AC unit did not work. Pool was not in use. This was not disclosed to us when we booked on expedia. When we complained about the rooms ac unit we were told they could not discount our stay due to previously booking on expedia. Not sure I will be booking through expedia again if this is the method they follow. The slight discount offered by Expedia doesn't really make me feel good when I am stuck paying for a full stay for something that was not pleasant.
Hostess was most accomodating with breakfast to our schedule which changed every day. She was ready to have it early or late, whatever we needed. Location kept us out of south Charlotte's horrible traffic. When we went to supper at mall areas, we were going against LONG lines of work traffic. When we returned it was gone.
This French chateau-style manor is across the street from Squirrel Lake Park and 5 miles from Providence Country Club.All …More
We have stayed at this Holiday Inn Express on several visits to Charlotte since it was new. After a few years the facility is showing a lot of wear and tear. The great staff makes up for most of this, but we are looking for a new fresh place to stay on our future visits.
We absolutely loved our stay at your hotel. I will definitely be using this hotel in my future. I have to come to North Carolina a few more times before actually relocating & I look forward to my stays there.
If I could change one thing about my stay, it would be that the hotel's pool was quite cold at the time of my visit. Other than that, I was very pleased.
Thank you for your hospitality.
Part of Metrolina, Matthews is one of several incorporated towns that serve as a bedroom community to Charlotte. Matthews’ centerpiece is its stately brick colonial Town Hall, the seat of local government. Charlotte is easily accessible thanks to the area’s first urban highway, Independence Boulevard.