“Good location to explore Ashland area.”

The hotel has beautiful landscaping and a nice pool, but the breakfast was substandard (e.g., the "hot" breakfast was nothing more than little quiches that wer still frozen in the middle). We were able to upgrade our room because the first "premium" room with a spa was dark and dingy without a microwave.

“Nice Building With Logistics Failures”

I had several issues while staying here: -We told the person at the front desk while checking in that we were going to pay with a different credit card than I had entered on Expedia. She said that was fine but just needed to see the card; a minute later she apparently forgot and ran the card anyway. We gave her the other credit card and the initial charges eventually fell off, but the pending charge tied up my available credit for the entire trip. -The Web site promised a shuttle service into Ashland; when I asked about its schedule, I was told it wouldn't be running for the time that I was staying. I really do understand that things go wrong, but the shuttle was a big draw and what was promised was definitely not delivered. -The pool was filthy the day we got there, and wasn't cleaned at all during our 4-day trip. The hot tub was great but we weren't brave enough to go near the pool.

“They ran out of breakfast by 9 am!”

The hotel was clean with comfortable beds. However, the wi-fi service did not consistently work. We were told by the front desk "At least it's free. " When we went to breakfast at 9 am, they had run out of most items and refused to restock. The staff said "There weren't enough guests at the motel to make more items." I won't stay here again.