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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
1405 W 19th St S, Newton, IA

Reviews

6.6
Rating 10 - Excellent. 51 out of 272 reviews" "
Rating 8 - Good. 83 out of 272 reviews" "
Rating 6 - Okay. 56 out of 272 reviews" "
Rating 4 - Poor. 50 out of 272 reviews" "
Rating 2 - Terrible. 32 out of 272 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Eric

Liked: Staff & service
Disliked: Cleanliness
Stayed 7 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Eric, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Desirae

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place for quick nights rest
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Desirae,We're delighted to hear that you found our hotel to be a convenient choice for a restful stay. Should you decide to stay with us again, feel free to explore our additional amenities and services that we offer. Thank you for sharing your experience with us.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is close
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Sean,We apologize for any inconvenience you experienced regarding the proximity of attractions or amenities. While we strive to provide a convenient location, we understand that individual preferences may vary. We appreciate your feedback and encourage you to reach out to our management team for further assistance or suggestions for future stays.

4/10 Poor

David

Travelled with partner
Disliked: Amenities
Property interior was clean and had been basically refreshed, but looked covered up and the wall heating/ac units fan rattled noisily all night whenever it was on. Also the toilet in the bathroom looked to have come from a kindergarten bathroom. The bowl height seemed to be approximately 12” high. Not beneficial to an adult bathroom.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello David, Thank you for choosing our hotel for your recent stay. We appreciate your feedback regarding the cleanliness of our property. We apologize for any inconvenience caused by the noise from the heating/AC unit, as well as the design of the toilet. Please note that we have taken your comments into consideration for future improvements. We hope to welcome you back for a more enjoyable experience in the future.

4/10 Poor

Heath

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Update
Older hotel, smells a bit. Just a stay if you need a quick place. Needs updated badly
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Heath,We apologize for any inconvenience. We appreciate your feedback and will take it into consideration for future improvements. Thank you for choosing our hotel.

8/10 Good

Clayton

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Give them a try!
Bathroom sink wasn’t clean but the rest of the room was good. I would stay again
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Clayton,Thank you for your feedback. We apologize for the inconvenience caused by the bathroom sink and appreciate your overall positive review. We look forward to welcoming you back in the future.

8/10 Good

Eric

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Eric,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Jeff, Desoto

Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Jeff,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
damp feeling and smelling
The property was clean and updated but my room smelled wet and felt damp. Eventually got used to it but it was very off putting.
Stayed 1 night in Aug 2023
Response from Manager on Sep 2, 2023
Dear Guest,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 Good

Howard

Travelled with partner
Liked: Cleanliness, staff & service
The property is in walking distance to several restaurants. Price is affordable. Breakfast is served in the mornings.
Stayed 1 night in Aug 2023
Response from Manager on Sep 1, 2023
Hi Howard,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

8/10 Good

Johnny

Travelled with family
Liked: Cleanliness, room comfort
Overall score may be a c-
The beds were okay, but pillows were way to soft and actually needed more than 2 per bed. They had great channels like 8 different HBO & 5 CINIMAX. Room was very clean and the air conditioner was set at 62 degrees. The big ice machine didn't give more than a handful of ice and i tried many times. All vending machines were outnof order and the worst partbwas the toilet was basically on the floor. It wasn't easy getting off of it for my son either. My son measured the hieght from floor to toilet seat and it was 13 inches. The room looked like in the pictures, there breakfast was very skimpy. I had beeter breakfast at cheaper places with basically same style room. You'd think for basically $100 a night they'd have waffles, eggs, biscuits and gravy, yogurt and not dry bread before its toasted. Insee people walk in from outside across the highway tondontheir laundry and 2 hours later when i went to find a restaurant the woman left with her foldable wagon. I asked front desk if people are allowed to just walk in do laundry and leave. She said yes. Its a hotel not a laundromat is what i wanted to say to her. My overall rating would be 88%or B+ for room, but everything else would be 60%. When checked i took my cards back and said i want my receipt and lady said "do you really need it or want it"? If i did need or want it wouldn't have asked for it. In a way they deserve to give me 50% refund.
Stayed 1 night in Aug 2023
Response from Manager on Aug 30, 2023
Hello Johnny, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

4/10 Poor

Carolyn

Disliked: Amenities, property conditions & facilities
Room was clean although it looked like they didn't finish, only got 1 bath towel, no washcloths or face towels, no soap, etc. Showerhead needs replacing for sure. Toilet seat was really low! The fire alarm was covered with a plastic bag? Outside doors were not secured. Breakfast was a JOKE: granola bars, creamer, cereal, oatmeal and toast with no butter or jelly. Are you kidding me? AC worked great but I was not impressed. Ok for 1 night, probably won't be back though
Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hello Carolyn,Thank you for sharing this honest review and feedback about our towels and also our breakfast. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Willy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just relaxing
Stayed 2 nights in Aug 2023
Response from Manager on Aug 20, 2023
Hello Willy,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Carroll

