Courtyard

Reviews of Riad Karmela

4 out of 5
Riad Karmela
10, Derb El Ferrane Azbezt, Place ben Saleh, Medina, Marrakech

Reviews

9.4

Exceptional

Rating 10 - Excellent. 301 out of 429 reviews" "
Rating 8 - Good. 102 out of 429 reviews" "
Rating 6 - Okay. 17 out of 429 reviews" "
Rating 4 - Poor. 4 out of 429 reviews" "
Rating 2 - Terrible. 5 out of 429 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Deepak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riad well positioned in the Medina and is beautifully decorated in the traditional Moroccan style. The bedroom, the buffet breakfast and lunch/dinner dining options were very good. But above all, the reason I have given the 5 star rating is because of the hotel staff. They went above and beyond and offered the best service I have experienced. Always available, always attentive and always considerate. Thank you Amine, Fatima and all the other members of staff who made our stay wonderful and truly memorable. Tanmert! Choukran!
Stayed 4 nights in Mar 2024

10/10 Excellent

Vivek, Brampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and friendliness of staff. Walkable distance to main square Jamaa El Fna. Many good food and shopping options around the place.
Stayed 3 nights in Mar 2024

10/10 Excellent

Nicholaas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Javed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and enjoyed the stay.
Stayed 7 nights in Dec 2023
Response from The Karmela Team on Jan 9, 2024
Thank you very much Javed for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your time in Marrakech and we hope to welcome you again very soon.

10/10 Excellent

Michael

Stayed 3 nights in Dec 2023
Response from The Karmela Team on Jan 9, 2024
Thank you very much Michael for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay in our Riad, and we hope that you will choose to stay with us again.

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from L'équipe Karmela on Jan 9, 2024
Merci beaucoup Sameer pour votre retour positif concernant votre expérience dans notre Riad. Nous sommes heureux de savoir que vous ayez apprécié votre séjour avec nous et nous espérons vous accueillir à nouveau très vite.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riad Karmela is beautiful. We thoroughly enjoyed our stay. The staff are very welcoming and make you feel at home. The food and drink were excellent. I highly recommend and would love to come back some day.
Stayed 5 nights in Sep 2023
Response from Bouchra on Nov 21, 2023
Hello,Thank you for your kind comment, happy to hearing that everything was good.We hop to see you againKind rgds

10/10 Excellent

El Mechry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary customer service. We received amazing customer service from Fatima and Saeed. The Riad is beautiful, the location is great, and the food good. But the best part for me was the customer service.
Stayed 2 nights in Nov 2023
Response from Bouchra on Nov 27, 2023
Dear El Mechry,Thank you for your nice comment, all the staff want to thank you for the nice feed backWe hope to see you againKind rgds

6/10 Okay

Sabrah

Travelled with family
Liked: Staff & service
Disliked: Amenities
No hot water and the facilities are very minimum. That said, there is not much around to choose from in this area. The breakfast was okay.
Response from staff on Nov 21, 2023
Good morning,We were surprised by your comment regarding the hot water in the room, when you asked at reception the receptionist went up to the person concerned and after checking the hot water was burning.there were 6 rooms in this patio and all had hot water.We still prefer to communicate on site and respond directly to your needs, which is easier than on the internet.sorry again

10/10 Excellent

Caroline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were helpful, accommodating and pleasant. The hotel accommodations themselves charming and relaxing. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Staff on Oct 27, 2023
Dea Caroline,Thank you for your feedback, we are happy to hearing that everything was ok and you are happy with your stay in riad karmela.We hope to see you again

10/10 Excellent

Elizabeth

Stayed 4 nights in Oct 2023
Response from staff on Oct 17, 2023
Thank you Elizabeth for your feed back, we hope to see you againKind rgds

10/10 Excellent

Said

Stayed 1 night in Aug 2023
Response from Staff karmela on Sep 14, 2023
Thank you

10/10 Excellent

Sameer

Stayed 3 nights in Aug 2023
Response from Karmela staff on Sep 14, 2023
Thank you for your feed back

8/10 Good

L. Leon

Stayed 3 nights in Jun 2023
Response from joel on Jul 20, 2023
Thank you Leon .

