Dear Yasser,Thank you for your most positive review following your visit at Le Jadis Beach Resort & Wellness Mauritius.I hope to have the privilege to welcome you back soon at our Resort.Sincerely Yours,Julien GlannesGeneral Manager

Dear Nokwanda Lucia, In a first instance, I would like to thank you for having chosen “Angsana Balaclava Mauritius”, for your recent stay in Mauritius. On an opening note, we would like to thank you for your review and most positive rating, which is truly valued. Likewise, it is highly encouraging to learn, that, on the whole you found the facilities & service to be to your entire satisfaction. Furthermore, I am most grateful to you for your kind appreciation of our team members, whereby you find them to be “very friendly”. Your input in this regard is truly treasured and will undoubtedly, inspire us to strive to achieve greater heights of excellence in our services. On behalf of "Angsana Balaclava Mauritius", we truly look forward to the pleasure of welcoming you back soon in our midst in the future. Remaining always at your service! Best regards, Paul van Frank General Manager

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thank you

Dear Majed, First of all, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. Having said this, the entire team and I would like to thank you for your most positive rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon amidst us in the near future. Remaining always at your service! Best regards, Paul van Frank General Manager

Dear Traveler, First, I would like to thank you for having chosen “Angsana Balaclava Mauritius” and equally, for having taken both the time & the trouble of sharing with us your valuable feedback. It was highly encouraging to learn that on the whole, the facilities & services at our Hotel met with your expectations, with a special mention to the complimentary watersports activities and the Suites, which is much appreciated. Thank you again for your feedback and on behalf of the “Angsana Balaclava Mauritius” team, I truly look forward to, hopefully, welcoming you soon back in our midst. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, In the first place, I wish to thank you for having chosen “Angsana Balaclava Mauritius” and for having shared with your experience, for which I am most grateful. Having said this, we are delighted to learn that you had an “excellent” stay with us and also, I am most thankful to you for your kind appreciation of our team members, Kiran, Renu, Ajay & Raj, as it has always been our earnest endeavor to achieve optimal guest satisfaction, through personalised care and attention to detail. Once again, many thanks for your feedback and we truly look forward to, hopefully, welcoming you soon back in our midst. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Nick, In a first instance, I would like to thank you for having taken the opportunity to convey to us your sentiments, following your recent stay at “Angsana Balaclava Mauritius”. It is indeed, most unfortunate, that, visibly, you did not find your stay at our Resort to be entirely to your expectations and in this regard, I am very sorry, that you did not share during your stay with us more in detail, what actually led to your dissatisfaction, so that we could have immediately addressed any prevailing issues and by doing so, avoid you leaving us with a feeling of discontent. Nevertheless, allow me to, personally, extend to you my most sincere apologies, for any possible displeasure encountered. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having taken the time to share with us your valued feedback, following your recent stay at our Resort. Having said this, in respect of your comment, whereby, you mentioned, that the “property felt dated”, in all honesty, I fail to agree herewith, as our Hotel was opened only 8 years ago and I wish to, personally, assure you, that working closely with our Engineering team, as well as in tight collaboration with our Executive Housekeeper, we have in fact an in-depth “Preventive Maintenance Program” in place, which is strictly adhered to, as well as a dedicated “deep cleaning” program being implemented on a continued basis, precisely, so as to ensure, that every endeavour is made, as well as all steps taken, to uphold the highest standards, that one would expect in a 5-star “luxury” Resort of the caliber of “Angsana Balaclava Mauritius”. With regard to your comment made ref our Culinary offerings at breakfast, I am very sorry if the breakfast was not to your contentment, however, I feel it opportune to mention, that our breakfast buffet consists of a hot, live & cold section; fresh & homemade pastries and breads, as well as a wide variety of fruits and cereals. In addition hereto, we also offer an “A la Carte” menu, whereby, we are delighted to make available a wide selection of breakfast items or one can also place an advanced order of their desired dish, which our Chefs are more than happy to prepare for the benefit & enjoyment of our most discerning guests. Once again, thank you very much for your valued feedback, which will only serve us better in our continuous efforts to overcome any shortcomings, so as to be able to deliver the finest level of service pledged by us. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear hamza, Firstly, may I thank you for having taken the opportunity to convey to us your sentiments, following your recent stay at “Angsana Balaclava Mauritius”. It is indeed, most regrettable, that, visibly, you did not find your vacation at our Resort to be entirely to your expectations and in this regard, I am very sorry, that you did not share during your stay with us more in detail, what actually led to your dissatisfaction, so that we could have immediately addressed any prevailing issues and by doing so, avoid you leaving us with a feeling of discontent. Nevertheless, allow me to, personally, extend to you my most sincere apologies, for any possible displeasure encountered. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Traveler, Firstly, I would like to thank you for having chosen “Angsana Balaclava Mauritius”. The entire team and I would like to thank you for your most positive rating, which is greatly appreciated. We look forward to the pleasure of welcoming you back soon. Remaining always at your service! Best regards, Paul van Frank General Manager

