On the beach, white sand, free beach cabanas, sun loungers
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Reviews of OUTRIGGER Mauritius Beach Resort

5 out of 5
OUTRIGGER Mauritius Beach Resort
Allee des Cocotiers, Bel Ombre

Reviews

8.6

Excellent

Rating 10 - Excellent. 134 out of 267 reviews" "
Rating 8 - Good. 84 out of 267 reviews" "
Rating 6 - Okay. 24 out of 267 reviews" "
Rating 4 - Poor. 19 out of 267 reviews" "
Rating 2 - Terrible. 6 out of 267 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tarunashree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, however the access was a bit tricky. We reached there in the night and the maps were inaccurate. Staff were very friendly and organized a great Easter egg hunt for kids. Food options can be better and this was mentioned by other guests too. The beach, pool and surrounding area was fantastic, and this is a great base to explore the south of Mauritius.
Stayed 3 nights in Mar 2024
Response from Management on Apr 15, 2024
Dear Tarunashree,Thank you for taking the time to share your feedback with us! We're delighted that you appreciated our great location, although we apologize for any difficulty you encountered with access, especially at night. We're glad to hear that our staff made your stay enjoyable and that your kids had fun with the Easter egg hunt. Your comments about food options are noted, and we'll certainly work on enhancing our offerings based on guest feedback. It's fantastic to know that you enjoyed our beach, pool, and surrounding area, and we're delighted to be considered a great base for exploring the south of Mauritius. We hope to welcome you back soon for another memorable stay!Warm regards,Management

4/10 Poor

Hugo

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Before listing those areas where the hotel fell short, its worth mentioning that the staff were very friendly and always tried and help wherever possible. Aside from the pleasant staff, I'm afraid we certainly didn't have an enjoyable stay. This may well be a good resort for families as there is a big pool with activities and loud music but not for those looking to relax. Outrigger is listed as a five star resort. This is definitely not the case - more like three star...especially when compared to other truly five star hotels we visited on the island. There are a number of areas which definitely need highlighting (in no particular order): 1) The food in the main buffet restaurant is of a very poor quality, often defrosted and certainly not fresh. 2) The service at the restaurant is chaotic. Lots of staff running around with no clear system. 3) Main dining hall feels more like a school canteen. 4) There is a restaurant where you can pay extra and the food is better, but service still lacking and often small portion sizes. 5) The beach hut (by the main pool) serves substandard food for a 5* hotel (expect only burgers and pizzas). 6) We ordered two strawberry daquiris and were served iced strawberry from the slush puppy machine. The barman said he could just 'add rum' if we wanted a daquiri! Unacceptable. 7) Rooms were ok, good size but v small tv and nothing in the mini fridge 8) You'll need a car, remote part of the island! 9) Hotel still under renovation
Stayed 7 nights in Mar 2024
Response from Management on Apr 8, 2024
Dear Hugo,Thank you for taking the time to share your feedback with us. We are happy to hear that you found our staff to be friendly and accommodating during your stay.However, we're truly sorry to learn that your overall experience did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services.Please rest assured that we take your comments seriously, and we will address each of the concerns you've raised with our management team. We sincerely apologize for any inconvenience you may have experienced during your time with us.We hope that you'll consider giving us another chance in the future to provide you with the exceptional experience that we aim to deliver to all our guests.Warm regards,Management

