Beach/ocean view

Reviews of OUTRIGGER Kaanapali Beach Resort

3 out of 5
OUTRIGGER Kaanapali Beach Resort
2525 Kaanapali Parkway, Lahaina, HI

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1002 reviews" "
Rating 8 - Good. 280 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 22 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great private but also close to everything
Stayed 3 nights in Mar 2024
Response from OKB 'Ohana on Mar 28, 2024
Thank you for staying with us! Please enjoy your stay and let us know if you have any questions or need anything.We hope you will return to us if your travels return you to Maui.

10/10 Excellent

Jami lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 1 night in Mar 2024
Response from OKB 'Ohana on Mar 28, 2024
Aloha! Mahalo for choosing to make us your home away from home. Enjoy your vacation and let us know if you have any questions or need anything. We appreciate your business and hope you will return to visit us in the future.

10/10 Excellent

Scott, Eden Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very nice. Staff is very helpful. They need to upgrade the pool area to include a hot tub. Other than that we were very happy with the Outrigger Kaanapali Beach!
Stayed 5 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Mar 26, 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback. We are planning a renovation soon and hope you will come back and visit us once it's complete.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room situation upon arrival but the staff and manager were very helpful and we were very happy with the outcome. I would stay here again.
Stayed 5 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Mar 25, 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and are happy that our hosts were able to address the situation on-site. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

4/10 Poor

Cheryl

Our room was very small with a bed placed so close to wall on one side, inches only, making it impossible to get in or out of the bed on one side. Very unsafe for elderly people. Noise in hallways, doors slamming and loud music from Deck bar and grill below. Balcony windows across from us could look into room. Bed not a queen size and very poor storage for suitcases. Television inappropriately placed on side wall stupidly placed. Extremely disappointed but the location to everything is ideal. Waited hours for room to be ready.
Stayed 6 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Mar 25, 2024
Mahalo for your feedback. We are sorry that we did not meet your expectations. We will work hard to address our challenges to better serve you in the future.

8/10 Good

Yin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good location
Stayed 4 nights in Mar 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Mar 19, 2024
Mahalo for your 4 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Extended our trip and they allowed us to stay in the same room. Front desk Salome was very friendly and informative of the amenities. The Lei making class by Anela was awesome. She was also very friendly and learning about Hawaiian history and culture was priceless. Would definitely stay here again!
Stayed 2 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Mar 1, 2024
Aloha Pricilla!Mahalo for the 5 out of 5 rating. We appreciate your feedback and are happy that you were able to take advantage of our cultural classes. We will be sure to let Salome and Anela's about your positive comments. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Feb 27, 2024
Aloha Jeff:Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

8/10 Good

mike e

Liked: Cleanliness, staff & service, property conditions & facilities
!
Stayed 4 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Feb 26, 2024
Aloha Mike E:Mahalo for taking the time to share your 4 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

6/10 Okay

Brooke

Stayed 4 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Mar 25, 2024
Mahalo for your feedback, we would appreciate your thoughts on how we could've made your stay a 5 out of 5. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was upgraded and we received a bottle of Champagne from the hotel for our anniversary. Perfect location and amazing staff The only downside is that we couldn’t stay longer.
Stayed 9 nights in Feb 2024
Response from OKB 'Ohana on Feb 19, 2024
Aloha and mahalo for your feedback. If your travels return you to the beautiful island of Maui, please consider making us your home away from home.

10/10 Excellent

thomas, wheeling

Liked: Cleanliness
Stayed 6 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Feb 14, 2024
Aloha Thomas: Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Feb 13, 2024
Aloha Cesar: Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located property. Friendly staff.
Stayed 2 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Feb 16, 2024
Aloha Jack:Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Andris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet friendly atmosphere
Stayed 8 nights in Jan 2024
Response from OKB 'Ohana on Feb 10, 2024
Mahalo for your feedback, we appreciate your business. Please come back and visit us again.

10/10 Excellent

Dan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Feb 6, 2024
Aloha Dan: Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Toby, Lodi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to beach and walkable to Whaler's Village
Stayed 2 nights in Jan 2024
Response from OKB 'Ohana on Feb 3, 2024
Mahalo Toby, for a 5 out of 5 rating. We appreciate it and look forward to having you back!

8/10 Good

Barry Joseph, Burlington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No comment
Stayed 7 nights in Jan 2024
Response from OKB Family on Jan 26, 2024
Thank you for your feedback. Please come back to visit

8/10 Good

Carrie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautifully situated, nice gardens & rooms. Excellent location for beach & shopping.Staff very polite and helpful. Not too open with communication, tho', didnt know about the extra daily $35 hotel charge until recieved an surprise charge on my card. Loved the gift shop, good stuff well priced there. Dislikes were the pool was COLD and the breakfast offered was a self serve buffet but $30p/p so I thought too expensive to enjoy. Overall great stay but a few misses there.
Stayed 5 nights in Jan 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Jan 25, 2024
Aloha Carrie: Mahalo for the 4 out of 5 rating. We appreciate your feedback and will share your comments with our staff to make the necessary corrections. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Barbara

