Ratings based on 1,735 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from J

Beautiful hotel

Posted 26-Oct-2014
The best hotel we have ever stayed at! The grounds are imaculate, a beautiful stretch of beach only a few steps away. The staff, food, drinks are wonderful. Highly recommend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great time

Posted 26-Oct-2014
Pros: Everything
Cons: I was happy. Can't think of anything at the moment.
Perfect place. Location, beach. Staff was very nice. Glad I stayed here.
3 out of 5
Recommended
for Everyone
by A verified traveller from denver

Good location. Bad amenities

Posted 25-Oct-2014
Location was good for maui. Parking was a nightmare. Not enough for clients staying on property
2 out of 5
by A verified traveller from Toronto Canada

Disappointing

Posted 24-Oct-2014
Pros: The Hotel shuttle service was good
Cons: Better customer service is needed
Location: Lahaina Mall has great food and shops
When I first checked in I was not given a Lei or a welcome flower....It is Hawaii after all. Secondly after spending more than 14 hrs to get their my bed sheets were dirty. It took forever for someone to bring new sheets up to the room then I had to spread my bed myself. The second day the room phone broke. I went downstairs to try and find the gym one morning & no one was at the front desk. Poor accommodation, our flight was @ 9:45 pm and one of the hotel staff said the latest i could have checked out was 2 pm. Later during the week i was told I couldnt check out at 2 pm....that I had to check out at noon. For 6 hrs I had no where to go. Lastly when I checked out at noon, the front desk clerk didnt ask how was my trip or if I like Hawaii. She didnt even say have a safe flight back home. That is poor customer service
4 out of 5
Recommended
for Everyone
by A verified traveller from CA

Good hotel overall

Posted 20-Oct-2014
Pros: Nice pool & good poolside service.
Cons: A higher thread count on the sheets!
Very nice hotel with a great location on Kaanapali beach.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel needs repainting, renovation

Posted 20-Oct-2014
Pros: Friendly staff, good sized rooms
Cons: Renovation, painting, Wi-Fi
Location: Good location, plenty of activities nearby
All good except Wi-Fi never worked for more than a few minutes. had to INSIST we were not paying for any attempts to get it. Clerk tried to blame it on our devices. pool lounge chairs, cushions need replacing.
5 out of 5
Recommended
for Everyone
by A verified traveller

Oceanfront Honeymoon!

Posted 20-Oct-2014
Pros: When we checked in, we were on the first floor. It was our honeymoon so we wanted something special so we asked to be higher up and they did it asap!
Cons: Nothing
Location: Location was great. Loved Ka'anapali and very close to Front St. which was also very much fun.
Was amazing. We were on the 5th floor of the oceanfront Mohana rooms and the views were breathtaking. Nothing negative to say about this hotel except that I had to go back home!
4 out of 5
Recommended
for Everyone
by A verified traveller

Chad is the best worker you guys have ...

Posted 20-Oct-2014
Chad made our stay fun ... Talking to him every day , and he always made sure things were going good for us on our 32nd anniversary ...
5 out of 5
Recommended
for Everyone
by A verified traveller from GTA

Family getaway

Posted 19-Oct-2014
Pros: The location is what brought us back. We were at this same property one year ago.
Cons: The room cleaning staff often forgot to refresh the coffee and the cups. We had 3 rooms booked and it was happening in each room.
Location: Going into the old town of Lahiana, which is awesome. Plus walking up the beach to Dukes for lunch, a favorite thing I like to do.
Beautifully set at the end of the beach at Black rock. It is the beast part of the beach. The ocean is warm and wavy which makes for a lot of fun!!!!!!!!!!!!
3 out of 5
by A verified traveller from canada

we were offered 2 beds for our honeymoon .

Posted 18-Oct-2014
First day was terrible . customer service guy wasn't pleasant at all . we were standing in the lobby wondering which way we should go . he was just looking at us and didn't offer his help . Then we figured out that he was the customer service person to check in. didn't smile at all or welcomed . offered us 2 beds room for our honeymoon . no apologies nothing . next day they moved us into our actual room .but it wasn't great experience . Other staff was very pleasant and helpfull . they all were so nic. we enjoyed our stay . but as you know first impression is last impression.