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Reviews of Zenitude Hôtel Résidences Marseille Prado Plage

3 out of 5
Zenitude Hôtel Résidences Marseille Prado Plage
46 Rue des Mousses, Ilot Valbel, Marseille, Bouches-du-Rhone

Reviews

7.8

Good

Rating 10 - Excellent. 99 out of 375 reviews" "
Rating 8 - Good. 185 out of 375 reviews" "
Rating 6 - Okay. 59 out of 375 reviews" "
Rating 4 - Poor. 15 out of 375 reviews" "
Rating 2 - Terrible. 17 out of 375 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Only complaint is the swimming pool closed as it is out of season. Friendly helpful staff and great location for the beach
Stayed 3 nights in Oct 2023
Response from hb on Oct 24, 2023
Dear,We thank you for your comments following your stay at Aparthotel Adagio Marseille Prado Plage.It is with great pleasure that we receive your compliments. Also, we will not fail to share your assessments with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you impeccable service.Looking forward to welcoming you again, we ask you to believe, Madam/Sir, in the expression of our feelings best.Sincerely,The reception

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from hb on Oct 24, 2023
Robert,Nous vous remercions pour vos commentaires suite à votre séjour à Aparthotel Adagio Marseille Prado Plage.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs.Cordialement,La Réception

6/10 Okay

Devon

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023
Response from hb on Oct 24, 2023
Devon,Nous vous remercions pour vos commentaires suite à votre séjour à Aparthotel Adagio Marseille Prado Plage.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, en l’expression de nos sentiments les meilleurs.Cordialement,La Réception

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Not good value for money.
Firstly we weren’t told that we needed to flash our key in the lift for our key to work. There was no sign in the lift either. When we got to our room, it hadn’t been cleaned, the bed had been used and there was washing up to do by the sink. The receptionist did allocate us a different and bigger room but it has a mezzanine bedroom which was difficult for me as l have mobility issues and use a walking stick. As we’d flown in the UK at 7am that morning we were too tired to change rooms again. We also felt that at €15 each, breakfast was very limited. There was no fresh fruit or salad items and only a very small amount of meat. On the plus side, although the hotel looked very tired, the rooms and bedding were clean.
Stayed 1 night in Sep 2023
Response from LA on Oct 14, 2023
Hello dear Customer,We thank you for staying in our Appart Hotel.Your opinion matters to us.However, we are sorry to note that certain services did not meet your expectations.Regarding the cleaning of the room, we can clearly see that this is an exceptional incident. Our staff reacted immediately and gave you a clean studio as a priority for you to settle in.We were unfortunately full that evening in the type you had reserved.We take note of your suggestions for our breakfast service. And we're always trying to improve. In order to provide excellent professional service that our customers deserve.Best regards,LauraThe reception.

2/10 Terrible

Liliana

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from LA on Oct 14, 2023
Bonjour chère Cliente, Nous vous remercions d'avoir séjourné au sein de notre établissement. Votre avis est important. Il permet de nous améliorer. Au vu de votre avis négatif, nous sommes navrés de constater que votre séjour à notre Appart Hôtel n'ai pas été à la hauteur de vos attentes. Au plaisir de vous revoir lors de votre prochain passage à Marseille. Nos équipes se feront un plaisir habituel à vous accueillir professionnellement. Meilleurs sentiments,LauraLa Réception.

8/10 Good

Cathryn

Stayed 1 night in Sep 2023
Response from Hadire on Sep 13, 2023
CATHRYN,Nous vous remercions pour vos commentaires suite à votre séjour à Aparthotel Adagio Marseille Prado Plage.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, CATHRYN , en l’expression de nos sentiments les meilleurs.Cordialement,La réceptionAdagio Marseille Prado Plage46 rue des Mousses13008 MarseilleTél : 04 91 22 97 00

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place that is really close to the beach!
Stayed 4 nights in Jun 2023
Response from Astrid on Jul 26, 2023
Bonjour, Vos retours sont très importants pour toute notre équipe afin de nous améliorer c'est pourquoi nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour. Nous sommes ravis que votre séjour ai répondu à vos attentes, Un grand merci pour cette excellente note, ainsi que pour ces compliments.En espérant vous accueillir à nouveau à notre aparthotel.Cordialement,

