Outdoor pool, pool umbrellas, sun loungers

Reviews of Palais de l'Ô

5 out of 5
Palais de l'Ô
Route de Fes Km 12, Douar Oulad Jallal, commune Oulad Hassoun, Marrakech

Reviews

8.0

Very good

Rating 10 - Excellent. 74 out of 176 reviews" "
Rating 8 - Good. 54 out of 176 reviews" "
Rating 6 - Okay. 22 out of 176 reviews" "
Rating 4 - Poor. 12 out of 176 reviews" "
Rating 2 - Terrible. 14 out of 176 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Seemant

Stayed 1 night in Oct 2023

2/10 Terrible

Max

Stayed 1 night in Apr 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a peaceful oasis. It is beautifully decorated and the staff is very friendly. Wish we could’ve stayed longer!

2/10 Terrible

Andrei

Disliked: Staff & service, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Christy

Liked: Staff & service, amenities, property conditions & facilities
Ambiance was amazing, they definitely deserved 💯
Stayed 2 nights in Oct 2022
Response from Directrice Générale on Oct 23, 2022
Thank you very muchMuchas gracias por todo

2/10 Terrible

Oluwatoberu

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS CATFISH OF A HOTEL AT ALL COSTS!
I am not one to write reviews o hotels good or bad but I had to speak up regarding the treatment we received at this hotel! When we arrive at the hotel, it looked nothing like the pictures. It was very outdated and clean, dirty old stained garden chair covers, and pool bed covers, the room has stunk of human faeces and the toilet and rooms were filled with flies which was disgusting. There was dust everywhere which affected my allergies a lot. When we complained regarding the smell in the rooms, and the flies. The solution was to put candles and incense, which just masked the smell, it was very choking to my nose and made the smell even worse. We did not feel comfortable staying there for the three nights we initially planned. The hotel did nothing to make us stay comfortable or alleviate the situation or move rooms. We went to speak to the staff to get a refund and leave the hotel, but the manager on the phone was a GREEDY THEIF! Even though we had the right to cancellation, and a full refund and hotel.com backed us on this, the manager still didn’t want to give us our money back and after much convincing we only paid for one night I left hotel as they were not budging. They had also wanted to upgrade us to a suites which was convenient as they I thought they did not have any rooms left in the hotel. But even the suite was still not up to standard and horrible, and we just didn’t want to stay there. Even in the reception, the curtain was ripped it was just a shambles.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax relax relax
Fantastic place , at times felt as though I had the place to myself. Very quiet and relaxing. It’s quite far from the centre, and I’m glad I only had 3 nights as I was solo traveler. Staff are excellent.
Pool
Inside
Pool
Stayed 3 nights in Jun 2022
Response from Ilham on Jul 6, 2022
Thank you so much

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The property is in a very quiet location and with only 20 rooms it felt like we had the place to our selves all the time. If you are after a relaxing break and are prepared to get a taxi into the city (which is very cheap) then this is the place for you. Only issue we had is it is getting a bit tired and could do with a referb here and there, but we felt the relaxed atmosphere and friendly staff more than outweighed this. We will be going back.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shocking experience. Definitely not a 5 star hotel. More like a 2-3 star. We stayed 3 hours and booked another hotel. When we asked for a refund they refused and instead offered complimentary stay at one of their other properties which is not very helpful as we will not be returning to Morocco. I would not recommend anyone to stay there.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing the pictures do not lie I will definitely love to come back again
Stayed 4 nights in Jun 2019
Response from réservation on Aug 6, 2019
Je vous remercie vivement d'avoir pris le temps de partager vos impressions quant à votre séjour à Palais de l’ô Marrakech Hotel. Je suis ravi de lire que nous avons rempli notre mission et c'est avec grand plaisir que je partagerai vos commentaires avec les équipes. J'espère que nous aurons l'occasion de vous accueillir de nouveau prochainement.

