Outdoor pool, open 10:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Novotel Marseille Est Porte d'Aubagne

4 out of 5
Novotel Marseille Est Porte d'Aubagne
184 Avenue De Saint Menet, Marseille, Bouches-du-Rhone

Reviews

7.6

Good

Rating 10 - Excellent. 88 out of 401 reviews" "
Rating 8 - Good. 190 out of 401 reviews" "
Rating 6 - Okay. 71 out of 401 reviews" "
Rating 4 - Poor. 38 out of 401 reviews" "
Rating 2 - Terrible. 14 out of 401 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Marie

Travelled with family and small children
Liked: Staff & service, amenities
The location was key for us so we were happy about that. Reception area is great with toys for the kids while you check in and out. The rooms are ok, very old furniture and amenities. The all hotel needs a renovation to keep charging those prices.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Manuel on Dec 7, 2021
Bonjour Visiblement nos prestations n'ont pas répondu à vos attentes et j'en suis sincèrement navré. Il est simplement dommage que nous ne sachions pas ce qui a pu vous déplaire. Cordialement Manuel PADILLA Responsable Hébergement

2/10 Terrible

Nav

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book it
This is not a 4* hotel, it is a budget hotel. It wasn't clean, it smelled, the decor was seriously out of date, staff unhelpful. I've stayed in better 2* places.
Stayed 1 night in Oct 2021
Response from Manuel on Dec 7, 2021
Good morning Thank you for giving us feedback after your stay. While I admit that our establishment isn't of the latest generation, it is nonetheless a 4-star hotel offering all the services and amenities due under our classification. The quality controls carried out confirm this to us regularly. I am sincerely sorry that your stay didn't meet your expectations Best regards Manuel PADILLA Responsable hébergement

8/10 Good

Westley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed longer than expected
We turned up to Marseille very late in the evening due to car trouble and didn’t have many options for accommodation. The staff were very accommodating and made our stay comfortable considering the current situation with COVID. Nice pool and clean rooms. Good enough that we booked a further 2 nights.
Stayed 1 night in Jul 2020
Response from Manuel on Aug 8, 2020
Good evening We are delighted if we were able to make your mishap more acceptable Hoping to welcome you again, in better condition Best regards Manuel

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The children enjoyed the swimming pool, table football and the tennis court. The restaurant was good - the young male waiter was fantastic, he never stopped moving around helping people! Parking was easy and had really good access to the national park between Casis and Marseille.
Stayed 3 nights in Aug 2019
Response from Manuel P on Sep 14, 2019
Good evening We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Manuel

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Manuel P on Sep 17, 2019
Bonsoir et merci infiniment pour cette note, nous sommes ravis que vous ayez apprécié votre séjour parmi nous, et espérons vous revoir très bientôt Cordialement Manuel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Good breakfast. Friendly, helpful staff
Stayed 1 night in Dec 2018

10/10 Excellent

Gene, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good restaurant. Convenient and good food at reasonable prices. Room was good size.
Stayed 1 night in Oct 2018

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing and very conventional
Hotel was amazing with very conventional bedroom and breakfast. Nothing too fancy and it is a bit off Marseille's city center (maybe 20 min drive) but since we had a car it was totally fine and great to commute to other places during our stay. It was very clean and very much well kept. Breakfast service was slightly a nuisance having to constantly ask for cutlery, plates, mugs, etc. but other than that, staff always attended to our request (with a slightly forced French smile).
Stayed 4 nights in Aug 2018

2/10 Terrible

Sajid

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a complete and utter nightmare from start to end and I wish to put in a formal complaint!
Stayed 4 nights in Aug 2018
Response from William G on Sep 10, 2018
Dear Sajid, We would like to thank you to share your past experience in our hotel. We are sorry that your stay didn't met your expectations and we apologize for it. We hope to keep you like ACCORHOTEL guest and wish you an excellent evening.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good but nothing to do near by without a car
Stayed 3 nights in Aug 2018

4/10 Poor

Yasar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
This hotel was disgusting. Smelled horrid and the service waste just miserable. The rooms had a thick layer of stucco on the inside of the walls and smelled like moist swim towels.
Stayed 1 night in Aug 2017

