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Reviews of Margaret River Motel

3.5 out of 5
Margaret River Motel
18 Farrelly Street, Margaret River, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 185 out of 468 reviews" "
Rating 8 - Good. 221 out of 468 reviews" "
Rating 6 - Okay. 52 out of 468 reviews" "
Rating 4 - Poor. 7 out of 468 reviews" "
Rating 2 - Terrible. 3 out of 468 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

John, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice comfortable stay nice staff very clean convenient location
Stayed 4 nights in Sep 2020
Response from Emma on Oct 6, 2020
Hi John, thanks so much for your review. We're so pleased that you enjoyed your stay and we look forward to welcoming you back in the future. Kind regards, Emma

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020
Response from Emma on Oct 6, 2020
Thank you so much for your 5/5 review! We hope this means you'll return in future. Kind regards, Emma

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Two nights in a clean, spacious and comfortable room. The weather was not good and the Covid-19 situation effectively meant no reception or other hotel services and self check-in.
Stayed 2 nights in Jun 2020

8/10 Good

Willem&Anita, Perth WA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, easy to reach. Spacious room. Quiet, lots of parking, clean. A microwave oven would have been great
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2020

10/10 Excellent

Joy, Bunbury

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location. Room was clean and tidy. Had everything we needed for a great stay.
Stayed 2 nights in Feb 2020
Response from Emma on Mar 9, 2020
Hi Joy, thank you so much for your 5/5 review! We're thrilled you enjoyed the location, your room and had a great stay! We hope to welcome you back again soon! Kind regards, Emma

10/10 Excellent

Hilton, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming rooms, very clean. Comfortable beds and pillows. We were greeted by an extremely friendly staff member who happily assisted us with an early check in.
Stayed 1 night in Feb 2020
Response from Emma on Feb 24, 2020
Hi Hilton, thank you so much for your 5/5 review! It's a pleasure to read how much you enjoyed your stay & we hope to welcome you back again soon! Kind regards, Emma

6/10 Okay

Nick, Newcastle NSW

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Entry to office poor condition. Room was spacious and bed new. Bathroom out dated by about 30 years. Curtains dont allow light through so no privacy when open.
Stayed 3 nights in Feb 2020
Response from Emma on Feb 19, 2020
Hi Nick, thank you so much for taking the time to share your experience and thank you for your feedback. Since taking over the motel relatively recently, we have been slowly upgrading the motel. Whilst we are very proud of how far we have come, I'm sure you can appreciate that it is a lengthy process and big undertaking. We do however feel that our current pricing reflects this. We hope you will visit us again in future to see our progress as we'd love to welcome you back. Kind regards, Emma

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly with a nice pool.Close to Margaret River town centre
Stayed 2 nights in Dec 2019
Response from Emma on Jan 31, 2020
Thanks so much for your 5/5 review! We hope to welcome you back again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very well presented. Great location. Spacious and comfortable room.
Stayed 1 night in Jan 2020
Response from Emma on Jan 31, 2020
Thank you so much for your great review. We're so pleased that you enjoyed your stay and we hope to see you again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Emma on Jan 31, 2020
Thank you so much for your 5/5 review. We hope this means you'll return in future! Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Quiet location, good parking, cosy feel, very comfortable bed. Friendly and helpful staff. Highly recommended.
Stayed 2 nights in Jan 2020
Response from Emma on Jan 31, 2020
Thank you so much for your recent stay and great review! We're so pleased that you enjoyed your stay and we hope to welcome you back again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host was very friendly even gave us a Christmas present
Stayed 1 night in Dec 2019
Response from Emma on Jan 28, 2020
Thanks so much for your 5/5 review. We hope this means you'll visit us again soon! Kind regards, Emma

8/10 Good

Julie-Ann, Cannonvale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location just a couple of streets from the main area of Margaret River. Comfortable room with bath spa and ideal facilities. Very helpful, friendly staff.
Stayed 3 nights in Dec 2019
Response from Emma on Jan 28, 2020
Thanks so much for your great review Julie-Ann. We hope to welcome you back again soon! Kind Regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Emma on Jan 28, 2020
Thank you for your 5/5 review! We hope you will visit again soon!

