Ratings based on 596 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

If you traveling with kids, this is the best place

Posted 18-May-2015
I enjoyed staying in this hotel !!! Great hotel , staff and more ... I really loved the beach ... We were traveling with our 5 year old son , he loved it ... His favorite spot was the pool with pirate ship !!!
Comment from Hotel Management
21-May-2015 by Sean T., Manager, Hotel Management
Aloha, Mahalo for your positive review. We're so delighted that you enjoyed your stay with us and we're glad your son enjoyed the pirate ship pool. We look forward to welcoming you and your ‘ohana back to the resort again soon. Mahalo, The Westin Kā‘anapali Ocean Resort Villas
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Des Moines IA

Great trip

Posted 16-May-2015
Beautiful location with nice swimming beach. Nice convenient shuttle service to many locations. Our concierge Laura was great and helped us plan some fun activities.
5 out of 5
Recommended
for Families
by A verified travellerfrom Colorado

Great place for families with young kids

Posted 15-May-2015
Pros: Great Pools
They upgraded our room at no extra charge, Not a great view but fit the family much better.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close at a convinuent location.

Posted 13-May-2015
Great experience at a central location to do lots if stuff.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location, loved the views and outdoor area

Posted 6-May-2015
Pros: The courtyard
Cons: Get rid of the birds at the poolside restaurant.
Overall it was great, one of the best places we ever stayed. We loved the views, the courtyard and the ocean. The breakfast poolside food was good but too many birds flying on around the tables. The down side was the bed and pillows were somewhat worn and the maid only made up the room once during our stay of one week. We did get fresh towels 3 times during the week. I think we were treated more like condo renters in this regard.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, BC

Nice resort close to the beach!!

Posted 3-May-2015
Beautiful resort located right next to beautiful Kaanapali beach! The pools are amazing and the staff was super friendly!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom utah usa

Very clean. Excellent room nicely equipped

Posted 2-May-2015
Kieth at the front desk went above and beyond track orate my schedule and make sure my wife who is chronically ill was well taken care of and comfortable Beautiful location and helpful friendly staff. We will return
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Groveland, CA

Westin Resort Villas Maui

Posted 2-May-2015
Pros: very clean
Location: on the beach, poolside, walkway to other hotels, restaurants and shopping
excellent value, very well kept and roomy studio rooms, friendly staff, close to many attractions and restaurants, clean overall facilities
5 out of 5
Recommended
for Everyone
by A verified travellerfrom calgary Alberta

Awesome Hotel Great Location

Posted 20-Apr-2015
We had a great time the staff was awesome. Joyrama went above and beyond to make it a great stay.
1 out of 5
by A verified travellerfrom San Diego

Waste of money

Posted 14-Apr-2015
I've stayed in many hotels throughout the world and I've never stayed in a place with a more ridiculous policy than this place. Check in is at 4PM and check out is at 10AM. At >$400 per night you would think they would be more flexible and provide better customer service to allow for early room availability or late check out, but that wasn't the case. They gave me some song and dance that every room takes 4hrs to clean. WOW!! 4 hrs for a 500sq foot room, you would have thought they would have found the used bandaid behind the night stand!!! Anyhow, needless to say I will NEVER be staying at another Westin again
Comment from Hotel Management
16-Apr-2015 by Sean, Hotel Management
Aloha, Thank you for choosing to stay with us during your time in Maui and we regret to hear that your experience was less than satisfactory. We appreciate your feedback and will review it with our team. We understand our villas do have a longer than normal cleaning time due to our units having full kitchens, washer/dryer units, whirlpool tub, and ovens (standard/convection) as these are not standard in a typical hotel room. Please note that not all Westin Hotels have the same check-in and check-out policy as our hotel. Prior to booking a reservation, we recommend reading the hotel polices to ensure you agree with the check-in and check-out policies of the hotel you'll be staying at. Thank you and we appreciate your time and feedback, The Westin Ka'anapali Ocean Resort Villas