8/10 Good

Sandeep

Travelled with partner
Liked: Staff & service, property conditions & facilities
This is a nice resort for those who want a nice experience, whilst having the flexibility of meal plans, facilities and location. The staff were really helpful and always had a smile!! They teied their utmost best to make sure you had a great stay, and if it did go wrong, they were quick to reaolve things in the best way possible. Food quality was really good, however at times it did get repetitive. This was reailved again by a fdw simple request, which the staff were more than happy to help with. This extends to the dinner aswell. The buffet has theme nights for cuisines, thus avoiding repetition on mains and salads. However desserts were generic and much tye same theoughout. It would've been even better if the desserts followed the theme also. But, this could be due to wastage and other more relevant reasons, hence wasn't a big deal for my wife & I. Some staff were incredible - Dinson (manager), diksha (receptionist), Lukhoo (chef), Sheetal (buffet assistant, John & the other waiters/waitresses were really amazing in helping us with our dietary needs, and Lukhoo especially is an incredibly gifted chef! Room cleaning was decent, with the odd time we had to request something. The rooms themselves could've been better if the doors were properly sealed. We used to find ants and the odd gecko which decided to make its home inside ours. Overall, my wife & I had a great stay at the Outrigger and we would certainly consider returning.
Stayed 9 nights in Mar 2024

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is amazing, unfortunately there’s not much around.
Stayed 5 nights in Mar 2024

10/10 Excellent

Akrum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Eryn

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful beach and great options for pools, especially loved Plantation Club where afternoon tea is a must. The Edgewater Restaurant is excellent and Bar Bleu good for casual meals though options limited. The spa treatments were great.
Stayed 1 night in Jan 2024
Response from Vinesh on Feb 5, 2024
Dear Eryn,Thank you for your delightful review! We're thrilled you enjoyed your stay with us. Your kind words motivate us to continue delivering exceptional experiences.Warm regards,Management

10/10 Excellent

Sanket

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

TONG CHUN WAH Tong Shok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel. Lots of greens. Staff was friendly and chatty.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jennene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 restaurants, four pools, kid friendly but also great for couples. The staff are great and very courteous. Nothing is too much trouble and the spa was amazing….. beautiful place to stay. Top notch!
Stayed 13 nights in Mar 2023

10/10 Excellent

Martin

Stayed 2 nights in Feb 2023

6/10 Okay

Dana

Liked: Cleanliness

8/10 Good

Emma Jayne

Travelled with partner
Liked: Cleanliness, staff & service
My partner and I stayed at the Outrigger Beach Resort from mid-late January. Overall we enjoyed our time both in Mauritius and at the hotel, but there are a few things I think it is important to note about the hotel if you’re planning on staying there. 1. It didn’t feel 5* to us. Possibly when it was newly constructed it might’ve passed as one but many areas are in need of renovation and updates - from the tired rooms and bathrooms to the lobby and guest toilets. Lower your expectations before arriving. 2. It is expensive! I believe this might just be a Mauritius thing in general and not just this hotel but something to be mindful of. Food and drink aren’t cheap and more expensive than the UK. For example a soft drink (e.g. Coca Cola) is around £3.50 - £4 for a small glass. Plan extra spending money, even if you’re on an all inclusive package (there are extra charges for quite a few meals/drinks). 3. The food and drinks aren’t 5* quality. The buffet is okay, lots of choice and some good dishes but can be hit and miss and repetitive. Not worth the money in our opinion but choices outside the hotel are limited from what we could tell, although we didn’t explore the local area much due to rainy weather conditions. 4. Pack a LOT of suncream, and when you think you’ve got enough pack some more. You can buy it from the hotel shop but it will set you back £35 . 5. The beach and pool area are genuinely the best part of this hotel. If you like snorkelling you’ll be just fine with
Stayed 11 nights in Jan 2023

10/10 Excellent

Dane, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Breakfast was good, dinner had some really good tasting options and some not so good. If I had to change one thing it would ne for the walkways to be concrete instead of sand. The walkways would get muddy and also it means you always got sand in your shoes even when dressing up for dinner.
Stayed 5 nights in Jan 2023

4/10 Poor

Fasial

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service all round and insects and lizards everywhere
Stayed 7 nights in Sep 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outrigger Experience
Very clean environment
Stayed 4 nights in Aug 2022