8/10 Good

Ian

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019
Response from Emma on Dec 9, 2019
Hi Ian, thanks so much for reviewing our property. We hope to welcome you back again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome value for money! I was pleasantly surprised and just how nice the motel room was, how comfy the bed was and all of the facilities available at the venue. I will definitely stay again!
Stayed 1 night in Nov 2019
Response from Emma on Dec 5, 2019
Hi there, thank you so much for your great review! We are thrilled to learn how much you enjoyed your stay and we look forward to welcoming you back in the future! Kind regards, Emma

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super place to stay. Quiet location, walking distance to Main Street, lovely room and pleasant people. Highly recommended.
Stayed 2 nights in Nov 2019
Response from Emma on Nov 25, 2019
Hi Ashley, thanks so much for your 10/10 review! We're thrilled that you enjoyed a lovely stay with us and we hope to welcome you back again soon! Kind regards, Emma

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff were excellent enabling very early access to our room so we could leave our bags and get out to the wine festival. Also the provision of bbq utensils, plates etc were much appreciated. The only issue was the poor tv connection on the last night, which despite the attendance of a repairer, could not be fixed by the evening. Management handled the issue most professionally by offering to arrange another accommodation or dvd player as an alternative. A bottle of wine on leaving was a nice touch.
Stayed 3 nights in Nov 2019
Response from Emma on Nov 22, 2019
Hi Barry, thank you so much for reviewing our property. We're so pleased that you enjoyed your stay. Once again, we are very sorry about the issue we experienced with the TV's during your stay & we thank you for your understanding on this matter. We hope you will return to visit again in future! Kind regards, Emma

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely furnishings and gardens. Very quiet but just 1 block from the Main Street. The spa was relaxing after travelling. A top place to stay!
Stayed 1 night in Nov 2019
Response from Emma on Nov 18, 2019
Hi there, thanks so much for your great review! We're thrilled that you loved your stay with us and we hope to welcome you back again soon! Kind regards, Emma

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Emma on Nov 4, 2019
Hi there, thanks so much for your review! We hope you'll return again in future! Kind regards, Emma

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A picturesque and very quiet place to stay. Check in was easy and our room was lovely. Very comfy bed, hot shower etc.
Stayed 1 night in Oct 2019
Response from Emma on Nov 4, 2019
Hi Jenny, thanks so much for sharing your great experience. We hope to see you again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
We stayed here for 2 nights as a couple. The property is clean and spacious and quiet. Very well located for sightseeing. We really needed longer! Emma was so helpful, friendly, cheerful and efficient. We needed a late check in and she responded to my email so quickly that I hadn’t finished my coffee...ordered whilst using WiFi in a cafe. A welcome carton of milk and chilled water were waiting and the room was warm and toasty. Definitely recommend.
Stayed 2 nights in Oct 2019
Response from Emma on Nov 4, 2019
Hi there, thank you so much for your lovely review. We're so pleased that you enjoyed a great stay & that we could accommodate your late arrival. It was a pleasure to meet you & we hope to see you again in the future! Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Emma on Oct 14, 2019
Thanks so much for your 5 out of 5 review! We hope you will again soon! Kind regards, Emma

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Emma on Sep 9, 2019
Hi there, thanks so much for your review! We hope to welcome you back again soon! Kind regards, Emma

10/10 Excellent

Monica, Edenhope Vic.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday trip.
Very good motel, when we arrived we had been given a free upgrade to a king room, which was terrific. The setting was very good, plenty of trees and garden. The staff were excellent. I went to do some washing and I couldn't get the drier to work so had to ask, and the staff helped me, no problems. Clean room. Great location, free parking. We had a good continental breakfast delivered to the room and price excellent.
Stayed 2 nights in Jul 2019
Response from Emma on Sep 9, 2019
Hi Monica, thanks so much for your wonderful review! We are over the moon to read how much you enjoyed your stay with us & we hope you will return in future! Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Emma at reception was so warm and friendly, and it was lovely to be upgraded
Stayed 2 nights in Jun 2019
Response from Emma on Aug 1, 2019
Hi there, thank you so much for your review! I'm so glad I could be of assistance. We hope to welcome you back again soon! Kind regards, Emma

