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Reviews of Flamingo Hotel

2.5 out of 5
Flamingo Hotel
722 Redcliff Drive SW, Medicine Hat, AB

Reviews

6.8
Rating 10 - Excellent. 139 out of 780 reviews" "
Rating 8 - Good. 265 out of 780 reviews" "
Rating 6 - Okay. 170 out of 780 reviews" "
Rating 4 - Poor. 110 out of 780 reviews" "
Rating 2 - Terrible. 96 out of 780 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Wanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first room given,the card didn't work, she gave me another room, absolutely no towels,coffee.etc. Was going to just leave to find another hotel, but could not get a refund she said,as I booked through Expedia. So went onto the 3rd room. Had to go ask for towels,coffee. No fridge, I find out when I checked out, the hotel is also used for community housing, which most tenants I seen were very scary. Digging through ashtrays for butts. Will never stay here again. It must be scary, because the front door was locked and I had to be buzzed in & out.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 22, 2024
Good dayI would like to apologize for the inconvenience. I hope you will give us another chance.

8/10 Good

Muhammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice work staff & Service
Stayed 1 night in Nov 2023

6/10 Okay

Julian, Calgary

Business traveller
Liked: Cleanliness
Breakfast mediocre... no hot coffee, muffins, fruit or cereal Reserved room not available at check-in
Stayed 1 night in Nov 2023

2/10 Terrible

Adam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negative 2 Stars.
I would not recommend this facility be used to house stray animals let alone people. No working key cards for the two rooms we booked so the front desk needs to escort you to your room anytime you leave it. Hallways reek of cigarettes and pets. Hot tub is "under repair" but has been for over a year given all the other reviews. TVs were not operational in either room we booked. Furniture had stains on it that I choose to believe was old coffee. Shower didnt appear clean. Brought up issues with the front desk and they said I would need to take up issues with hotels.com as that is who we booked with. Spoke with Hotels.com rep and they said to speak to the hotel manager. Asked to speak to the hotel manager and apparently he doesnt work after 4pm or before check out so he was conveniently unavailable.
Stayed 2 nights in Nov 2023

2/10 Terrible

Rosemarie G

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee canister filthy. No local tv. Manager unavailable to assist. Room not cleaned properly. I have photos if you would like to see them. When I complained about tv nothing was offered or done. Manager isn't available on weekends for anything!
Stayed 2 nights in Nov 2023

6/10 Okay

Rebecca

Liked: Staff & service
Loved it has two pools. Breakfast you have to get there early in order to get anything good. Staff were friendly. Language barrier between staff and you.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Room was cold. Didn't seem like the heat worked properly. housekeeping needs a course in cleaning . Sink in the kitchenette was brown and not even a dish cloth supplied. Bathroom could use a major cleaning top to bottom. Some of the lights looked like they were shorting out or maybe it was just all of the dead bugs in them. The curtains didn't close all the way. bought some clips to hold them shut, but didn't cover the holes in them.
Stayed 3 nights in Nov 2023

2/10 Terrible

Scott

Stayed 1 night in Nov 2023

6/10 Okay

Cameron

Stayed 1 night in Nov 2023

2/10 Terrible

Justine

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures are very misleading. Cleanliness not good at all!
Stayed 1 night in Nov 2023

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soaker tub was a nice touch
Stayed 1 night in Nov 2023

2/10 Terrible

Neil

Stayed 1 night in Nov 2023

2/10 Terrible

Chad Van Der

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here twice as my company books our hotels. Now I know you can’t expect much for the price but in the times I’ve stayed here I’ve had 1) No TV as there was a “technical issue” 2) Dirty rooms and hallways 3) Ice machines not working 4) Hot tub not working 5) Various types of bugs in my room 6) No hot water to shower 7) Mold in my ice bucket 8) horribly unhelpful front desk staff. I’ve made it clear to my management that under no circumstances will I ever stay at this hotel again.
Stayed 1 night in Oct 2023
Response from QUALITY INN on Nov 8, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn .At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

8/10 Good

Geoff

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Joe

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Wanted waterslide and pool for the daughter. Check in and told the Pool HAS BEEN CLOSED FOR YEARS!! Have a second pool though. Went and saw a dirty little pool and a closed hot tub. Very disappointed and would not recommend this hotel to my worst enemy.
Stayed 1 night in Oct 2023
Response from QUALITY INN on Nov 8, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn .At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were friendly and helpful when you could find them. the room itself was clean and functional. The facility itself is in need of a major overhaul. Several hall way lights were out and several were broken. The parking lot is in need of re-surfacing and better lighting. Carpets were dingy and stained in several areas. Pool and hot tub were out of service and look as though they have been for quite some time. back stairwell reeked of cigarette smoke. Room came with free breakfast but when we went to get breakfast we found it completely empty. Out of eggs, sausage, baked goods, juice and coffee we all empty. There was some cereal left but no milk for it. Had to go to the McDonalds next door to get breakfast. Huge disappointment. The facility always had some unsavory looking people loitering about as well. Never felt safe. Had to occasionally check on our vehicle to make sure it was okay.
Stayed 2 nights in Oct 2023
Response from QUALITYINN on Oct 24, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