10/10 Excellent

J W T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable!
What a beautiful resort with top notch, friendly service, unbeatable food, excellent activities and facilities, and an incredible beach. We were taken the best care of by the staff, and especially Kunal from the Plantation Club who went out of his way to make our stay memorable, including making custom and delicious cocktails for us, and Vashil from Mercado. Thanks for the unforgettable time! We appreciated and loved being here.
Stayed 4 nights in Apr 2022
Response from cyrille carmona on Jun 12, 2022
Dear JWT, Thank you for your praise about the resort and the experience overall. We are thrilled to hear you had a memorable stay and that Kunal and Vashil could be part of making it even more special. We hope to see you back once again very soon for more unforgettable time Warm Regards Cyrille Carmona General Manager

10/10 Excellent

vicilla

Stayed 2 nights in May 2022
Response from cyrille carmona on May 26, 2022
Dear Vicilla , Thank you for the rating and we please to hear you had a good time with us and we look forward to see you back in a near future. Warm Regards Cyrille Carmona General Manager

10/10 Excellent

fawziya

Stayed 10 nights in May 2022
Response from cyrille carmona on May 18, 2022
Dear Fawziya, We are thrilled to hear you had a pleasant stay and will look forward to see you back with us very soon. Warm Regards Cyrille Carmona General Manager

10/10 Excellent

ABDULMAJEED

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and suitable for family
Stayed 4 nights in Apr 2022
Response from cyrille carmona on May 4, 2022
Dear Abdulmajeed, Thank you for the review and we please to hear you had a pleasant time with your family. We hope to see you all back very soon. Warm Regards Cyrille Carmona General Manager

2/10 Terrible

Suresh

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is running down
Stayed 4 nights in Apr 2022
Response from cyrille carmona on Apr 16, 2022
Dear Suresh, Sorry to hear you did not had the right experience and we could rectify it prior your departure. With renewed apologies Cyrille Carmona General Manager

8/10 Good

SHARAD

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Wonderful location
Stay was excellent and it has lot of picturesque locations with lot of resort area around.
Stayed 1 night in Apr 2022
Response from cyrille carmona on Apr 7, 2022
Dear Sharad, Thank you for your review we are thrilled to hear you had a pleasant stay and will look forward to see you back very soon. Warm Regards Cyrille Carmona General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Christmas Eve with great live music and breathtaking sunsets! But a bit a weird architechture, kind of castle style, with flying bats... when cloudy, feels a bit like in a vampire movie ;)
Stayed 4 nights in Dec 2021
Response from Cyrille Carmona on Dec 28, 2021
Dear Michael, Thank you for the review and we are please to hear you enjoyed the christmas eve. We hope to see you back once again very soon. Warm Regards Cyrille Carmona General Manager

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was very good
Stayed 5 nights in Nov 2021
Response from Cyrille Carmona on Nov 27, 2021
Dear Roberto, Thank you for your rating and we are please to hear you had a pleasant stay with us. We look forward to see you again Warm Regards Cyrille Carmona General Manager

10/10 Excellent

KUKU, LAGOS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
SERENITY,NEATNESS,AND COURTESY OF STAFF. #THANKSSS
Stayed 5 nights in Jan 2020
Response from Cyrille Carmona on Jan 31, 2020
Dear Kuku Thank you for your review we are please to hear you had a good time Warm Regards Cyrille Carmona

10/10 Excellent

Lynda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff
A lovely hotel. Can walk along the beach or stay at one of the pools. The food is excellent and caters for many tastes. Water is clear and good for snorkelling. Some free water sports including paddle boarding. Glass bottom boat runs twice daily - be sure to book by 9am though. The staff throughout the hotel are so very friendly and helpful. Robbie at concierge offers great advice for tours to take, Megha and Arvesh at reception very helpful, Yan and lots of staff at Mercado and Bar Bleu are great! Close to Heritage golf club if you like a game of golf! Short ride to Heritage Nature Reserve for some quad biking or buggy through the reserve to see the country and red deer, wild boar and swim in the waterfall pool.
Stayed 7 nights in Dec 2019
Response from Cyrille Carmona General Manager on Jan 4, 2020
Dear Lynda, We are please to hear you had a good time during your stay with us and we will be looking forward to see you back once again in a near future. Kind Regards Cyrille Carmona General Manager

