Ratings based on 2,012 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from cali

Good times

Posted 24-Jun-2015
Everyone was great! Food was great! Hotel was clean and staff was very nice
5 out of 5
Recommended
for Everyone
by A verified traveller from A

Great hotel

Posted 24-Jun-2015
Loved it. They have a friendly staff, great activities and the famous black rock is right outside (people jump off/ dive off it). Around the black rock is also a great spot to snorkel :)
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 23-Jun-2015
Right next to some great Snorkeling at black Rock. Fun to roll out of bed onto best beach on Maui. Lots of activities and amenities at the resort. We saw sea turtles every day of our stay. Cliff jumping and swimming were perfect. Fun for the whole family. Small rooms though. All staff were very friendly and helpful except the lady that checked us in. She was very pushy about trying to upgrade our room to a suite for an extra 100 dollars a night. She kept making us feel like second rate citizens since we had booked through a third party (Expedia). Also was surprised by 36 dollar resort fee per day. We also had to pay 35 dollars to get a microwave in our room as well.
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Sheraton black rock poiny

Posted 21-Jun-2015
The location is excellent, just in from of black rock point, I think the best skorkeling area in Maui. However, the room was basic, the bathroom was not the best and the garbage was left with food inside. Another disappointing aspect was they will give you a photo study and a free picture , but if you want to buy it, is so expensive , each picture is $40 and you will want to buy all of them for $300!!!
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Magnificent-Simply Perfect

Posted 18-Jun-2015
Pros: Everything.
Cons: Nothing.
Location: Anything.
From the clean, large, and updated rooms, to the endless amenities, to the perfect location to the indescribably attentive staff, this is by leaps and bounds the best overall hotel experience I've ever had. I will never stay anywhere else in Hawaii again. Pay what it costs- you must stay here.
4 out of 5
Recommended
for Everyone
by A verified traveller from Colorado

Amenities and proximity to lovely surroundings=fab

Posted 17-Jun-2015
We made relatively good use of its offerings: restaurants, grounds and exercise facility was adequate to great. Nice, laid back staff was kind and helpful, but not annoyingly in your face. felt like we had privacy but someone always willing to help if we needed it. That being said, didn't have great luck with concierge. She seemed new and immature and not too knowledgeable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location and overall great experience

Posted 15-Jun-2015
Stayed for a week and the cleaning staff was superb. Beautiful ocean views from our balcony. Would definitely recommend. Only drawback was that the menu at the restaurant was pricey.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Nice Resort close to the beach

Posted 13-Jun-2015
My family and I were very pleased with our stay. Really liked the fact that you could snorkel right outside of your hotel walls.... Awesome The photographer, Jeremy was wonderful. The concierge, Bree was very helpful and always informative. She had lots of patience. Thank you all for making our stay like home.😃
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and very nice view

Posted 11-Jun-2015
Sheraton had nice location, we were in building 2, but ended up with fantastic view. Beach was the best. Food at resort was expensive, easier to take the 5 minute walk to whalers village, for lower price and better food.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Great Beach! Poor Housekeeping practices.

Posted 9-Jun-2015
Pros: Location and the beach
Cons: Housekeeping function.
Enjoyed the beach. The pool is nice and so are the restaurants. The housekeeping staff is not very diligent and looking to get out of cleaning room. Missed our room two days. We let it go one day but complained the 2nd time.