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo recomiendo esta dentro de la medina y muy centrico. Se siente uno muy seguro y las atenciones muy buenas.. puedes cambiar dinero en la recepción que es 24 horas. todo lo que puedas necesitar lo puedes tramitar en la recepción también. Los tranfer con ellos y las excursiones tienen muchas. Los choferes te recojen personalmente en la entrada . Claro hay que caminar un poco yaque los autos no pueden llegar posus calles muy estrechas. En la instalacion iempre tratarán de buscar una solución a tus necesidades El desayuno esta incluido y es bastante bien. La cenas la ordenas y te la sirven en una terraza muy agradable. Todo su equipo de staff. Excelente.
Stayed 4 nights in Jul 2023
Response from joel on Jul 20, 2023
Muchas gracias por sus amables palabras. Estamos muy contentos de que haya disfrutado de su estancia.

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
He recibido una excelente bienvenida. Muy buena atenciones . Durante el chek in .te explican todo como funciona todo. El riad esta muy centrico de la Medina. Con acceso a casi todo la parte mas vieja. Un lugar muy tranquilo. Y acogedor.
Stayed 1 night in Jul 2023
Response from Bouchra on Jul 7, 2023
Estimado anfitrión,Me gustaría agradecerle sinceramente por tomarse el tiempo para compartir sus sentimientos con nosotros.Fue un verdadero placer para nosotros saber que su estadía con nosotros cumplió con sus expectativas.Podemos asegurarle que siempre haremos todo lo posible para seguir mereciendo la confianza que deposita en nosotros.Todos nuestros equipos se unen a mí para asegurarles lo felices que seríamos de darle la bienvenida de nuevo entre nosotros.Cordialmente,

8/10 Good

Huei Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
right in the center of the Medina close to everything. breakfast was decent. We were put up in one of their sister Riad a couple of blocks away. quieter than the main Riad. Overall a nice stay.
Stayed 2 nights in Jun 2023
Response from Bouchra on Jul 7, 2023
Dear Host,I would like to sincerely thank you for taking the time to share your feelings with us.It was a real pleasure for us to learn that your stay with us met your expectations.We can assure you that we will always make every effort to continue to deserve the trust you place in us.All of our teams join me in assuring you how happy we would be to welcome you back among us.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and pampering
The best riad we had on this trip. It’s not just an accommodation but an art gallery. The service is good, the atmosphere is great, the dinners are super!
Main riad
Our bedroom
Marble stairs
The smallest but greenest riad
Stayed 3 nights in Jun 2023
Response from joel on Jun 25, 2023
Thank you for your compliments

10/10 Excellent

Konrad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the riad was incredible. Walking distance to the Medina square. Loads of options for food and beverages. Amazing place to stay at.
Stayed 6 nights in Jun 2023
Response from joel on Jun 25, 2023
thank you ...we are trying to make everyone happy...I am glad it went fi,e for you ..

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was fantastic. Right in the center of a busy Souk street. Can be overwhelming finding the place. But overall great experience!
Stayed 2 nights in May 2023
Response from Boucha on Jun 8, 2023
Thank you for your kind feedWe hope to see you againKind rgds

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Riad in the heart of the Medina. The atmosphere is quite unique. Great staff, superb food, very charming. Will definitely be back.
Stayed 6 nights in May 2023
Response from Bouchra on Jun 8, 2023
Thank you for your feed backwe hope to see you againKind Reds

8/10 Good

Stephen

Travelled with partner
Central location, original rooms and attentive staff. I’d stay again.
Stayed 1 night in May 2023
Response from Bouchra on Jun 8, 2023
Thank you for your feed backWe hope toes you very soonKind rgds

4/10 Poor

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023
Response from joel on Jun 25, 2023
hello Angela what went wrong ??? no comments ??It does not help...