Travelled with family
Disliked: Amenities, property conditions & facilities
The smell was horrible. And the breakfast was horrible
Stayed 1 night in Aug 2023
Response from Manager on Aug 10, 2023
Hello Carroll, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

6/10 Okay

Mark

Liked: Cleanliness
Ok place,would stay again
Stayed 2 nights in Aug 2023
Response from Manager on Aug 7, 2023
Hello Mark,Thank you for being a valued guest and for providing us the feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello mike,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

Maureen, Pepperell

Travelled with partner
Liked: Cleanliness
Don't let the shabby outside dissuade you. The room itself was good for an older inexpensive motel. Clean, comfy bed and room was spacious.
Response from Manager on Aug 3, 2023
Hello Maureen, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

8/10 Good

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it has clean rooms
Stayed 1 night in Jul 2023
Response from Manager on Aug 1, 2023
Hi Bernard,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
Room was clean. Very quiet.
Stayed 1 night in Jul 2023
Response from Manager on Jul 30, 2023
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Scott

Travelled with family
Disliked: Amenities, property conditions & facilities
Rooms updated were good smoke smell was horrible woke up with headache. Outside homeless people living in tent were dumpster diving for cans not the safest feeling place.
Stayed 3 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello Scott,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

6/10 Okay

Sherry

Travelled with partner
Disliked: Cleanliness
Check in and accessibility were good. The musty smell in the hallways was overwhelming. We were so glad our room didn’t smell that way. The temperature in the room was warm, and humid. Even turning the air way down it never really got cool. The bed was pretty firm. The towels in the room were small and thin, and only 2 total. Since we came from the race and showered when we got there, and then again in the morning, this was less than ideal. My guest has two prosthetic legs, so wiping down the chair and other equipment was tough. For what I paid for the hotel stay, I would have expected more.
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Sherry, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

4/10 Poor

William

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 26, 2023
Hello William, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Traci

Stayed 1 night in Jul 2023
Response from Manager on Aug 15, 2023
Hello Traci,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jul 2023
Response from Manager on Jul 27, 2023
Hello Michael,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

2/10 Terrible

kenton

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
no way for us with handicaps to get to second floor
Stayed 4 nights in Jul 2023
Response from Manager on Jul 25, 2023
Hello kenton, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Good

Cindy

Stayed 1 night in Jul 2023
Response from Manager on Aug 11, 2023
Hello Cindy,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

michael

Travelled with family
Liked: Room comfort
Affordable
This is a very affordable old hotel which is a clean, no frills place for us to stay with our dog. Plenty of restaurants, services nearby. Overall it has clean rooms. Security doors in back entrance area were not functional.
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello michael,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

2/10 Terrible

Valerie

Travelled with partner
Property was ok but would not honor price I was given in December And bed was horrible!!!
Stayed 3 nights in Jun 2023
Response from Manager on Jun 16, 2023
Hello Valerie, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making every possible effort to provide comfortable, clean, and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights into your experience and gives us a chance to improve.

6/10 Okay

Noel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
June 2023
Stayed 4 nights. Never got the sheets changed. Sheets and blankets had cigarette burns in them. Bed was only made one morning. Bed made horrible noises every time you turned over.
Stayed 4 nights in Jun 2023
Response from Manager on Jun 13, 2023
Hello Noel, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

6/10 Okay

Eric

Liked: Staff & service
Stayed 1 night in May 2023
Response from Manager on May 27, 2023
Hello Eric,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Cecil

Disliked: Cleanliness, staff & service, property conditions & facilities
This has to be one of the worst experiences and unsafe motels I have been to. The motel appeared to have a good rating but that was misleading. The room and motel did not match the images. We booked the room for two nights and could not even stay for one. Walking into the motel the entire motel smelled of marijuana. The smell was extremely over whelming and caused concern about having a contact high that could jeopardize my job and the well being of my family. Upon arrival at our room we could barely get the door open then once open could barely get it closed again. We left to meet with our friends for supper and upon our return there was a crack pipe in front of the neighbors door. The security locks to the building were not functioning and the glass did not fit the door. The hallway was covered in insects. One positive was that we did not see any cockroaches. The first receptionist upon arrival was on the phone with Social Security planning her retirement instead of assisting the customers, including those ahead of us. She could not operate the computer system either. When we returned from meeting our friends and wanted to check out there was a different receptionist who was also on the phone with Social Security setting up her retirement. When we shared our concerns with her she was unconcerned and told us ‘okay’ in a cheerful manner. There were women in the parking lot walking from vehicle unsure of what they were up to but was suspicious. Most unsafe nasty hotel visit
Stayed 2 nights in May 2023
Response from Manager on May 23, 2023
Hello Cecil, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 Terrible

Joe

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Wasps, mold, and "fluid" stains.
Have you ever smelled a fresh fart? Well it smells nice compared to this place. Musty, moldy, and "fluid" stains are the top features. If thats not enough for your senses just wait... there is more... the sensation from the sheets combined with the fresh wasps in the room will leave you burning for more. With antique water stains on the lamp shades, stains on blankets and beds, and the yellow hue of the ceiling you'll long for more. Blacklights not recommended...
Stayed 2 nights in May 2023
Response from Manager on May 17, 2023
Hello Joe, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.

