Villa, Private Pool, Poolside

Reviews of Palmeraie Village Residence Marrakech

4 out of 5
Palmeraie Village Residence Marrakech
BP 1488 Circuit de la Palmeraie, Marrakech

Reviews

6.4
Rating 10 - Excellent. 18 out of 157 reviews" "
Rating 8 - Good. 62 out of 157 reviews" "
Rating 6 - Okay. 29 out of 157 reviews" "
Rating 4 - Poor. 25 out of 157 reviews" "
Rating 2 - Terrible. 23 out of 157 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

3.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Layla

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nithing like the photos shown on site Terrible conditions I would not recommend it to anyone
Stayed 3 nights in Nov 2017
Dear Guest, We are very sorry to hear you didn't appreciate your stay. We are currently improving our product. We hope to have the opportunity to offer you a better stay. Best regards,

4/10 Poor

Tarek, Vancouver CA

Liked: Room comfort
Disliked: Staff & service
Avoid if possible
Hotel is beautiful but likely understaffed. In my two nights there my suite wasn't cleaned and the beds weren't made. The wifi also doesn't work in the rooms---one has to venture towards the reception desk or the hotel restaurant to catch a signal. Worst off I was fleeced multiple times by the taxi drivers called for me by the front desk in what seems to be a ponzi scheme with the hotel staff. The most egregious example happened with a car I had requested to drive me from the hotel to the Casablanca airport in order to catch an early flight. I had agreed to the standard 1000 dirham price with the receptionist (with multiple vocal confirmations including the fact that I only needed to pay 600 dirhams after giving a 400 DH deposit) only to find that the driver expected 1500 dirhams and wouldn't leave for the originally agreed upon price. At the time, that receptionist was nowhere to be found. I can only imagine the experiences must be worse for people who do not speak arabic like myself.
Stayed 2 nights in Oct 2017
Response from Imane on Nov 14, 2017
Dear Tarek, We are very sorry to hear that as none of our guests should ever have to experience this. Please note that the housekeeping service isn't daily. Therefore, the bed wasn't made. As for the other issues, we will investigating what happened. Best regards,

2/10 Terrible

am, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, smells bad, worst staff
100% waste of my vacation, I ve been to many place and this is truly the most horrible experience. Just check out my pictures... I dont even know where to begin...leaking ceiling, bad smell, tv from the 80' with three working channels if you are lucky, smell of moisture. Fyi They wont refund a penny if you decide to cancel and go to another hotel..they dont even have anyone at the reception but when you do, apparently their job is just to hand you the key and leave (what a joke) for issues you have to call a number and wait 24hr for an answer .. and of course they dont work weekends.. just dont waste your money.. I ended up leaving the hotel without a refund and paid for another one.
Stayed 6 nights in Oct 2017
Response from Imane on Nov 14, 2017
Dear guest, Thank you for your detailed feedback. We are very sorry to see that our property didn't meet your expectations. We are currently improving our rooms and services in order to offer a better experience to our guests. Best regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad hotel
Dirty hotel, children swiming pool not clean. Staff never respond when we tried to join them by phone from the room. Staff never ask us if we want to change Towels, so we kept the same 2 towels for the whole week. I am very sincere, I really would not recommend this hotel
Stayed 6 nights in Jul 2017

8/10 Good

Hamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with hotel, unhappy with hotels.com customer service and fees/charges as very misleading

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
The staff is very friendly, polite and helpful and the rooms are beautiful. However, only one restaurant is open with very few options.There is no wifi anywhere. Other than the pool, there is nothing to do and all stores and restaurants are far. Disappointing stay overall. Avoid the city in July and August.

4/10 Poor

Nurjahan B.