10/10 Excellent

Sophia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the Riad Karmela was absolutely wonderful. The property is beautiful location in the Medina and close to many sites and restaurants. The food at the Riad was excellent, including the breakfast. What we enjoyed most was all the staff, they were wonderful people with good hearts and made our time great. Very knowledgeable and helpful and made our first time to Morocco very joyful. Make sure you go stay there! And thank you Riad Karmela!
Response from joel on May 23, 2023
Thank you so much..we are pleased that you enjoyed your stay You will be welcomed back

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities
I would consider it a nice 3 star Riad (not 4 star). The Riad itself is very nice and the staff is kind (tip them well). The dinners are pretty reasonable and wifi works well. The Rias is also quite peqceful. The major issue with the Riad is location. Property is close to some mosques so morning prayers are very loud and a good night's sleep was difficult even with earplugs. The property is north of the square but we ended up walking south of the square most days. Taxis are a 10 minute hike through the Medina (dodging motorbikes and tuk tuks and touts and people). We've had a taxi refuse to take us to the drop off square and another who couldn't find it. We finally discovered that having the Riad schedule a tuk tuk was the way to make things more convenient.
Stayed 6 nights in Mar 2023
Response from joel on Apr 16, 2023
Hello Charles Thank you for the feed back. Our location in the Medina is only 8 mn walk from the main square and as most part of the Medina taxis access is very difficult. The taxis situation is challenging as many streets and alleys are not reachable as less that 2 meters large. It is not like in a modern city. There are 1243 Mosques in the region of Medina and even in the new city the calls for prior are a "surprise" as we are in a muslim country. As you mention when people have dificulties to walk or only just tired Tuktuk are an option and the riad as also as from this week a tutuk electrical for short transfers in the Medina. We also have our local taxi organisation 24/24 and they ALL have acess to the BEN SALEH square one minute walk. You Do NOT get involved in the cost as fix prices which go to your room account. Sorry if this was not clearly explain when you were on site.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location and service was friendly. Unfortunately the wifi wasn't very good which was important for us. Very walkable, safe and quiet.
Stayed 5 nights in Mar 2023
Response from joel on Mar 26, 2023
Hi John Thanks a lot. When issue wifi next time TELL us ...we know what to do do and ALSO we have independant routers for personal use in case some guests need strong needs ofr wifi....next time .

8/10 Good

nelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from joel on Mar 9, 2023
Hello Nelly I am afraid that we will not able to improve the score you have given as no direct specific feed back unfortunatly. Sorry that we were not 10/10.

8/10 Good

Norma Joy

Stayed 5 nights in Feb 2023
Response from joel on Mar 16, 2023
Thank you for your score

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Very enjoyable stay. Staff were helpful and good location to explore Medina area and main square in Marrakech. Roof terrace was great to use. Service was good, massage in spa was good. Would stay again.
Stayed 4 nights in Feb 2023
Response from joel on Feb 14, 2023
Thank you Kevin fot that surperb feed back...Merci

10/10 Excellent

Johanne

Stayed 2 nights in Jan 2023
Response from Staff on Mar 8, 2023
Thank you so much for your feed backWe hope to see you again

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in the Medina!
The staff at the Karmela were super friendly and helpful. The Riad was beautiful and the meals delicious. We booked all our excursions at the front desk and everything couldn’t have gone more smoothly. I highly recommend them.
Stayed 4 nights in Dec 2022
Response from joel on Jan 5, 2023
Thank you very mucxh for this lovrely feed back

8/10 Good

Celal Burak

Travelled with group
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2022
Response from joel on Jan 5, 2023
Hello Thank for the good score of 8 .

