Lobby sitting area

Reviews of Motel 6 Brooks, AB

2 out of 5
Motel 6 Brooks, AB
1119 2 Street West, Brooks, AB

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 308 reviews" "
Rating 8 - Good. 122 out of 308 reviews" "
Rating 6 - Okay. 29 out of 308 reviews" "
Rating 4 - Poor. 10 out of 308 reviews" "
Rating 2 - Terrible. 7 out of 308 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jami, Whitecourt

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked this property for my son and husband as they are working away. They took a $200 room deposit and the site says $150. Just to give travellers a heads up about hotels and damage deposits. DO YOUR RESEARCH BEFORE NOT EVERY HOTEL/MOTEL TAKES A ROOM DEPOSIT.
Stayed 1 night in Apr 2024

8/10 Good

David

Business traveller
Clean accommodations
Stayed 5 nights in Apr 2024
Response from NL on Apr 15, 2024
Thank you for your feedback David, We hope to see you again soon!

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel. Check in staff super friendly. Room was nice & clean Beds and pillows very comfortable Road onsite around the motel in need of major maintenance, it had been raining and there was a massive puddle (pond) Would stay here again if in area
Stayed 1 night in Apr 2024
Response from NL on Apr 8, 2024
Hello Robert thank you for sharing your experience with us, We are happy you loved your stay with us. Yes we have that project in place already for this spring :). Thank you so much, we hope to welcome you again soon!

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful.
Stayed 1 night in Apr 2024
Response from NL on Apr 15, 2024
Thank you for sharing your experience with us Stephen, it was our pleasure to serve you. We hope to welcome you again soon!

4/10 Poor

Megan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 29, 2024
Hi Megan, We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

6/10 Okay

Grant

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Beds were comfortable, room was ok for the price. Parking lot pavement was a mess, potholes and muddy, couldn’t help but track into the room!
Stayed 2 nights in Mar 2024
Response from Chris on Mar 24, 2024
We are sorry we weren't able to fully meet your expectations. We can assure you we are working towards having our parking lot re-done! We hope to see you again in the future!

10/10 Excellent

tyler

Stayed 1 night in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for your 5/5 review!

10/10 Excellent

Donald

Stayed 4 nights in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for your 5/5 review!

10/10 Excellent

Lyndsay

What we needed
Stayed 1 night in Mar 2024
Response from NB on Mar 3, 2024
Thank you for your amazing review, happy to assist you on what you needed. We highly appreciate it!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from KS on Feb 14, 2024
thank you so much for such a great review. we will do our best assist you for next time as well.thank youregardsmotel 6 team

10/10 Excellent

kevin

Liked: Staff & service, amenities, property conditions & facilities
Great spot, especially for the price.
Stayed 1 night in Feb 2024
Response from KS on Feb 14, 2024
thank you for such a good review. we appreciate that a lot.regards motel 6 team

4/10 Poor

Patricia

Liked: Staff & service
Beds were comfortable. Toilet didn’t flush properly and no sink drain stopper in sink.
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Patricia,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

Eldon

Was good
Stayed 2 nights in Jan 2024
Response from Mortal 6 on Jan 29, 2024
It was our pleasure to serve you. we are hoping for you to have a wonderful experience at mortal 6. Thank you so much and you are most welcome at motel 6.

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had everything I needed in my room. Staff was helpful
Stayed 3 nights in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Alexander, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, quiet, would stay here again.
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Jan 29, 2024
Hi Ivan, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Gerald T

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from KS on Feb 14, 2024
thank you so much for giving such a great rating. regards,motel 6 team

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Unfortunately no coffee or tea is supplied in the suite. Easy parking in front of your suite. I recommend a 2nd floor suite as I was woken at 2AM by the visitor above who sounded like they were rearranging the furniture for 1 hour.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 23, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic. Rooms were clean, beds and pillows very comfortable. Price was good. Met every expectation based on hotel description.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 16, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Hitomi

Stayed 1 night in Jan 2024
Response from KS on Feb 14, 2024
thank you so much for giving such a great rating. we will keep giving our best to provide you the best experience. thank you so much,motel 6 team

10/10 Excellent

Anthonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from RJ on Jan 8, 2024
Dear Anthonie,Thank you so much for taking the time to share your positive experience at Motel 6 Brooks. We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and welcoming environment, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit.

8/10 Good

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Good motel. Comfortable stay and clean. Comfy beds! Had to change rooms as 116 had plumbing issues. No lights working for above bathroom sink in both rooms I was in which was annoying for getting ready the next day but there is another mirror by the door at least that isn’t dark.
Response from RJ on Jan 8, 2024
Dear Sophia, glad you still enjoyed your stay despite your difficulties. Our front desk is always avail able to help you 24/7. The light switch for the sink lights are on the wall between bed and washroom, it’s the location is sometimes hard to see. Thank you for stay with us. We hope to serve you better next time.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from RJ on Jan 8, 2024
Dear Aaron,Thank you so much for taking the time to share your positive experience at Motel 6 Brooks. We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and welcoming environment, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit.