10/10 Excellent

Tinashe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Cyrille Carmona General Manager on Dec 31, 2019
Dear Tinashe Thank you for your rating we are please to hear you had a good time and we will look forward to see you back soon. Kind Regards Cyrille Carmona General Manager

8/10 Good

Deepak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facility, we have enjoyed a lot, however Outrigger management to fix the curtain condition in the room
Stayed 2 nights in Dec 2019
Response from Cyrille Carmona General Manager on Dec 28, 2019
Dear Deepak, Thank you for your review and feedback we have taken note and will ensure we fix it. We look forward to see you back again in a near future. Kind Regards Cyrille Carmona General Manager

8/10 Good

Pearl

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Service is poor Food to be ordered a day before
Staff doesn't understand instructions. We had booked using two websites for three nights, and same was conveyed at reception. Staff still came to our room asking us to check out after first night. Usually any 5 star hotel reception will call and ask if we are ready to check out instead of directly sending people to force us, and this is when we had already extended our stay. You will have to beg them for free water and until you don't finish the existing stock , you won't get new water bottle. There is zero flexibility in check out time, you have to pay MUR 2000 if you check out after 12. Very hard to get food , as everything has to be preordered the previous day or you have to go for Buffet
Stayed 2 nights in Dec 2019
Response from Cyrille Carmona General Manager on Dec 24, 2019
Dear Pearl, Sorry to hear about the issues you faced regarding the food and the water in the room. I will ensure we check this matters and work on improving them for your next visit and future guest. Warm Regards Cyrille Carmona General Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Terrible service, very rude reception staff and feel like paying to stay in prison
Stayed 5 nights in Nov 2019
Response from Cyrille Carmona General Manager on Nov 21, 2019
Dear valued Guest Sorry to hear about this issue and this is very disturbing indeed. I hope we have a chance to meet you again and see to rectify this issues With renewed apologies Cyrille Carmona General Manager

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Cyrille Carmona General Manager on Nov 17, 2019
Dear Valued Guest, Thank you for your rating and we look forward to see you back Cyrille Carmona General Manager

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Location is good but overall experience is very bad. They are claiming that the property is 5 star but in practical its a 2 star property. No maintenance , bad food , no hospitality ,
Stayed 2 nights in Nov 2019
Response from Cyrille Carmona General Manager on Nov 7, 2019
dear Valued Guest, Sorry we could not make your stay a satisfying one and we could no be made aware of your dietary preferences to ensure we can cater for them. Sorry also you felt the team was not friendly and this is usually does not reflect our guest feedback. We hope if you decide to come back and give us another chance you let me know so we can ensure we rectify this issues and regain your trust. With renewed apologies Cyrille Carmona General Manager

8/10 Good

DR.B, NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. The beach and water are not great. The water is filled with rocks and dead coral the sand is not the best either.
Stayed 4 nights in Oct 2019
Response from Cyrille Carmona General Manager on Nov 4, 2019
Dear DR.B We are please to hear you had an enjoyable stay and hope to see you soon. Kind Regards Cyrille Carmona General Manager

4/10 Poor

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Sep 2019
Response from Cyrille Carmona on Oct 6, 2019
Dear Valued Guest, Sorry to hear you did not had an enjoyable stay and we could not rectify prior your departure. I hope we can see you back and regain your trust. With Renewed apologies Cyrille Carmona General Manager

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with very friendly staff.
Excellent location , friendly staff, lovely room with fab view from our terrace. Lovely buffet breakfast but found the menu in Edgewater and the Rum and Crab Shack in need of improvement. Lovely touch of daily delivery of bottled water. Lots of amenities to suit most taste.
Stayed 3 nights in Sep 2019
Response from cyrille carmona on Sep 19, 2019
Dear Jerry thank you for your review we are please to hear you had overall a pleasant stay. I am sorry about the issue at Edgewater and Crab Shack and shall look into it with the team so that we can have all resolved for your next visit. Warm Regards Cyrille Carmona General Manager

