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Reviews of Sleep Inn & Suites Marshall

2.5 out of 5
Sleep Inn & Suites Marshall
1300 Nwakama Street, Marshall, MN

Reviews

9.0

Wonderful

Rating 10 - Excellent. 200 out of 328 reviews" "
Rating 8 - Good. 94 out of 328 reviews" "
Rating 6 - Okay. 17 out of 328 reviews" "
Rating 4 - Poor. 11 out of 328 reviews" "
Rating 2 - Terrible. 6 out of 328 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well keeped motel. Convenient off highway exit. Quiet surroundings.
Stayed 1 night in Apr 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town!
Stayed 1 night in Apr 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here several times. I will always pay more for a clean, quiet hotel. The Sleep Inn delivers all that and more at a competitive rate. It's the only place I will stay in Marshall!
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Sharon, Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Fine
Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very quiet. Comfy bed! We will happily stay here again when visiting our grandson at college. Only one suggestion: grab bars and non-slip footing in the tub/shower. We're both pretty mobile, but at our age we take the risk of a fall seriously. It was uncomfortable stepping into the shower with nothing to grab but the curtain.
Stayed 1 night in Sep 2023

10/10 Excellent

Connie

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Stayed 4 nights in Sep 2023

10/10 Excellent

Angela

Stayed 1 night in Sep 2023

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
just one disappointment
Arrived onSaturday and they allowed me to check in a little early. Room was clean and comfortable. Wish tub had grab bar. Checked out Monday morning left a mesh bag with dirty laundry, called back,said they couldnt check. Told to call back Tuesday. I did told me they had rented room and couldnt check room and nothing had been turned in. Breakfast was terrific
Stayed 2 nights in Aug 2023

10/10 Excellent

Sarah, Minnetrista

Stayed 1 night in Aug 2023

8/10 Good

Carrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay while in town for business
I have never stayed at a Sleep Inn. I was pleasantly surprised. It is fairly new and clean. Bed was pretty comfortable. Close to Starbucks and restaurants. In room fridge. Fresh fruit with continental breakfast. Would stay here again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

RaNae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice. I would stay there again.
Stayed 2 nights in Aug 2023

4/10 Poor

Alexander

Liked: Property conditions & facilities
Disliked: Staff & service

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marshall mn weekend
Nice rooms and friendly staff. Very helpful
Stayed 2 nights in Jun 2023

10/10 Excellent

Kenneth

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in a small community.
Stayed 2 nights in Jun 2023

10/10 Excellent

Karl

Stayed 2 nights in May 2023

10/10 Excellent

Tarell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly & helpful. Hotel is clean.
Stayed 1 night in May 2023
Response from Joe on May 15, 2023
Thank you for taking the time to complete our online survey and giving the Sleep Inn of Marshall perfect scores!As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a "must share" with management personnel and team. I appreciate you taking the time to provide feedback regarding your experience.Best regards,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Vanessa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and good breakfast
Stayed 2 nights in May 2023
Response from Joe on May 12, 2023
Thank you for taking the time to complete this review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

2/10 Terrible

Jacqueline

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Pre-paid for 2 rooms. We arrived and desk clerk said she had given our rooms we already had paid for to another guest and they were booked and wouldn’t even let us in the hotel. Desk clerk said didn’t know how to find Expedia on her computer to see about a refund. Expedia was contacted and the end result is that the hotel manager isn’t going to refund even after all he/she needed was for us to give him/her the front desk clerks name and even though we got her name Manager isn’t going to issue a refund. We have never experienced this before such horrible customer service with Sleep Inn and Expedia. They have charged my credit card for rooms we prepaid for and they would not let us in to stay in our rooms we paid for ahead of time! Shame on you Sleep Inn and Shame on you Expedia for stealing from your fellow human off of their hard earned monies!
Stayed 1 night in May 2023
Response from Joe on May 10, 2023
Thank you for taking the time to complete this online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