6/10 Okay

Zia, Marrakech

Travelled with partner
The Swimming pool was good, “not” a 5 Star Hotel; but a average 3 Star Hotel, It’s to far from the Centre and not much of a choice of Transport etc
Stayed 4 nights in Jun 2019
Response from réservation on Aug 6, 2019
Je vous remercie vivement d'avoir pris le temps de partager vos impressions quant à votre séjour à Palais de l’ô Marrakech Hotel. Je suis ravi de lire que nous avons rempli notre mission et c'est avec grand plaisir que je partagerai vos commentaires avec les équipes. J'espère que nous aurons l'occasion de vous accueillir de nouveau prochainement.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience!! Booked this place for the kids pool and as it said it was family friendly...kids pool was empty, with an open drain in the bottom and uplifting tiles!! Main pool was too cold and deep for my toddler. Disaster for us!! To make things worse, the door handle in our bathroom was broken, when giving our son a bath before bed on night 1, he closed the door, locking all of us in the bathroom!!! It was terrifying - no phone, no windows and hotel was practically empty so no real chance of people hearing us calling for help! My husband had to break the door down to get us out, we were locked in for 30-40mins before we decided this was our last option (bear in mind we had an 18month old in the bathroom with us too!). We told hotel we needed to cancel our reservation and need our money back as they took full payment on arrival, they refused and also charged us for the damage to the door even though it was their maintenance problem that the handle was broken! At this stage we were so upset that our holiday was being ruined we just had to leave so paid a lot of money for another hotel in hopes of salvaging the remainder of our holiday! Will NOT be back!!!
Stayed 4 nights in Apr 2019

10/10 Excellent

Susan, Los Angeles, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for three days during the final leg of our Morocco trip. The hotel itself is truly a gem, hidden away from the hustle and bustle of the city. It has a beautiful aesthetic, staff was incredibly attentive and helpful in meeting our daily needs. They offer a beautiful breakfast spread at 8am every morning with a ton of fruits, pastries, cheeses, vegetables and the usual coffee/tea/water. We had dinner and lunch once, my partner loved the chicken dishes and I was able to have some great vegetarian options. The hotel is a 300 dirham ride from the airport. When you arrive in Marrakech Menara airport, the taxi line can be extremely hectic so be firm and head to the back of the line. Hotel coordinated transportation to Jardin Majorelle/Medina for 100 dirham each way. The driver was amazing, car exceptionally clean and learned a lot about the country through him. Overall, wonderful way to end our busy travels with some R&R! Highly recommend for couples! Thank you so much to the incredible staff! They even let us extend our stay for no additional charge since our flight didn’t leave until 8pm. You are an asset to the hotel and I hope you are recognized accordingly!
Stayed 2 nights in Jan 2019
Response from ibtissam Kribi on Jan 22, 2019
The entire palais de l'O team thanks you for your stay and for the trust you have placed in us. We hope to see you again,

4/10 Poor

Gf

Liked: Cleanliness, room comfort
Hotel is in the middle of nowhere, costs 300 dirham to get to medina (and back). The bed was super comfy, bathroom was great but it lacked amenities such as shampoo, conditioner like a normal 5 start hotel would have. Also very small - only about 10 rooms available. Not many staff working so it was difficult to get hold of them - booked a hammam for 12 the lady came at 1:30 and even then started walking in and out. Other than that the actual scrub was great. Also housekeeping broke our door handle so we had to stay in our room until he fixed on a new handle. They moved us to one of their Riads in Medina for half of our stay - NEVER AGAIN. That was a whole story in itself. Guys please if you’re not travelling in large groups or with a man stay away from the Riad - it is literally inside the souks
Stayed 6 nights in Dec 2018

