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Reviews of Park Inn By Radisson Toronto - Markham

3.5 out of 5
Park Inn By Radisson Toronto - Markham
555 Cochrane Dr, Markham, ON

Reviews

7.2

Good

Rating 10 - Excellent. 545 out of 1738 reviews" "
Rating 8 - Good. 491 out of 1738 reviews" "
Rating 6 - Okay. 287 out of 1738 reviews" "
Rating 4 - Poor. 183 out of 1738 reviews" "
Rating 2 - Terrible. 232 out of 1738 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bailee

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on our pillows, glass on the floor beside the bed. The shower was full of black mold. Someone was screaming. We checked out early.
Stayed 2 nights in Apr 2024

10/10 Excellent

SAGAR

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 3 nights in Apr 2024
Response from Nikki on Apr 19, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Ain

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, room and location!
Stayed 1 night in Apr 2024
Response from Nikki on Apr 19, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Nikki on Apr 19, 2024
Thank you for taking the time to post a review. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests

6/10 Okay

Muhammad

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Smelly hallways and elevator. People leaving trash in front of their doors
Stayed 1 night in Apr 2024
Response from Nikki on Apr 12, 2024
Thank you for taking the time to post a review regarding your recent stay at Park Inn by Radisson Toronto-Markham. We sincerely appreciate and value your feedback as a our guest and will use it to improve our hotel. Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Frank

Travelled with family
Liked: Staff & service, amenities
The price of the hotel is on the cheaper side comparing to others in the area, so it is reasonably expected that there are things that can be improved. Overall things looked dated. The AC/heater unit was quite noisy when running. Bathroom was clean though.
Stayed 4 nights in Apr 2024
Response from Nikki on Apr 12, 2024
Thank you for taking the time to post a review regarding your recent stay at Park Inn by Radisson Toronto-Markham. We sincerely appreciate and value your feedback as a our guest and will use it to improve our hotel. Your loyalty is important to us. Please visit us again soon!

8/10 Good

GORD

The hotel is an old property - thr hallways and carpet are dated. The room was fine and the bathroom was updated and the staff was very gold.
Stayed 1 night in Apr 2024
Response from Nikki on Apr 12, 2024
Thank you for taking the time to post a review regarding your recent stay at Park Inn by Radisson Toronto-Markham. We sincerely appreciate and value your feedback as a our guest and will use it to improve our hotel. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Jesús Manuel

Liked: Cleanliness, property conditions & facilities
okey gracias
Stayed 1 night in Apr 2024
Response from Nikki on Apr 12, 2024
Thank you for taking the time to post a review regarding your recent stay at Park Inn by Radisson Toronto-Markham.We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Vittoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to big plaza!
Stayed 2 nights in Apr 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to time to post a review on your recent stay at Park Inn by Radisson Toronto-Markham.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guest.

2/10 Terrible

Jason

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Expedia should have been upfront and disclose that this is NOT a holiday or tourist hotel, but rather used by Costi Immigration Services as a refugee and alien (legal and illegal) housing centre. There are dozens and dozens of entire refugee families living in the hotel. The lobby and common areas are littered with these families waiting for food, rides to school etc. Extremely shady "security" posted but were coming in and out of the residents rooms. Extremely unsafe to have my family there and would have left had I not already prepaid for the 3 nights and finances are limited and tightly budgested - could not afford to go elsewhere. The onus is also on the hotel for not disclosing this at check in. I wil be contacting media 2. The hotel and expedia indicated that the pool and hot tub are open when in fact the hot tub is cordoned off and not allowed to use by aorder of "red tag" by the health department. 3. rooms are "smoke free" but weed and cigarette smell is so foul i the rooms. Disgusting and deplorable room conditions....not at all cleaned or sanitized
Stayed 3 nights in Apr 2024

2/10 Terrible

Michelle

Disliked: Cleanliness, property conditions & facilities
Dirty and noisy
Response from Nikki on Apr 10, 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

4/10 Poor

Michelle

Disliked: Cleanliness, property conditions & facilities
Room was not clean. Gym very dirty. Very noisy.
Stayed 2 nights in Apr 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

10/10 Excellent

Michael

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are outstanding.
Stayed 2 nights in Apr 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to time to post a review on your recent stay at Park Inn by Radisson Toronto-Markham.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guest.

