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Reviews of La Quinta Inn & Suites Mcallen La Plaza Mall

2.5 out of 5
La Quinta Inn & Suites Mcallen La Plaza Mall
South 10Th St., 1120, McAllen, TX

Reviews

7.4

Good

Rating 10 - Excellent. 219 out of 998 reviews" "
Rating 8 - Good. 391 out of 998 reviews" "
Rating 6 - Okay. 257 out of 998 reviews" "
Rating 4 - Poor. 95 out of 998 reviews" "
Rating 2 - Terrible. 36 out of 998 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Jesús a Gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean shower
Really was very surprised with the rooms comfortable clean good breakfast heating was good overall 0

4/10 Poor

Luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Motel instead of hotel.
No hot water during part of the stay. Heater quit functioning after the first night. The management team was pleasant but they were not able to address the problem. Overall, the hotel is in fact in "motel" condition. The property needs to be sold to a discount motel company.

6/10 Okay

Arron

Liked: Staff & service
Disliked: Property conditions & facilities
DEMOLISH IT - New hotel is under construction
The rooms are out dated and worn down. Front door didn't shut properly and you could tell the bed had seen its days. The new hotel is being built behind the current location and looks to be 1,000 times better.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & tidy
Great

8/10 Good

Mike, Laredo, TX

Liked: Cleanliness, staff & service, room comfort
I was there for a bowling tournament. The room was very clean and the front desk staff were very friendly and helpful. The beds could use new mattresses though. All in all well worth what we paid for.

8/10 Good

G, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
I really love staying at the Quinta Hotel , It was very confortable. Thank you Expedia for the good price I got in this type of hotel. I enjoy it a lot .

4/10 Poor

Richelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

The mattress had two sharp springs popping out of one edge. The shower curtain had mold on it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wasn't bad. Water could be a little warmer when showering
Response from Carolina - Manager on Dec 19, 2016
Thank you for staying with us! We will be having our maintenance go through our guest rooms to ensure that the showers are working correctly. We hope that you will come and stay with us again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Adequate.
Good value for the price. Very convenient location.
Response from Manager on Dec 12, 2016
Thank you for staying with us! I appreciate your feedback and welcome you to come and stay with us next month at our new hotel which will be opening up directly behind our current location. We will have all of the updated amenities that we know our guests will love, but will continue to have our great staff and location.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from General Manager on Dec 7, 2016
Thank you for staying with us!

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities, room comfort
Reasonable Price
This is an older property. It does not have a refrigerator or microwave in the room. The breakfast included hot and cold items.
Response from General Manager on Dec 7, 2016
Thank you for staying with us! We appreciate your feedback.

10/10 Excellent

Luis, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a real nice and clean hotel.
I had a great customer service and the rooms are really clean.
Response from Carolina - Manager on Dec 1, 2016
Thank you for choosing to stay with us! I am happy to hear that you enjoyed your stay and we hope to see you again soon!

2/10 Terrible

roman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
Very dirty hotel felt gross
Response from General Manager on Nov 29, 2016
I apologize for this stay not meeting your expectations. Please contact me so that we may discuss your stay further. (956) 687 - 1101 or lq1111gm@lqreviews.com

6/10 Okay

Esther, US

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
You get what you pay for.
The hotel is an old hotel. You have to know that going in. It's clean, and it looks like it just got a paint job. Breakfast was pretty basic , but it has excellent places to go eat breakfast on either side.
Response from Carolina - Manager on Nov 28, 2016
Thank you for staying with us. I appreciate your feedback and welcome you to come and try out our La Quinta Inns & Suites which will be opening up behind our current location. We hope to see you again soon!

6/10 Okay

Carolina, US

Liked: Staff & service, room comfort
Great location. Good service,"and price, would recommend to others.
Response from Carolina - Manager on Nov 23, 2016
Thank you for staying with us and taking the time to send in your feedback. We hope that you may consider staying with us again when you return to McAllen!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 28, 2016
Thank you for your feedback!

2/10 Terrible

Jae

Disliked: Cleanliness
Bed bugs
In room 323 there are bed bugs. I went to the staff but they said that it was mosquito bites. Since they lied i felt very mad

2/10 Terrible

Lee Thomas, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has seen better days- avoid it.
Noisy, old, rust in the bath. Dirty carpets. No towels day 2. Rooms face the back of a run down Dennys and a sleazy sports bar. Very noisy when the patrons leave at 2am. I would have walked out immediately if I had not pre paid. If you want a nice place to stay avoid this place. The desk clerk blatantly lied to me when I asked for a 1st floor place and said they were all full. Put me on 3rd . The place was 10% occupied at best and put me in a horrible 3rd floor outward facing room. Horrible experience. I shall be telling my colleagues to avoid this place. What a dump.
Response from Carolina - Manager on Nov 21, 2016
Thank you for your feedback, Lee. I apologize for us not being able to meet your expectations nor able to assign you a first floor room. McAllen is busiest in the summer and during the holidays, and this weekend marked the beginning of our high season. We try to meet all of our guests' requests and I welcome you to notate any special requests on your reservation so that we may have plenty of notice to meet your needs. We will be moving to our new La Quinta Inns & Suites in mid December and I hope that you may consider giving us another opportunity. Thank you for taking the time to send in your feedback.