10/10 Excellent

Gerald T

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfortable bed, good restaurant/pub, friendly staff. Ruby greeted me by name again, which is a nice touch.
Stayed 2 nights in Nov 2023
Response from Nancy Y. on Dec 12, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Kerry

Stayed 1 night in Nov 2023
Response from Kerry on Jan 8, 2024
Dear Kerry,Thank you so much for taking the time to share your positive experience at Motel 6 Brooks. We're delighted to hear that you enjoyed your stay with us. Our team works hard to provide a comfortable and welcoming environment, and your feedback is truly appreciated. We look forward to welcoming you back on your next visit.

8/10 Good

Pam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, clean, and staff at check in and check out were great.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Amanda

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Decent stay for a motel. Floor was a little dirty as my daughter and I found our white socks to be brown on the bottom while inside the room. Few potholes on the pavement, but we were able to check in early so that was nice. The rooms were slightly updated but floor is quite creaky.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Pauline

Stayed 1 night in Nov 2023
Response from RJ on Nov 25, 2023
Dear Pauline,Thank you for staying with us at Motel 6 Brooks! We're thrilled to hear you had a positive experience. Your kind words mean a lot to us. We hope to welcome you back soon!Best,Motel 6 Brooks

10/10 Excellent

Steve, Calgary

Stayed 1 night in Nov 2023
Response from RJ on Jan 8, 2024
Hello Steve,We are delighted to hear you had a great stay with us. We look forward to having you with us again. Cheers!

8/10 Good

Gerald T

Stayed 2 nights in Nov 2023
Response from RJ on Nov 25, 2023
Dear Gerald,Thank you for staying with us at Motel 6 Brooks! We're thrilled to hear you had a positive experience. Your kind words mean a lot to us. We hope to welcome you back soon!Best,Motel 6 Brooks

10/10 Excellent

Gerald T

Stayed 2 nights in Nov 2023
Response from RJ on Nov 15, 2023
Dear Gerald,Sincere thanks from all of us at Motel 6 Brooks for taking the time to share your positive experience! Your feedback have brightened our day, and we're grateful.It warms our hearts to know that you enjoyed your stay with us. Your appreciation for our accommodations and services fuels our commitment to providing excellent hospitality.We value your trust in us and eagerly anticipate the pleasure of serving you again on your future visits to Motel 6 Brooks.Warm regards,MOTEL 6 BROOKS

8/10 Good

James

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was reasonably priced. No maid service unless requested wasn't great.
Stayed 3 nights in Nov 2023
Response from RJ on Nov 15, 2023
Dear James,Thank you for sharing your feedback with us. We're pleased to hear that you found our pricing reasonable. We are delighted to hear that overall your stay was great.We apologize if the lack of automatic maid service fell short of your expectations. Your comments are important to us, and we'll use them to improve our services.Should your travels bring you back our way, we would welcome the opportunity to better meet your expectations.Warm regards,Motel 6 Brooks

8/10 Good

Leonard

Stayed 1 night in Nov 2023
Response from RJ on Nov 25, 2023
Dear Leonard,Thank you for staying with us at Motel 6 Brooks! We're thrilled to hear you had a positive experience. Your kind words mean a lot to us. We hope to welcome you back soon!Best,Motel 6 Brooks

10/10 Excellent

Roch

Stayed 1 night in Nov 2023
Response from RJ on Nov 25, 2023
Dear Roch,Thank you for staying with us at Motel 6 Brooks! We're thrilled to hear you had a positive experience. Your kind words mean a lot to us. We hope to welcome you back soon!Best,Motel 6 Brooks

10/10 Excellent

Bram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Cameron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thank you for the perfect rating!!Nancy Y.#Team6

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location with restaurant/bar onsite and short walking distance of lots of stores and restaurants
Response from Nancy Y. on Nov 7, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RJ on Nov 15, 2023
Dear Mark,On behalf of the entire team at Motel 6 Brooks, we extend our heartfelt gratitude for your positive reviews! Your time to give a feedback is truly appreciated, and we're delighted to hear about your positive experiences during your stay with us.We're thrilled that you enjoyed our accommodations and services. Your feedback inspires us to continue providing exceptional hospitality to each of our guests. Knowing that you had a great experience is the best reward for our efforts.Thank you for choosing Motel 6 Brooks. We look forward to welcoming you back and providing you with another outstanding stay.Sincerely,MOTEL 6 BROOKS