10/10 Excellent

Curtis

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean place with awesome rates. My girl friend loved soaking her Camel Toe in the jacuzzi tub in our room. Excellent time we had. “keep er tight”
Stayed 1 night in Oct 2023
Response from qualityinn on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn. Thankyou for your rating, we are really grateful that you liked our services .Hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities
Is good services
Stayed 10 nights in Oct 2023
Response from quality inn on Oct 17, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn. Thank you for your positive feedback and really appreciate it ,hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

4/10 Poor

Gigi

Disliked: Cleanliness, staff & service, property conditions & facilities
First room had no hot water and clearly had not be vacuumed. Very few towels. Second room clearly not vacuumed, very few towels, the door to outside did not accept key, nor could i open outside door from inside. I asked for more towels the next day. None we dropped off. Went for breakfast at 7:45am, no hot food left. Ice machine broken. Disappointing stay. I guess you get what you pay for. The staff were friendly but just didn't carry out requests
Stayed 2 nights in Oct 2023
Response from QUALITY IN on Oct 17, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again

4/10 Poor

Robert, Kelowna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
room smelled like smoke and lots of cig butts outside, no local tv channels, bathtub would not drain, breakfast looked inedible. looks like lots of permanent residents staying there. you get what you pay for i guess. price was cheap.
Stayed 1 night in Oct 2023
Response from QUALITY INN on Oct 17, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

8/10 Good

Tara

no coffees in room, no hot water & only 1 facecloth
Stayed 2 nights in Oct 2023
Response from QUALITY INN on Oct 17, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again

2/10 Terrible

Shirley, Regina

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be burned down. It is so filthy the front entrance the hallways and the rooms. After being on the road for 13 hours I could have just have cried!
Response from QUALITY INN on Oct 17, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again

4/10 Poor

Victoria

Disliked: Cleanliness, amenities, property conditions & facilities
It’s not located in an area that makes you think “wow this is safe” but it was also not what we expected from a Quality Inn. Our first room the toilet was broken and staff were quick to give us a new room, however both rooms were VERY much in need of cleaning, there was make up and other things on the pillows, the floors hadn’t been cleaned and the room over all was in need of upgrading. Would not recommend overall.
Stayed 1 night in Oct 2023
Response from QUALITY INN on Oct 17, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services.We look forward to welcoming you again

2/10 Terrible

Suzanne

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

catherine, okotoks

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was ok, not really clean. The room was not refill, no coffee, limited towels. Had to asked for coffee, not a problem. Towels for pool and shower was a nightmare. They clearly under staffs. What make the work for the staffs stressful and as a traveler not a good experience. Pool was nice but dirty around. The hotel needs a lot of renovation and maintenance. I stayed 4 days, nobody clean the room. Breakfast was not the best; again when under staffs you can expect too much. No coffee, limited items, waffles batches too much water what make the waffles not tasty at all and straight to garbage. No syrup,... Unfortunately, i will not recommend this place. Inside and around was not clean. Safety who be an issues.
Stayed 4 nights in Oct 2023
Response from QUALITY INN on Oct 17, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

2/10 Terrible

Laural

Travelled with family
Disliked: Amenities, property conditions & facilities
When we finally got to our room walking through a maze of disgustion the sink had no tap on it at all, it was laying on the counter broken and rusty. Called from desk and got another room which was better however we had no hot water at all
Stayed 1 night in Oct 2023
Response from QUALITYINN on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

4/10 Poor

Jill

Disliked: Cleanliness, staff & service, property conditions & facilities
Room stunk like sewer. Floors dirty. Will never stay here again. Pay ten bucks more and stay across the street.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 6, 2023
I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

6/10 Okay

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from qualityinn on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to review about your experience at Quality Inn. Thankyou for your rating, we are really grateful that you liked our services .Hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

10/10 Excellent

Jody

Stayed 1 night in Sep 2023
Response from qualityinn on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to review about your experience at Quality Inn. Thankyou for your rating, we are really grateful that you liked our services .Hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

8/10 Good

Marlene

Business traveller
Liked: Cleanliness, staff & service, amenities
I needed to be near the hospital and a good restruant. All good for the price. Bathroom door needs repair. Couldn’t control the ac. But temp was okay.
Stayed 1 night in Sep 2023
Response from QUALITY INN on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Sheldon