Dear MATTHEUS JOHANNES, In a first instance, I wish to thank you for having chosen "Angsana Balaclava Mauritius" and also, for having taken the time of sharing your experience with us. Having said this, we are delighted to learn, that you found the services rendered to you by our team to be to your expectations and in addition hereto, I am most thankful to you for your most positive feedback in respect of the friendliness of our staff, which indeed, reflects the legendary warm& welcoming hospitality of the Mauritian people. Once again, many thanks for your valued feedback and I sincerely hope that we will have the pleasure of welcoming you again, amidst us at "Angsana Balaclava Mauritius", in the future. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear John, First and foremost, I would like to thank you for having chosen “Angsana Balaclava Mauritius” and equally, for having taken both the time & the trouble of sharing your experience with us. It was highly encouraging to learn that on the whole, the facilities & services at our Hotel met with your expectations, particularly, as it has always been our earnest endeavor to achieve optimal guest satisfaction through personalised care and attention to detail. Furthermore, we are delighted to read that our “Beachfront Pool Suite” was to your satisfaction. On behalf of the “Angsana Balaclava Mauritius” team, I truly look forward to welcoming you & your family back soon in our midst. Remaining always at your service! Best regards, Paul van Frank General Manager

Dear David, Firstly, I would like to thank you for having taken both the time & the trouble of sharing with us, your experience on the occasion of your recent stay at “Angsana Balaclava Mauritius”. We are glad to learn that, on the whole, you found our facilities & services, as well as the friendliness of our staff to meet with your expectations, which is of particular importance to us, as it is our most earnest objective to endeavour to achieve optimal guest satisfaction through personalised care. With regards to your comment relating to the breakfast buffet, rest assured that it has been noted with attention and that the same has been shared with our Executive Chef. On behalf of the entire “Angsana Balaclava Mauritius” team, I look forward to welcoming you again soon in our midst in the future. Remaining always at your service! With best regards, Paul van Frank General Manager

Dear Valued Guest, We thank you for sharing your experience at Angsana Balaclava Mauritius recently. We take good note of your comments regarding prices for Dinner and Spa and wish to respond by saying that the prices that we are being practiced at our property is in line with what other 5 star resorts are practicing on the island.

Dear Mickael, We appreciate you taking the time to review your stay at Angsana Balaclava Mauritius. We thank you for our positive comments regarding the food, the friendliness of our staff and the fact that most of our rooms have their individual private pool. We understand your deception regarding the beach. Please bear in mind that although the beach might be small, it does offer tranquility and a certain measure of privacy (although all beaches in Mauritius are public!) that might not be the case in bigger resorts. However, we will be improving the beach service in the comings month so as to offer a better experience. As to your comments regarding the location in Balaclava, we wish to point out that for almost all resorts in Mauritius, you still need to take a taxi to visit the island. We nonetheless hope that you have enjoyed your stay with us and the we will have the pleasure of welcoming you again among us. The Angsana Balaclava Management & Team

Dear Paul, Thank you for taking the time to send us your review. We are glad that you liked the resort. We appreciate your feedback and will surely act upon them and inform the concerned departments. We, nonetheless hope that you enjoyed your stay with us.

Thank you very much for your comment. Your support is much appreciated and we definitelty hope to welcome you again soon. Best regards. Franck seguin - Directeur General.

Dear Miodrag, Thank you for your rating. Best regards.