10/10 Excellent

Bruce

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly service. The bed mattress was firm which is excellent. The manager gave me a 5.00 food voucher for the restaurant. The turkey dinner was excellent, just needed little more meat. It was home cooked and my compliments to the chef.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi BruceWe appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful, and we look forward to seeing you again soon.Lilith#Team6

8/10 Good

Gerald T

Stayed 1 night in Oct 2023
Response from RJ on Nov 15, 2023
Dear Gerald,On behalf of the entire team at Motel 6 Brooks, we extend our heartfelt gratitude for your positive reviews and your loyalty with us! Your time to give a feedback is truly appreciated, and we're delighted to hear about your positive experiences during your stay with us.We're thrilled that you enjoyed our accommodations and services. Your feedback inspires us to continue providing exceptional hospitality to each of our guests. Knowing that you had a great experience is the best reward for our efforts.Thank you for choosing Motel 6 Brooks. We look forward to welcoming you back and providing you with another outstanding stay.Sincerely,MOTEL 6 BROOKS

8/10 Good

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Was surprised to see the pub closed at 9:00 Staff was friendly, beds comfy Great room for the price!
Stayed 1 night in Oct 2023
Response from RJ on Nov 15, 2023
Dear Rhonda,Thank you so much for sharing your thoughts with us! We appreciate your feedback and are delighted to hear that you found our staff friendly, beds comfy, and the room great for the price.We apologize for any inconvenience regarding the pub's closing time, and we'll take your comments into consideration for future improvements.We look forward to welcoming you back for another pleasant stay in the future.Warm regards,Motel 6 Brooks

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in the heart of Brooks. Close to shopping and restaurants. Rooms are clean and beds comfortable. Very affordable. Would stay there again.
Stayed 2 nights in Oct 2023
Response from RJ on Oct 19, 2023
Dear Nicole,Thank you for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that you found our location convenient, the rooms clean, and the beds comfortable. We're also pleased to hear that you found our rates reasonable. We look forward to welcoming you back for another great stay!Warm regards!

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from RJ on Oct 19, 2023
Dear Alana,Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience. If you ever need anything else or have any suggestions, please feel free to let us know. We look forward to welcoming you back in the future!Warm regards!

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very courteous and helpful. Had to park away from the room.
Stayed 1 night in Oct 2023
Response from RJ on Oct 19, 2023
Dear Mark,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our front desk staff courteous and helpful. We apologize for any inconvenience regarding the parking situation. If you have any specific preferences for your next visit, please let us know in advance and we'll do our best to accommodate. We look forward to welcoming you back soon!Warm regards!

8/10 Good

Brooke

Liked: Cleanliness, staff & service, amenities
had a good sleep parking was small for my vehicle & load
Stayed 1 night in Sep 2023
Response from RJ on Oct 19, 2023
Dear Brooke,Thank you for taking the time to share your experience with us. We're glad to hear that you had a good night's sleep. We apologize for any inconvenience you experienced with the parking situation. If you have any specific preferences or requirements for your next visit, please let us know in advance, and we'll do our best to accommodate. We appreciate your feedback and hope to welcome you back soon.Warm regards!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend trip
We were in town for the weekend and chose this motel based on the price. We were travelling with a wheelchair so it was important to have a lower level room. The staff was great and the room/motel were nice and clean. There was only 1 way up to the sidewalk for the wheelchair and a bit of a lip to get into the room. The bathroom was small so the door couldn't be shut with the wheelchair but with the position of the bathroom, privacy was still OK. Even with the few issues, we were able to make it work and would definitely stay here again and feel like the staff and cleanliness were excellent!
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Elda

Travelled with partner
Liked: Staff & service
The outside was full of potholes. The outside needs to be updated. Dirty laundry stacked in the front lobby. The room was clean and the beds comfortable.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Bram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room and the staff was very helpful with a hot water problem we had.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Cory

Response from RJ on Nov 15, 2023
Dear Cory,On behalf of the entire team at Motel 6 Brooks, we extend our heartfelt gratitude for your positive reviews! Your time to give a feedback is truly appreciated, and we're delighted to hear about your positive experiences during your stay with us.We're thrilled that you enjoyed our accommodations and services. Your feedback inspires us to continue providing exceptional hospitality to each of our guests. Knowing that you had a great experience is the best reward for our efforts.Thank you for choosing Motel 6 Brooks. We look forward to welcoming you back and providing you with another outstanding stay.Sincerely,MOTEL 6 BROOKS

8/10 Good

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all satisfactory
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Bill,Thank you for positively rating your stay!!Lilith#Team6

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary call from front desk.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 2, 2023
Hi Donald, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6