6/10 Okay

Homayoun, Houston

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just be careful that they don’t send you to an adjacent inferior property that they own. I think Expedia should consider dropping them from their site if they continue to do this.
Stayed 2 nights in Nov 2022
Response from joel on Nov 28, 2022
Dear Jafari, we are managing 8 riads in the close area and we often propose/ suggest an UPGRADE to our guests as the main Riad Karmela can be noisy. We do NOT force any one. In your situation you have declinded the proposal and therefore had your uprade from standard rom to a Suite in the main riad Karmela. We will continue to offer upgrades to our guests who are interested. Thank you.

10/10 Excellent

Orita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time here as the staff was accommodating and helpful and made our stay a pleasant experience. Would definitely return in the future.
Response from Staff on Nov 19, 2022
Dear Orita,Thank you for your kind feed back, we hope to see you againBest Rgds

2/10 Terrible

Asad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never confirmed the booking and nor did I go on this holiday, yet I’ve been charged. Expedia only contacted me thanking me for my visit and asking for feedback. My card was charged without even checking with me or confirming anything.
Response from riad karmela on Nov 3, 2022
Hello,I see no reason to review and you have never been stayed in our Riad;If we charge your card, because there are cancellation conditions that you must respect:a no show is the entire stay that we will have to charge and throw your case Sir.you would just simply called the riad or contact us by email and ask to waive the cancellation feesI ask you please to remove your comment because you must reread the conditions of the cancellation

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people
Stayed 2 nights in Oct 2022
Response from Staf Riad kARMELA on Nov 3, 2022
Thank you for your Feed Back, we hope to see you againKind rgds

10/10 Excellent

Lorne

Travelled with partner
Liked: Cleanliness, staff & service
Wonderful stay. Staff was so very welcoming and helpful. They went beyond what I expected. The facility is amazing and very beautiful. Food was excellent.
Stayed 2 nights in Oct 2022
Response from staff on Nov 3, 2022
Hello,We are happy to learn your feed back, alla the star. are happy and hope to see you again

10/10 Excellent

Krishnapriya

Stayed 4 nights in Oct 2022

6/10 Okay

Abhay

Travelled with partner
Liked: Cleanliness, staff & service
We stayed only 1 night before leaving for desert tour. Its location is not convenient for tour pickup/dropoff for first timers. Dinner tasted good. Early breakfast and checkout just happened. They were not prepared for that.
Stayed 1 night in Oct 2022
Response from joel on Nov 4, 2022
Hello We also organise Tours in Morocco and the drivers arrive at the riad level (1mn walk) when as for most local agencies, customers have to walk to a certain meeting point sometimes far away. We are in the Medina and it is true that taxi have limited access. We also prepare early breakfast when ordrered day before (same time as doing the check out day evening before departure so I do not know what happened in your case. I am sorry about that situation.

10/10 Excellent

Abid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the staying at the Riad Karmela. The staff were very friendly and very helpful when we had questions. They really made us feel like we were home. The location was great as we were able to walk to most places. The rooms were nice and comfortable, and food was really good as well. I would definitely stay at this place again.
Stayed 5 nights in Sep 2022
Response from Staff on Nov 4, 2022
hello,Thank you for your kind Feed Back, we hop to see you againBest rads

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would absolutely recommend this property. Great staff and service in absolutely beautiful surroundings.
Stayed 2 nights in Sep 2022
Response from joel on Nov 4, 2022
Thank you so much ...Very kind of you.

10/10 Excellent

Konstantin Dimitrov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. They took care of ordering taxis, and told us the essentials about getting around the Medina. Riad Karmela is a great place, especially the inner courtyard - a small oasis of calm.
Stayed 6 nights in Aug 2022
Response from Staff on Aug 19, 2022
Hello,Thank you very much for your feed back, we hope to see you againStaff

10/10 Excellent

HUI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our first trip to Morocco with many uncertainty about surroundings. From the time we called front desk before arriving until the airport drop off. We were all well taken care of. The riad staff were very friendly. All local excursions were well arranged. The riad is close to most Marrakech attractions. Very quiet inside madina.
Stayed 4 nights in Aug 2022
Response from Staff on Aug 19, 2022
Hello,thank you for your kind feed back, we hope to see you againKind rgds

