Ratings based on 551 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Valencia, Ca

Great resort, steps from the beach.

Posted 17-Dec-2014
Comfortable accommodations, great pools, activities for kids, restaurant prices a little high but food is well prepared and very good. Nice outdoor bar/ restaurants. Service is good and servers are very friendly. Would absolutely stay at this resort again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Dec-2014
We had a wonderful stay at the Westin. It was a beautiful hotel, right on the beach. We stayed in Building 3 which is conveniently located and had a beautiful view. Would definitely recommend staying here.
5 out of 5
Recommended
for Families
by A verified travellerfrom Fort McMurray, Alberta, Canada

Beautiful Hotel and Amazing Staff

Posted 12-Dec-2014
Pros: Super nice staff and room was very spacious. Beautiful property and parking was simple.
Cons: Just with the reservation, would be nice to know which building to go to. We were in the north building and it has its own front desk. Was no big deal
Had an amazing experience at this hotel. The room was stunning and spacious. There was myself, wife and two kids ( 1 and 2 ) and there was still lots of room. The staff was super helpful and always willing to help us out. We happened to show up on a monday and they had the most amazing bbq buffet on the go. Highly recommend to anyone with an appetite. The pirate ship pool and playground was a huge hit with my older daughter, was hard to get her away from it to do any of the other activities offered by the resort. Wish we had more time to partake in more of the activites.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2014
I had great experience staying Westin hotel. would recommend to other people.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great place to stay with family right on beach!

Posted 6-Dec-2014
Pros: Right on the beach, very good staff.
Cons: They try to sell you into vacation ownership and put lots of pressure on people.
Location: Nearby restaurants, shopping center, grocery store, Starbucks etc.
Love the villa and the amenities provided by the resort. It's a great place for kids too as they can enjoy the pool or have fun at the beach. The staff is good and very courteous.
2 out of 5
by A verified travellerfrom California

So So

Posted 4-Dec-2014
Pros: Its actually a very nice resort. Its very clean and kept up. Great place if you have children.
Cons: The front desk manager needs improving and house keeping.
I was checked into a dirty room. Dirty panties and socks were left in drawer. I called the front desk. Spoke to the manager, he had a non caring attitude. He asked me if I wanted house keeping to clean it. I waited over hour for house keeping. Called, spoke with manager again. Fifteen minutes later they finally came. They did not spray drawer with disinfectant. Following day house cleaning only made beds. Did not leave cleans towels etc. After doing three loads of laundry, I discovered the cold water cycle was actually hot water. Someone else meal was charged to my room. Map of the resort shows there are two gym locations. After searching over twenty minutes, I was informed there is only one now. The maps should be updated.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Colorado

Great location, great view, great service

Posted 25-Nov-2014
Pros: Beach, close proximity to outdoor activities, on site services....everything was great.
Cons: Checkout time is 10 a.m. but I wasn't able to check into my room until almost 4 pm but I was given access to the pool/beach while i waited.
Location: The location i awesome. Theres great zip-lining, golf, lots to do on the water and Front Street has plenty of shops and dining in the evening.
From the moment I checked in until I drove off the property, I was very impressed with the level of service I received at the Westin.
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome

Posted 24-Nov-2014
Great staff, good food, roomy not cramp like the others. Beautiful
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bay Area, CA

Great hotel for small kids

Posted 19-Nov-2014
Great property, several pools including pirate ship kid pool, beautiful beach steps away, good restaurants on-site, close to Lahaina and Whaler's Village. This property is a great option for kids because of the villas, which include a kitchen.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver

Best Hotel and Staff

Posted 14-Nov-2014
Pros: Location, staff, amenities, close to many activities
Location: The location is perfect! Quiet and secluded feeling, yet walking distance to other resorts, restaurants, and Whalers Village. Also a very clean beach.
This was literally the very best hotel, grounds, beach area, staff, and bars/restaurants of any resort in the Kaanapali Beach area! I would highly recommend this resort. From check in to our very last day everyone was extremely friendly at all of the bars and restaurants, some of the best fish tacos we had on the island were at the Ocean Pool bar and grill! Joyrama checked us in, and then absolutely made our entire stay when she helped us. Our initial suite didn't quite have the view we thought we were going to get, so she switched us over to a center courtyard 4th floor suite, with a view of the pool, ocean, and mountains! Absolutely stunning! Now that's customer service! This was our first trip to Maui, and because of Joyrama and the beauty of the resort itself, we will definitely be back!