Disliked: Cleanliness, staff & service, room comfort
Ok
Would of been better if there was wifi in the apartment. Office was to far to go with the kids. Plus they did t come everyday to clean only once while we were there. Swimming pool was bit dirty had bugs kids were scared

4/10 Poor

mohammad, LA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I never come back again to this hotel

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really back and far away from everything, so if you don't have a car, you screwed. 45 mins away from the city. On top of that, there is no WIFI. So basically you must walk for 15 mins to catch wifi. You can't invite guests, only with one condition.. Which is you have to brib the security or you can't, sadly.. Everytging is bad and I'm disappointed

8/10 Good

M C

Liked: Staff & service, property conditions & facilities, room comfort
Would recommend
Over all things were better than expected . Windows could be a bit cleaner but not horrible . Would definitely go back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice
Clean,freindly , quailty

8/10 Good

Abdelhaye

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

javed, nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
village may 2015
enjoyed the stay and looking forward to returning. hamza and saad at reception were brilliant and were able to facilitate and guide us into best places to view and see and activities to do.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

CConn, Dallas, Tx

Liked: Cleanliness, staff & service
Disliked: Room comfort
Missing on the little things.
Beautiful place and very clean. The grounds were quiet and safe for families. But there were little things that are so easy to fix to make it a better stay. For example, beds were very hard and uncomfortable, and the plastic on the bed rattles all night. The pillows were hard as well. The duvet on the king size bed was way too small and a couple fights over the covers at night. In our condo, the whole front of the couch was broken, so we would slide off the couch while sitting. And the furniture was too big or too much for the room which made it very hard to move around. So little things just made the stay not as welcoming. I would advise everyone to eat at the Pergola. Good food for decent prices. Other places we visited in the area were very expensive or just not that great.

8/10 Good

Jeremyfhj

Liked: Cleanliness, staff & service, room comfort
Morocco Trip
NIce hotel. I just wish Internet was available in he rooms.

4/10 Poor

Sylvie, Rabat, Morocco

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing!!!
We stayed in the Village Residence in an appartment. Nice area, quiet and only 10-15 min from Jemaa El Fna. However, there were no dish cloths or dish soap in the kitchen, no extra toilet paper, no extra bath towels (just one per person), and when we called on the third day to have some clean ones delivered, we were told that they are only delivered on the 4th day. There are no shower curtains or shower door so there was water everywhere on the floor after, and nothing to wipe it except our bath towels. TV remote did not work and the small safe in the closet was not bolted in so if you put anything in there, anybody can just grab it and leave. It was not very clean either. Not a totally bad experience but disappointing nonetheless.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Fizz12

Liked: Cleanliness, staff & service
Fantastic getaway
This hotel was perfect,never let bad reviews put u off because it put me off. Very very clean, only problem is you have to catch taxi to city centre which is 25minutes away works out very expensive. Golf palace were there is restaurants but that's too expensive. Overall loved will defo go again

2/10 Terrible

samina, Pakistan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service...we asked for iron no one came staff very roude u ask for shuttle service it will come after one hr and you can get out at night without shuttle. . Not a good experience. .
Response from Mr Tarik on Jul 12, 2014
Dear Client. We are really sorry to hear that from you, and we would like to thank you for choosing the Palmeraie Village, and also for your comment that will certainly help us to improve our service. We would like to apologize for the IRON and be sure that the next time this problem will not happen again, concerning the shuttle it’s on request, you can call the reception at any time, and after 10 Min you have your shuttle. I wish that your next stay will be pleasant and we will be glad to host you during your next stay in Marrakech. We remain at your disposal. Regards. Guest Relations Manager

8/10 Good

Thomas S., Norwaz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hard to find, breakfast not inlcuded
I have been to this hotel with a larger group of friends, we rented 3 suits with 3 rooms each. The hotels.com booking says "breakfast included" the hotel blaimed it on hotels.com and charged us for the breakfast. I refused the charges and signed some papers. They charged my backaccount again. I am in contact with hotels.com

2/10 Terrible

Aden, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No go even for free

8/10 Good

Mary, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
We enjoyed our stay at Palmarie Village. The grounds and apartments are lovely and it is in a very quiet location.