Liked: Cleanliness, amenities
Stayed 14 nights in Jan 2024
Response from OUTRIGGER Ka'anapali Beach Resort on Jan 22, 2024
Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from OKB Family on Jan 21, 2024
Mahalo Nichole for the 5* rating. We appreciate it and hope you will return to visit us.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff was friendly. Thoughtful complimentary gifts like beach bags and water bottles. The room we stayed at was updated and spacious. There's also a cultural center with free classes you can take where the staff educates you on native plants. I would stay here again.
Stayed 8 nights in Dec 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Jan 3, 2024
Aloha Pauline:Mahalo for the 5 out of 5 rating. We appreciate your feedback about your recent stay. How wonderful that you were able to take advantage of our cultural classes and enjoyed them. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from OKB Family on Jan 21, 2024
Thank you for the 5* rating, Lazaro. Please come back and enjoy another visit with us.

8/10 Good

Concha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Jan 2, 2024
Aloha Concha:Mahalo for the 4 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Michele

Stayed 2 nights in Dec 2023
Response from OKB - Rooms team on Dec 28, 2023
Thank you for your rating. Please consider staying with us again in your future travels.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & very nice staff!
Stayed 12 nights in Dec 2023
Response from OKB - Rooms team on Dec 26, 2023
Thank you for your review. We're happy to hear that you enjoyed your stay and hope you will come back again and make us your home away from home!

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2023
Response from OKB - Rooms team on Dec 22, 2023
Thank you for your 5 star rating, we appreciate it. Please come back again.

6/10 Okay

Kenneth C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Older property but well maintained. The staff is top notch. Super nice and smiling people. Over head room was consistantly noisy all week. The on site restaurant doesnt open until 4pm. The hotel has Lahina refugees living on site and in cars in the underground parking area. Beware of the $35 daily charge for Outrigger hotels. No added value for the added charge, but you will be charged just the same. $20 a day to park your car. Unfortunately they are nickle and diming people on extras instead of just being upfront. Adding $600 for the stay isn't small change, at least for us. Live and learn, but I'll make sure I check the fine print in the future and wouldn't stay here again.
Stayed 10 nights in Dec 2023
Response from OKB - Rooms team on Dec 22, 2023
Thank you for comments.

10/10 Excellent

Amanda, Andover

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right on the beach and watching the sunsets was so beautiful. Close to shopping and many restaurants! Would definitely recommend this resort!
Stayed 7 nights in Dec 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Dec 18, 2023
Aloha Amanda:Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

2/10 Terrible

alicia, Chicago

Stayed 1 night in Dec 2023
Response from OKB - Rooms team on Jan 8, 2024
Thank you for your feedback. We welcome any comments from you that will help us to address the shortcomings you've experienced during your stay with us.

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Dec 18, 2023
Aloha Shannon!Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome.
Response from OUTRIGGER Ka'anapali Beach Resort on Dec 11, 2023
Aloha Crystal: Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beaches friendly staff I hope continues to keep up traditions since Outrigger took over
Stayed 3 nights in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 29, 2023
Aloha Laura:Mahalo for the 5 out of 5 rating. We appreciate your kind words about our staff. We are excited to be part of the Outrigger family. Outrigger has been a Hawaiʻi based company for 75 years and understands their responsibility of being exceptional stewards of Hawaiʻi.We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

8/10 Good

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huihui restaurant replaced by Maui brewing company a downgrade from my perspective
Stayed 2 nights in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 28, 2023
Aloha Michael: Mahalo for your 4 out of 5 rating. We appreciate your feedback. We will share your comments with The Maui Brewing Company and hope that you will give them another chance on your next visit to Maui. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Lorraine

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Despite the devastation suffered by the resident of Lahaina the staff was very welcoming and so gracious. We were to grateful to have spent a week in Maui. The ceremony to wish guests a safe journey was especially emotional and will forever be in our memory.
Stayed 3 nights in Nov 2023
Response from OKB - Rooms team on Nov 24, 2023
We appreciate your feedback. Should your travels return you to Maui, please consider making us your home away from home. Wishing you and your family a happy holiday season.

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone we met from the staff were EXCELLENT!
Stayed 2 nights in Nov 2023
Response from OKB team on Nov 21, 2023
Mahalo for sharing. We are happy to hear that you enjoyed your stay. Please return to us if your travels return you to Maui.