4/10 Poor

Stephen, Hamilton

Disliked: Cleanliness, property conditions & facilities
Fine for the purpose
Stayed 1 night in Apr 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to post a review. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Kathie

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting property and management that won’t answer the phone. Blood on sheets, mould throughout the hotel room. DO NOT STAY HERE
Response from Nikki on Apr 10, 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

Owen

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Sofa bed mattress unusable. Comparable to camping when need to sleep on floor with roots and rocks digging into back. There must have been one or more ppl smoking (weed) on main floor. Someone masked smell with intense perfume or cleaning product smell. Toilet paper piece in hallway entire stay. Clump of hair in pool. Hot tub closed. Wall paper peeling with some mold in shower. Overall satisfied given came in with low expectations. Best price could get given long weekend. Would likely book again, if need an inexpensive room to sleep. Automated system super convenient and professional. Received email/text updates, and was easily able to check out via phone by simply texting “out”.
Stayed 1 night in Mar 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

2/10 Terrible

Anna

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dirty, noisy, might as well book a motel
Stayed 2 nights in Mar 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

10/10 Excellent

Catherine kay

Travelled with family and small children
Nice staff.
Stayed 1 night in Mar 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to time to post a review on your recent stay at Park Inn by Radisson Toronto-Markham.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guest.

2/10 Terrible

Sharif

Disliked: Staff & service, property conditions & facilities
Very dirty place, has an awful smell. You’re better off booking a motel. This place is garbage
Stayed 5 nights in Mar 2024
Response from Front office Manager on Mar 30, 2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great mid budget option. The only complaint I would have is that they allowed an SUV to park in front of the building for hours, blocking where guests could drop off and load their cars. It was extremely inconvenient for those with luggage and children. If this was a staff member, I would hope it gets corrected immediately.
Stayed 2 nights in Mar 2024
Response from Front office Manager on Mar 30, 2024
On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

6/10 Okay

hok lai

Travelled with family
Good location
Stayed 5 nights in Mar 2024
Response from Nikki on Mar 27, 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Grace

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Nikki on Mar 27, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Clinton

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool needs some updates to the ground. Room was fairly dirty and bed sheets were dirty when we arrived.
Stayed 2 nights in Mar 2024
Response from Nikki on Mar 27, 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area! We appreciate the feedback and will use it to fine tune our operations.

6/10 Okay

Louise, Azilda

Travelled with group
Liked: Staff & service
There was ice at the entrance to the hotel which was not look after. Restaurant very limited choice and had to look for staff Bathroom door would not shut by the pool area , the hot tub was not in working conditions, only 5 chairs around the pool area no where to hang out towel and cover ups. Sauna not hot enough. Coffee cup covers did not fit on our coffee cups in our room. Room was way too warm when we walked in Waited over 10 minutes before someone at the front desk came out to greet us. Beds are too firm. Loved the pool and loved the shower in the room.
Stayed 1 night in Mar 2024
Response from Nikki on Mar 27, 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area! We appreciate the feedback and will use it to fine tune our operations.

6/10 Okay

Naresh

Liked: Cleanliness, property conditions & facilities
I had to drive all the way back the next day to get my deposit because the night concierge made a mistake
Stayed 1 night in Mar 2024
Response from Nikki on Mar 27, 2024
On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team with my night concierge to ensure a similar situation does not occur again in the future.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and helpful staff. Clean rooms and location. Would stay there again.
Stayed 1 night in Mar 2024
Response from Nikki on Mar 27, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was good
Stayed 1 night in Mar 2024
Response from Nikki on Mar 27, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel and the restaurant.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Thi Thanh My

Stayed 1 night in Mar 2024
Response from Nikki on Mar 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Park Inn by Radisson Toronto-Markham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.I hope for another opportunity to exceed your expectations in the future.

10/10 Excellent

Jiahao

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Mar 2024
Response from Nikki on Mar 23, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

6/10 Okay

Rana, Kendall park

Liked: Staff & service
Disliked: Cleanliness, amenities
Hospitality is good, but no free breakfast , very limited choice of food, half the equipments not working at gym, stained carpet, had a feel of a cheap motel
Stayed 2 nights in Mar 2024
Response from Nikki on Mar 20, 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Ankush

Business traveller
Liked: Cleanliness, staff & service
Overall rooms were nice, tidy and comfy however lack a very few basic facilities
Stayed 2 nights in Mar 2024
Response from Nikki on Mar 20, 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Virginia

Stayed 1 night in Mar 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to post a review. Our team works hard to make sure our guests are comfortable and receiving our best service. We do offer bed & breakfast package and tubs in certain types of room, kindly notify us at the time of booking so we can arrange accordingly.