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday by the sea
Very nice and comfortable. Friendly stuff and very helpful. Happy to stay
Stayed 1 night in Jul 2019
Response from Cyrille Carmona General Manager on Jul 23, 2019
Dear Sophie Thank you and we are please to hear you had a good time we will be looking forward to see you back in a near future. Kind Regards Cyrille Carmona General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. The ants were a bit annoying, but that's just nature. Food was great, service was amazing.
Stayed 5 nights in Jun 2019
Response from Cyrille Carmona General Manager on Jul 3, 2019
Dear Valued Guest, Thank you for your review and sorry about the ants who are indeed part of nature. We look forward for your next visit and hope the next visit will be even more pleasant. Kind Regards Cyrille Carmona General Manager

10/10 Excellent

RAKESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outrigger Mauritius Beach Resort
A great Resort for a perfect vacation. Stayed for 6 nights at the Junior Suite. Hotel staff is very friendly and helpful. Got a 50% discount voucher at the Spa which was a good surprise. The Beach is extremely clean. Breakfast was a pretty decent layout with options of Indian, Asian and Continental / European. The Guest Relations was very helpful in giving and helping decide the recreational options for us. The Resort is conveniently located - 45 mins drive from the Airport. The only drawback I felt was that the rooms do not have foot-mats to wipe off the feet and footwear before entering the room which just makes the room a little too sandy.
Stayed 6 nights in Jun 2019
Response from Cyrille Carmona General Manager on Jul 2, 2019
Dear Rakesh We are delighted to hear that overall you had a good time and enjoyed the resort, the food at breakfast and the spa also. We have taken note on the mat for the rooms and looking at an option to reduce sand in the rooms. We hope to see you back in a near future once again. Warm Regards Cyrille Carmona General Manager

8/10 Good

DEEPAK, N.Delhi India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place Nice location if you wan peace. They charge for water bottle only two bottles per room. we have suite with three person but still only two bottle, that's not fair.
Stayed 4 nights in May 2019
Response from Cyrille Carmona on Jun 9, 2019
Dear Deepak, We are please to hear you had overall a pleasant stay and sorry to hear about the issue with the water in the room. We will check on that and ensure we offer the right amount of bottles based on guest occupancy. We look forward to see you back in a near future. Kind Regards Cyrille Carmona General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent facilities and service, excellent food. Actual property is looking a bit tired and needs an update/refurb. Poor swimming beach, but great pools.
Stayed 3 nights in May 2019
Response from Cyrille Carmona on May 31, 2019
Dear Valued Guest, Thank you for your review and we have taken note on your feedback for our future improvement and hope we can welcome you back to seer the positive changes made. Best Regards Cyrille Carmona General Manager

10/10 Excellent

Anna, London

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was heaven! Such a lovely hotel. The best food we ate in Mauritius. Wonderful staff, particularly the chefs who were so accommodating with our dietary requirements. Constant cleaning and maintenance of the property is done very discretely. I’d highly recommend doing half board as the buffet is incredibly extensive and delicious. Brilliant kids club, and overall such a welcoming and accommodating place to take young children. Would love to return!
Stayed 3 nights in May 2019
Response from Cyrille Carmona on May 20, 2019
Dear Anna We are pleas to hear you and your family had an enjoyable stay with us. Thank you for the praise about the food and the kids club which i will share with the team here. We will all be looking forward to see you back in a near future. Kind Regards Cyrille Carmona General Manager

6/10 Okay

Verified traveller

Stayed 1 night in May 2019
Response from cyrille carmona on May 14, 2019
Dear Valued guest, Sorry to hear your stay was not up to your expectations and we hope we can see you back and recover from it on your next visit. Kind Regards Cyrille Carmona General Manager