6/10 Okay

Christy

Travelled with group
Liked: Amenities
Good value, a bit dated & air conditioning wasn’t as cool as hoped. Pool area was smaller. Close to beach, restaurants & grocery store. City bus was accessible to old port. Not a big fan of the area.
Stayed 2 nights in May 2023

8/10 Good

Natasha

Business traveller
Liked: Cleanliness, room comfort
Convenient, practical hotel for business stay
Convenient location. Practical rooms with everything needed for a prolong stay. Good options for breakfast. Stayed at this property several time during business trips and will return again!
Stayed 8 nights in Jan 2023
Response from Astrid on Feb 11, 2023
Hello, Thank you for taking the time to write to us to share your experience with us, and a BIG thank you for this excellent rating and for these compliments. Your satisfaction is our greatest reward, which is why I will share your feedback with our entire team. We hope to see you again soon in our Aparthotel! Sincerely,

6/10 Okay

Pamela

Stayed 14 nights in Jul 2022

8/10 Good

Leon

Liked: Cleanliness, room comfort
Good 4 nights
Shower pressure was not great, the air conditioning was good, the room was comfortable and curtains kept the light out, so slept well.
Stayed 4 nights in Jul 2022

8/10 Good

Antonino

Travelled with partner
Liked: Cleanliness
Commodites restreintes, bien situé, apart très petit un peu cher pour la qualité d’hebergement
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Lovely staff who were super helpful and kind about a very late arrival! Really good location for easy access to a beach, sports stadium and the bus to the port area. Nearby supermarche had most things in stock to be able to fill up the fridge for a weeks worth of breakfast and snacks. Only mild disappointment was no loungers by the pool as it would have been nice to dry off in the sun after a swim.
Stayed 4 nights in May 2022

10/10 Excellent

Simon

Liked: Cleanliness, room comfort
Great calue
Wonderful stay, helpful staff, very clean room and everything worked. Parking very safe below ground and spacious, great location walking to Borely Gardens and la plage
Stayed 2 nights in Oct 2021
Response from La réception on Nov 20, 2021
Cher Simon, Nous vous remercions pour vos commentaires suite à votre séjour à Adagio Prado plage. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs La réception

10/10 Excellent

Max, Paris

Travelled with family and small children
Liked: Cleanliness, amenities
Great staff, no hazzle check-out, clean, well located.
Stayed 7 nights in Jul 2020
Response from Claire on Aug 10, 2020
Good Morning Dear, We are pleased to read you comment and we thank you for it. Here at Adagio Prado plage, your satisfactiuon is our best reward. We hope to welcome you again very soon, Greatings, Claire Réception

8/10 Good

Laure

Travelled with family
Liked: Staff & service, room comfort
Adagio hotel: Nice with a "bémol"...
Very nice staff. The rooms could improve and the cleanliness depends on the room numbers (we used two. One was clean, the other was dusty). N8ce stay on the whole.
Stayed 7 nights in Dec 2019

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money hotel. Balconies need a coat of paint however this did not affect our holiday in any way. Staff are great and a big shout out to Adrien who is a wonderful host and was so friendly to all the guests. Merçi Adrien et à la prochaine.
Stayed 4 nights in Oct 2019

8/10 Good

Laura

Travelled with group
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
3 star hotel
Ok for a cheap last minute get away. Can definitely see why it’s only 3 stars.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Close to the beach. Clean, nice. I would book there again!
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Location is great. Overall rather old. A/C not working
Stayed 1 night in Jun 2019

4/10 Poor

Lyubim

Disliked: Property conditions & facilities, room comfort
Not such a pleasant experience !
It’s a very budgeted apartment/hotel, had to stay here just because there was no other option, swimming pool wasn’t looking clean, one of the beds were broken, and the only staff perceptionist tried to fix it and couldn’t, no other rooms were available so I had to fix it myself, at 4am some workers from underground parking started to load a truck with some cargo with lots of noise for 40 minutes and woke us up, receptionist doesn’t speak English either.
Stayed 1 night in Aug 2018

8/10 Good

MJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice aparthotel, didn't care for the beaches...
This aparthotel was nice. There are only 4 free parking spots. If you do not get one of these, you must park in a pay lot that is just outside the hotel. The immediate vicinity of the hotel was nice. However, we did not care for the beaches or strip restaurants/stores along the beach. The beach was dirty and crowded. Prado beach was completely closed for, perhaps a concert. there were people with shampoo and body wash showering in the outside beach showers. So overall we did not like this part of Marseille. The sofa bed was comfortable. And having a kitchen is always very nice.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to the beach. Nothing else
Student type accommodation. Small pool. No room cleaning during your stay. Extra charge for towels over the week. Balconies are peeling paint and rusty. Do not stay here!! Do not stay here!!
Stayed 7 nights in Jul 2018