8/10 Good

ANGELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Pleasant choice for accommodation. Comfortable and clean room. Quick, welcoming and efficient check by Emma. Great location, within walking distance to main town area.
Stayed 2 nights in May 2019
Response from Emma on Jun 6, 2019
Hi Angela, thank you so much for your review! It was a pleasure to meet you & we're so pleased that you enjoyed your stay. We hope to see you again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this accommodation, from checking in to checking out. Friendly and informative service, fabulous room with a much needed spa bath and super close to the centre. Small, thoughtful extras including free papers, warm blankets for the chilly evenings and milk in a real carton!! We very much enjoyed a long weekend in Margaret River and will definitely be returning to The Grange next time. Thanks so much for your amazing hospitality
Stayed 2 nights in May 2019
Response from Emma on Jun 6, 2019
Hi there, thank you so much for your kind words. We're over the moon to read how much you enjoyed your stay at the Grange. We hope to welcome you back again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Clean, tidy, excellent meet when we checked in. Close enough to walk to town centre.
Stayed 1 night in Jun 2019
Response from Emma on Jun 6, 2019
Hi there, thank you so much for your great review! We're thrilled that you enjoyed your stay with us & we hope to see you again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were welcomed warmly at reception and upgraded to a King unit. The unit was superbly appointed with heaps of space, power points in the appropriate places, excellent lighting, leather and wood furnishings and everything was in new condition.
Stayed 2 nights in May 2019
Response from Emma on May 28, 2019
Hi there, thank you so much for your great review! We're thrilled that you loved your stay & we hope to welcome you back in future! Kind regards, Emma

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Emma on May 7, 2019
Hi there, thank you so much for your review of 4/5. We hope this means you will return in future! Kind regards, Emma

10/10 Excellent

Jodi, Shearwater

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
We loved our stay here, it had everything we needed and was in walking distance to the Main Street which had numerous choices of restaurants and bars. The staff were extremely helpful and friendly. We would definitely go back.
Stayed 1 night in Apr 2019
Response from Emma on Apr 23, 2019
Hi Jodi, thank you so much for your great review! We love being walking distance to town too! We're so pleased to hear that you'd visit again & we look forward to welcoming you back again then! Kind regards, Emma

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emma was excellent. Stayed up to check us in past midnight and was extremely helpful with tips on things to do. The room was simple but clean and very roomy.
Stayed 2 nights in Apr 2019
Response from Emma on Apr 23, 2019
Hi there, thank you so much for your review! We're thrilled that you enjoyed your stay & that we could help with recommendations. I feel it's worth noting that Donna (the owner) stayed up to check you in, so I will make sure I pass on your kind comments! We hope to welcome you back again soon! Kind regards, Emma

8/10 Good

Maxene

Liked: Cleanliness
Stayed 3 nights in Mar 2019
Response from Emma on Apr 4, 2019
Hi Maxene, thank you so much for your 8/10 review! We hope to welcome you back again soon! Kind regards, Emma

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Friendly service and help full. The bed was the worst bed we had ever slept in, as we didnt go to bed until late, it was to late to call reception and change room.
Stayed 1 night in Mar 2019
Response from Emma on Apr 4, 2019
Hi there, thank you for taking the time to share your feedback. We're pleased that you found the service & staff helpful. We are extremely sorry to hear that you were not satisfied with the bed. We are available 24/7 on the contact number provided at check-in, so it's never too late to call. Our guests’ comfort is extremely important to us & we would have moved you to another room should you have alerted us. We also feel it's worth noting that we are currently in the process of replacing all beds throughout the property. Please accept our sincerest apologies. We hope that you will return in future. Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, great location, really nice staff.
Stayed 1 night in Mar 2019
Response from Emma on Apr 4, 2019
Hi there, thank you for your great review. We're thrilled that you enjoyed your stay & hope that you will return in future! Kind regards, Emma

