Sport court

Reviews of Residence Inn by Marriott McAllen

3 out of 5
Residence Inn by Marriott McAllen
220 W Expressway 83, McAllen, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 128 out of 237 reviews" "
Rating 8 - Good. 72 out of 237 reviews" "
Rating 6 - Okay. 21 out of 237 reviews" "
Rating 4 - Poor. 7 out of 237 reviews" "
Rating 2 - Terrible. 9 out of 237 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RENE

Travelled with family and small children
Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has to be one of the best places to stay in McAllen worth the price! Stayed one night and I wish we could of stayed longer!! They meet expectations and really do go above and beyond
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We use this motel as our monthly visit to McAllen, and have no complaints or we would go somewhere else. One main reason is that it is NO SMOKING and a lot of the other locations have smoking in parts of their building.
Stayed 1 night in Apr 2021
Response from Monica on May 7, 2021
Thank you for allowing us to provide you with a comfortable stay. We always strive to provide a wonderful experience for our guests, glad we are meeting our guests expectations. Looking forward to your next visit!

4/10 Poor

Rene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I was charger twice for ome.night stay
Stayed 1 night in Mar 2021
Response from Monica Licea on Mar 30, 2021
Good Afternoon as previously stated by hotel staff. Refund has been issued on our end. Based on your bank it can take anywhere from 5- 7 business days to reflect on your account. Thank you!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, specially for families. Very Convenient.
Stayed 3 nights in Feb 2021
Response from Monica Licea on Mar 30, 2021
Thank you for your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Quiet. Easy access. Will stay there again.
Stayed 5 nights in Feb 2021
Response from Monica Licea on Feb 16, 2021
Thank you! We look forward to having you stay with us. Stay warm!

6/10 Okay

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good room was great . My only issue was that it was 30 degrees outside and the heater never worked
Stayed 1 night in Feb 2021
Response from Monica Licea on Feb 16, 2021
I'm sorry to hear about this inconvenience you experienced with us. Was this issue reported to the staff? We always strive to provide our customers with the best service and I'm sorry to hear we fell short on this for you. We hope you can give us an opportunity on your future travels to our area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2021
Response from Monica Licea on Feb 16, 2021
Thank you for the feedback!

10/10 Excellent

Ngozi

Business traveller
Stayed 4 nights in Jan 2021
Response from Monica on Jan 18, 2021
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great for pets and families. Staff was helpful. Clean.
Stayed 3 nights in Nov 2020
Response from Monica on Jan 8, 2021
Thank you for your wonderful feedback!

4/10 Poor

Nick, Victoria, Tx

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This was probably tbe loudest hotel i've ever stayed at. It was conveniently located next to an HEB and relatively close to an interview I was in town for however the room smelled foul and was outdated. The room above me sounded like they were running a marathon ALL NIGHT. I wouldnt stay there again.
Stayed 1 night in Dec 2020
Response from Monica Licea on Dec 17, 2020
I am sorry to hear we were unable to meet your expectations during your past stay. If you decide to give us a second opportunity, we ask that should there be any inconveniences at all to please inform our team as soon as possible. This will allow us to attempt to correct the issue in a timely matter that does not disrupt your stay. Thank you for your feedback!

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The toilet in the master bedroom was broken and I asked them to fix it but they said there was no one that could? Had to share the other bathroom with other guests in the room. Not the end of the world just inconvenient.
Stayed 1 night in Oct 2020
Response from Monica on Oct 5, 2020
Thank you for your feedback. I apologize the inconvenience this caused you. Unfortunately we don't have an engineer available throughout the night but we will make sure to share your feedback with our team in order to avoid these incidents in the near future.

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2020
Response from Chris on Jul 10, 2020
Thank you very much for your review. We look forward to your future reservations.

8/10 Good

Roxana

Stayed 1 night in May 2020
Response from Monica on May 22, 2020
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly and comfortable, convenient, clean, good location.
Stayed 1 night in Mar 2020
Response from Monica on Apr 17, 2020
Thank you for your review! Stay safe!

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from Monica on Apr 17, 2020
Thank you for the review! We appreciate it. Stay safe!