Stayed 1 night in Sep 2023

2/10 Terrible

Trina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible unfocused staff while checking in. Carpet, walls, chair and shower Curtain were all dirty, spotted and stained …. Bathtub had quite a bit of mold where the caulking met with tub…
Stayed 1 night in Sep 2023
Response from QUALITYY INN on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

2/10 Terrible

Mukarram

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk check in curt and rude. Staircases and halls dirty. Room clean, bed felt old and wore out.
Stayed 1 night in Sep 2023
Response from QUALITY INN on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities
We found the Quality to be a safe and clean hotel. We were disappointed that the pool area was closed. The hotel itself seemed a little dated, but it was in a very convenient location for us.
Stayed 3 nights in Aug 2023
Response from qualityinn on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn. Thankyou for your rating, we are really grateful that you liked our services .Hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

6/10 Okay

Todd

Liked: Staff & service
Easy access off the highway and you could possibly park outside your room if there was space. My 1st night i didn't have parking outside the room and the outside light by my vehicle was burnt out so that sucked. Plus the weather was gloomy as it had been raining earlier so unloading my vehicle with limited lighting wasn't helpful. The young man working the desk during the evening was friendly and helpful as i noticed the hot tub was unavailable. That should be mentioned online for booking purposes. Lots of little things could use attention and fixing...like the tvs would not show the normal cable listings..or work properly at all. Glad i took my laptop for the trip and i wasn't with the whole family or it could've been worse. Breakfast was decent, although the waffle dough dispenser thing was somehow broken the 2nd morning.. for the cost i suppose it was ok. I'd call ahead and check if hot tub is working before booking in the future..if that matters to a person.
Stayed 2 nights in Sep 2023
Response from QUALITY INN on Nov 8, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn .At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

6/10 Okay

Lorraine

Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
Good Day LorraineI would like to thank you for feedback. Please let us know if you had any questions or concerns during your stay.Thank You

6/10 Okay

Jason

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
ok..get what you pay for..building needs renovation. staff is friendly and helpful
Stayed 1 night in Sep 2023
Response from Hotel General Manager on Sep 12, 2023
Good Day I would like to thank you for your feedback and choosing Quality Inn for the stay. We are working on renovation plans. I am glad to hear that the staff was friendly and helpful.We will see you again.

8/10 Good

Tom

Stayed 1 night in Sep 2023

2/10 Terrible

Robert Andrew

Check in was somewhat rude. Room was great size and clean. Good value
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
Good Day I would like to thank you for your feedback and choosing Quality Inn for the stay. My sincerely apologize for the poor customer service during your check in. I will address this issue with the staff to make sure it does not happen in future. We will see you again.

4/10 Poor

Darren

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Receptionist was very pleasant. Pool was under repair and that wasn't mentioned in booking. One of the factors of booking there. Staircase up to second floor was sticky and smelt like urine. There was a festering styrofoam container of food at the door by mentioned staircase, must've been there a while as maggots were all over the food. Room was a little beat up but clean.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 12, 2023
Good Day DennisI would like to thank you for your feedback and choosing Quality Inn for the stay. I would like to apologize for the inconvenience during your stay at Quality Inn. Your feedback has been addressed and we will ensure that this does not occur in the future. I am glad to hear that the receptionist was pleasant.We will see you again.

2/10 Terrible

Kayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Marilyn

Stayed 1 night in Sep 2023

2/10 Terrible

Jacob

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Firth the card did not work to enter the building once I got it the room door did not open I had to go to the lobby several times pool was dirty and spa was empty and the hotel needs renovation
Stayed 1 night in Sep 2023
Response from QUALITYINN on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn At the onset, please accept my apologies for the difficulties experienced by you during your stay. Your feedback has been addressed and we will ensure that this does not occur in the future, we greatly value your patronage and hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

6/10 Okay

Brooke

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
we were happy with price & pleasantly surprised to be upgraded but tv didnt work & neither did jacuzzi so much for upgrade,beds super comfortable
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Amenities
All is good
Stayed 1 night in Aug 2023
Response from quality inn on Oct 25, 2023
Dear Guest, I would like to take this opportunity to thank you for taking the time to write a review about your experience at Quality Inn. Thankyou for your rating, we are really grateful that you liked our services .Hope you give us another opportunity to restore your faith in our services. We look forward to welcoming you again.

2/10 Terrible

Charlene Mae

Stayed 1 night in Aug 2023

4/10 Poor

Randall

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The price reflected the overall condition of the rooms. Breakfast was fine
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 24, 2023
Good Day RandallI would like to thank you for your feedback and choosing Quality Inn for the stay. Please let us know if you had any concerns during your stay.We will see you again.