hotel

3.5 out of 5
Adara Franklin Apartment Hotel
118 Franklin Street, 118, Melbourne, VIC

Reviews

7.2

Good

Rating 10 - Excellent. 170 out of 1000 reviews" "
Rating 8 - Good. 423 out of 1000 reviews" "
Rating 6 - Okay. 264 out of 1000 reviews" "
Rating 4 - Poor. 99 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2021

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience ever.
The room was so clean. The bed was very comfortable. The service desk worker William was amazing and so helpful. I would recommended to all my friends and family.
Stayed 1 night in May 2021

8/10 Good

Robyn

Melbourne visit
They were very obliging. Good position but the rooms are very tired looking.
Stayed 5 nights in Mar 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was nice and suited what we wanted but only issue was with the the communication from the hotel to us about what to do. Reception wasn’t even open to do check out at 10am. When we got there the instructions were to park anywhere with green on it. Well there was two bays per floor with little A4 green stickers on it. Very hard to see. Along with checking out because we have our key into the little letter box we couldn’t get out of car park. One thing with the room is they had sky lights in the bedrooms. Therefore as soon as the sun is up, everyone is up. Just the lack of information was disappointing. Now because reception wasn’t open I don’t know how to get bond or anything back.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness
Close to Victoria Market and public transport the room good size
Stayed 2 nights in Dec 2020

8/10 Good

len, Geelong

Liked: Cleanliness
room very clean but balcony I think has never been cleaned
Stayed 2 nights in Nov 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
Value for Money
Team members most curtis, no request too small. Apartment spacious well situated within close proximatey to all that Melbourne has to offer. Value for money and will certainly stay again when visiting Melbourne. Would recommend to family and friends.
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 5 nights in Jun 2020

4/10 Poor

Anne

Disliked: Cleanliness
Poor condition. Wouldn't pass a hotel inspection.
Stained bed cover and carpets. Mould in bathroom. Noisy air con. Stayed two of my four nights.puld
Wouldn't pass inspection
How do they get away with operating as an accommodation business?
Stayed 4 nights in Mar 2020

4/10 Poor

Rhonda

Travelled with family
Disliked: Cleanliness, room comfort
Couldn’t shut doors they had tape on them shower door didn’t shut so water went all over floor coffee cups were stained couldn’t sit on balcony as it hadn’t been cleaned at all we left after a night
Stayed 2 nights in Mar 2020

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service
The great staff member "Adrian?" who went above and beyond to organise early checkin and extra day
Stayed 5 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pretty old room, needs a good lick of paint and freshen up. Bed was comfy but certainly isn’t the nicest hotel I’ve stayed in.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
$300 for 2 bdrm for 3 pp. Only 2 toiletries. Soap holder in shower broken and jagged. Dirty bathroom floor. Tv didn't work, they couldn't fix It, no offer to change our room or give us money back. Wanted us to pay $10 for Wi-Fi to watch Netflix instead. I drove 4 hours to get to the city, too tired to argue too much and I don't like conflict so I let it be. I am not happy. Never again will I stay there.
Stayed 1 night in Mar 2020

10/10 Excellent

Amgad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
It was dirty and didn’t provide adequate Cleaning equipment and the bins were way to small lol
Stayed 3 nights in Feb 2020

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
Check in was quick and simple as you would expect. Good security with swipe access into the lobby. The room was good with the cooking facilities you need for a longer stay.
Stayed 2 nights in Feb 2020
Response from Arpita on Mar 7, 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff were great! Very helpful. Location is great. Pricing was ideal. Carpet was dirty -
Stayed 1 night in Feb 2020
Response from Arpita on Mar 7, 2020
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stains on the carpet & lower mattress of the bed; very small shower but at least it was hot!! Comfortable bed
Stayed 1 night in Feb 2020

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room & facilities were excellent. Very clean plus a small balcony which was very handy for us smokers
Stayed 1 night in Jan 2020
Response from Arpita on Mar 7, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Happy, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.location right next to the Victoria Markets and CBD. Room was very clean. A great place to stay in the city!
Stayed 2 nights in Jan 2020

8/10 Good

Rose, Quezon City Philippines

Travelled with partner
Liked: Cleanliness, amenities
Location and price although details of room need repair. Exhaust fan of bathroom not working and range hood of oven had no cover. The window sills Could do a bit more cleaning.
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Television reception did not work Reception not open prior to work day or in the evening. No wifi password provided. Reception staff pleasant.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Clean but needing a bathroom upgrade - it was quite old, rundown and grouting was no longer white.
Stayed 1 night in Jan 2020