10/10 Excellent

Jack, Kansas

Travelled with family
Liked: Cleanliness, amenities
Personal and professional service delivered every time. Rooms were immaculate and spacious. Amenities or adequate and very nice
Stayed 2 nights in Feb 2020
Response from Monica on Apr 17, 2020
Thank you for your feedback, we will share with all the team. Stay Safe!

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 5 nights in Dec 2019
Response from Monica on Feb 14, 2020
Thank you for your feedback.

8/10 Good

PAMELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Chris on Oct 1, 2019
Thank you for your feedback. We look forward to your return some day.

10/10 Excellent

SARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time here
It was amazing like always. My family and I always book it in this place. Love that HEB is in the same parking lot and this hotel has a full kitchenette. We save money buying and preparing our own meals. It is clean and very up to date on furniture in the rooms. It has a basketball and volleyball net for the kids and ofcourse a pool. Everyone there is friendly and make you feel comfortable. My kids love it..
Stayed 3 nights in Jul 2019
Response from Monica L. on Jul 30, 2019
Dear Guest, Thank you for your wonderful feedback and we hope your travels bring you back to McAllen very soon.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 night stay.
Best managers cocktail hour yet. Spacious rooms, well maintained.
Stayed 1 night in Mar 2019
Response from Monica on Mar 15, 2019
Thank you for staying with us!

10/10 Excellent

Subelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel in mcallen!
clean, organized and really confortable
Stayed 1 night in Mar 2019
Response from Monica on Mar 15, 2019
We appreciate your feedback. Thank you so much for staying with us!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay
Stayed 1 night in Jan 2019
Response from Monica on Feb 18, 2019
Thank you for staying with us!

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent hotel and super clean
The hotel is great and super clean.
Stayed 1 night in Jan 2019
Response from Monica on Feb 18, 2019
Thank you for your feedback!

8/10 Good

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Very clean and comfortable room. Only issue is that I got a 15 dollar charge for no reason.
Stayed 1 night in Jan 2019
Response from Monica on Jan 24, 2019
Good Morning, Thank you for staying at the Residence Inn by Marriott McAllen. We would be glad to look into the charge you mentioned. You can give us a call at property and request to speak with a manager. Have a wonderful day!

10/10 Excellent

edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Monica on Jan 18, 2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is within 5-10 minutes walking distance of HEB, a major supermarket, and several fast food restaurants. With your hotel rate, you get a cold & hot buffet style breakfast that consists of eggs, potatoes, cereal muffins, and breads. Rooms are clean and include a small kitchen with a microwave oven and stove top. My wife and I would definitely stay at this hotel again.
Stayed 4 nights in Dec 2018
Response from Monica on Jan 11, 2019
Dear Guest, Thank you for your kind words about your recent stay. We are delighted to learn that you enjoyed staying with us at the Residence Inn Marriott McAllen and that you would definitely be coming back. We strive to provide all of our guests with a home away from home experience and accommodate every need. We hope to see you soon. Have a wonderful day!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Great place to stay.
Stayed 1 night in Jan 2019
Response from Monica on Jan 9, 2019
We are delighted to hear our team is providing the service/experience we strive to have for all our guests. Thank you for staying with us. We hope your travels bring you back to McAllen Texas!

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly reccommend
Great hotel with gull kitchen. Nice evening refreshments, great breakfast. Bed a little soft. Sofa bed excellent.
Stayed 2 nights in Jul 2018
Response from Monica on Aug 14, 2018
Thank you for taking the time to comment on your stay we appreciate your review. We strive to provide an excellent stay for all our guest. We look forward to serving you again should your travels bring you to McAllen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018
Response from Monica on Aug 7, 2018
Thank you for sharing your experience at our hotel. We look forward to serving you again should your travels bring you to our area again.

10/10 Excellent

Lidia, McAllen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Spacious, everything in the suite was so clean, affordable price.
Stayed 1 night in Aug 2018
Response from Monica on Aug 6, 2018
Thank you for your feedback we always strive to provide the best service and I am glad to hear you have enjoyed your stay.

