Ratings based on 1,960 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
90% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Costa Mesa CA

Excellent hotel, amenities, and service

Posted 21-Apr-2015
Loved this resort! The beach is public but still had plenty of room. Black rock jumping was cool, and visibility for snorkeling was about 200 feet sometimes. The pool was clean and refreshing as well, and the hotel staff was top notch. I will definitely be staying here again.
3 out of 5
Recommended
for Everyone
by A verified traveller

nice but overpriced

Posted 20-Apr-2015
Pros: room and beach were great
Cons: prices are very high- you pay for beach umbrellas and everything. Food is nothing exciting or particularly good and very overpriced.
Location: Honu is a restaurant nearby- very good food. ABC store is super in Whalers Village- buy your booze there.
Staff was not as nice as they could be. Some staff were super friendly and nice, some were just there. Need more staff, maybe. 1 concierge for a hotel that size - long waits. Whale watch with breakfast trip is a waste of money. Plus whale season was over, but they did not tell us that. Food was like a deli croissant cut up. But the boat staff was nice.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Australia

Great place to stay close to beach, relaxing bars.

Posted 15-Apr-2015
Pros: Position to ,great pool and bars.
Cons: Bathrooms could be upgraded.
Location: Not far from shops, plenty of things to visit around the island.
A lovely relaxing holiday was had by our family, from reception to valet service was faultless, rooms cleaned daily. Would love to return one day
1 out of 5
by A verified travellerfrom OC, CA

Awful customers services

Posted 13-Apr-2015
This hotel even charged for requesting couples of utensils and plates, the worst customers services ever, so old dated hotel, not recommended
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 13-Apr-2015
Resort was pleasant good location, food options and service could improve.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Apr-2015
Beautiful hotel and great location. Hotel staff were very unfriendly all around.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom San Francisco, CA

Posted 9-Apr-2015
Great location. Beautiful grounds. -Rooms could use updating. Towel system is not guest-friendly.
3 out of 5
by A verified travellerfrom pittsburgh

Overpriced but beautiful

Posted 7-Apr-2015
They hit you with every additional fee they can think of while you're there and the food options are overpriced and nothing to write home about. The hotel itself is beautful and the beach and pool are great. Wouldn't recommend it to a close friend if I wanted keep them around.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boise, ID

Nice hotel right on the beach

Posted 6-Apr-2015
Pros: The grounds and view of this hotel are spectacular! Really well-maintained ponds, rivers, flowers and gardens and of course it is right on a stretch
Cons: Our beds seemed well-used and so were not very comfortable. For example, my bed was missing a spring, so one side really sagged.
Location: The location was good for getting to whale-watching excursions, surfing lessons, snorkeling and shopping - all fairly close.
Nice hotel, very family friendly. We were able to rent snorkeling gear, boogie boards, and other right on the beach. Staff was mostly friendly and knowledgeable. Two restaurants within the hotel - both had good food, but pretty expensive.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Apr-2015
Our stay was incredible. Location Location Location.