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very peacefull, the courtyard are beautiful. Staff friendly. Is very relaxing to seat and admire the beauty of this Riad.
Stayed 2 nights in Jul 2022
Response from Staff on Jul 27, 2022
Thank you dear Victoria for your kind feedback We hope to see you again Kind rgds

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with very professional staff. Contact them for transportation and tours. They have excursions and hammam spa services on property. We were greeted with tea and a complete run down of the medina by Amin who was incredibly professional. They provided a map and were always available for questions. It is recommended not to walk around too late in the area as there are young kids that stay out after hours. Our tour around the medina was excellent and the breakfast was the best we had in all of Morocco. We will be back!
Stayed 2 nights in Jun 2022
Response from Staff on Jun 25, 2022
Dera Melissa, Thank you so much for your kind feed back, we hope to see you again, Best rgds

8/10 Good

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good. Friendly staff.
The hotel sent a driver to pick us up at the airport. This is not free but the service was good and the driver was friendly. He drove us to a parking area about 300 meters from the hotel and then walked us the rest of the way. Upon arrival the staff greeted us and gave us some tea and helped us with a map of the area. The room itself was nice. One double bed and two single beds. There was an air conditioning unit in each room that worked well. Beds were good The breakfast consists of coffee, juice, cheese, fruit, meat, cheese, breads and you can request eggs. Dinner needs to be requested in the morning but was pretty good. We had a chicken dish one evening and beef another evening. The staff was helpful in terms of communication with our tour services. There are two watch outs with this hotel. First, the hot water is inconsistent both in temperature and pressure. Second, the location is tricky to find through the maze of the old city. It’s important to have a phone with GPS to find your way back.
Stayed 4 nights in Jun 2022
Response from Staff on Jul 15, 2022
Thank you for you feed back All the staff hope to see you again Kind rgds

10/10 Excellent

Mac or Mahmoud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind owners, amazing staff, clean property. Comfortable rooms, tasty food and they do organize group tours with an outside company.if you would like to join one. If you are coming from the airport they will send someone to pick you up or if you are coming by taxi you will need to have the driver to get directions as it is hard and difficult to get to. It it’s in the middle of the old city. I would recommend it again. I am sure I will be back again. Thank you for making my trip amazing!
Stayed 5 nights in Jun 2022
Response from Staff on Jun 25, 2022
Thank you for your feed back, we hope to see you again Kind rgds

10/10 Excellent

Edin, Winfield

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2022

10/10 Excellent

ADEL, BOCA RATON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a terrific 3 day stay in this beautiful, unique Riad in the heart of iconic Marrakech. The staff are terrific and the service is outstanding. They searched for a Lab to do my COVID test 24 hours before I flew back to the US. It was a public holiday and most lans were closed, they found me one that opened for 2 hours, made my reservation, got me a cab and even paid for the cab, you can't ask for more. The rooms are great, the breakfast is terrific, and the dinning is home made. Lovely place to soak the Marrakesh true atmosphere, right in the heart of the old town (Medena). I highly recommend it.
Stayed 2 nights in Apr 2022
Response from Staff on May 23, 2022
Hello, Thank you for your feed back, we hope to see you again. Kind rgds

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at Riad Karmela made our stay very special, comfortable abs so much fun. We had the best of times in Marrakesh and that’s largely because of our stay there. We were looked after, excursions, drivers, delicious meals, hammam all arranged by the team. We could not recommend it more highly and will return there with the first opportunity. Clean, beautiful, homely, magical and in a great location close to all major attractions. For a true feel of Marrakesh this is the best Riad. Ioannis and Kevin
Stayed 9 nights in Mar 2022
Response from Bouchra on Apr 9, 2022
Thank you very much for your comment, all the staff are delighted by your kind feedback Hoping to see you another time