We checked in about 8.30pm and were told that we had the choice of only two rooms that were left. The first was on the lower ground floor, with air conditioning, the second, on the ground floor, without. We opted for the lower ground floor room, because of the a/c but immediately upon entering we knew we had made a mistake. The room was over the metro and was extremely loud and the vibration would have made it impossible to sleep. We quickly returned to reception and requested the other room, explaining about the noise, and the receptionist promptly moved us to the other room. However she did not seem surprised about our reason for the room change and I am sure she had heard that comment from guests before. The hotel cannot be held directly responsible for the running of the metro underneath, but as we had made the booking some months previous, felt we should have been allocated another room initially, on a floor where this problem would not arise.
A first time stay at this hotel for us. We'll certainly use it again if we can get a good price. Good, comfortable room, well-furnished. Excellent breakfast with plenty of choice. Very popular with overseas visitors, particularly from the Middle East.
Staff is pleasant and took care of our needs. Lounge is great for tea, snacks, and beverages after a long day touring. Hotel is an easy walk to 2 subway stations and Regents Park. Felt like a VIP most of our stay. Wifi and air-conditioning in the rooms made it great. There was only 1 plug outlet in the bathroom which made it a little difficult using power converters for USA appliances. The shower door was a little awkward in that no matter where you placed the door, water ended up all over the bathroom floor and you could see by the bath door that this was a recurring problem. Other than that, everything was great. Definitely one of the better hotels I have stayed in.
This hotel is in a perfect location to shop- you are literally next to Oxford street. The hotel staff were extremely friendly and helpful! We had a twin room ( I was staying with my mum for the weekend) and sadly the beds were as hard as rock. I believe this is because they were new and obviously they need to get a firm mattress so that it lasts a bit longer. They had tried to make it more comfortable by putting a mattress topper on but sadly it didn't make much difference. The room was a little on the small side but it had everything we needed. The bathroom was lovely and clean but they could do with dusting a bit closer to the skirting boards and around the base of the bed. Having said that overall I would recommend this hotel.
Great location, good service. Best hotel I've stayed in so far.. Would recommend for a holiday in London. Perfect for sight seeing. We went to the O2 arena and changed once on the tube. Easy no stress.
Traveller from colchester essex
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