6/10 Okay

Fari

Liked: Staff & service, room comfort
Fun relaxing
Food not all that, staff very good friendly. Pool too cold could have an ice cream stall near pool side. Dinner menu could change. Wifi needs to be in more places.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Not clean and not comfort and the staff are disturbers

4/10 Poor

Saoud, Uk

Disliked: Cleanliness, staff & service, property conditions & facilities
Morocco Vacation
There is no room service in this hotel. House keeping leave at 4pm.

4/10 Poor

Brenda, East Berkshire, UK

Liked: Staff & service
Disliked: Property conditions & facilities
Very tired, in need of TLC.
The apartment was tired. We moved from the first one as the central heating wasn't working, a must in January. They were both the same, in need of a lot of basic maintenance.Things like re-hanging the curtains, making sure the toilet seats are fixed properly, rug in the lounge needed a good beating. Coffee table in the lounge had a lot of carving which was full of food crumbs etc, really off-putting. Only one bedside lamp in two of the double bedrooms, not enough glasses, no plug in the kitchen sink, dustpan, but no brush. All of this is so easy to put right. The rooms are very dark, even when the blinds are open, not easy to put your make up on!! On the plus side I didn't see one creepy crawly, the beds were comfortable, the TV had lots of channels, if that is your thing. Pool area is nice, although we couldn't find where to get pool towels, so not sure if they were provided, and nowhere to change. Loungers didn't have cushions. Didn't eat in the restaurant. Local shop is in walking distance, but is quite a long way, especially if you plan to purchase a lot. Apartment has fridge/freezer. Sheets/towels changed once if you stay over 4 days (I think), They will clean all rooms but not the kitchen, and you have to provide your own washing up liquid, dishcloths, t-towels etc. Water nice and hot, but will run out if you use too much in a short space of time. I hope management read this and address the issues I have mentioned as it would take much to sort things out.

2/10 Terrible

Nawal, Abu Dhabi - United Arab Emirates

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience!!
Reception never answered our calls to the front desk. Broken coffee maker- which was never repaired or replaced despite reporting it 4 times. Clogged bathroom sink. Two leaks- 1 in kitchen sink and the other in the bathroom- had to walk to reception to report these repairs (which was a 15 minute walk in freezing temps). Feet turned black from the filthy floors, which we also requested to be cleaned- but were not. Was charged for rooms being cleaned and the only cleaning that was done was we got 2 new towels! Hotel is a far from all attractions. Only positive was the spacitiousness. My advice- find somewhere else to stay!!

8/10 Good

Nabil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marrakech beautiful city.
very nice hotel,staff very friendly,I am very happy with everything.

6/10 Okay

nick, Ashford, Kent, UK

Marrakech C'est la vie
The apartment was fine but the kitchen facilities were poor.The swimming pools need to be cleaned better and guests should not be allowed to have their dogs in the pool.there were no pool attendants to supervise the behaviour of guests and on many occasions the guests had drinking glasses and bottles in the pool.The cleaners were cleaning the poolside loungers tables and adjoining paved areas with water from the pool which was flushed into the pool! The sunny weather was excellent.

8/10 Good

ambar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
nice hotel appartment
its a nice hotel aparment but its not a luxurios as it seems in the picture its more like a 3 star hotel apartment

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Peace and quiet away from the bustle of Jemaa El Fna
The hotel itself is a 10-15min taxi ride from the main square however do nto let this put you off as it was easy to get to and from central Marrakech. Other reviews on the internet mention the local area as being 'poor', 'dirty' and 'unsafe'. Well some areas of London could also be described in this way. You get what you pay for and yes I would say this is a very good Moroccan hotel. There are ample pools to choose from. On some days we had them to ourselves. The restaurant by the main pool was open with reasonably priced snacks, though drinks were a little pricey. The supermarket was a very short drive away. Reception staff were very happy to take us in the minibus and wait 10 mins and bring us back. Here lager was cheap, so we stocked up and took our own to the pool on a couple of days - the days when we went to the closer pool with no restaurant open. The appartment was spacious enough for the 6 of us, with a small kitchen, lounge area and terrace. It was traditional Moroccan style and perfectly comfortable for our stay. Towels and bedding were changed mid-stay. Apparently they change them once for 4 day plus stays. One minor grumble was being faced with a tourist tax as we went to check out, but at £8 or so each it was really not a major issue. It would have just been nice to know about this before then! All in all I would not hesitate to stay there again.