8/10 Good

James Dino, San Antonio, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on 10th street. So many restaurant
Simple and cozy room, no frills. No small fridge, no microwave. There is a coffee, iron and ironing board. The king size bed was very comfortable and the room was spacious. The black out curtains are wonderful.
Response from Carolina - Manager on Nov 15, 2016
Thank you for your feedback! I am pleased to hear that you enjoyed your stay with us. We hope that on your next visit you may let us know of your request for a microwave and fridge, so that we may set them in your room prior to your arrival. Thank you again for your time and we hope to see you again!

8/10 Good

chi wai

Liked: Cleanliness, room comfort
Best stay in McAllen
The best budget hotel in McAllen. It's now my only choice in McAllen.
Response from General Manager on Nov 15, 2016
Thank you for your kind words! We look forward to having you stay with us again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Nov 14, 2016
Thank you for staying with us!

8/10 Good

Happy traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for the price
Hotel staff were very nice and professional. Breakfast was great. Room was comfortable.
Response from Carolina - Manager on Nov 8, 2016
Thank you for staying with us! We sincerely appreciate your kind feedback and we hope to see you again soon!

6/10 Okay

Maria, Mcallen

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom toilet not working and needed to transfer to another room on complete other side of building
Response from Carolina - Manager on Nov 1, 2016
Thank you for your feedback, Maria! I apologize for the problem that you experienced with your toilet and the inconvenience of needing to be moved rooms. We hope that you may give us another opportunity to change your opinion of us. Thank you again for your time!

8/10 Good

Joan , wa state

Liked: Cleanliness, staff & service, room comfort
Response from Carolina - Manager on Oct 28, 2016
Thank you for your feedback! I am very happy to hear that you enjoyed with us and we are so happy that our guests are just as excited as we are about our new hotel opening soon. Thank you again for your time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 28, 2016
Thank you for staying with us! My team and I are happy to hear that you enjoyed your stay with us!

6/10 Okay

Edward

Disliked: Property conditions & facilities
Not as good as it seams.
Pictures didn't match the actual property. Staff seamed distance.
Response from General Manager on Oct 25, 2016
Thank you for staying with us and taking the time to send in your feedback. I apologize for your stay with us not meeting your expectations. We welcome you to come back and visit us at our new hotel in November. We will continue to have our current location but be able to offer all the updated amenities that we know our guests will love. We hope to see you again!

8/10 Good

Elena, TX

Great place to stay. Several restaurants walking distance nearby.
Response from Carolina - Manager on Oct 18, 2016
Thank you for your feedback! We hope that you will come and stay with us again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Response from General Manager on Oct 4, 2016
Thank you for staying with us! I apologize for this stay with us not meeting all of your expectations. I hope that you may give us another opportunity to change your opinion of us and show you how hard we work to ensure that all of our guests have enjoyable stays with us. Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Oct 5, 2016
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Response from General Manager on Sep 29, 2016
Thank you for staying with us! We sincerely appreciate your feedback.

10/10 Excellent

Maria R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed overnight for business. The front desk clerk was most helpful. Plenty of places around to eat within walking distance. Good breakfast
Response from General Manager on Sep 20, 2016
Thank you for your great feedback! I am very happy to hear that you enjoyed your stay with us. My team and I hope that you will consider staying with us again soon!

8/10 Good

Rodolfo, McAllen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Went to visit family, have stayed at this La Quinta many times. Thanks
Response from General Manager on Sep 19, 2016
Thank you for your continued loyalty! We appreciate your kind feedback and hope to have you come back and visit us again.

6/10 Okay

Ernest A, Northern California

Liked: Room comfort
Quiet on S.10th
Quiet and enjoyable
Response from General Manager on Sep 12, 2016
Thank you for staying with us and taking the time to send in your feedback!

6/10 Okay

Nancy, Texas

Liked: Staff & service
Disliked: Cleanliness
disappointed
Didn't like that it was behind the Denny's. Looked like there was mold on the walls of the bathroom. No fridge or microwave. For the name of the hotel I thought it would be better than what it was.
Response from Carolina - Manager on Sep 12, 2016
Thank you for taking the time to send in your review of your stay with us! I will be sharing your comments with my team so that we may improve the areas that you highlighted. We hope that you may consider giving us another opportunity and we look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 6, 2016
Thank you for staying with us! We sincerely hope that you will visit us again soon!

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Sep 2, 2016
Thank you for staying with us! We sincerely appreciate you taking the time to send in your feedback and we look forward to having you come and visit us again soon!

