Ratings based on 1,991 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom CA

Nice, but noisy.

Posted 27-May-2015
Pros: The pool and friendly staff.
Cons: The noise and blasting club music late night and into the early morning.
Location: Great beach and town within 10 minute drive. Lots to do and see.
My only issue was the late night "club" scene that started at 10PM and lasted until 1-2 in the morning. The music was so loud it kept me awake and I was unable to sleep with my door open to hear the ocean. If noises don't bother you, everything else was great.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-May-2015
Love the Sheraton Maui!!!!!! Great Location!!! Staff EXCELLENT!!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Michigan

Great location right on the Ocean.

Posted 21-May-2015
Pros: Great beach and beautiful pool. Beautiful landscaping and mountain views .
Location: Very close to restaurants and shopping as well as excursions.
We had a wonderful stay at this hotel. They did have some construction going on at the time of our stay but it didn't inconvenience us in any way. Great location right on the Ocean with a large beach. They also have a beautiful pool. We stayed in an ocean view suite which was a beautiful room with a great view of the Ocean and gorgeous scenery. Very clean rooms and really friendly staff. We will return to this hotel on our next visit.
2 out of 5
by A verified travellerfrom San Jose

Roach and leaks.

Posted 21-May-2015
Pros: Close to black rock.
Cons: Hotel desperately need a renovation.
Location: Snorkel near black rock and walking distance to Whaler Village.
There's a roach in our room hiding under coffee maker. Then there's water leaks under sink. Really bad. Management didn't even bother apologizing.
3 out of 5
by A verified travellerfrom Dallas, Texas

Customer Service Lacking

Posted 20-May-2015
The strong points of the hotel are the grounds and the beach. My view from our balcony was breathtaking and our room was very clean. The hotel does not have the "aloha spirit" and the customer service is lacking. The person who checked us in was borderline rude. The outside bar/grill needs a makeover. I was given a dirty paper menu and the service was not good. With more attention to detail and better customer service this would be an awesome hotel.
2 out of 5
by A verified travellerfrom Highlands Ranch. CO

Upset

Posted 19-May-2015
Pros: Snorkeling.
Cons: Need to fix roach problem. Need more attentive staff.
Roaches in room, in walkways and in clean towels. They gave me a small discount. Snorkeling is top notch!
3 out of 5
by A verified traveller

Meh. Noisey. Overpriced. Outdated.

Posted 18-May-2015
Pros: Self-Parking was included in the restort fee. After separate parking fee and resort fee sat other hotel it feels better but its not really 'like'
Cons: The resort.
Location: beach is nice near buy.
Our room was next to elevator and heard it running at al hours. Other rooms at least may not have that problem, but then there was is construction noise all over the restort. Thats annoying too! And something was up with our door and would make whistling noises due to the wind (unless you put a towel under the door!) This may be ok if this was a budget hotel. But its not. For the price (and daily RESORT FEE!! of something like $35) the room should be resort like and at least quiet (and hopefully somewhat current decor). Do yourselves a favor and stay somewhere else. The pluses, happy hour at the bar. Cliff diving in the evening, cool swimming pool. (you can stay at the next resort and still check these things out. fyi)
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Seattle

close to the beach

Posted 17-May-2015
the main attarction of this hotel is that it is close to the beach and black rock where a good spot for snorkling. Breakfast buffet is expensive $30 per person. There is an open shopping mall 15 minutes walk by the beach and there is an ABC store where ypu can shope basic goods.. and also theres a lot of restaurant in that area called whalers village. i like sheraton bec the grounds is open and quite and not congested.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom VA

Beautiful place.

Posted 16-May-2015
The Maui Sheraton is a great place to stay. The hotel is massive in size and overlooks the beach. The hotel staff was awesome the entire time we were there. The negative would be the $36 daily add on fee that you find out about when you check in. We stayed 11 days and the fee add on was a bummer.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-May-2015
Hotel has all amenities and the LUAU Dance the HOTEL was great. The beach is so good and view of whole beach was awesome.