6/10 Okay

EMAN

Disliked: Staff & service, property conditions & facilities, room comfort
Lower than I would expect for 5* resort
First of all I contacted hotel.com to inform the hotel about my late reservation, upon arrival the room was not ready, it was ready around 2:40pm. Drinks &towels were offered upon arrival and one of the staff gives information about the resort. The room is well-equebed but outdated. Old furniture and stained curtins, toilet door without lock, but overall clean. The room that was offered in first floor with a view at a family pool and setting beach area. The A.C. was good, electricity was off couple of times for few second.. Room service is slow for a 5* resort and sometimes no one answer the call!! The wayer bottles that were offered has to be consumed to be replaced with new one!! Guest should have the right to drink the bottle of waters any time. Breakfast was excellent. First day tea was served cold and I had to call to be replaced. But in general was the best about the resort. The setting area at the beach is small next to family poor compard to the number of guests. The hotel agree to allow 10m late check out so this is highly appreciated.
Stayed 2 nights in May 2019
Response from cyrille carmona on May 11, 2019
Dear Eman, Thank you for your review and I am sorry to hear about this incidents. I will cross check with the team on this matters to ensure we improve our shortfall since our check in is indeed 2pm we should have the room ready. For the call and the water I will also see into that mater. Room Service due to the length of the resort it might indeed take time to be delivered , for the tea I will also see with the team to check on that matter. We hope we can see you back and offer you a better experience in the next time. With renewed apologies Cyrille Carmona General Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Mar 2019
Response from Cyrille Carmona on Apr 23, 2019
Dear Value Guest, Thank you for your rating and we look forward to see you back one again in a near future. Warm Regards Cyrille Carmona General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I was very disappointed with the housekeeping and cleaning on the first couple of days at the resort. I must say that this was addressed when I raised the issue and then new housekeeping staff, Dixsha & Avisha took over and that improved. The staff at this resort collectively are excellent, friendly and very responsive. My family & I are avid travelers and have been to dozens of hotels all over the world and the staff at the Outrigger are the quickest to respond to any request that we have ever come across. Excellent service
Stayed 7 nights in Feb 2019
Response from Cyrille Carmona on Mar 3, 2019
Dear Valued Guest, Thank you for your review and sorry once again about the issue with the housekeeping. I am please to hear we could still rectify this issue and ensure the rest of your stay was up to your expectations. I will personally thank Diksha & Avisha for that. We hope we can see you back in a near future once again and ensure a stay without fault that time. Warm Regards Cyrille Carmona General Manager

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better for families than for couples
This is a resort, so one enters the property, which includes restaurants, a beach and villas spread out across the property. The villas look a little in need of maintenance (despite my understanding that the property only dates from 2014!), and things like dirty plates were left outside on the property for extended periods. It seemed to us that the target market here was families with children (which we don't have), so the pool/beach area was a little bit louder than we would have liked. It was also nearly impossible to get bookings on property. The restaurants and "free water activities" (glass bottom boat and snorkelling) were also fully booked - i think families arrive for a week, and just book everything up. Having said all this, we did find a quiet beach area, and it is a beautiful place. We wouldn't stay again, but can see it might be nice if you are coming for a week as a family
Stayed 3 nights in Jan 2019
Response from cyrille carmona on Jan 14, 2019
Dear Douglas, Thank you for your review. I have taken note on the issue of the booking and will ensure this is looked at to improve our services no matter guest are families or couples. We are still please to hear you enjoyed part of the resort and will be looking froward for your next visit in a near future for more activities. Warm Regards Cyrille Carmona General Manager