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
Great promise but disappointing
This hotel has great potential. The grounds are lovely and the apartments are laid out very nicely with great views and a wonderful wrap-around terrace. The problem is in the details. First the basics: (1) When we got there, the telephone was broken. It took asking them 3 times to send someone over to fix it, and that didn't happen until the following day. Because it is so spread out, you have to request a ride to reception or other areas of the grounds. If you don't have a phone, you're stuck. (2) We had reserved a 3 bedroom / 2.5 bathroom apartment for 5 guests. They had stocked one bathroom with 2 towels and 2 rolls of toilet paper. They only send a cleaning person every 4 days, so they never refreshed any of our supplies. (3) Ants. There are ants in the bathrooms. My sister watched as a number of them dragged a dead insect carcass over to a crack in the wall while she was in one of the bathrooms. (4) Kitchen cleanliness -- the coffee machine water reservoir was stained, and the electric hot pot to heat water had an exposed rusted heating element. (5) One of the sliding door locks was broken so we couldn't lock our doors at night. Beyond those basics, hotels.com advertised that they had in-room high-speed WIFI which turned out to be completely incorrect. They have spotty WIFI in the reception area and around the pools. The reception WIFI was so slow, it was unusable. The poolside WIFI was faster and more consistent but still went in and out. The location is outside Marrakesh, and the signage on the resort grounds is confusing. We got a very competitive rate, but were I to do it again, I would pick a place in Gueliz. Much more convenient. Lastly, if the hotel was interested in improving, I'd be happier. But when we calmly provided some feedback at the end of our stay, not only did they not apologize at all, they seemed bored.

6/10 Okay

Angela, London

Liked: Cleanliness, room comfort
Nice apartment, inconvenient location.
We stayed here during Ramadan. We didn't eat at the hotel as the restaurants in our complex were closed. The apartment was nice and felt truly Moroccan. My only complaint is that the kitchen was poorly equipped and the fridge barely kept things cold. The pool was fab , though the lifeguard wouldn't have saved anyone if they were drowning as he was asleep! We found the location remote and were glad we had a car. You need a taxi to get anywhere if you don't.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service, room comfort
Fantastic Palmeraie
From the time the hotel shuttle bus met us at the airport to the time 5 days later when it took us back we had a glorious time. We are a family of four, the staff at this resort were very good and could not want to please you more, especially if you tried to speak a little french along the way. The amenities at the hotel and resort were great, we had numerous choices of swimming pools to choose from, tennis courts, aqua aerobics, table tennis, basketball, golf the list goes on. The accomodation was brilliant we had a 2 bedroomed ground floor apartment near to the pool, consisting of a kitchen, lounge, two wc's and a fully fitted bathroom, 3 terraces, one for eating out on plus air conditioning. The price was very reasonable and we would go again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place and kind of scuire

4/10 Poor

Ziad, Qatar

Disliked: Cleanliness, property conditions & facilities, room comfort
Not What I expected this time...
needs lots of maintenance .. no daily cleaning service.. many things dont work .. and for a short stay it doesnt work.. maybe for a very long stay it might.. if you get all your stuff with you

4/10 Poor

Manu, Seattle

Disliked: Cleanliness, staff & service
Good potential but avoid due to poor service!
The approach to the hotel is through a poor area of the city, not very nice, but it's reality. The hotel itself has great potential but was ruined by lack of cleanliness in the room and very poor customer service. The front office manager Mr. Hemza... 1) Refused to help with taxi prices to the city, in fact tried quite the opposite. 2) Never informed us that there was no daily cleaning service and then wanted to charge $10 for fresh towels! Very poor attitude! The hotel property has a lot of potential with the right management and service but I won't recommend it as is...