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
A little out dated but lovely and clean. Big rooms. Great location.
Stayed 2 nights in Mar 2019
Response from Emma on Apr 4, 2019
Hi there, thanks so much for leaving a review. We're so pleased that you enjoyed your stay & our great location. We're currently in the process of slowly upgrading the motel & hope you will return in future to see our progress!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good location, nice and clean, but I feel needs updating.
Stayed 3 nights in Mar 2019
Response from Emma on Mar 8, 2019
Thanks so much for your recent stay & review. We hope to welcome you back again soon! Kind regards, Emma

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable overnight stay
Wonderful overnight stay in a spacious spa room after an all weekend sporting event. Older style rooms but well maintained. Room was absolutely spotless and bed super comfortable. Walking distance to main street with lots of nice restaurants and shops. Very friendly staff and fantastic value . will stay here again!!!!
Stayed 1 night in Feb 2019
Response from Emma on Feb 28, 2019
Hi Maria, thank you so much for choosing to stay with us & for your wonderful review. We are over the moon that you enjoyed everything from our locaion to the comfortable room. We'd love to be able to welcome you back again soon! Kind regards, Emma

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place close to amenities easy check in and check outs
Stayed 1 night in Feb 2019
Response from Emma on Feb 26, 2019
Hi there, thanks so much for your review. We're so pleased that you enjoyed your stay & we hope you'll return again in future! Kind regards, Emma

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was very helpful, we enjoyed our stay here
Stayed 1 night in Feb 2019
Response from Emma on Feb 20, 2019
Hi there, thank you for sharing your experience. We're so pleased that we could be of assistance during your stay & that you enjoyed your time here. We hope you will visit again soon! Kind regards, Emma

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Emma on Feb 20, 2019
Hi Laura, thank you for taking the time to rate us 8/10! We hope this means you'll return again soon! Kind regards, Emma

10/10 Excellent

Rin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and front sfaff were really friendly
Stayed 1 night in Feb 2019
Response from Emma on Feb 13, 2019
Thank you for your review Rin, we'd love to welcome you back again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Emma on Apr 4, 2019
Thank for your 5/5 review!

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Lovely place great location. Really enjoyed our stay has everything u need.
Stayed 1 night in Jan 2019
Response from Emma on Feb 4, 2019
Hi there, thank you for a great review. We are so pleased that you enjoyed your stay here & we hope that you will visit again in the future!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
good location room condition very tired- spa a strange colour and longe very sad
Stayed 2 nights in Jan 2019
Response from Emma on Feb 13, 2019
Hi there, thank you so much for sharing your feedback. We're so pleased that you enjoyed your stay. We're sorry to hear that you didn't enjoy certain aspects of your room. We are currently in the process of updating the property & this includes replacement of all couches & refurbishment of the bathrooms in the future. We'd like to invite you back in the future to see our progress. Thank you again. Kind regards, Emma

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Convenient
Good location and reasonably priced with free car parking right outside your accommodation
Stayed 2 nights in Jan 2019
Response from Emma on Feb 14, 2019
Hi Paul, thanks so much for your review. We're so pleased that you enjoyed your stay with us. We hope to see you again in the future! Kind regards, Emma

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the centre of towm , very helpfull recption , will return one day .
Stayed 2 nights in Jan 2019
Response from Emma on Jan 14, 2019
Hi there, thank you so much for your feedback. We are thrilled that you enjoyed your stay & look forward to your return!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Motel. Good location. Peaceful with lovely staff.
Stayed 3 nights in Dec 2018
Response from Emma on Jan 3, 2019
Thank you so much for your feedback. We are over the moon you enjoyed your stay & hope you'll return in future!