2/10 Terrible

Georgia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Worst ‘Hotel’ I’ve EVER Booked At
My husband and I arrived at 2:05 and the check in was supposed to be at 2PM. The man at the front desk told us that the cleaners are still ‘cleaning’ the room and that they’d be half an hour, so my husband and I waited for 35-40 minutes in the lobby. As now our room was finally ‘clean’, the man at the front desk said that a $50 deposit was needed, but whilst booking, saw NO INFORMATION on the need for a deposit. He explained all the rules of the hotel to us very rudely and then finally gave us our keys after almost an hour of waiting. The room was small and drab with dirty kitchen/bathroom walls, dirty tea towels and a broken sink that leaked all over the bathroom table. Our room was advertised as having a “balcony”. First of all, the ‘balcony’ had an air conditioner that took up 60% of the small ‘balcony’ space. And secondly, not only were the blinds mangled and broken, passer-byers could easily see through the 10cm gaps of the blinds, which was really uncomfortable. Also, the table in the room was lob-sided, and the mirror was filthy. The bathroom was crammed and small and smelt of grime, and the ‘shampoo’, ‘body-wash’ and ‘conditioner’ all smelt like dish-washing liquid. Extremely unhappy and disappointed with the customer service, the quality of this hotel and overall experience. This place is so unclean, I didn’t even feel that comfortable sleeping directly on the sheets.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service at the desk on check in and out. Room very clean and tidy
Stayed 1 night in Jan 2020
Response from Arpita on Mar 7, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't have the room we booked so we were upgraded which was great
Stayed 1 night in Jan 2020
Response from Arpita on Mar 7, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

WD, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful and friendly. We only had one minor issue in our room and they solved it within minutes.
Stayed 3 nights in Jan 2020
Response from Arpita on Mar 7, 2020
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely disgusting. Bedding was stained, lounge was stained, bathroom was mouldy. More like a backpackers hotel not a $161 a night which is what we paid. Would not recommend it. Very disappointed .
Stayed 1 night in Nov 2019

2/10 Terrible

NotHappyJan

Disliked: Cleanliness, property conditions & facilities
Mould in bathroom, hair strands on wall after ? Cleaning? No mattress protector, torn bed sheet. Shower door not closing properly, flooding bathroom floor. Overpowering smell of cleaning/ bleach.
Stayed 1 night in Nov 2019

10/10 Excellent

linda

Liked: Staff & service, room comfort
good value
great location. good parking. great bed. could do will a bit of a refresh. good price.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No fan in bathroom and ceiling had mould. Toilet kept running. Glass sliding door broken kept coming off track. Beds and pillows hard a rocks. Booked for 5 ppl and paid for the extra person but arrived in room and no 5th bed, had to pay for another bed and for car parking. Costed me more than told !!
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Needs an update and a thorough clean. Stained blinds, dusty dirty appliances and surfaces. Used tissues on floor. Under couch and bed had not been cleaned in months. Couldn't even take a shower in the morning. No hot water. Had to boil the kettle to have a wash. $250 If u happen to lose a key. Stayed here regularly years ago. Sorry to say we won't be back. Not fussy people & regularly stay in budget motels.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that the hotel was so close to where we had to go, the staff were very friendly, the room was very nice, definitely worth every cent you pay, we will definitely be staying here again
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect size for 3 people. Loved the balcony and how close it is to tram
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness
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Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
A number of appliances were not in working order. House keeping did not change bed sheets (obvious coffee stains) and did not wipe down kitchen bench.
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

MatildaJane, Sydney

Travelled with partner
Liked: Staff & service, amenities
Overall we were pleased with this property. However the room and bathroom definitely needs some repairs and upgrading. We did have a few bugs around the kitchen area and a long dark hair on the bed sheets - neither of us has dark nor long hair. The staff on the front desk were lovely and helpful. Happy with the location
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Staff were lovely and friendly, check-in and out was quick and easy. Room was comfortable.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
The room had a sort of string cheese smell to it, and I couldn't locate the source. The countertops had two small 5c piece sized bits missing, quite possibly from someone setting down a really hot pot from the stove next to it, and the power button on the TV remote took a lot of pressing to get it to work. However the bed was comfortable, the bathroom was nice and the staff were really friendly. I'd recommend if you just need a room for the night and price matters, but otherwise, spend a few dollars more and find something closer to the CBD.
Stayed 1 night in Aug 2019

10/10 Excellent

Albino

Liked: Cleanliness, amenities, property conditions & facilities
Not behd Good soize Great situated location, Queen vic markets are literally around the corner & so are fast food joints.
Stayed 1 night in Aug 2019

10/10 Excellent

Anna

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a lways good to stay st NovaStargate. Its central location is awesome.
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No wine glasses. Carpet frayed very badly / trip factor. Unable to close Venetian blinds fully as they were damaged. Whole balcony doors totally cracked & splintered. 2 small children / unsafe
Stayed 1 night in Aug 2019

6/10 Okay

Rahrah

Liked: Property conditions & facilities
Disliked: Cleanliness
Upon arrival I was greeted happily. Told that a $50 pre authority check would be placed on my card, to be returned in 7-10 days. Once in my one bdrm apartment I was pleasantly surprised with size of my balcony, but there was no view what so ever, not the area for one, so please don't expect one. I took not of sign saying there would be a $25 charge for cleaning of any dishes you leave behind, which would be okay if you could justify it by the cleanliness of the room. There was little roaches crawling all around the kitchenette. I went to use bathroom, to see either urine or vomit dried along the wall to side of toilet. It also appeared that someone had tried to pull off the smoke detector. My payment was very low for the room compared to anywhere else locally so chose not to complain. The highlight of my night was not having a roach crawl by my head on the wall by the bed. Really, if you want to charge for dishes to be cleaned it would be nice if the room wash clean and bug free. Invest in some baits at least. Room was otherwise quite and enjoyable. Good location, close to market and public transport.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019