8/10 Good

khalil, kuwait

Liked: Room comfort
it is impressed
everything was fine exept the room cleaninig service was poor so you have to clean yourself better than what they do

8/10 Good

Peter, Stoke Hammond, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palmeraie Village - lovely setting out of town
The hotel provided all we needed. Many people staying at the hotel had cars but it is quite possible to manage without a car. It is about twenty minutes taxi ride to the centre of Marrakech but taxis are usually available from the car park outside reception or the hotel will call one for you ( cost about 100 dirham). There is no longer an airport shuttle available or a shuttle into town. Transport is provided to the larger nearby partner hotel the Golf Palace and other local restaurants every 15 mins. For self catering or just a few groceries the shuttle can drop you off at the local supermarket which is less than 15 mins walk away. The large hypermarket Marjane is a taxi ride away but on the main route into town. The apartments are spacious and have either terrace or balcony. They have effective air con, comfortable beds, shuttered windows and fridge freezer in the kitchen. Lounge furniture is a little tired but ok.The gardens and grounds are well kept and the swimming pools lovely. Sun loungers tend to get taken early on however! The ample breakfast buffet is served in the attractive canopied poolside restaurant and drinks and meals are available there until 9pm. That was the only restaurant on site. Reception staff were helpful and spoke English. Tours can be booked at reception and there is a ATM in reception too. There are fitness activities programmed daily. We thought that the hotel provided very good value and would stay there again. As far as we were concerned the attractive setting more than made up for the need to get a taxi to go into the centre of Marrakech.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Adrian, London, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but has some drawbacks
The place was great but there is nothing near it and only one restaurant open on the entire complex where food was very average and quite expensive. The alternative restaurants were at the Palmerie Golf Palace which were very upmarket and expensive. There is a small supermarket quite nearby which they will happily take you to but the facilities in the apartments to cook for your self are very basic. The complex is big and shuttle pick ups can be a bit erratic but overall they staff were very helpful.

8/10 Good

Jenni, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palmareie village marrakech
for families the kitchens in the apartments are not well equipped - best that can be cooked is pasta and eggs. also without a car you are very dependant on the hotel's courtesy car which only goes to marrakesh four times a day but for all practical purposes twice a day. the courtesy car goes regularly to the five star related golf palace where there is a good and reasonably priced italian restuarant but beware the morroccan restuarant - its holds itself out as modern interpretation of morrocain cusine but we had way better food in various local resturants at a tenth of the price (no exaggeration) - we were totally spoilt by the opportunity to twice eat in berber homes though. Out of high season there is only one averag eeating option at the palmarei village - apart from this is a magnificent place and the poolstotally wonderful - highly recommended for a relaxing end to a holiday

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Hotel but....
Beautiful hotel with beautiful garden and nice two bed apartment. But they charged extra taxes on top of what we paid to Hotel.com. Disappointed. Plus, staff speaks little English and rooms have no outside telephoen lines.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Très familial, grandes piscines, cadre superbe . En revanche, ‘’invasion’’ de fourmis dans la cuisine et des cafards retrouvés dans la salle de bain, heureusement à la fin du séjour . Il n’y avait malheureusement que le minimum dans la cuisine également.
Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Propreté limite ,état du mobilier médiocre,tout se délabre ,se fissure,les matelas sont inconfortables ,dommage de laisser tomber en ruine cet endroit qui devait être superbe au début
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Amenities
Manque de vaisselle manque de confort au salon attention aux cafards
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Alt, überal Karkerlaken, im Bad, im Schlafzimmer. Wir sind 5 Tage geblieben dabei wurden uns nicht einmal die Handtücher getauscht, haben wir oft reklamiert und am Ende müssten wir neue Handtücher selber kaufen. Eine Katastrophe.
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2019