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Reviews of SureStay Hotel by Best Western San Rafael

2.5 out of 5
SureStay Hotel by Best Western San Rafael
865 Franciso Blvd East, San Rafael, CA

Reviews

6.0
Rating 10 - Excellent. 131 out of 1000 reviews" "
Rating 8 - Good. 255 out of 1000 reviews" "
Rating 6 - Okay. 263 out of 1000 reviews" "
Rating 4 - Poor. 178 out of 1000 reviews" "
Rating 2 - Terrible. 173 out of 1000 reviews" "

6.8/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Gary

Disliked: Property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Dani

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lots of traffic around the property. But was remodeled very nicely.
Stayed 1 night in Apr 2024

4/10 Poor

Scott

We literally drove away without getting out of the car. We left when we parked and a prostitute walked up to and past the car. Area already felt suspect but that was enough to flush the prepaid money down the drain.
Stayed 1 night in Mar 2024

6/10 Okay

Brala

Disliked: Amenities
Small room no window view near freeway but cheaper as a result
Stayed 2 nights in Feb 2024

8/10 Good

Keevan

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to from the freeway. Friendly staff and simple continental breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Holly

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 2 nights in Jan 2024

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room.
Stayed 3 nights in Jan 2024

6/10 Okay

Wander

Stayed 1 night in Jan 2024

4/10 Poor

Steve

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room had a refrigerator that had leaked onto the floor in front of it causing a large soft spot that had saturated the floor and smelled awful. When I went to explain to the owner it didn't seem that this was the first time he was told about it. We then were transferred to a room that had ran out of shampoo and soap in the shower containers. There were 2 towels and one wash cloth. Also, there was no toilet paper roller. It had an oder, not as bad as the first room but did not smell clean. On the outside it was kind of scary looking with multiple people walking around that clearly weren't there to stay. Worst Best Western we have ever stayed at.
Stayed 1 night in Dec 2023

4/10 Poor

Sharaeh

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Loud at night
Really loud at night and not much of a "breakfast".
Stayed 1 night in Dec 2023

8/10 Good

Farman

Stayed 1 night in Dec 2023

8/10 Good

Amanda

Stayed 1 night in Dec 2023

8/10 Good

Maria T may

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that was very clean , just some of the staff was little rude at times
Stayed 3 nights in Dec 2023

4/10 Poor

Bishnubrata

Stayed 1 night in Oct 2023

6/10 Okay

Shannon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
This place is clean and inexpensive. Its in a working class neighborhood. I did not feel unsafe however i did witness what appeared to be working girls in the room next to me. They quieted down around 11 pm and were no bother to me. Theres a great coffeehouse across the street. The advertised "breakfast" at this spot is inedible (for me) packaged bagles? Packaged oatmeal...no thanks. Just get a loaf of wheat bread and some butter would be better. You guys can do it! Make a better breakfast and get some security to walk through every once in a while
Stayed 3 nights in Nov 2023

6/10 Okay

Jose

Travelled with family
Disliked: Staff & service, amenities
No decent breakfast/coffee
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Even though it's close to the highest, iirc not that loud. Beds were comfortable. Very clean!
Stayed 2 nights in Sep 2023

8/10 Good

jennifer

Basic and friendly hotel. Did the job. Clean, but a bit noisy bc of the freeway.
Stayed 1 night in Sep 2023

6/10 Okay

Lorena, Montreal

Disliked: Cleanliness
Stayed 2 nights in Aug 2023

6/10 Okay

Brian

Disliked: Amenities, property conditions & facilities
B no my lg mg l
Stayed 2 nights in Aug 2023

2/10 Terrible

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Wally

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

4/10 Poor

Brittaney

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not believe we paid $200 to stay here! Right next to a freeway and the surrounding neighborhood was awful. Loud music playing in the apartments located behind motel from 2:00-6:00am. Paper thin walls and no breakfast offered. Horrible stay; never again

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised to have a very quiet night of sleep with the hotel being close to the highway. Clean room, free breakfast and friendly staff.
Stayed 1 night in Jul 2023