10/10 Excellent

qiaoyi

Stayed 1 night in Mar 2024
Response from Nikki on Apr 10, 2024
Thank you for taking the time to time to post a review on your recent stay at Park Inn by Radisson Toronto-Markham.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guest.

6/10 Okay

Judyann

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
I find that the Staff should have been more accommodating with the check out time and breakfast since the time change happened and I chose that hotel because of breakfast. It was not provided. It was for a other program it would’ve been better practice for management to provide at least one breakfast to make the experience better, but they did not, and with that I was not very happy
Stayed 2 nights in Mar 2024
Response from Nikki on Mar 20, 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. Unfortunately our hotel do not have breakfast included.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Daanus

Liked: Cleanliness, staff & service, property conditions & facilities
Small and easy
Stayed 3 nights in Mar 2024
Response from Front office Manager on Mar 16, 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Poor

Lindsay

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The Park Inn seriously needs to be renovated! Old carpet, wall paper peeling off the walls, you can easy hear other people in the other rooms from our room. Very sketchy people hanging around the front of the hotel. It appears that there were many prostitutes being picked up and dropped off at the hotel. Also a restaurant that was open, yet unavailable? Would highly advise anyone with a family or not, not to stay here.
Stayed 2 nights in Mar 2024
Response from Nikki on Mar 13, 2024
Thank you for taking the time to post a review. On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front office Manager on Mar 16, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

10/10 Excellent

Sabbir

Stayed 1 night in Mar 2024
Response from Front office Manager on Mar 30, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

2/10 Terrible

Nasir

Disliked: Cleanliness, staff & service, property conditions & facilities
Power issue in the room
Stayed 2 nights in Mar 2024
Response from Nikki on Mar 9, 2024
Thank you for taking the time to post a review.On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.I do apologize for all inconvenience caused due to the power issues during your stay.

8/10 Good

Franklin

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Nikki on Mar 9, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!Thank you for taking the time to post a review. We are thrilled to see that you enjoyed your time at the hotel.

10/10 Excellent

Alireza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nikki on Mar 9, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!Thank you for taking the time to post a review. We are thrilled to see that you enjoyed your time at the hotel.

2/10 Terrible

Sheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nikki on Mar 9, 2024
Thank you for taking the time to complete survey regarding your recent stay at Park Inn by Radisson Toronto-Markham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Roger

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Nikki on Mar 9, 2024
Thank you for taking the time to complete survey regarding your recent stay at Park Inn by Radisson Toronto-Markham.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Ke

Stayed 1 night in Mar 2024
Response from Nikki on Mar 23, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Faduma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst place I ever have stayed. It’s dirty the customer service is terrible and they overcharge and have so many weird excuses for the charges such as we don’t accept US banks. Even when paying with Visa. Get names and ask for a receipt for every transaction. And if possible don’t stay here. It’s pricey for a place that operates like a motel.
Response from Front office Manager on Mar 2, 2024
On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

8/10 Good

qiaoyi

Stayed 1 night in Mar 2024
Response from Nikki on Mar 23, 2024
On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Awful Place. Rude and tired staff, no room service, doesn’t worth a penny of your money
Stayed 1 night in Feb 2024
Response from Front office Manager on Mar 2, 2024
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receiving friendly service. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.

10/10 Excellent

Rolf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean simple room for a fair rate.
Stayed 1 night in Feb 2024
Response from Front office Manager on Mar 2, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel.

8/10 Good

Lex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nikki on Feb 28, 2024
Thank you for taking the time to complete our guest satisfaction survey. On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!

8/10 Good

Lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room.
Stayed 1 night in Feb 2024
Response from Nikki on Feb 28, 2024
Thank you for taking the time to complete our guest satisfaction survey. We are thrilled to see that you enjoyed your time at the hotel. We are happy to hear that you found our hotel are clean.On behalf of our entire staff at Park Inn by Radisson Toronto-Markham we thank you for your business and we hope to see you again when your travels bring you back to the area!Thank you for taking the time to post a review. We are thrilled to see that you enjoyed your time at the hotel.