WILLIAM, Northfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman that helped me at check in was extremely friendly and helpful. I didn’t catch her name, it might have been Mimi? Anyway, she is a great ambassador for you and good in a customer-facing role.
Stayed 1 night in Apr 2023
Response from Joe on May 2, 2023
Thank you for taking the time to complete the online review and giving the Sleep Inn of Marshall perfect scores!As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a "must share" with management personnel and team. I appreciate you taking the time to provide feedback regarding your experience.Best regards,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Clean, quiet, and pleasant.
Stayed 1 night in Apr 2023
Response from Joe on Apr 21, 2023
Thank you for taking the time to complete this online review and giving the Sleep Inn of Marshall perfect scores!As service is the only product that we sell, creating rewarding experiences for our guests is why reviews like this are a "must share" with management personnel and team. I appreciate you taking the time to provide feedback regarding your experience.Best regards,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Sleep Inn is a great place to stat when in the Marshall area. Friendly staff and great rooms at a great price.
Stayed 1 night in Mar 2023

10/10 Excellent

Gail

Stayed 2 nights in Feb 2023
Response from Joe on Mar 27, 2023
Dear Happy Guest. Thank you for giving us a perfect rating! I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Joe ReinGeneral ManagerSleep Inn Marshall, MN

10/10 Excellent

Tarell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have stayed there before & they asked if I wanted the same room. Friendly staff & nice room.
Stayed 1 night in Feb 2023
Response from Joe on Mar 18, 2023
Dear Tarell. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

WILLIAM, Northfield

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new
Stayed 1 night in Feb 2023
Response from Joe on Mar 18, 2023
Dear William. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Joe on Mar 18, 2023
Dear Scott. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Michael

Liked: Staff & service, amenities, property conditions & facilities
Good service very friendly
Stayed 1 night in Dec 2022
Response from JOE on Jan 1, 2023
Dear Happy Guest. Thank you for giving us a perfect rating. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Sincerely,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Joe on Nov 25, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is important to us. We can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Ashley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean with a lot of amenities. Would recommend.
Stayed 1 night in Nov 2022

10/10 Excellent

Joan

Lovely room and friendly people. Very clean. Nice breakfast.
Stayed 1 night in Oct 2022
Response from Joe on Oct 31, 2022
Thank you for taking the time to complete this online review and giving the Sleep Inn of Marshall perfect scores!As service is the only product that we sell, creating rewarding experiences for our guests is why comments of this kind are a "must share" with management personnel and team. I appreciate you taking the time to provide feedback regarding your experience.Best regards,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

4/10 Poor

JODY

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Room smelled like smoke. The hair dryer did not work. Bath tub drain was clogged.
Stayed 1 night in Oct 2022
Response from Joe on Oct 20, 2022
Thank you for taking the time to complete this online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Joe on Oct 10, 2022
Thank you for taking the time to complete our online survey and giving the Sleep Inn of Marshall perfect scores!As service is the only product that we sell, creating rewarding experiences for our guests is why reviews of this kind are a "must share" with management personnel and team. I appreciate you taking the time to provide feedback regarding your experience.Best regards,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

6/10 Okay

Marla

Stayed 1 night in Sep 2022
Response from Joe on Oct 2, 2022
Thank you for taking the time to complete this online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Amy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Dry Clean! Spa was wonderful. Room was comfortable and had everything we needed.
Stayed 1 night in Sep 2022
Response from Joe on Sep 8, 2022
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is important to us. We can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

10/10 Excellent

Brian

Stayed 1 night in Aug 2022
Response from Joe on Aug 31, 2022
Thank you for taking the time to complete a review regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Joe ReinGeneral ManagerSleep Inn and Suites, Marshall

4/10 Poor

Vicky

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Joe on Aug 15, 2022
Thank you for taking the time to complete our online review and giving the Sleep Inn of Marshall perfect scores! As service is the only product that we sell, creating rewarding experiences for our guests is why scores like this are a "must share" with management personnel and team. I appreciate you taking the time to provide feedback regarding your experience. Best regards, Joe Rein General Manager Sleep Inn and Suites, Marshall

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and using the Tesla charger worked great.
Stayed 1 night in Jul 2022
Response from Joe on Jul 15, 2022
Thank you for taking the time to complete this review regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your review responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Joe Rein General Manager Sleep Inn and Suites, Marshall

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean...
Stayed 1 night in Jun 2022
Response from Joe on Jun 17, 2022
Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is important to us. We hope to see you again soon! Sincerely, Joe Rein General Manager Sleep Inn and Suites, Marshall