10/10 Excellent

Lynn, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Excellent apartment hotel with pool and close to the beach. Good bus links to reach centre of marseille. Would stay there again. Staff friendly and helpful.
Stayed 7 nights in Jul 2018

10/10 Excellent

Lisa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL AND POOL, CLOSE TO BEACH
Pleasant hotel, staff and breakfast. Would appreciate free WI-FI
Stayed 4 nights in May 2017

6/10 Okay

Jorge Diego

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
no so great experience
the location is amazing really close to the beach and restaurants , shops etc. however the hotel needs a lots of improvements on the building outside and inside the sofa bed was old which my father wasn't happy about that , the bed was ok but some lining was with yellow marks, the slide door wall-draws were broken it almost felt on the head of my little girl... also the air condition wasn't working and was a lots of mosquitos.. + after I found out that Cleanning was not included not even once! so far I wouldn never come back to this hotel... photos on the add shows spotless on the advert but once arrived it's not the same as the photos were when the building was new but not anymore. once again the hotel needs a lots of upgrades and improvements outside and inside.
Stayed 4 nights in May 2017

8/10 Good

H, Lancs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to beach
Other than being a little tired in places, this was a great place to stay. The room was clean and comfortable and the kitchenette was well equipped. Great being so close to the beach.

8/10 Good

linda, surrey

Liked: Cleanliness, staff & service, room comfort
Good hotel near to beach
This is a good hotel/apartment in a pleasant area which was a 5 minute walk to the beach and local transport. The pool was an added bonus which was well maintained.

10/10 Excellent

John, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty Good
The staff was very friendly and willing to speak English, which was nice because my French is not so developed. Good breakfast, clean everything, decent price. Would recommend to anyone.

4/10 Poor

docfad, Abu Dhabi

Liked: Staff & service
Disliked: Property conditions & facilities
Neither good or bad.
I chose it because its location was convenient for personal issues. The room I got sleeps 4. It has a mezzanine not very well aerated or lighted. General condition is below average: lifts are terrible. Vacuum aspirator in toilet did not work, and it was not repaired for the whole week we stayed. They clean the room for additional 26 euros/ day, and change bedding for additional 26 euros/ day. So one should consider adding those fees when comparing with other hotels. But they have washing/dryer machine in the basement that cost 7.5 euros per use. Breakfast is basic, and cost additional 11 euros per adult, and 6 euros per child. Very calm neighborhood, It is very close to the beach and parc borely, and It takes 45 minutes by bus to get to the vieux port. To conclude, this will not a place I would recommend, although staff are very nice.

6/10 Okay

phil , Engand

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Noise from delivery lorries all night
noise from vehicles outside room all night, beeping horns and rattling trollies. WHY at 3am. very cold pool, only 1 towel in bathroom.

10/10 Excellent

Julia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel, conveniently located
My friend and I were very happy with our 4-night stay at the Adagio Apart-hotel. It was comfortable, clean and had everything necessary, even a dishwasher. If we needed anything else, the hotel staff were most polite and helpful. The hotel is located in a quiet district, only 5-10 minutes walk to the beach and a bit less to the bus stop into town. There are a few steps on the way and you have to pass some building work which is on hold, but that is minor as long as you're careful where you walk. If you don't feel like going into the city centre, there are several restaurants and cafes nearby, and a good supermarket too. We really couldn't fault this accommodation. Thank you Adagio!