10/10 Excellent

Jaimini

Travelled with family
Disliked: Amenities
The billing was mysterious and overcharged for every nickel & dime.
Stayed 1 night in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 21, 2023
Aloha Jaimini: Mahalo for the 5 out of 5 rating. We appreciate your feedback. Please let us know how we can assist you with any questions about your bill.We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay in Maui! The property is a little outdated. But, it is in a perfect location! Close to great food and beverage. Would stay again!
Stayed 6 nights in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 17, 2023
Aloha Donna:Mahalo for the 4 out of 5 rating. We appreciate your feedback! We are planning on renovating the rest of the hotel soon. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Tracy, The Dalles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved absolutely everything! Convenient location for swimming, snorkeling, shopping and dining at Whalers Village. Every single staff member smiled and said “Aloha” and seemed sincere. Grounds are beautiful and impeccably kept up. Housekeeping perfect! We were upgraded to a nicer room and were so pleased. Going back for sure!
Stayed 7 nights in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 16, 2023
Aloha Tracy: Mahalo for the 5 out of 5 rating. We appreciate your feedback and so pleased that you enjoyed all we have to offer. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Nelva

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from OKB - Rooms team on Nov 16, 2023
Thank you for staying with us. We're glad you enjoyed your stay and would love another opportunity to host you again.

10/10 Excellent

Becky Sue

Travelled with family
Liked: Cleanliness, amenities
Everyone was very friendly and helpful
Stayed 6 nights in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 15, 2023
Aloha Becky Sue! Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Sarah

Stayed 7 nights in Oct 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Dec 5, 2023
Aloha Sarah:Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort.

10/10 Excellent

Amanda Loureiro Neves de, Vitoria

Liked: Cleanliness, staff & service, property conditions & facilities
Right in front of the beach… amazing! Best spot for snorkeling, by the rock, very close. Only downside is that everything is extra, from breakfast to dinner. Hawaii has no all inclusive resorts, so get your pockets ready. Worth every penny though.
Stayed 6 nights in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 13, 2023
Aloha Amanda: Mahalo for the 5 out of 5 rating. We appreciate your feedback. We look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Bradd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Stayed 1 night in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 13, 2023
Aloha Bradd: Mahalo for the 10 out of 10 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in was so pleasant. The front staff was very friendly and helpful. Everyone always has a smile.
Stayed 4 nights in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 13, 2023
Aloha Cynthia: Mahalo for the 10 out of 10 rating. We appreciate your feedback and kind words about our Hosts. We hope you will choose the OUTRIGGER Kāʻanapali Beach Resort for your next trip to Maui!

8/10 Good

Kenji

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2-5 Nov 2023. We had a 1BR King with Oceanfront view, and our room was in the Papaku wing. It was a couple's vacation. This being after the Lahaina fire, we were not sure how the trip would go. But the resort itself had all infrastructure working - water, electricity, wifi, AC all worked fine. Our room was apparently a recently remodeled room, and there were no issues. Very nice view of the ocean. Food was a bit of an issue. Nothing really formal open for breakfast or lunch other than a to-go shop and very small window to make take out food. The Maui Brewing Company is in the resort, but it was only open 4:30 to 9PM. We anticipated this and bought small things for breakfast at a market, and for lunch did get things like a sandwich from the to-go shop. The pool was a little dated, but OK. No hot tub. Whaler's Village is a 5 minute walk at most from the resort. Lots of dining options there (recommend Leilani's as the best, but the pirate "food truck" wasn't bad). We rented casabellas and umbrellas for the beach, with tax about $110 each day. They were set up just fine by the excellent staff there. The Black Rock for jumping and (just OK) snorkeling is perhaps a 5 minute walk on the sand north. Onsite self parking was $20 per day. The resort is housing some of the displaced residents from the fire. No issues there, everyone was polite and/or pleasant. But overall the resort did not seem busy at all. We were guessing it was still under-occupied.
Stayed 3 nights in Nov 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Nov 6, 2023
Aloha Kenji: Mahalo for taking the time to provide us with your feedback. We appreciate your kind words and we are planning on renovating the final two wings of the hotel along with other parts of the hotel including the pool. We look forward to you returning to the OUTRIGGER Kāʻanapali Beach Resort!

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, outstanding staff all around! We stayed 7 days and enjoyed everything.
Stayed 7 nights in Oct 2023
Response from ev on Nov 6, 2023
Aloha Kevin - Mahalo for your feedback. We are happy to hear that you had a wonderful time. If your travel plans return you to Maui, please consider us again.

10/10 Excellent

Gemma

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Loved staying here! The staff were very friendly. We were upgraded to a premium room and it was very spacious and minutes to the beach. Excellent snorkelling at Black Rock and even better at Airport beach (other side of black rock). Would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from ev on Nov 6, 2023
Thank you, Gemma for your comments. We're glad you enjoyed your stay. If your travels return you to Maui, we hope you will once again consider making us your home away from home.

10/10 Excellent

Kari

Stayed 7 nights in Feb 2023
Response from OKB - Rooms team on Nov 24, 2023
Thank you, Kari, for the 5 star rating. We appreciate feedback. We hope to have another opportunity to be of service. Wishing you and your family a festive holiday season.

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice property. Will use again
Stayed 4 nights in Oct 2023
Response from OUTRIGGER Ka'anapali Beach Resort on Oct 31, 2023
Mahalo for the 5 out of 5 rating. We appreciate your feedback and look forward to welcoming you back to the OUTRIGGER Kāʻanapali Beach Resort!