4/10 Poor

Ian, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
We arrived and they showed us to a double room, we had booked a room with 1x double bed and 1x single as travelling with my daughter. They then tok us to a small twin bed room, after complaint took us to the room we had booked (3ŕd time lucky). They then informed us that we were the only guests and that the restraunt was closed. Marracech centre about 5 milè away, we had a car so was ok. No reception desk after 5.00pm, no staff except guy opening outside gate, unable to even get tea or coffee. Hotel building was good and clean, but without any staff the service didn't even aspire to poor, it was non existent. Had 2 x beers from the room mini bar in the evening (no option for any other drink in the whole hotel as bar and kitchen not available). Charged 130mdh for the drinks the following day at checkout. I wish the hotel had let us know that non of the facilities, services (staff) food or drinks would be available beforehand. Daughter Type 1 diabetic so this is very much an issue for us. We paid over 100 Euro for a night in a 5 star hotel, with no services and facilities available to us. We were ripped off. The plus point was that they had good secure parking. The breakfast in the morning managed to scrape into the ok category. We are travelling around Marocco, my advice is to use small independant , family run b&b / guesthouse, every one so far has been excellent, and a third of the cost of the Palais de l'O.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but some distance away from Marrakech
Lovely hotel with beautiful garden & pool. Serene & relaxing if you like a peaceful setting some distance from Marrakech (25 minutes away). The distance means reliance on taxis although we had a car.Good quality breakfast & very helpful staff.Small improvements could be made... a kettle in the room would have been good & outside cushions a bit shabby & need replacing.We would return here.
Stayed 7 nights in Aug 2018
Response from Ilham département réservation on Aug 24, 2018
We would like to thank you for taking the time to share your experience . Your comments will help us to keep improving guest's satisfaction, and be sure this is our priority. We take note of every observation you made to take our hotel's guest's service "to the next level". We hope to welcome you for your next visit in Marrakech, so you will be able to notice the improvement

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Will be back! X
Stayed 5 nights in Jan 2018
Response from Ilham département réservation on Mar 27, 2018
Thank you for this nice review and for having dropped your satisfaction further to your stay with us. We strive our efforts to make our guests' stay enjoyable and memorable and as from your

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, quiet, and clean facilities, although very far from everything in Marrakech it was a very peaceful escape

6/10 Okay

Deirdre, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't give refund
The hotel was nice however I had to pay for 4 nights even though I stayed 3 nights and wasn't issued a refund. Also the taxi prices were jacked up by the people they called to drive us.

6/10 Okay

Hannah, London

Liked: Cleanliness, room comfort
Ok, but needs some TLC.
Outside area, pool and rooms are great however, there are some basic things that really need some love and attention. Particularly the furniture inside the dining room and just outside, plus the terraces off the rooms. There was a cushion on our terrace that was literally black which I had to ask several times to be removed. The wifi when it worked was ok, but during our stay it went down for two days - perhaps not the hotels fault but it was a pain nonetheless. TV's in the room made a strange whirring noise when on, also not great if you're from English speaking as all we had was BBC news to watch the whole time. For a hotel that's on its own in the middle of nowhere, you rely on TV and wifi so we felt quite limited in what we could do in the evening. Food choices on the menu were limited, particularly for lunch. Breakfast was ok but it was exactly the same thing every day for 5 days, would be better if they mixed it up and alternated. On the plus side, I would say dinner was very good. We did enjoy our stay as it was very relaxing which is what we were looking for however we wouldn't go back to this hotel sadly.

8/10 Good

ExpediaRelocation

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and beautiful
The property is beautiful - both inside and out. Incredibly quiet and peaceful. The staff went out of their way around meal times - we arrived late and they kept the kitchen open. Likewise we overslept one day but will were given breakfast. Overall, think very charming rather than upscale Vegas hotel. Bear in mind it's about a 20 minute taxi ride into the Medina area. So this is prefect for somewhere to really relax with the odd journey out.

8/10 Good

Jasbinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remote and secluded
The location remote, however hotel staff were pleasant, ambience and decor aesthetically pleasing.

8/10 Good

Li Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ulina, Devon UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Great hotel. It is a taxi ride from town but worth it for peace and tranquility after a night in the souks etc.

8/10 Good

Elizabeth, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful Hotel, but service was mediocre

4/10 Poor

Andy

Disliked: Staff & service, property conditions & facilities

8/10 Good

Michael, Bishops Stortford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great peaceful sunny break
Friendly staff, great pool & sunbeds and a lovely room. Lovely food though a little expensive for Morocco. 20mins from the city.

10/10 Excellent

lex, p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfectly peaceful.
Well out of the way of busy Marrakech. Feels like the middle of no where which is perfect if that's what you're after. Beautiful hotel. Rooms comfortable. Huge balcony. Very clean. Good quality food. Staff can't do enough dor you. Taxi device available and cheaper than local taxis.