10/10 Excellent

Rosie, Wiltshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, great hotel.
I arrived a few hours before check in began but a lovely lady on reception (who spoke perfect English) helped me check in early for no extra charge. (Which was invaluable because I'd been awake for about 36 hours by then!) Lovely, clean, spacious apartment with everything I needed. The bed was the size of a car park, I got lost in its infinite comfort all on my lonesome. The cupboards had everything I might have needed, and plenty of things I couldn't imagine needing! Staff always friendly and helpful, I felt comfortable and happy. The balcony was a decent size and I could see the sea so was nice to sit outside in some shade. I had friends visit me in my apartment and reception staff were very welcoming. Lovely clean pool, just big enough to swim in! Although swimming in the sea was far superior, the pool offered more opportunity to get out of the sun for periods. I did not take the optional breakfast option but the breakfast room seemed to be well frequented when I passed by. The location was absolutely ideal. Whilst I did spend a short time exploring the city centre, the beach area was exactly where I wanted to be. Lovely restaurants and cafes nearby, the Parc Borely was a welcome retreat from the sun and noise of the beach area when wanting to relax during the heat of the day. I spent a lot of time at the Bowl de Marseille where I was greeted by a really friendly and welcoming community and made some life long friends. 10/10. I want to go back now!

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, room comfort
Great Apartment to Stay
Good value for family and friends. Walking distance to all you needs. Amenities in the room were great and enough. Feel like stay at home. Staff and service were great. Easy for parking.

8/10 Good

Sam, AZ

Liked: Cleanliness, staff & service, room comfort
I nice French apartment near the beach.
The room was clean, staff was very friendly and helpful. the only issues were little and unimportant. The hallway was dim but the hotel is safe. The pool was drained but it is seriously a two minute walk from the beach. the room was warm so we just left the patio door open to smell the sea air when we slept. grocery store right across the street. Near the bus, metro, stadium, hookah bar, a dozen restaurants and the statue of david. Perfect for us. We traveled everyday and cooked meals when we felt like staying in.

6/10 Okay

Mark, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good but the room are small not like what you see in picture.

8/10 Good

GregKA

Liked: Cleanliness, staff & service, room comfort
Great place to combine business and beach relaxation
I still enjoy watching Mediterranean sea from a balcony! Nice view, fresh air, quiet area and at the same time very close to Marseille center.

8/10 Good

Sanaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

GregKA

Liked: Staff & service, room comfort
Plage
Great location if you like sea and want(need) to be in city. Hotel stays in 100 meters from beach in quiet and green area. The only drawback is other people who smoke on their balconies (it is forbidden inside)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Young couple, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean hotel and the staff is very friwndly and helpful

8/10 Good

Angeladickson

Liked: Cleanliness, staff & service, room comfort
Great place.
It is self catering, with a Casino supermarket nearby: the studio was well equipped with everything and had a dishwasher. The location is fantastic, just near the Prado beach. It is easy to get into the centre of marseilles: the 83 bus runs from nearby every 8 minutes. Also, it is very easy to get out of Marseilles through the tunnel. It took us a while to find the hotel; make sure you print out the map of the area around the hotel: it is quite tricky to get off the Prado to the rue Mousse (we arrived after dark, and it took us 3 attempts!). Small but pleasant outdoor pool. parking was easy.

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil chaleureux super Famille Nalbandian
Stayed 4 nights in Feb 2024
Response from Astrid on Mar 3, 2024
Bonjour,Vos retours sont très importants pour toute notre équipe afin de nous améliorer; c'est pourquoi nous vous remercions d'avoir pris le temps de nous écrire à la suite de votre séjour.Nous sommes ravis que votre séjour ai répondu à vos attentes, un grand merci pour cette excellente note, ainsi que pour ces compliments.Nous vous accueillerons avec plaisir lors d’un prochain séjour.Cordialement,

8/10 Good

frederic

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oui
Stayed 1 night in Feb 2024
Response from Astrid on Feb 4, 2024
Bonjour,Vos retours sont très importants pour toute notre équipe afin de nous améliorer; c'est pourquoi nous vous remercions d'avoir pris le temps d'évaluer votre séjour.Nous sommes ravis que votre séjour ai répondu à vos attentes.Nous vous accueillerons avec plaisir lors d’un prochain séjour.Cordialement,

10/10 Excellent

Olivier

Liked: Staff & service
Conforme
Stayed 1 night in Feb 2024
Response from Astrid on Feb 4, 2024
Bonjour,Vos retours sont très importants pour toute notre équipe afin de nous améliorer; c'est pourquoi nous vous remercions d'avoir pris le temps d'évaluer votre séjour.Nous sommes ravis que votre séjour ai répondu à vos attentes.Nous vous accueillerons avec plaisir lors d’un prochain séjour.Cordialement,

10/10 Excellent

Jérôme

Stayed 3 nights in Nov 2023

2/10 Terrible

THOMAS

Disliked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Ludovic

Stayed 1 night in Nov 2023