8/10 Good

pat

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, packaged roll and coffee disappointment
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hi Pat,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

4/10 Poor

Barry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Proprety is old, run down and in meed of a complere renovation. Breakfast was a few chewy bars of candy and oatmeal without any milk
Stayed 2 nights in May 2023
Response from Manager on May 8, 2023
Hello Barry, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Susan

Stayed 2 nights in May 2023
Response from Manager on May 9, 2023
Hello Susan,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Christine

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was clean and comfortable. However I was worried at first as property is very dated and halls are dark and smell musty. I had a very quiet, comfortable night. Lots of dining variety near by. Definitely worth the economical price that I paid. Staff was very friendly.
Stayed 1 night in Apr 2023
Response from Manager on Apr 30, 2023
Hello Christine,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Amy

Business traveller
Says “breakfast” and there was hardly anything.
Said there was breakfast and all there was was oatmeal, cinnabuns, granola bars,and nutrasweet bars. There was not even milk or juice to drink.
Stayed 1 night in Apr 2023
Response from Manager on Apr 30, 2023
Hello Amy,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

Kara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Clean and quiet. Tv didn’t work, but everything else was great. Easy check in with a nice front desk person.
Stayed 1 night in Feb 2023
Response from Manager on Feb 19, 2023
Hello Kara,We appreciate the time you have taken to bring to our attention your feedback with regards to our front desk and room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

Heath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This sits just off of I-80 with a lot of food choices
Stayed 1 night in Nov 2022
Response from Manager on Nov 25, 2022
Hello Heath,We appreciate the comments, especially with regards to your opinion of our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

stephen

Travelled with group
Liked: Cleanliness, property conditions & facilities
convieniant right off the highway . lots of food options close by .
Stayed 4 nights in Sep 2022
Response from Manager on Sep 24, 2022
Hello stephen,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WORST EXPERIENCE just nasty filthy!
This was the absolute most disgusting place I have ever booked. Upon arrival, the woman at the desk was on the phone for over 20 minutes and didn't even look up at me once. She was covered in scratches and scabs on her arms that she was picking and were bleeding. She had blood on her fingers and nails. It was awful. The place is decieving. The pictures look decent but I can assure you, even at the price, this is not a stay you'd want for any reason. After she got off the phone, she immediately took 2 more calls. I couldn't believe that she wouldn't check me in. When she decided to speak to me and let me know they have honey buns and coffee for breakfast, she also mentioned we were on 2nd floor, no elevators. The side entrance was scary and filthy. It reminded me of something from a scary movie. It was literally covered with dirt, holes in the walls, cobwebs, you name it. The hallway was disgusting and the room literally had me crying. The room was gross, stained bedding, a mattress that was sickening covered in who knows what, and the tub was brown with dirt, the floors were covered in dirt and the chair looked like it had milk splashed. The room smelled so bad. There were cig burns on the sheets and the room was absolutely awful. I cried and booked elsewhere immediately. Upon returning the keys, the desk lady acted like she was shocked that the room could be so disgusting. The lady was covered in bleeding scabs and it is not a safe or clean place.
Stayed 1 night in Sep 2022
Response from Manager on Oct 14, 2022
Hello Melissa, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Howard

Travelled with group
Liked: Staff & service, amenities
The stay was overall good, had alot of eating places within walking distance from the room. A older place to stay, the price was right, location was great. The door to the room was stuck and made a loud noise when you open and closed it, but nothing we couldn't work with. Bed was comfortable, room was clean, had patches on the walls but that didn't effect our stay or comfort.
Stayed 4 nights in Aug 2022
Response from Manager on Sep 1, 2022
Hello Howard, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022
Response from Manager on Nov 18, 2022
Hello David,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

Gary

Stayed 1 night in Aug 2022
Response from Manager on Aug 20, 2022
Hello Gary,"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

8/10 Good

Ellen

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
Friendly
Stayed 5 nights in Aug 2022
Response from Manager on Aug 17, 2022
Hello Ellen, We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Britt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Manager on Aug 16, 2022
Hello Britt, On behalf of our entire staff thank you for staying with us and for rating your stay.,

4/10 Poor

Andrew

Disliked: Cleanliness, amenities, property conditions & facilities
Smelled heavily of smoke. Cockroach right away in the bathroom, dirty/old pillows, glad I brought my own. Would find someplace else the next time.
Stayed 4 nights in Aug 2022
Response from Manager on Aug 20, 2022
Hello Andrew,"We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022
Response from Manager on Aug 16, 2022
Dear Guest, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.,

2/10 Terrible

Katie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The entire hotel smelled of smoke. There was even ashtrays in the rooms.
Stayed 2 nights in Aug 2022
Response from Manager on Aug 14, 2022
Hello Katie, I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Poor

Nikole

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2022
Response from Manager on Aug 11, 2022
Hello Nikole, Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.