4/10 Poor

Michael, Seatle

Disliked: Cleanliness, property conditions & facilities, room comfort
Solid 2 star
The only reason it's not rated a 1 star is because of Eduard who went above and beyond to accommodate and make our stay enjoyable. He is personable and friendly, and suffered my poorly spoken French. We arrived late due to the wild fires blocking the trains. It was almost 3 am, and we were exhausted and made our room concerns known, Eduard did what he could during a busy tourist season. The rooms are of adequate size actually a bit roomier than most European hotels. The showers are hot with good pressure. The negatives: 1. Air Conditioning is barely functional. 2. Carpets are stained and worn, cigarette burns in them (that dates how old the carpet is) 3. Sofa bed torn and uncomfortable. 4. The majority of the staff is aloof and impersonal, they are more interested in chatting up their friends and hanging out than actually doing anything, less the maids, they worked hard, but were making insults about us when I asked for a replacement towel as we had not showered in our original room, that had non-existent air conditioning. Yes I understand more French than they assumed. 5. Our hosts in Marseille were invited to the hotel bar to have a drink with us. The bartender completely ignored our drink order twice, and took the order for the pretty girls from the pool. After 30 minutes my friends (whom recommended the hotel were enraged) and I told him to forget our order, and it was met with a smirk. 6. there are NO SAFES IN THE ROOMS. 7. The breakfast is edible.
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and out of date hotel.
Very old and out of date hotel. Can't believe it's a five star. Fridge didn't work. Extractor fan in toilet didn't work. Room smelled.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Anthony

Liked: Cleanliness, staff & service
Convenient
Good choice fir one night in the area. Close to expressway and shopping centre

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to relax
It is a nice hotel with basic arrangements and recreation facilities. Very good if you are looking for relaxing. However it is away from city center.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very nice, comfortable hotel for a family.

10/10 Excellent

Al3x, Cheshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located hotel with special extras
Very convenient hotel near aubagne and just outside marseille. A few miles away from Marcel Pagnol's childhood village. Very friendly staff and gorgeous breakfast!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the ticket
tgis was an excellent hotel for our stopover after a 400+ mile journey from Italy to Spanish border.the 24 hour reception, secure carpark and resonable proximity to motorways for our next leg of our journey were reasons for our choice. The hotel was very clean and staff helpfull and friendly. We would stop here again, certainly as part of a longer journey.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel
Hotel staff are friendly and helpful.

8/10 Good

pat, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything you need
all under 1 roof no need to go out

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jerry Jeff.

Liked: Cleanliness, staff & service, room comfort
Well appointed, spacious,well run.
As above, Staff welcoming & helpful, bar/restuarant staff v.good, particuarly 'Seylvan' (hope that's correct spelling). Food & drink not more expensive than nearby restuarants & at least one v. good chef. Try he onglent of beef!. Handy for nearby east side of Marselles, Cassis etc. traffic a bit challenging in rush hours for a Brit in a hire car! Overall very happy.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Room comfort
Below average
Air -conditioner did not work thus room became extremely hot. Little or nothing was done to resolve the problem.Kid's bed frame was broken. Frigobar did not work. Have been in several other Novotel's but this was below my expectation. Hotel is advertised as being in Marseille but in reality it is far away in a neighboring town known as La Valentine. Without a car and with kids this can be a nightmare as public transport is almost inexistent. Nearest train station was La Penne Sur Heauvanne and it took ages to get to. Only great thing was the swimming pool and the restaurant. Restaurant service was fantastic with great meals.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
Hotel very near to highway, you should be car to reach to city, breakfast is very good. Pool is not too big but useful. Hotel is clean. Room could be use for 2 adult and 2 child....

4/10 Poor

Daniel, Buenos Aires, Autonomous City of Buenos Aires, Argentina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lack of Maintenance
Not very well maintained if compared to others Première Classe. The sink did not drain properly.

8/10 Good

J C Dours

Liked: Cleanliness, staff & service, room comfort
Re: April 2011 Stay at Novatel Marseille
I stayed at the Novatel Est while I was attending a local veterans celebration. The Hotel was located close to the village of Aubagne near Marseille. It was just off of a major roadway, but quiet, clean, and pleasant. The hotel staff were friendly, polite, and most helpful to the foreign traveler. The food the service, and the room were all excellent. I would certainly stay in this hotel if I return to the area.

4/10 Poor

MIKE, Nipomo CA

Disliked: Staff & service
Novotel Marseille est.
We needed a location near the airport and unfortunatly setteled for this hotel. It was reasonably quiet and the room ok but the food service was the worst in France. I would not stay at this hotel again.