10/10 Excellent

k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing and quiet hotel, if a bit far from things
Beautiful relaxing hotel. Room was beautiful and clean, only negative I can find about the hotel is that the outside cushions and pillows could do with a wash!! Staff were helpful. Loved the taxi service which was needed as there is nothing local you can walk to but it was affordable and reliable. EVERYTHING requires a taxi. Food in the hotel was expensive for what it is and there is not much option, so definatly worth eating outside of the hotel!! Very quiet and peaceful which was a real find!! Pool area was the best, beautiful beds which were avaliable all the time and pool was immaculate. By day four we were craving some cooked options for breakfast like poached eggs on toast!! Still a great breakfast with great room service if you want that.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, beautiful practical rooms
Very much enjoyed the excellent service and beautiful practical room!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and excellent rooms
We had booked last minute online and when we arrived the staff didn't expect us. It took a while for them to get into action but after a few phone calls everything was ok and their service was more then excellent since then onwards. I was ill during my stay and they went to the pharmacy with my husband to get medicine and were very helpful trying to translate things to the pharmacist. The rooms, bed and bathroom are also very comfortable.

10/10 Excellent

Steve, minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful, great value, but far from medina
great hotel, beautiful, dinner was good , but far away from everything and not well marked(if you're driving) used it as a base to head out over the atlas mountains and the desert. Very beautiful hotel, but far from marrakech if you're spending time in the medina.

8/10 Good

eychenne, casablanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relax
beautiful hotel relax and zen good hotel service but swimming pool so cold !!!!

8/10 Good

freddie, gloucestershire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique hotel in lovely setting
We wanted to stay out of the centre of Marrakech so this was ideal. Peaceful setting. Hotel also would arrange transfer to the centre/medina and collection.

10/10 Excellent

Couple, 25 UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a relaxing holiday!
I found this hotel on Expedia and thought it looked perfect for our 11 day stay in Marrakech and I was not disappointed! The hotel is so beautiful and relaxing. It was slightly further out than I expected (should probably have researched more beforehand) but the hotel offered a car service for 150DIR (£10) each way which was great for us and the driver was lovely! Rooms were really nice and spacious and the pool area was great with the comfiest sun loungers. Friendly staff and lovely food available pretty much whenever you want, also got quite a large breakfast considering it was included in the room price! Only annoying thing was the wifi, the connection really wasn't great around different areas of the hotel but not the most important thing when on holiday! All in all, would happily recommend to anyone!

10/10 Excellent

Ewoma , London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel! I want to go back again..
I stayed 4 nights with a group of friends. The Hotel was fantastic from start to finish: Staff - All of the staff were amazingly friendly and helpful. Tariq, the hotel manager often went above and beyond to meet our requests. He even organised a candle lit dinner by the pool for our last meal and arranged a spa treatment before I had my flight! The trip coincided with the terror attacks in Tunsia - however, the staff made us feel completely safe. From sending us reassuring emails before our stay to giving us a mobile phone to use! The taxi service arranged by the hotel was a lifesaver! - our drivers were friendly and frequently transported us to and fro activities, the city centre and the airport. Food - The food was simple and tasty. I particularly miss the mint tea, traditional pancakes and beef tagine! All at a good price. Room/Hotel Grounds - Fantastic! The grounds are absolutely beautiful! The attention to detail in the decor is stunning. Not to mention, the large pool and garden! There's even a few peacocks in the garden too! The hotel upgraded us to the best suite in the hotel (went stayed during the quiet season of Ramadan) and it was such a pleasure to wake up everyday to the relaxing view from the balcony. I loved how the hotel almost seemed large house, it meant that the atmosphere was intimate and personable. Please don't bother to stay at a Riad, just stay here! Even though its about 15-20 mins ride away from the centre of the city its well worth it.

10/10 Excellent

Eleanor, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise!!
This is the most incredible hotel. The staff couldn't have looked after us better. The pool and surrounding area is heaven and the hotel is beautifully decorated. Room was gorgeous - we had a terrace which had views to the atlas mountains. Everything was beautifully clean. Great power shower with endless hot water. Delicious breakfasts and lunches. We took the hotel car into Marrakech for dinner each evening and it was very easy to get hold of the driver to collect us after dinner. We often shared the car with other hotel guests so it wasn't too expensive - usually it's €15 per room one way between the hotel and centre of town which wasn't bad at all! Couldn't have asked for more! It was the perfect calm oasis away from the sometimes slightly overwhelming but fun centre of town.