4/10 Poor

Genevieve

Travelled with family
Disliked: Staff & service, property conditions & facilities
Spend $50 more and skip this place. Carpet and room smell moldy. The facility allows smoking…are you kidding me?? Homeless encampments close by. No table lamps by bed (either side). The room slopes and has uneven places on the floor. Breakfast is served in a 3’ by 3’ area very cramped…the entire lobby is quiet small and stingy appearing. Bottom line: minimal investment and effort made to make this setting comfortable and welcoming. We were here for one night only and it’s definitely a one and done experience. Two good things: the shower works well and the receptionist was meticulous and careful with my credit card and the check in process and also gave us an upstairs room without attitude when I requested this.
Stayed 1 night in Jul 2023

2/10 Terrible

Leonard

Travelled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

Mohamed

Stayed 1 night in Jul 2023

2/10 Terrible

Kara

Stayed 2 nights in Jun 2023

6/10 Okay

Lora

Liked: Property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Dan and Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Clean comfortable room. No frills but had everything we needed for a good night sleep before hitting Muir Woods. Handy location with a good little coffee shop across the street. Good value
Stayed 1 night in Jun 2023

6/10 Okay

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
A very basic hotel, room is small, but clean and very limited amenities. Breakfast was coffee, juice and packaged rolls in the miniscule lobby. Was quite quiet, though. Easy to get to off Hwy 101
Stayed 1 night in Jun 2023

6/10 Okay

Obon

Travelled with family
Disliked: Room comfort
Too Noisy
When anyone turns on the water shower it echoes very loud including the AC unit as well. If you looking for a quiet place to sleep, this is not the place.
Stayed 1 night in Jun 2023

6/10 Okay

John, Takoma Park

Travelled with partner
Liked: Cleanliness, staff & service
Noisy - near highway and constant traffic. When we arrived, our room had been cleaned using some fruit scented cleaner that was overpowering. Needed to open windows to air out the room.
Stayed 4 nights in Jun 2023

8/10 Good

Hethar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Super nice people, clean, nothing fancy but good value for the money.
Stayed 1 night in May 2023

10/10 Excellent

Eparama LEMA

Liked: Cleanliness, staff & service, property conditions & facilities
Very good and affordable, safe and clean. Staff very friendly
Stayed 3 nights in May 2023

2/10 Terrible

TRESSIE

Stayed 3 nights in May 2023

10/10 Excellent

Eparama LEMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just too good
Stayed 1 night in May 2023

8/10 Good

Cassandra

Liked: Staff & service, amenities, property conditions & facilities
Walking into the room was friendly. Surrounding areas doesn't give solo females travelers a comfortable safe outlook.
Stayed 1 night in May 2023

10/10 Excellent

Raful

Stayed 1 night in Apr 2023

10/10 Excellent

Jodie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Eldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Breakfast was grab & go minimal, disappointing
Stayed 1 night in Apr 2023

10/10 Excellent

Martha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Apr 2023

10/10 Excellent

Eparama LEMA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2023

8/10 Good

Kadidia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good deal for last minute
I think they've made some improvements since last time. This is right off the highway so it's never completely quiet but it is clean and service was fast though I booked last minute and arrived very late! The "breakfast" though is really not anything to even mention. The orange juice was "water". There were no tea options. They had plastic wrapped bagels and some sort of danish. But just for a bed, I'd recommend.
Stayed 1 night in Apr 2023

10/10 Excellent

Eldon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
We had a wonderful stay. Heard nothing from outside our room. The only drawback was the carpet floors. I could feel the bumpiness of the subfloor
Stayed 3 nights in Apr 2023

4/10 Poor

Patricia

Travelled with partner
Disliked: Amenities, property conditions & facilities
The staff was fine and check in and out easy; price reasonable for what you get. We did not feel safe in the area and it was also very noisy. Older and run down, in need of lots of repairs and cosmetics. Small parking area, difficult and confusing to access. The pictures on Expedia make it seem much nicer than it is.
Stayed 1 night in Apr 2023

2/10 Terrible

nelly

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We didn't ended up staying there as when we arrived we noticed it was very unsafe and there were a lot of homeless people in the parking lot, therefore we just drove away !! Not a safe place to Stay!!! So I lost my money $
Stayed 1 night in Apr 2023

10/10 Excellent

Eparama LEMA

All good
Stayed 1 night in Apr 2023

6/10 Okay

Sandra

Stayed 2 nights in Mar 2023