8/10 Good

Francis

Stayed 1 night in Oct 2023

2/10 Terrible

JEAN

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Hafid

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Birame

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Décevant
établissement qui mériterait un gros rafraichissement
Stayed 1 night in Aug 2023

4/10 Poor

Vitor Manuel

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Viaje por Italia
Hotel de la cadena Novotel y la verdad decepcionante, llegue por la tarde de un domingo y por un momento pensaba que estaba en Camerún o Angola, no había nadie dentro del hotel o en la inmediaciones de color blanco, y eso que no soy racista, lavabo antiguo y en mal estado, water en una estancia aparte pero dentro de la habitación, desprendía un olor a cloacas que no se podía soportar, sofá cama con las lamas de somier en mal estado, mini-bar vacío, muebles en mal estado y rotos, algo positivo, si, una tele grande y parking y para finalizar el pastel, me piden 100€ de garantía por si vamos a comer al bar o rompemos algo y ahora no me devuelven el dinero, hace 4 días que estoy esperando la devolución, menuda panda de ladrones, inútiles y incompetentes, totalmente decepcionante, es preferible dormir en el cotxe.
Stayed 1 night in Aug 2023

10/10 Excellent

Cédric

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

mohammed riad

Stayed 3 nights in Aug 2023

8/10 Good

JEROME

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

4/10 Poor

Gudrun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Das Hotel liegt direkt an der Autobahn, wodurch (abhängig von der Windrichtung) die Luft am Swimmingpool stark nach Abgasen roch. Die Zimmer waren sauber, aber als im Treppenhaus ein Stück Pizza lag und auf den Wegen zum Pool jemand Joghurt verschüttet hatte, wurde die tagelange nicht beseitigt. Die Flure rochen muffig, das Zimmer war total feucht. Die Klimaanlage kühlte auf maximaler Einstellung auf ca. 26° und ließ die Luft dabei komplett feucht. Das Frühstücksbuffet war gut! Loser Tee, frischer Obstsalat, beides Qualitätsmerkmale. Schade, dass es dabei nur minimale Auswahl an Wurst und Käse gab (nur zwei kräftige Käsesorten, leider nichts mildes) und gar kein Gemüse (kein Salat / Gurke / Tomate / Paprika oder ähnliches). Positiv: ein etwas herunter gekommenes Tischfußballspiel (gratis) reicht noch für ein wenig Spaß mit den Kids, ebenso wie die Tischtennisplatte im Garten.
Stayed 5 nights in Jul 2023

10/10 Excellent

Coralie

Stayed 2 nights in Jul 2023

4/10 Poor

giorgio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
La struttura un po’ vecchia, scarsa pulizia, il personale parlava praticamente solo francese niente inglese ( abbiamo dovuto aiutare clienti giapponesi per comunicare con il personale dell’ hotel) ma soprattutto giornate senza elettricita’ .. la stanza per 4 persone piccolissima impossibile muoversi. Il cibo niente di che. Non consiglierei la struttura.
Stayed 5 nights in Jul 2023

10/10 Excellent

isabelle

Stayed 1 night in Jul 2023

4/10 Poor

jeong sook

Stayed 1 night in Jul 2023

6/10 Okay

Esmir

Travelled with family
Liked: Cleanliness, staff & service
Helt OK
Korten som man öppnar rummen med fungrrar inte i 9 fall av 10 mycket spring att hömta nya kort / programera om Personalen är trevlig och behjälplig Rummen har inte renoverats på ett tag det fungerar men ser gammalt ut
Stayed 3 nights in Jun 2023

8/10 Good

Franck

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Dhakra

Travelled with family
Liked: Staff & service
Le séjour s’est très bien passé, le personnel est très sympa et professionnel, rien à dire de ce côté là. Toutefois, l’hôtel est vieillissant, les moquettes ont besoin d’un rafraîchissement et les chambres d’un coup de design.
Jour de notre départ
Salle de bain
Chambre jour de notre départ
Stayed 4 nights in Apr 2023

10/10 Excellent

Muriel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

christophe

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Bof
Pratique au niveau localisation mais équipement vieillot et salles de bain vraiment pas terrible.
Stayed 1 night in Jan 2023

6/10 Okay

Christophe

Disliked: Cleanliness
Stayed 1 night in Nov 2022

4/10 Poor

Pierre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BOF
Hôtel beaucoup trop vieillot, pas rénové. Propreté limite pour un NOVOTEL. Le système NOVOTEL qui ne permet pas d'éditer la facture la veille au soir du départ est insupportable : file d'attente assurée le matin du départ et rendez-vous en retard certain...
Stayed 2 nights in Nov 2022

4/10 Poor

Didier

Stayed 1 night in Oct 2022