8/10 Good

DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel clean and new, well cared, staff courteous and savvy
Stayed 1 night in Jun 2018
Response from Monica on Jul 6, 2018
Thank you for staying with us!

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2018
Response from Monica on Jun 29, 2018
Thank you for staying with us!!

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
We love the residence inn. Definitely makes it easier to be away from home.
Stayed 3 nights in May 2018
Response from Monica on Jun 29, 2018
We are always glad to hear our guest feedback and we understand how being away from home can be hard sometimes. We are glad we can make your stay feel more comfortable while being on the road.

8/10 Good

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Mislead
I had booked for a king size bed suite. Well when I entered room it was a queen. To my surprise they don’t have kind sized beds with separate living room. Either hotels . Com got it wrong or they are lying
Response from Monica on Mar 1, 2018
Thank you for staying at the Residence Inn by Marriott McAllen. I apologize for the confusion we have three different room types in property. One bedroom suites with queen bed and a door that divides the living room area. We also have studio suites they are an open concept, king size bed with living room no door that divides. The biggest one is the two bedroom suite, this suite also has queen beds but its two rooms in one with living space and doors that divide. We apologize for the confusion. Hope your next travel to McAllen allows us to provide the accommodations that you need.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful trip
I reserved a suite and it was fantastic. I loved the full size coffee pot. I loved the suite because we had friends with us and it allowed us to be able to entertain with out having to sit on the bed.
Stayed 1 night in Jan 2018
Response from Christopher on Jan 25, 2018
Thank you very much for your feedback. We are very pleased to hear about your great stay and look forward to your return.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Christopher on Jan 12, 2018
Thank you for your feedback. We look forward to your return.

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The beds were way too bouncy but the room was quiet and comfortable. Right next to the grocery store so that's good because traffic on the "freeway" is a nightmare. Breakfast was good.
Stayed 1 night in Dec 2017
Dear guest Thank you for staying with us at the Residence Inn by Marriott. I apologize our beds were not to your satisfaction, but thank you for giving us your feedback on your most recent stay. And yes the traffic is terrible we feel your pain. Hopefully they will be done with highway construction in our area by next year. We look forward to your return. Happy Holidays!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a business trip.
I liked that i could walk to HEB. Nice happy hours. Good breakfast.
Stayed 3 nights in Nov 2017
We thank you for your feedback and your business. And look forward to your return. Thank you and have a great day.

10/10 Excellent

Adalberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Thank you for rating us and staying with us. We hope your stay was enjoyable and look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our five star stay.
We had an amazing stay at the Residence Inn by Marriott McAllen. The staff was nice and friendly. Our Our two bedroom suite was spotless, spacious, quite and came with comfy beds and a full kitchen. The complimentary hot breakfast was top notch and very much appreciated. We also enjoyed the complimentary cheese and wine/beers mix event on Monday evening as well. it's in a very nice and safe location with HEB just a few steps away. I would definitely stay here again and highly recommend it to all our family and friends.
Stayed 2 nights in Sep 2017
Thank you for taking the time to fill out our survey and thank you for staying with us. We hope to see you again.

10/10 Excellent

Camelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017
Thank you for your feed back. We look forward to your next stay.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean n comfortable room. Will stay here again!
We are happy to have made you happy and look forward to your return. Thank you for your feed back and have a wonderful day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

lorena, mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Perfect hotel foR a big family like ours. In front of a supermarket ultra comfortable

10/10 Excellent

danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean rooms
we had the two bedroom suit it was nice, our teenage son was able too stay up and watch TV and we were able too sleep without hearing anything , it was little hard to get too but once there it was easy to get around town, the breakfast was also a big plus we all enjoyed it. The only bad thing I can say the tub drain was a little slow,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Excellent service and great hotel.

10/10 Excellent

LanceO, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical, spacious
I prefer this location to the Airport hotel - much quieter. The staff are very pleasant and helpful even at 5 in the morning. I received first-class service, worthy of most of the upscale hotels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Nice place to stay. We will come here again. Great restaurants nearby and conveniently located.