6/10 Okay

steven

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Review
The building was old and definitely could use some upgrades. A coat of paint on the walls would do wonders. The room was clean though and the bed was very comfortable. Those are the two things that I find most important.
Response from General Manager on Aug 29, 2016
Thank you for your feedback, Steven! We appreciate when our guests highlight areas that we may improve on, as it allows us to improve our hotel for our guests. We welcome you to come stay with us again; we will be moving over to a brand new La Quinta Inns & Suites directly behind our current location, and we know all our guests will enjoy experiencing our updated and modern guest rooms and amenities. We look forward to seeing you again.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rate.
Response from General Manager on Aug 22, 2016
Thank you for your feedback!

4/10 Poor

kin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 22, 2016
I apologize for us not meeting your expectations. We will be moving over to a brand new La Quinta Inns & Suites in the fall and we hope that you may stay with us and give us another opportunity.

4/10 Poor

Raymundo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
doesn't represent la quinta in successfully
Response from General Manager on Aug 29, 2016
We appreciate your feedback and I apologize for us not meeting your expectations. We understand that this property is in need of a remodel, and will be moving over to a brand new La Quinta Inns & Suites directly behind our current location. We welcome you to come and visit us again in the Fall and try out our beautifully decorated and spacious guest rooms and modern and updated amenities. We sincerely hope to see you again. Thank you!

10/10 Excellent

manuel, san antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but homey
The hotel are older however the worker cares greatly about the hotel. They take care. The hotel are building a new one. I highly recommended this hotel staff are great and price is very reasonable.
Response from Carolina - Assistant Manager on Aug 10, 2016
Thank you for your very kind words, Manuel! We sincerely appreciate you choosing to stay with us and hope that you will continue to do so!

4/10 Poor

David, Lake Elsinore, CA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty
Had to get a different room than the one originally offered the first room was dirty and the A/C didn't work When I got into my next room the internet was very spotty
Response from General Manager on Aug 12, 2016
Thank you for sending in your feedback! I apologize for the inconvenience caused by the room move and our internet not being as fast as needed. We will be moving over to a brand new La Quinta Inns & Suites in the Fall, and it will have ultra fast internet, beautifully decorated and spacious guest rooms and lobby. We hope that you may consider us once again when you return to McAllen. Thank you again for your time!

8/10 Good

Ken, Tomball, TX

Liked: Cleanliness, staff & service, room comfort
Nice Hotel, Great Value.
This is an older hotel, but it's clean and the staff is GREAT, and the price is right. They have a good hot breakfast. Close to downtown. Plenty of restaurants, and lots of shopping close by. I stay here often, and I always have a good experience. There is usually a member of the staff out and about, so I always feel safe.
We sincerely appreciate your continued loyalty, Ken. Thank you for taking the time to send in your great feedback. We hope that you will continue to stay with us as we transfer over to our new hotel in the Fall. Thank you again!

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on Aug 5, 2016
We appreciate your feedback and apologize for not meeting your expectations. We hope that you may consider staying with us at our new La Quinta Inns & Suites in the Fall. It will still have our convenient location and will have all of the updated amenities that our guests deserve. Thank you again for your time!

8/10 Good

korey, Gladewater tx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was great but only bad think is they didn't have a key for our room
Response from General Manager on Aug 4, 2016
Thank you for your feedback! We sincerely appreciate how patient our guests were with the problem and are very happy to let you know that it has been fixed and everything is back to normal. We hope that you will come back and visit us again!

6/10 Okay

Pendar, pearland texas

Disliked: Property conditions & facilities
not as fine as I spected.
Key cards didn't work had change them 3 times, I was on their 2nd floor had to use escalators to get to my room outside doors had to carry everything for my dinner after 11 hours working, had no micriwave, no frige, found out that I had ask for it. Look them same food for 11 days like poder eggs, sosage and potatoes every single day never change their hot food, you need to change that at least every 2 days.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice hotel. Close to major restaurants and 17th street. Very convenient.
Response from Carolina - Assistant Manager on Jul 27, 2016
Thank you for your great comments! We hope that you will come visit us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean room and a comfortable stay. We stood one night and the breakfast was great !
Response from Carolina - Assistant Manager on Jul 27, 2016
Thank you for your feedback; we hope that you will come back and visit us again soon!

8/10 Good

Sarah, Dallas, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!
When we were there for two days we didn't have a room key. We had to bother the staff to let us in every time we went out. That was an inconvenience for us and for them. But they were always very cheerful about it. The breakfast could improve a little. When they ran out of things, they were not replaced right away, we had to wait a good while, i.e., they never had enough mix ready for the waffles. An alternate between sausage links and bacon would be great.
Response from Carolina - Assistant Manager on Jul 22, 2016
We sincerely appreciate your great feedback and your patience! We apologize for the inconvenience caused by our key machine not working and we hope that you will come visit us again so that we may show you how important it truly is for us that all of our guests have comfortable and enjoyable stays with us.