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning resort and impressive rooms
The resort is in a stunning location and absolutely huge. This is probably the best place I've ever stayed in. The beach is absolutely beautiful and the colour of the sky and sea are stunning. Water sports such as kayaking, pedaoles etc are free. Kayaking above the corals and watching the fishes beoow was so peaceful and relaxing. The room was large and spacious with a very big round bath that fits two. We went room only so had to pay for our food which was very expensive. The buffet was £40 a head and not that great. I would suggest if you can go half or full board as there isn't any restaurants around unless you drive. There's a small shop about 5/ 10 minute walk away.
Stayed 3 nights in Nov 2018
Response from cyrille carmona on Nov 30, 2018
Dear Lee, Thank you for your review we are please to hear you had an enjoyable stay and we could make your experience with us a pleasant one. We will be looking forward to see you back in a near future Warm Regards Cyrille Carmona General Manager

6/10 Okay

Ana, Vermont

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, staff is not very polite except very few. Food at the main restaurant is ok.
Stayed 3 nights in Nov 2018
Response from cyrille carmona on Nov 12, 2018
Dear Ana, We are please to hear you had overall a pleasant stay. Sorry to hear you did not enjoy the food at Mercado and will share your feedback with the Chef. We look forward to see you back in a near future and show you our changes. Warm Regards Cyrille Carmona General Manager

6/10 Okay

Verified traveller

Mediocre stay for a 5-Star hotel
Pros: Great beach location but the weather in the south is always a bit cooler than the north so we did not get to take advantage of all the water sports that were offered for free. However, we did manage to go snorkeling on a windy day. The team at the water sport club was amazing especially Deepak who took care of us on the boat. Dinner at the Plantation was amazing! One of our best meals we had on the island. Cons: The WiFi connection is a bit unstable. It goes on and off anywhere you go in the hotel. Strange concept of not having a central concierge to assist you with restaurant and spa booking. It was a bit confusing having to walk over to Bar Bleu to book dinner reservations at other restaurants but only to be told that Crab Shack was fully booked for the next few days. And massages were fully booked as well. These were a few of the reasons why we chose to stay at outrigger over other resorts in the area so we were a bit disappointed about that. Note to book ahead prior to arriving to the hotel. But for people like us who are not very good at planning ahead, we would stay at other resorts the next time we come back that suits our style more.
Stayed 2 nights in Aug 2018
Response from cyrille carmona on Aug 13, 2018
Dear Valued Guest, Thank you for your review. Sorry to hear you did not had overall a pleasant time. We try to keep the restaurant and booking as flexible as we can and unfortunately cannot always offer tables. For the concierge due to the size of the resort and location of the lobby we made it easier and do not have any problem with having the F&B concierge at the bar which is more central. We hope we can welcome you back and regain your trust in a near future. Kind Regards Cyrille Carmona General manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very pleasant stay staff wonderful great rooms very comfortable.
Stayed 3 nights in Jul 2018
Response from cyrille carmona on Aug 13, 2018
Dear Valued guest, Thank you for your review we are please to hear you had an enjoyable stay and will be looking forward to see you back in a near future. Kind Regards Cyrille Carmona General Manager

10/10 Excellent

Pajarito, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location, excellent for relaxing.
A well-placed hotel, relatively easy to get to from the airport, close to a National park, and Chamarel and its attractions. Highly recommended also for just relaxing- Overall quiet, ample well-groomed grounds. Mercado restaurant is very good and offers something for every taste. Restaurants close relatively early at night, which is to be expected at a resort. Lovely clean and well maintained beach with an area for water activities. Cordoned safe areas for children, some water activities are included, and eagle-eyed staff ensure you don't stray into dangerous areas. The rooms are substantial, and very comfortable, good airconditioning, bottled water included, with nice creative welcome touches. Gym, spa and tennis courts. Highly recommended.
Stayed 7 nights in May 2018
Response from cyrille carmona on Jul 29, 2018
Dear Pajarito, We are thrilled to hear you had an enjoyable stay and we could make your experience a pleasant one. Thank you for the kind comments about the team and the resort overall was to your liking especially the Mercado, rooms and other facilities around the resort. We look forward for your next visit in a near future. Kind Regards Cyrille Carmona General Manager