Ratings based on 1,656 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
89% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Breathtaking Views, Mediocre Resort

Posted 28-Jul-2014
The views of the beach and surrounding terrain were phenomenal. The hotel itself was disappointing. Being used to all-inclusive resorts, we found this resort boring: there were no live shows and few children's activities. Further our room was noisy because of water running and slide doors being opened and closed from adjacent rooms. We were also surprised that the sun umbrellas and loungers for the beach were not included in spite of the daily resort fee. My daughter particularly enjoyed the large, twirly pool. We also found the neighbourhood lively so there was no need to rent a car.
5 out of 5
Recommended
for Everyone
by A verified traveller from Florida

Great Hotel

Posted 25-Jul-2014
Pros: We liked the breakfast buffet, beach, swimming pool, and size of room.
Location: The Sheraton is in a central location. There is a golf course across the street, Whalers Village is within walking distance.
When I was looking at booking a hotel in Maui, the Sheraton was not on my list based on previous reviews. However, I was wrong. The Sheraton Maui Resort and Spa is a great hotel. Please be aware that there is a resort fee.
5 out of 5
Recommended
for Everyone
by A verified traveller from roseville ca

Fun family vacation

Posted 24-Jul-2014
We had a wonderful time in Maui. The Sheraton was lovely and close to everything. I would definitely recommend it.
5 out of 5
Recommended
for Everyone
by A verified traveller from honolulu

Beautiful hotel.

Posted 24-Jul-2014
We had a wonderful stay and look forward to our next trip to Maui. Great amenities and kid friendly!
5 out of 5
Recommended
for Everyone
by A verified traveller from sunnyvale, CA

Back to paradise

Posted 22-Jul-2014
We stayed here for our honeymoon and returned 11 years later with our children. It was just as wonderful with kids. We had a blast.
4 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Great location

Posted 22-Jul-2014
Location is truly excellent right next to Black Rock with cliff dives every night, turtles just offshore and stunning sunsets. Good choice of restaurants at the hotel plus a short walk to Whalers Village for great shopping and more restaurant choices. The concierge service was excellent and the beach divine. We would defiantly go back to this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Staffs are really nice.

Posted 22-Jul-2014
Pros: Scenery is beautiful.
Room is too small considering the price. Drinks in the swimming pool are not very good. But the staffs there are so nice to help you.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Diego

Beautiful hotel, great location

Posted 20-Jul-2014
Pros: Great location and ocean views and accessibility.
We had a wonderful room, excellent service and a great, unencumbered view of the ocean!!
3 out of 5
by A verified traveller from california

Close to the beach

Posted 20-Jul-2014
Pros: The location to the beach.
Cons: Management and front office staff.
Location: The beach and golf were on site. Everything else you had to trolley or cab. It was on a strip of high rise hotels.
We were so excited to be in beautiful Maui, and after checking the reviews equally happy to book the Sheraton hotel spa! However, when we arrived our room had been given away although we paid in advance! We had to wait for a room to be ready because hotel was overbooked! After a 6plus hour flight that was not fun. We let that go and finally settled into a room. Cleaning seems to be a problem, so I called and went to the front desk and it took housekeeping more than 30 min. To come around. The next day we were moved into another room. It was not clean and the temp was very cold! Could not sleep it was so cold! The next day they tried to fix the thermostat, it was broken and it took 3 different people to fix it. Day 3, again room was not cleaned when we got back from golfing all day! It was around 5pm. The maid started arguing about who should clean the room! Day 4 we were out hiking all day and again we had to see the front desk, room was not serviced! And we were accused of smoking on our patio as soon as we arrived, we had been gone all day and did not smoke anywhere in the hotel at all! Upon check out we were charged for water we did not drink, the front desk help was rude and argumentive! I had to visit the front desk every day of our trip and deal with management who was slow coming because they are the only people with authority to fix things! On a happier note the Black Rock Spa was very good on site, but independent from the hotel, and they let you know it
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Beautiful!!!

Posted 19-Jul-2014
We had an awesome time!!! I will be returning very soon!