10/10 Excellent

Timothy Z.

Liked: Cleanliness, staff & service, room comfort
Bliss oasis away from the madina
This is the ultamate hotel away from the hustle and bustle of the marina, a small boutique style hotel perfect for couples to relax, staff are friendly and polite, food is good but limited... Service has it's moments... But you are in marrakech so expect a relaxed attitude towards it , I've stayed 3 times and can't wait to go back, it's an amazing place to just recharge!

8/10 Good

Pete, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quaint little hotel
The hotel is a lovely escape from the chaos of life with the pool as the centre piece lined by Palm trees it's so peaceful. The staff were very friendly and helpful, especially Tarik who couldn't do enough to help! The menu is a little limited but you can forgive this and pop into town for a meal.

10/10 Excellent

Carla Chicago

Liked: Cleanliness, staff & service, room comfort
A palace outside the Medina
Palais d' l'Ô far surpassed my expectations. It is new, relaxing and has everything one could need away from home. The food is traditional Moroccan and excellent. The staff made my stay very memorable. I would recommend this hotel to anyone and I look forward to staying here again

10/10 Excellent

C, Surrey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis!
Lovely small hotel in a beautiful oasis of calm. Wonderful, helpful staff - nothing was too much trouble. Fabulous breakfast. We stayed here for 6 nights and although we only ate in the hotel on 3 of them the menu did not change. We would definitely return to Marrakech and to the Palais de l'O.

10/10 Excellent

Tracey, West Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing stay
Stayed for a week and dipped in and out of the Medina. Hotel very quiet, fabulous pool, great breakfast and staff all very good. We're not great on a our French which was a bit of a hurdle with some of the staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel - best for couples not families
We loved this hotel on the whole. Authentically Morrocan. Just a couple of things - the menu needs to have a wider choice. This hotel is quite a way out from the local area do eating in is easier but limited menu. No lite bites or little bar snacks available but they do give you a lovely breakfast and we were never really hungry. Very quiet. Lovely pool. Great if you want to do nothing but relax (nothing there for kids) it if you want to be in amongst the hussel and bussel not the place for you. Overall lovely.

10/10 Excellent

BigJon, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Desert oasis
If like me you want a few days relaxing after a few hectic days in the medina than you cannot go wrong with the Palais de l'o, set in amazing grounds this small hotel is a peaceful oasis about 12km out of town. There is nothing for miles so everywhere is a taxi ride to get to, which the staff will organise no problem but taxis are surprisingly expensive so if you to make frequent trips out this could become expensive. But for me it was about getting away from the crowds and relaxing in peace and quiet and this hotel certainly delivers that, each room has its own enclosed terrace which provide shade in the afternoon heat, a big bathtub you could swim laps in to relax after a hard days relaxing! The pool area is amazing, the setting is perfect, and the big double sun loungers are just the best place to be. The restaurant is fine, the food is of a good standard, although the menu is limited and doesn't change from night to night and there are no specials, so if you were here for more than a few days you would probably find yourself wanting to eat out a few times which again would mean a taxi ride. The staff are very friendly and efficient, they all know you by name, they remember your preferences so the whole trip feels very personalised. I recommend this hotel to anybody, I'm glad I spent a few days in the medina first to do all the sights and experience the hustle and bustle of life in Marrakech, and it makes you appreciate the calm all the more

10/10 Excellent

eshertraveller, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A tranquil oasis within easy reach of Marrakech
Wonderful hotel, perfect for peace and escape. Beautifully laid out, with pool a few steps from the elegantly furnished hotel and cool, comfortable rooms of the main building. Staff charming, helpful and available to arrange days out, meals in, efficient transfers to Marrakech (about 20 mins and 200 Dirhams).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good but room for improvement
Great stay. Lovely hotel. Experience let down by food and cost of taxis (due to distance from Marrakech).

8/10 Good

M, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from centre of Marakesh
This resort is marvellous but difficult to get to. Taxi driver took 1 hour to find it at night. Great staff and very friendly. It is more suitable for relaxing time rather than Marakesh visiting.